Arundel House

Victoria Road, Barnstaple EX32 9HP
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1.0 1 Review
  • Arundel House, Barnstaple
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Care Provided by Arundel House

Type of Service

    Residential Home
  • For a maximum of 18 Service Users

Primary Care Categories

  • Mental Health Condition
  • Younger Adults

Length of Stay

  • Permanent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Owner

  • David Crick and Sidharth Marwah
  • Privately Owned

Person in Charge

  • Jisha Manoj (Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (18)
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Arundel House Reviews (1)

1.0

Arundel House has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Arundel House has 1 review.

Overall Experience
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Date Published
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Reviewer Connection to Arundel House
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Total of 1, showing 1-1
Review from A D (Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
The Care Provider/ Management
Ongoing Problems:
Section 1 of MCA not followed.
Service is in disrepair.
Dietary requirements not followed.
Lifestyle Factors not considered.
Health & Safety overlooked.
No good oversight in how the service runs.
Performance Checks overseen.
Staff members unqualified
minimal NVQ level rushed.
Care plans not updated.
Safety risks not updated.
Reply from Sid Marwah, Registered provider at Arundel HouseWe acknowledge this feedback and would like to reassure readers that the statements made do not reflect the care, governance, or oversight in place at Arundel House.
Arundel House is a regulated service operating in line with Care Quality Commission requirements. Care plans, Mental Capacity Act assessments, risk assessments, dietary needs, staff training, and health and safety checks are maintained, reviewed, and audited on an ongoing basis.
Concerns of this nature have been reviewed previously through appropriate governance processes. No specific incidents, dates, or evidence have been raised with management via our formal complaints or safeguarding procedures in relation to the matters listed.
We actively encourage anyone with concerns to raise them directly so they can be investigated promptly, transparently, and fairly. Our commitment remains to safe, person-centred care delivered with dignity and respect.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Arundel House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.000 for Arundel House is calculated as follows: ( (12 Very Poors x 1) ) ÷ 12 Ratings = 1
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 0 Points relating to the number of positive Reviews for Arundel House is based on 0 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) =
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6. 0 Positive Reviews ÷ 3.6 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Apr 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Arundel House

What types of Care is Arundel House registered for?

Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Arundel House have?

There are 18 Single Rooms.

What are the Facilities & Services at Arundel House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Arundel House to the centre of Barnstaple?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Arundel House to verify any information. View our terms and conditions. Arundel House has an Basic Service - more info.