Coppelia House

Thank you for the care and love you gave to my Mum and Dad.

I was staying with my friend when she had a call from Coppelia about her mother who is a resident there, that she was very unwell. I spent a lot of time there over the ensuing four days with my friend and her mother. The staff were very kind and respectful to the mother and absolutely lovely to the whole family. They made me feel like family too. They just made an awful situation so much more bearable. Coppelia is clean, bright, well run and homely. I am a retired RMN manager and I have visited many homes during my career. I honestly think Coppelia is the best home I have set foot in! Well done to all. I am personally very grateful.

My Nan was very well looked after at Coppelia House and I thought all the staff and facilities were lovely. It is a country house with a great atmosphere and the room was bright with a garden view. We could not fault the care and attention she received and the support to us as a family was excellent.

My husband lived at Coppelia House for over two years, before he died in April. I recently visited, and it seems that the local management has received support to allow new ideas to be implemented. It was good to see a band of staff who have been there for years. This continuity is valuable to the residents, particularly dementia patients. The staff being familiar with the residents, their usual moods and appearance, is helpful.

The staff tried hard to encourage residents to participate in activities and the Activities Organiser was enthusiastic and imaginative in adapting events and occupations to the individual residents. Regular musical events were popular and visibly lifted the mood of the residents.

The food was mostly excellent, dependent on the chef at the time. Willingness to offer individual choices and to permit food from home was helpful.

Families were welcome at all times.

The period property presents challenges to care, though the grounds are an asset.

Sadly my mother-in-law died at Coppelia House on 10th September 2016. She had 2 1/2 happy years there being extremely well cared for. She really loved the place. She was always treated with care and dignity. I thought that when I visited the staff were always so friendly and helpful and kind. In her final days it was obvious to me that all the staff had done everything they could to make her comfortable as possible. It is a strange thing to say but I think she had a really good death. Much better than my parents.

My mother has lived at Coppelia House for two years. She has a good relationship with staff and residents. Recently my mother had a fall and broke her hip, the support from the manager and staff was excellent. The room that she is in is lovely and she has a view of the garden. The meals are of a good standard and always fresh produce used. Personal care is very good and staff have always made sure mum looks clean and tidy. I feel that Coppelia House is one of the best care homes in this area and would recommend it to anyone.

From first impressions as a visitor, the care home was very clean, very pleasant and well maintained with secluded rear gardens. I was given a warm and friendly welcome. For the past 21 months, I have been a one day a week visitor, sometimes staying for lunch. Entertainment and activities have always been good and enjoyed by the residents. I have seen a high standard of care and dedication by management and staff. Concluding, I rate it as a caring and well-organised care home.

Coppelia House has provided excellent care to a very dear friend who is 90 years old. She has been in the care of Coppelia House for nearly 3 years and has received excellent service, friendliness, care in all ways (room cleanliness, food, service, hospitality to friends, general health care and good liaison with the local GP) throughout this stay. From the welcoming smile and friendliness of all staff to the excellent nursing care (when needed), respect for residents and general helpfulness from all those who care for the residents, this is a Home in all senses of the word and is completely recommended.