Over all time The Croft Residential Home has 3 reviews.
Overall Experience
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Date Published
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Reviewer Connection to The Croft Residential Home
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Total of 3, showing 1-3
Review from David A (Son of Resident) published on 17 January 2023
Submitted via Website • Report
Overall Experience4.0 out of 5
My dad was in this care home for the last 18 months, he felt at home there.
He was looked after by lovely staff who showed professionalism.
Dad loved his food and was very well looked after by the kitchen staff.
The home always seemed clean and tidy and during Covid, all the required rules regarding
PPE were followed.
I have recommended The Croft to a friend of mine for their family.
Reply from David Tait, Director / Provider at The Croft Residential Home
Hi David, many thanks for your review. It was a pleasure having your dad stay with us. He is being sorely missed by our team. Best wishes, David
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Treated with Dignity
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Review from M S (Daughter of Resident) published on 29 November 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
In March 2022, we were heartbroken to know it was time to find a care home for dad but we couldn't struggle to keep him safe anymore. With no experience of care homes, it was a daunting experience but the staff at The Croft have been so lovely and helpful. Their help has lessened the guilt mum has felt
too. It wasn't easy at first because he was very confused, but he is now settled there. Although he doesn't recognise any family for more than a few seconds now, he has clearly formed bonds with the staff and they treat him very well. Knowing it's time to find a care home is a very difficult decision, but we have been so pleased and relieved that he's at the Croft. He likes his meals including Sunday roasts! Visiting is easy to arrange, and the staff are always on hand to answer questions and to give updates.
Reply from David Tait, Director at The Croft Residential Home
Thanks so much for your feedback, which I will pass on to our team. They will be thrilled! It's a pleasure for all of us to provide a home for your Dad. Best wishes, Ellie (Registered Manager).
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Review from Melvyn W (Son of Resident) published on 30 January 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
The Croft is an excellent care home in Newton Abbot. As always, homes are only as good as the staff - here all staff are excellent. Caring, compassionate and good-humoured, they look after the residents superbly. The home is a joy to visit as all relatives/friends are made to feel welcome and can come
and go at any time. Well run by a friendly and forward looking management team. My Mother loves it here and enjoys her days featuring visiting entertainers, the 'animal man' with his collection of pets and having her hair and nails done by visiting professionals or just relaxing in her room with lovely views across the countryside.
I would recommend the home to anyone.
Reply from Leanne, Manager at The Croft Residential Home
Hi, many thanks for this lovely feedback, which I will pass on to all the team. It will make their day!
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Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
4 Jan 2023
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about The Croft Residential Home
What types of Care is The Croft Residential Home registered for?
Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Croft Residential Home have?
There are 16 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at The Croft Residential Home?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is The Croft Residential Home to the centre of Newton Abbot?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Croft Residential Home to verify any information. View our terms and conditions. The Croft Residential Home has an Basic Service - more info.