24 College Road, Newton Abbot TQ12 1EQ
Doneraile care home, situated in Newton Abbot, specialises in providing expert care solutions for elderly residents in need of long-term or respite care, including those with physical disabilities and dementia.
The home's twenty-five residents enjoy scenic garden areas, whilst having their own independence and personal wishes respected by the skilled carers who strive to encourage as healthy and active a lifestyle as possible.
At Doneraile, residents have an extensive itinerary of in-house entertainments and outings to popular and attractive Devon locations to choose from, whilst all the time having twenty-four hour access to carers.
Owner: Mr & Mrs G P Jones
Person in charge: Graham Jones (Director)
Local Authority / Social Services: Devon County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 23
Shared Rooms: 1
Rooms with ensuite WC: 18
Weekly Charges Guide: Personal Care Single £600 – £700 , Personal Care Shared (per person) £550 – £650 (These prices are only a guideline, please contact Doneraile Residential Care Home to find out the exact price for your requirements.)
Fees are based on individuals care needs and room vacancy.
Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Doneraile Residential Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.9 (maximum of 10) for Doneraile Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 43 Reviews over all time. This Average Rating is also the rating value for Doneraile Residential Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.87 for Doneraile Residential Care Home is calculated as follows: ( (446 Excellents x 5) + (60 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 509 Ratings = 4.87
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Doneraile Residential Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 7 Reviews ÷ 5 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Doneraile Residential Care Home has a Review Score of 9.9 (9.870) from 43 Reviews
Review submitted from a Postal Card by Wilma S (Resident) on Tuesday 23 January 2018. Relates to January 2018.
Very caring, friendly, well looked after. Good food, lovely room. Lovely caring people looking after me. Activity every day. I love singing and dancing.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Postal Card by Alistair W (Resident) on Tuesday 23 January 2018. Relates to January 2018.
Comfortable, friendly and good food and well looked after.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Postal Card by Gordon H C (Resident) on Tuesday 16 January 2018. Relates to January 2018.
What can I say! Since I came here in November 2017 I have received excellent care from the manager and her staff. Being a diabetic they have ensured I have the right food - as I have no teeth my food is minced - great. During the last six months, I have been in an out of hospital and I was really low, could or would not eat and felt very tired! However, since I came here I have received excellent care and have been encouraged to eat and sleep. Thus in the last few weeks, I have mixed with other residents have fun with them. I am now able to look after myself - enjoy the radio/reading/puzzles and banter with the staff. Thanks Doneraile.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Postal Card by Neville B (Son of Resident) on Monday 15 January 2018. Relates to October 2017.
Friendly, efficient and professional. Well-run by management. All staff are caring and compassionate. Nothing is too much trouble. You only have to ask.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Postal Card by Christopher B (Son of Resident) on Wednesday 15 November 2017. Relates to October 2017.
Doneraile Residential Care Home provides an outstanding service, principally because of the care, energy, imagination and devotion of staff to their tasks. They interact beautifully and appropriately with residents.
They encourage and enable a warm atmosphere with maximum possible interaction with residents.
They engage openly and positively with residents and relatives. We noticed the happy atmosphere immediately and trusted their care of my mother.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Postal Card by J B (Daughter of Resident) on Friday 10 November 2017. Relates to October 2017.
My father receives excellent care at this home. He is 100 years old.
I would not hesitate to recommend Doneraile. I visit him several times a week and have never had any reason to complain about anything.
The staff are wonderful and caring.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Postal Card by Y N (Friend of Resident) on Tuesday 18 July 2017. Relates to July 2017.
My friend for 51 years has dementia and moved into Doneraile last November. I have been very impressed with the home. The staff seem very caring, it is clean and they seem to have entertainment.
I do not know what the food is like but my friend says it's very good. She has a very nice, large room, with two big windows overlooking the garden.
Today is her 87th birthday and they are having a special tea with a big birthday cake.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Postal Card by Winifred W (Resident) on Thursday 13 April 2017. Relates to April 2017.
Very good. Caring staff. Happy to come back.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Postal Card by Grace W (Resident) on Friday 7 April 2017. Relates to March 2017.
Very nice respite from looking after myself. Everyone is very friendly and helpful. Room was comfortable. The food was sufficient for me. The carers were very nice.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Website Submission by L T (Resident) on Friday 31 March 2017. Relates to March 2017.
I have recently moved to Doneraile from my own home as my family live in the States. My room is lovely and light with several of my own plants to look out onto and enjoy. The staff are very caring and I enjoy the meals. My visitors are always welcomed.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Website Submission by William B (Nephew of Resident) on Thursday 30 March 2017. Relates to March 2017.
The care and cleanliness provided in this home are extremely good. The security and well-being of the residents is always paramount. The staff are always helpful and cheerful while attending to the needs of the residents in a professional manner.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Website Submission by Ann K (Relative of Resident) on Wednesday 29 March 2017. Relates to March 2017.
I am a relative of one of the residents at Doneraile, she is very happy and very well cared for. The manager is very caring and that goes for all the staff too. I went to visit my relative on a day which there was a man singing and the staff were also singing and dancing too. All the residents were really enjoying themselves. I'm always welcomed by friendly staff and offered tea, coffee and biscuits. I'm very happy to recommend Doneraile Care Home and their excellent caring staff.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Website Submission by Natasha J (Granddaughter of Resident) on Wednesday 29 March 2017. Relates to March 2017.
My nan is very happy at Doneraile, whenever I visit I am always welcomed by friendly staff. She enjoys the activities, and the food always looks really good. I would highly recommend Doneraile to everyone.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Postal Card by O M (Resident) on Tuesday 28 March 2017. Relates to March 2017.
The staff here are wonderful and nothing is too much trouble. The food is excellent and I enjoy the activities. A lovely place to live.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Postal Card by Yvonne C (Daughter of Resident) on Thursday 23 March 2017. Relates to February 2017.
I cannot praise the staff of Doneraile enough. My mother lived there for just under four years she passed away in February aged 98. They go out of their way to do anything for her or myself. She enjoyed her time there and the staff would have a joke with her and she with them. After she passed away, all the staff and owner's said she would be missed.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Postal Card by Richard G (Nephew of Resident) on Tuesday 21 March 2017. Relates to March 2017.
I regularly took my father to visit his sister (my aunt) at Doneraile. We were always impressed by the level of care and the ambience for the residents. The staff were always polite, friendly, helpful and welcoming, and more importantly, my aunt always expressed to us how happy she was there and how she was being well looked after. We and other family members were also promptly informed by the management regarding any health concerns or development, which they dealt with appropriately.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Postal Card by Gwendoline W (Niece of Resident) on Tuesday 7 March 2017. Relates to February 2017.
Always found Doneraile very friendly and helpful, always clean and supply good food. Auntie is well treated, clean and tidy and seems very happy.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Postal Card by Irene S (Resident) on Tuesday 7 March 2017. Relates to February 2017.
I am very happy here and everyone is very kind to me.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Website Submission by Philip F (Son of Resident) on Wednesday 22 February 2017. Relates to November 2016.
This well cared for home was welcoming, warm and homely for my Father who was cared for extremely well by the dedicated staff. They showed great kindness and empathy and I cannot recommend Doneraile highly enough.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Website Submission by Michelle C (Granddaughter of Resident) on Saturday 18 February 2017. Relates to February 2017.
The care my Gran received during her years at Donneraile was fantastic, especially so during her last couple of days.
The care they showed not only to her but their support to me was wonderful and will never be forgotten.
I would highly recommend this home to anyone that asked.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Postal Card by Shirley (Daughter of Resident) on Thursday 24 November 2016. Relates to October 2016.
My mum came to Doneraile for 3 weeks respite care. She received great kindness and care from both the staff and management. I wouldn't hesitate to recommend it.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Postal Card by Barrington (Son of Resident) on Monday 24 October 2016. Relates to July 2016.
Always a warm welcome whenever we visited day or night, personal care was beyond that of a care home, I cannot say how much I have been amazed at the dedication "Beyond the call of Duty" that my father received in his last days. Staff and management were wonderful, what more can one say.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Postal Card by Dianna J (Daughter-in-law of Resident) on Tuesday 20 September 2016. Relates to September 2016.
Everything about the service is great here. We were both so happy with everything. Home from home. We felt that she was cared for. Everyone so warm and friendly.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Postal Card by Janet J (Daughter of Resident) on Wednesday 31 August 2016. Relates to August 2016.
My dad was a resident at Doneraile for two years, before passing away on the 9th of August 2016. I have no complaints, only praise for the owners and the staff, who treated my dad with courtesy and respect.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Postal Card by Jean S (Daughter-in-law of Resident) on Wednesday 27 July 2016. Relates to May 2016.
The three years my Mother-in-Law was in this home she was very well cared for.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Postal Card by Sandra + Philip (Friend of Resident) on Wednesday 20 April 2016.
We have been very impressed over the years by Doneraile's staff and their care of our friend. We particularly appreciated the courteous and informative way our telephone calls were answered especially when our friend was unable to speak on the telephone. Staff always made us welcome when we visited and we feel our friend was herself, a testament to the care she was given. Her personal hygiene was impeccable and the dignity offered to her by staff was a jot to see. The ethos of this residential home has set our own standards of expectation should we ever need such care ourselves. A totally 5 star experience, well done.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Postal Card by Doreen B (Sister of Resident) on Monday 11 April 2016. Relates to January 2016.
My brother enjoyed his stay and would be happy to go there again. Excellent.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Website Submission by R G (Resident) on Saturday 5 March 2016. Relates to February 2016.
The distinguishing feature of Doneraile is the care that all the staff show for the residents, not only as individuals, but, very constructively, as a mutually supportive community. The dining room was a lively hub of conversation in contrast to the morose and listless chomping all too common in the sector. Staff worked actively to involve all residents. It is significant that, when my wife and I were looking for residential care, Doneraile was the only one where a resident spoke to us.
Care for the individual was meticulous. While I was being admitted, a care worker spotted that I had a sore on one toe: on the same day the doctor was called, and a course of antibiotics was prescribed.
My room was delightful: with French windows opening onto the lovely garden. Meals were varied and attractive.
Many of the staff have the long service .. It shows!
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Postal Card by Karen (Niece of Resident) on Thursday 11 February 2016. Relates to February 2016.
Very warm and welcoming home. My uncle has settled in very quickly and speaks very highly of his carers. We are impressed with the changes in his mood and the way he has integrated with all at the home. This stimulation is exactly what he needed.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Postal Card by Kerri+Stephen (Grandson of Resident) on Wednesday 10 February 2016. Relates to January 2016.
Very homely bedrooms and very friendly whenever we walk in. Extremely happy that our nan is in a lovely place :)
How likely would you be to recommend Doneraile Residential Care Home? Likely
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Review submitted from a Website Submission by Joan (Friend of Resident) on Saturday 6 February 2016. Relates to February 2016.
As I become older I find myself visiting friends in several residential homes and I can honestly say Doneraile is the best by far. The staff and owners are always very pleasant, I am always offered a cup of tea and all the residents look very content there. My friend is very well cared for and she has plenty of opportunity to join in activities. The food looks and smells excellent. I would highly recommend Doneraile.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Website Submission by ALJ (Grandson of Resident) on Monday 1 February 2016. Relates to February 2016.
My Nan has been at this home for over two years and she is very happy there. When I visit I am made to feel welcome and there is always a lot of laughter from other residents and everyone who works there. An excellent place for my Nan to live as she is a lot happier now than when she was living on her own. She is eating very well and enjoys the activities provided.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Postal Card by Mary L (Resident) on Monday 1 February 2016. Relates to January 2016.
I'm a resident at Doneraile I would recommend this care home because its clean, welcoming staff are very caring and helpful and also polite, the food is very goods, I feel warm, safe and secure. I'm treated with dignity at all times, my room is cosy/warm and light. It's like having my house in one room, I am happy to stay at Doneraile for all the remainder of my days.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Postal Card by S W (Wife of Resident) on Monday 1 February 2016. Relates to February 2016.
I am extremely happy with everything the home has provided. I would be very happy if this was my home. Food is lovely, all A1. Staff are always polite and very helpful when I visit my husband.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Postal Card by T H (Resident) on Tuesday 26 January 2016. Relates to January 2016.
As a 100 year old fully alert happy young man well looked after by all management and staff at this care home. Very happy to be here.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Postal Card by Maureen B (Resident) on Tuesday 26 January 2016. Relates to January 2016.
Even though I am quite young here rehabilitating. The staff have been lovely during my stay.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Postal Card by Vida L (Resident) on Monday 25 January 2016. Relates to January 2016.
It is a lovely house they do everything possible. Just lovely. The food is very good, the staff are lovely.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Postal Card by Trevor S (Resident) on Wednesday 20 January 2016. Relates to January 2016.
I am satisfied with everything the home provides.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Website Submission by Joanne R (Daughter of Resident) on Sunday 17 January 2016. Relates to January 2016.
Doneraile Residential Care Home in Newton Abbot on first impression is a lovely grand building, has a super garden and terrace area for residents to sit out on. The entrance hall and all common room areas are extremely clean, in great decor and lovely and warm plus smell pleasant. No nasty smells here, ever!!! My mothers room is kept clean and tidy by carers and a cleaner, plus her laundry is catered for also. When you arrive as a guest, you are welcomed and offered a drink and on the occasional time when I have arrived to visit my mother and it happens to coincide with her lunch time, the carers have made it easy for us by bringing her lunch to her in her own room so that we may continue to talk in private. The food has always looked very tasty and wholesome and plenty of it. The dayroom has many seats for residents and they have regular entertainment laid on also, which is enjoyed by all. I would and have on several occasions recommended Doneraile to many friends for their own parents.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Website Submission by Clair B (Daughter of Resident) on Thursday 14 January 2016. Relates to January 2016.
Doneraile Care home is an excellent quality care home which is very well managed. It has a very welcoming, warm atmosphere.
Staff are considerate, caring, very polite and helpful, and always go out of their way to make residents (and visitors) happy and comfortable.
The residents have opportunity of joining in lots of different activities and trips if they want to.
I would highly recommend Doneraile.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Postal Card by Gillian M (Daughter of Resident) on Wednesday 13 January 2016. Relates to January 2016.
Doneraile is a very well managed home. The care, respect and kindness given by staff is exemplary. It maintains a lovely home from home appeal and is a happy home with fun and laughter too. The staff are always mindful of the supporting relatives and I am always offered tea and biscuits when I visit. From the first day it has been welcoming, they took great care in settling my mum when she arrived considering it was a rapid change of circumstances for her she ahs settled quickly and is very happy at Doneraile.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Website Submission by Paul C (Son of Resident) on Monday 16 November 2015. Relates to July 2015.
I would gladly recommend Doneraile Care home to anyone looking for good quality care provision. We were always made welcome by the staff and my mother was very happy with the high standards. Mum was very happy there and enjoyed her room and the care provided. Towards the end the staff were always so helpful and considerate even gaining a smile and responses when I could not. A good team of carers who had residents to the forefront. Thank you Doneraile for quality care.
How likely would you be to recommend Doneraile Residential Care Home? Extremely Likely
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Review submitted from a Postal Card by S H (Relative of Resident) on Thursday 5 November 2015. Relates to October 2015.
Very well managed with caring and conscientious staff.
How likely would you be to recommend Doneraile Residential Care Home? Likely
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February 2018
Recipient: Doneraile Residential Care Home
Date: Thursday 01 Feb 2018
Recipient: Doneraile Residential Care Home
Date: Monday 15 Feb 2016
Recipient: Doneraile Residential Care Home
Date: Sunday 01 Feb 2015
Recipient: Doneraile Residential Care Home
Date: Saturday 01 Feb 2014
There are currently no Care Home Idol entrants who have performed at Doneraile Residential Care Home