The Firs Residential Home

I'm very settled & well looked after. I feel safe & happy. The staff are fabulous, I love them all!

My Mum has been at the Firs for nearly 5 years now and i have always been happy with the way she has been looked after and the personal attention she has received. The activities provided by the lovely ladies is amazing Lucy and Anna is second to none they are so professional and all the residents have such fun it is lovely to see their happy faces . I also feel that since the new Manager Emma has arrived everything seems even better happy staff and residents and a new positive outlook in all aspects of our loved ones care. I really want to Thank each and every member of the Firs staff it means so much to my family and i am sure all the other families to know that their loved ones are so well cared for and so happy .I must also mention the amazing meals that the chef and his helpers provide they always look so yummy .

Our dear mum has been at the Firs Budleigh for well over a year now and we can honesty say things services activities the staff have only improved for the better as time goes on. We have good communication and rapport with Emma the manager and likewise the care staff.

I recommend the Firs without reservation. It is an outstanding care home in every respect. My mum has been a resident at the Firs for well over three years and has nothing but praise for it. The staff are friendly and professional and very well led, they go above and beyond to provide a warm and caring environment in which the residents can flourish. The Firs is a real inclusive community. The enrichment programme of activities is second to none, music, arts and craft, visits, exercise and well being, bingo, animal petting, themed events, the list is endless. The facilities at the home and the food are excellent. The communication from the home to residents families is very good, keeping them well informed of all developments, meetings and events. Residents families are always made to feel welcome when they visit their loved ones. The home is always scrupulously clean and residents rooms are spacious with their own en suite facilities. In conclusion, the Firs is outstanding.

Mum ended up at The Firs by chance, but we are very glad she did!

Firs took the time to listen and encourage my Mother to participate in activities and get the best out of each day.

It has taken a while for mum to settle in and the carers have been so supportive, caring and patient. Mum now joins in everything, loves the activities and sees The Firs as her home. I can't recommend the home enough, a lovely warm friendly care home.

The home is run very well and the staff are really helpful.

I can't thank the manager and staff enough for everything they do for Mum. From day one, the manager has gone above and beyond to make sure Mum is not just cared for, but genuinely happy. She has taken the time to get to know Mum as a person, understand her needs, and create a real sense of home for her.

The kindness, patience and dedication shown by the whole team are incredible. Knowing Mum is safe, settled and enjoying life again gives our family such peace of mind.

We are truly grateful for all the care, support and compassion shown every single day.

Dad is very comfortable here and very well looked after. Emma is a star and makes everything easy with communication. Dad is very fond of her and all the staff

My mum has been in residential home for about 18 months. Before Mum went to the house her anxiety level was through the roof. The staff at The Firs were so helpful and comforting to Mum. It did take a few months for the anxiety to subside, now Mum is like a totally different person, laughing and joking and relaxed. So a big thank you to al the staff at The Firs.

The staff at The Firs have been very considerate and understanding with my auntie who has communication difficulties she feels safe here and I can see she is well looked after. Ben.

Experienced and well-staffed. Clean everywhere, especially bedroom. Residents treated kindly and with respect. Activities co-ordinator x 2 activities a day - excellent. Food is nutritious and well cooked. My mum has breakfast in bed every day and she loves it!

I have had to call the firs many times to ask questions and sort issues out about my mother every time i have spoken to Emma she is very professional and knowledgeable at her job has a great sense of humour . The issues always get sorted and nothing seems to much trouble many many thanks kevin

In my opinion this is a first class home - and I'm very pleased Mum is here rather than anywhere else. Please keep up the good work!

when we arrived today, we were greeted by A, who's in the office, always smiling and very helpful, Mum was in her room as it's cooler, the staff are lovely very caring and helpful, Mum is enjoying the meals, there are activities every day which Mum joins in most days, Mum has had a lot of pain which they sorted very quickly and now out of pain. We are very happy to know Mum is being so well looked after, and has settled in so nicely. Thank you.

We are extremely pleased with the care and attention that has been provided for our Mum. We visit regularly and the staff are always welcoming and very helpful. The activities provided are excellent. Our Mum has adjusted well and seems very comfortable in her room.

I would not hesitate to recommend firs care home

Thank you Emma and your team for all you do.

I wanted to put excellent against many of these categories below but have had issues with nightstaff that are currently being addressed. My experience with the current manager is excellent and the day staff who treat me with kindness and respect and can't do enough for me.