The Firs Residential Home

Whilst seeing my nan go through Dementia and Alzheimer's was heartbreaking, I couldn't have been any happier seeing my nan in her new forever home. My nan was given a new lease of life. She socialised more than she ever had. She participated in different activities on a daily basis. Her love for gardening and listening to Elvis perform was continued. This happened because The Firs team make it happen. The genuine care and passion the staff have shines through. When my Nan was coming to the end of their life, the team went above and beyond. From staff arriving an hour before their shift to hold my nan's hand before they started their work, to ensuring we had something to eat and drink throughout the day. I couldn't have wished for my nan to be any happier than she was and I would strongly recommend it to anyone looking for your loved one's new forever home.

Always very good.

Mum has been made to feel at home and has settled into her new environment well. The staff are attentive and have taken the time to talk to Mum and get to know her likes and dislikes. Mum is encouraged to join in the excellent range of activities - but equally is allowed to withdraw to her room if she chooses. Mum is not keen on some of the food on offer, but that's possibly just personal taste.

The care and kindness given to my sister is excellent, also the kindness given to me is so good. Myself and my sister's daughters are so relieved to know that she is well looked after and that she is happy.

Respite for 2 weeks. Excellent care dealt with various issues within the two-week stay, and kept informed. Very caring staff and nothing was too much trouble.

Mum is settled, happy, always clean and nicely dressed. The staff are always caring and attentive. the activities are plentiful for those who wish to join in. It's lovely to see the photos on social media to catch up on what the residents have been up to. I cannot thank you all enough. The care you give is second to none.

The Firs carers and administrative staff were all extremely kind, caring and attentive towards my mother and the family. My mother could not have been in a better place to spend the last few months of her life.

My wife received outstanding, first class care at The Firs.

No problems. Very comfortable room. Good food. Attention to my needs. Friendly staff who were all very helpful.

I cannot praise The Firs Residential Home and staff high enough, my mum is settled and happy. Which reassures us as a family. She is cared for and well looked after. She enjoys the activities and has made friends. I couldn't wish for a better home for Mum. The staff and manager are also there for us as a family. Thank you is not enough.

The Firs Residential Home have looked after my Dad for the past 4 months and they are so kind and getting him to do things he has not done for years. They really try their best to engage with him. Thank you to all the staff there.

My dad moved to "The Firs" for short term residential care in March 2021 following a fall at his home leading to a hospital stay. Throughout he has been treated with great care and dignity. He has been included in a wide range of activities and is stimulated by these, one in particular was highly personalised. He is happy. I have not seen his room or been inside The Firs so cannot comment on the rooms or cleanliness.

Dad's last weeks were happy, comfortable and safe, thanks to The Firs. It was evident that staff made efforts to engage with him and establish meaningful communication at a time when his health was impacting on his quality of life. It has meant so much to see his genuine smile and to know that he had company and excellent care, right up to his last day. He spoke highly of the staff and the way they cared for him.

The Firs Residential Home is such a lovely place. The staff are excellent and provide a caring, loving environment for all of the residents. It is so lovely to keep in touch during these times by social media and to see all of the fantastic activities is wonderful. Thank you to each and every one of you who have shown so much love and care to my Auntie. You truly are angels.

Both management and staff have a positive and caring attitude. The atmosphere was bright and cheerful, and great efforts were made to entertain the residents and to make them happy. My father stated regularly the care he received was excellent, the management and staff were also kind and caring in their dealings with myself and my sister.

My sister's care has been exceptional over the last five years at The Firs Residential Home. The staff and management have worked really hard especially in these difficult times (Covid 19) they have kept us well informed and kept us up to date on my sister's welfare. They are lovely caring staff and need to be congratulated. Thank you all.

Finding The Firs has been an absolute Godsend. They have really helped my gran, and she is always doing arts and crafts and other activities. It is always lovely to see the picture of the diverse activities that they do, and my gran is always praising the staff that look after her.

I found the staff and management very caring and understanding, as we are in such difficult times at the moment. My mum was always clean and nicely dressed when I visited. They seemed to be well organised. I am unable to mark many of the ratings as only went to a visiting room.

The staff of the care home have been excellent in welcoming my grandmother. I am extremely impressed with the activities team, my gran has been doing new crafts which she would never have tried and really enjoying them. She has a new lease of life.

The Firs is a lovely residential home. The staff are attentive and very caring. They have lovely bright and cheerful rooms and have plenty of activities. Mum had dementia and was brilliantly cares for, and all her care needs were met. The home is well kept and very clean. Overall an excellent home.