The Firs Residential Home

The transition to The Firs residential home has been very smooth. Mum has settled in very well, mum has been enjoying all the activities. The staff have been excellent and Emma has gone above and beyond to make sure mum feels happy and safe.

Very friendly staff. Residents well cared for. Social meetings and activities amazing. Would be useful for relative to let themselves in/out of home. Less work for the carers.

Staff are friendly, welcoming and experienced in the needs of older people: my mum needs alot of hands on support with toileting and self care. She is well cared for by the staff, she enjoys the daily activities provided every single day. She enjoys breakfast in bed and then being helped to the lounge the home is well staff, well run and v. clean we are very happy with our experience.

We are more than happy with the care at this home. Our father is settled, feels safe and is happy - we cant ask for more. The day outs seem a firm favorite so more of those would be perfect.

I find The Firs to be a very lovely, happy and caring home. They have activities, day trips and entertainment to amuse the residents. Our father is very happy here, he always tells us he is well looked after and that is the main thing. He loves the food, the staff and always seems well cared for.

Allways frendy heldfull kind management and staff second to none would recconend hightly

Very happy at The First Residential Home. I have been here nearly 3 years. Food very good and plentiful. Staff very helpful and friendly, no complaints at all.

The Firs is a lovely care home the staff are really friendly nothing is too much trouble for them. The manager is approachable and friendly. The home is very clean and very well decorated.

I have no concerns whatsoever with the care home or staff.

Fantastic from start - staff are amazing - kind. Attentive + warm. Great facilities + so much to do. Can't fault.

The team at The Firs are so kind and caring. They work extremely hard to make sure their resident's are looked after and there are plenty of activities for everyone to get involved in. Nothing is too much trouble and there is always a warm welcome. Everybody is treated as an individual not just a number they are brilliant!

We had to put a family friend into a care home after struggling at home alone, she was very nervous and apprehensive about going into a care home, but from the moment she arrived she was made very welcome by the friendly staff and management team which put her mind at ease. She has settled in very well and thoroughly enjoying the many activities that the home put on. She really looks forward to her favourite roast dinner. She is certainly living her best life. Amazing care home with amazing staff, would highly recommend.

My nan spent 6 months at The Firs before passing away in April this year, the staff made her feel so welcome and so did the residents. The activity coordinators are amazing, so many varied different activities, my nan joined in with cooking, flower arranging, arts and crafts, bingo, knitting, all things which hadn't been possible for her for years. The food at The Firs was lovely, with varied meals, multiple options. Staff always alerted us if they had any concerns, following all the correct procedures when she fell, or when she had a rash or a swollen leg, for example. Myself and my family I can't recommend The Firs enough.

Whenever we visit we are always welcomed and never made to feel in the way. Always offered a cup of tea and a room for chat. The activities they have are amazing, the food always looks lovely. The staff very accommodating and caring. The home has a lovely look and ambience about it. They ring you as soon as there is a problem. I would like to think there's a home like this available if ever I needed it.

A fabulous place. I feel I am visiting Mum in her home, not a care home, she seems so comfortable. Who wouldn't though, with such kind, attentive and polite carers. And the food! What a selection on the menu. Walking around, there is so much on the walls to make you stop look and interact with Mum rather than just walk between rooms. It's as good as you could want for your mum.

Mum was very happy living at The Firs, and her care was second to none. When her health recently failed she was looked after with immense empathy and professional efficiency. In her last few weeks I was impressed by the real kindness of all members of staff, with constant medical attention and gentle sympathetic ministration to her needs around the clock. Thanks to this wonderful care, she passed away peacefully in the night, attended by smart and compassionate professionals.

In my mother's final weeks of life, all the staff at The Firs were outstandingly diligent and kind to our family and especially Mum. When the night staff phoned me at 1.30 am and then I arrived at the home on the night of her demise, I cannot praise them highly enough. They were very smartly presented, polite and dedicated. The Firs is the perfect home.

The staff were amazing and we were always made to feel welcome, they went above and beyond.

I highly recommend this care home, my mum has been there for over 2 years and although she was shy at first, they soon had Mum joining in with activities (of which there are plenty!). She has been looked after very well, the staff are wonderful and they treat Mum with empathy and support. She loves going out on outings, which are well organised. They also have many forms of outside entertainment coming into the home, which I know they all look forward to. They are excellent at keeping you updated on all aspects of Mum's health and wellbeing. Excellent care home.

We were made very welcome by the manager when we visited Mum. In fact all the staff made us feel very welcome. Mum has settled in very well, the care she has received has made this stage in her life much easier for all the family, especially as her admission was an emergency. Mum has transformed from a tense, anxious lady into the mum we know and love, happy and relaxed. An amazing place with amazing staff.