The Firs Residential Home

We had to put a family friend into a care home after struggling at home alone, she was very nervous and apprehensive about going into a care home, but from the moment she arrived she was made very welcome by the friendly staff and management team which put her mind at ease. She has settled in very well and thoroughly enjoying the many activities that the home put on. She really looks forward to her favourite roast dinner. She is certainly living her best life. Amazing care home with amazing staff, would highly recommend.

My nan spent 6 months at The Firs before passing away in April this year, the staff made her feel so welcome and so did the residents. The activity coordinators are amazing, so many varied different activities, my nan joined in with cooking, flower arranging, arts and crafts, bingo, knitting, all things which hadn't been possible for her for years. The food at The Firs was lovely, with varied meals, multiple options. Staff always alerted us if they had any concerns, following all the correct procedures when she fell, or when she had a rash or a swollen leg, for example. Myself and my family I can't recommend The Firs enough.

Whenever we visit we are always welcomed and never made to feel in the way. Always offered a cup of tea and a room for chat. The activities they have are amazing, the food always looks lovely. The staff very accommodating and caring. The home has a lovely look and ambience about it. They ring you as soon as there is a problem. I would like to think there's a home like this available if ever I needed it.

A fabulous place. I feel I am visiting Mum in her home, not a care home, she seems so comfortable. Who wouldn't though, with such kind, attentive and polite carers. And the food! What a selection on the menu. Walking around, there is so much on the walls to make you stop look and interact with Mum rather than just walk between rooms. It's as good as you could want for your mum.

Mum was very happy living at The Firs, and her care was second to none. When her health recently failed she was looked after with immense empathy and professional efficiency. In her last few weeks I was impressed by the real kindness of all members of staff, with constant medical attention and gentle sympathetic ministration to her needs around the clock. Thanks to this wonderful care, she passed away peacefully in the night, attended by smart and compassionate professionals.

In my mother's final weeks of life, all the staff at The Firs were outstandingly diligent and kind to our family and especially Mum. When the night staff phoned me at 1.30 am and then I arrived at the home on the night of her demise, I cannot praise them highly enough. They were very smartly presented, polite and dedicated. The Firs is the perfect home.

The staff were amazing and we were always made to feel welcome, they went above and beyond.

I highly recommend this care home, my mum has been there for over 2 years and although she was shy at first, they soon had Mum joining in with activities (of which there are plenty!). She has been looked after very well, the staff are wonderful and they treat Mum with empathy and support. She loves going out on outings, which are well organised. They also have many forms of outside entertainment coming into the home, which I know they all look forward to. They are excellent at keeping you updated on all aspects of Mum's health and wellbeing. Excellent care home.

We were made very welcome by the manager when we visited Mum. In fact all the staff made us feel very welcome. Mum has settled in very well, the care she has received has made this stage in her life much easier for all the family, especially as her admission was an emergency. Mum has transformed from a tense, anxious lady into the mum we know and love, happy and relaxed. An amazing place with amazing staff.

The Firs is a fantastic care home. Always a warm welcome from the staff and they are always nearby if you need help with anything or have any questions. My mum is cared for very well, her room is lovely and has everything she needs. I’m very impressed with the range of activities and days out that they do at the Firs there is always something happening for the residents. There are different entertainers that visit, singers, musicians, crafting, baking, visits from different pets a visit from birds of prey, such lovely ideas and things to do. Day trips out can be to the beach for an ice cream, or to the shops or garden centre, lunches out, boat trips, cinema, and shows, fetes and fundraising. The staff arranged a surprise tea party for Mum on her birthday with all her friends at the Firs, this was such a lovely idea and proves to me that they know how to put a smile on mum's face. Regular updates and photos on social media are great to see. Thank you so much to the team at the Firs.

The Firs is a brilliant care home where all the staff are amazing. My mum has now been there for a year and is very happy and enjoys taking part in the many activities and outings that are put on for the residents. Photos of activities are put onto social media and it is great that we are able to see our loved ones smiling, laughing and having fun. The home is always clean and warm and Mum's room is bright and airy and is also kept clean to a high standard. I am always kept informed of any problems/health issues that may occur. The staff put on special occasions for the residents that families can also attend. They include afternoon teas and charity events where you are guaranteed to sample some lovely cakes and goodies most of them made by the staff. I highly recommend The Firs.

I am pleased that I chose The Firs for Mum's long-term care. It is difficult to find any faults with the establishment.

I am particularly impressed by the activities team who do so much to keep the residents engaged on a daily basis. I am constantly amazed at all the different activities they get involved in, they are so imaginative and innovative. My Mum gets involved and does more at The Firs than she would ever have done had she been able to stay in her own home. I have only admiration, respect and gratitude to all the staff at The Firs Residential Home for making my Mum's final years as enjoyable as they can be.

Cannot thank them enough for all they do in looking after Mum.

My husband was in The Firs for 15 months and could not have received better help and care. He was clean and dressed nicely and encouraged to take part in lots of activities. Food was excellent, which if lucky enough to enjoy on his birthday and our wedding anniversary. Staff were always available and attentive. If I had to mark out of 10, it would be 10 plus.

My mother has been in The Firs for 11 months now and has settled in well. She really likes the staff, who are friendly and caring and attend to all her needs. Despite having limited mobility, the carers make every effort to include her in all activities, including taking her out on trips, which she particularly enjoys. The staff always have a smile on their faces and are welcoming and polite. Communication between staff and family members is excellent so that we are kept well informed about my mother’s care. The social media page is very useful for allowing us to see the events she has been involved with in between our visits.

The Firs is an outstanding care home. My mother has been at The Firs for a year now and she is extremely happy, content, and secure with the tremendous care she receives. The staff are incredibly caring. The facilities, food, and quality of the resident's rooms are all first-class. The Firs is a very happy place with a real community vibe which my Mum flourishes in - it has bolstered both her confidence and well-being. The residents enjoy a varied program of activities, music, visits, and crafts so they are kept busy and engaged, the staff goes the extra mile to create an inclusive environment for the residents so that nobody is left out. I recommend The Firs 100% - it offers the highest standards of care and it is wonderful to see my Mum so happy there.

I cannot speak highly enough of the manager and all the staff at The Firs. The home is run to a very high standard with a home-from-home feel. The home is always clean and the staff are always friendly and welcoming. The activities provide stimulation and make it enjoyable for all the residents, the outings are an exceptional treat which I know my Mother especially enjoys. The food always looks delicious and the rehydration trolley is a brilliant idea. I also love the social media page which shows everything going on and it's lovely to see all the smiling faces. We hit the jackpot with The Firs and I can't thank the manager and staff enough for how they look after my Mother.

Wow, what can I say, if you are looking for a care home for an elderly relative this is by far the best residential home in the area. The whole team are warm, caring and genuine. My grandad was so well looked after here and the whole team deserve nothing but thanks. There are so many activities planned each week keeping residents entertained; and delicious food is prepared on-site (to which I was lucky enough to enjoy on Grandad’s 94th birthday). Everyone who works here goes above and beyond. Thank you doesn’t seem enough but the first angels really are the best in the business.

I have a friend who moved there recently and she seems to have settled in very well. Also she looks a lot brighter and joins in the activities and we are offered a tea or coffee when visiting. We know she is well looked after.