The Firs Residential Home

The Firs is a fantastic care home. Always a warm welcome from the staff and they are always nearby if you need help with anything or have any questions. My mum is cared for very well, her room is lovely and has everything she needs. I’m very impressed with the range of activities and days out that they do at the Firs there is always something happening for the residents. There are different entertainers that visit, singers, musicians, crafting, baking, visits from different pets a visit from birds of prey, such lovely ideas and things to do. Day trips out can be to the beach for an ice cream, or to the shops or garden centre, lunches out, boat trips, cinema, and shows, fetes and fundraising. The staff arranged a surprise tea party for Mum on her birthday with all her friends at the Firs, this was such a lovely idea and proves to me that they know how to put a smile on mum's face. Regular updates and photos on social media are great to see. Thank you so much to the team at the Firs.

The Firs is a brilliant care home where all the staff are amazing. My mum has now been there for a year and is very happy and enjoys taking part in the many activities and outings that are put on for the residents. Photos of activities are put onto social media and it is great that we are able to see our loved ones smiling, laughing and having fun. The home is always clean and warm and Mum's room is bright and airy and is also kept clean to a high standard. I am always kept informed of any problems/health issues that may occur. The staff put on special occasions for the residents that families can also attend. They include afternoon teas and charity events where you are guaranteed to sample some lovely cakes and goodies most of them made by the staff. I highly recommend The Firs.

I am pleased that I chose The Firs for Mum's long-term care. It is difficult to find any faults with the establishment.

I am particularly impressed by the activities team who do so much to keep the residents engaged on a daily basis. I am constantly amazed at all the different activities they get involved in, they are so imaginative and innovative. My Mum gets involved and does more at The Firs than she would ever have done had she been able to stay in her own home. I have only admiration, respect and gratitude to all the staff at The Firs Residential Home for making my Mum's final years as enjoyable as they can be.

Cannot thank them enough for all they do in looking after Mum.

My husband was in The Firs for 15 months and could not have received better help and care. He was clean and dressed nicely and encouraged to take part in lots of activities. Food was excellent, which if lucky enough to enjoy on his birthday and our wedding anniversary. Staff were always available and attentive. If I had to mark out of 10, it would be 10 plus.

My mother has been in The Firs for 11 months now and has settled in well. She really likes the staff, who are friendly and caring and attend to all her needs. Despite having limited mobility, the carers make every effort to include her in all activities, including taking her out on trips, which she particularly enjoys. The staff always have a smile on their faces and are welcoming and polite. Communication between staff and family members is excellent so that we are kept well informed about my mother’s care. The social media page is very useful for allowing us to see the events she has been involved with in between our visits.

I cannot speak highly enough of the manager and all the staff at The Firs. The home is run to a very high standard with a home-from-home feel. The home is always clean and the staff are always friendly and welcoming. The activities provide stimulation and make it enjoyable for all the residents, the outings are an exceptional treat which I know my Mother especially enjoys. The food always looks delicious and the rehydration trolley is a brilliant idea. I also love the social media page which shows everything going on and it's lovely to see all the smiling faces. We hit the jackpot with The Firs and I can't thank the manager and staff enough for how they look after my Mother.

Wow, what can I say, if you are looking for a care home for an elderly relative this is by far the best residential home in the area. The whole team are warm, caring and genuine. My grandad was so well looked after here and the whole team deserve nothing but thanks. There are so many activities planned each week keeping residents entertained; and delicious food is prepared on-site (to which I was lucky enough to enjoy on Grandad’s 94th birthday). Everyone who works here goes above and beyond. Thank you doesn’t seem enough but the first angels really are the best in the business.

I have a friend who moved there recently and she seems to have settled in very well. Also she looks a lot brighter and joins in the activities and we are offered a tea or coffee when visiting. We know she is well looked after.

What a wonderful caring environment to be in. There are lots of activities and the home looked amazing over Christmas. The staff are attentive and hard working resulting in the residents being looked after properly. Keep up the good work care team.

I can rest assured that my wife is in the best possible hands.

Amazing care home. My mother had dementia and could be at times hard work. The manager and her team were very attentive, caring and thoughtful. On my visits (I live 3 hours away) everything was done to make the visit enjoyable. This was the perfect care home for Mum. I cannot thank you enough. They have regular activities to entertain the residents and the Queen's Jubilee party was an unforgettable experience!

It took a while for my partner to settle because of dementia and loss of speech. He appears happier and calmer as time goes by.

I live a long way from the care home so have only visited twice. On both occasions staff have been lovely. Every day I see pictures on Facebook of my mum looking so happy and doing such amazing activities that she would never have done before. I know that she is being cared for and looked after in a lovely place. Thank you to everyone.

Finding out my Grandma has dementia with lewy bodies was one of the hardest news to receive, for the first couple of years I thought I was losing my grandma. However, since being at The Firs Residential Home, I feel like I have gained part of my old grandma back. The activities that are available for the residents at The Firs are simply amazing. It's so nice that not only my grandma but other residents get to experience this new lease of life, rather just sitting in a room with 4 walls around them (what's even great is that we are kept updated through Facebook about what's been going on, so even if I haven't been able to visit, I know exactly what they have been up to!). I am unbelievably grateful for the amount of time and care they put into looking after my grandma. Every staff member goes above and beyond for the residents at The Firs and it really is a comforting feeling knowing my grandma is receiving the best care. Thank you to everyone at The Firs!

As a family we cannot thank you enough for all you do and our grandmother is so happy and settled with you. It really is a home from home.

I have noticed Mum responds to her carers in a positive manner and is grateful for their help with daily tasks. Mum's room is bright, friendly and always clean. Staff and residents pop in for a little chat which makes The Firs Residential Home feel like a home. The Firs staff are always open to visits and also take Mum on wonderful day trips, none of this would be possible at home.

My friend's mother, who is a resident at The Firs, was really struggling during early 2022. Very emotional, lost and depressed. The Firs, with all their activities and wonderful staff, has restored her happiness which is just lovely to see.

Wide range of activities.