Rose Lodge Care Home offers specialist dementia care in Exmouth and has two small communities (around 16 residents in each) for people living with dementia. The Cottage is designed for people with early to mid stage dementia and the Lodge is designed for people with mid to late stage dementia. The two communities have a similar look and feel, to ease any moves between the communities. The home's design and decoration supports independence and encourages active and sociable lives. Rose Lodge has generous terraces and gardens which residents are encouraged to use.

By having two communities on the same site, Rose Lodge ensure that residents live with people at a similar stage of dementia and this increases well-being and minimises friction between residents. Two activity programmes are tailored for the specific needs of each community.

Living an active and sociable life is essential to the resident's well-being. Activities at Rose Lodge include daily walks and trips in the minibus, weekly fitness classes, dancing, choir, music, arts and crafts, gardening and looking after pets which include a dog, cats, a rabbit, chickens, fish and doves. Resident's pets can usually be accommodated.

Rose Lodge received an Outstanding rating from the Care Quality Commission in 2016, a Gold ward from Sterling University's Dementia Centre for the design of the Cottage in 2016. Rose Lodge has been featured in the Journal of Dementia Care in April 2013 and Devon Life in January 2017.

The team at Rose Lodge know how difficult the decision can be to move to a care home. To ease this transition, they offer Day Care where people can join the community for one or more days a week, befriend the residents, and join in the daily activity programme. Respite care is also offered, subject to room availability.

To help keep the fantastic team, Rose Lodge recruit all staff locally, pay them well, and actively support their training and development.

Group: Eminence Care Ltd

Person in charge: Karen Bousher (Registered Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 34 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Head/Brain Injury • Parkinson's Disease • Stroke

Admission Information: People living with dementia. Ages 50+.

Single Rooms: 34

Rooms with ensuite WC: 30

Weekly Charges Guide: Personal Care Single £850 – £1090 (These prices are only a guideline, please contact Rose Lodge to find out the exact price for your requirements.)

All activities and services are included in our fees.

Our fees are based solely on the room and we do not vary our fees on the basis of care needs as they change over time.

Once we agree the fees before admission they are only varied to take account of inflation, or when a resident moves room.

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

If you would like to discuss your requirements with the manager then please call to make an appointment. You are also welcome to visit unannounced though the Manager may not be available when you visit.

Parking:

Parking on site

Latest Care Quality Commission* Report on Rose Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Rose Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for Rose Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.817 for Rose Lodge is calculated as follows: ( (275 Excellents x 5) + (57 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 334 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Rose Lodge is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 10 Reviews ÷ 6.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Rose Lodge has a Review Score of 9.8 (9.817) from 28 Reviews


Average Ratings

  • Excellent
    24
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rose Lodge?

  • Extremely LIKELY
    27
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
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  • Extremely UNLIKELY
    0

Reviewer Connection to Rose Lodge

  • Daughter of Resident/Service User
    12
  • Friend of Resident/Service User
    3
  • Husband of Resident/Service User
    3
  • Sister of Resident/Service User
    3
  • Resident / Service User
    2
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This was the first time of visiting Dad since he went into Rose Lodge and we found the staff and the atmosphere to be very welcoming and friendly.
Dad has his good days and bad but the care he receives is constant. It is nice to be able to visit when you want and for as long as you want.

How likely would you be to recommend Rose Lodge? Extremely Likely

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Average Rating:   4.7 out of 5

Staff and manager always courteous and helpful. Very obliging.

How likely would you be to recommend Rose Lodge? Extremely Likely

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Average Rating:   4 out of 5

Excellent facilities in all areas. Can't fault this home in any way.

How likely would you be to recommend Rose Lodge? Extremely Likely

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Average Rating:   5 out of 5

I find the staff really helpful and really caring. I visited many homes with a district and practice nurse and would have been happy for my parents to come to this home. They are patient and understanding of her condition.

How likely would you be to recommend Rose Lodge? Extremely Likely

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Average Rating:   4.4 out of 5

The staff at Rose Lodge are amazing. They treat my relative with respect and give lots of time talking to her and patiently answering her questions. The staff are also very welcoming and supportive of me, as visiting isn't always easy. Rose Lodge gives me peace of mind.

How likely would you be to recommend Rose Lodge? Extremely Likely

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Average Rating:   5 out of 5

Having visited 5 care homes in the immediate area, Rose Lodge stood out as unique because they enable two ‘communities’ within the same environment, one more independent and one less so.
The rooms are beautifully appointed, clean, fresh and light - Mum’s has its own en-suite.
The staff are well trained, kind, professional and communicate well.
The atmosphere is peaceful and my Mum loves the food! Residents are offered food they enjoy and likes and dislikes are noted.
The process of admission to Rose Lodge is managed with tact and sympathy - I felt well supported and Mum was calm throughout and settled well. She has been there for 6 months and thoroughly enjoys twice weekly trips to play skittles and morning outings to the Prom.
Contact with the GP is quick and effective and I am always informed if there are any concerns.
I can wholly recommend Rose Lodge and am grateful to have found them - this facility stands out as exceptional by comparison with others in the area.

How likely would you be to recommend Rose Lodge? Extremely Likely

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Average Rating:   5 out of 5

I looked for the best-rated care home I could find, reading reviews and making visits. Rose Lodge stood out head and shoulders of all the others. My sister was happy there and the standard of care was 5*. One particular feature is that the staff tend to be long-term employees and do not change every five minutes. They are also mature and sensible, a really good team. On entering Rose Lodge over the years I have never found an objectionable or unhealthy smell such as pervades some care homes. The activities are many and varied, something for everyone. I cannot fault the care given to my sister right up until her death in December. Everything was handled with delicacy and consideration, for the resident and for relatives.

How likely would you be to recommend Rose Lodge? Extremely Likely

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Average Rating:   5 out of 5

My cousin has been at Rose Lodge for two years. She moved from a home in Essex which did not suit her needs and has from the start enjoyed life at Rose Lodge. I remember visiting her just after she arrived and she had been out to walk along the seafront, "I'm on holiday" she said. She still enjoys trips out, especially to musicals at the Pavilion. There are daily activities at Rose Lodge. She enjoys the musical entertainers and doing jigsaw puzzles. When she was able she was encouraged to help serve snacks or wash up in the cottage but now has moved back to the main lodge for extra care.

I find the staff caring and helpful. I can let myself in (using the code) and visit when I wish. Staff will bring us coffee and move my cousin to a private spot if necessary. If there is a problem, such as a need to call the nurse or doctor, I am phoned and informed. Care plans are regularly updated and available on request. I have seen many care homes. This one is the best.

How likely would you be to recommend Rose Lodge? Extremely Likely

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Average Rating:   5 out of 5

A very caring home, a good atmosphere, always something good going on. The staff are quick to respond to any resident needing help, comfort or assistance. I like the fact that there is not a fast turnover of staff. I like the idea of having a good mix of staff, male - female, young men and women and older staff too. Excellent housekeeping, excellent food (with no notice, quite often an invite to sit and eat with residents - so tried and tested). Excellent attention to detail - hairdressing etc.

How likely would you be to recommend Rose Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

Rose Lodge is such a unique place for people to live active lives. Care is excellent. Staff are fantastic. It feels so homely and the staff are always happy and smiling. The gardens are created to keep people interested and busy and it feels like a mini zoo with dog, cats, doves, fish, rabbit and chickens! It is wonderful to see people always out for walks, trips or in the garden and in the good weather people spend most time outside. There is always something going on and it always feels good to be there.

How likely would you be to recommend Rose Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

A wonderful place to live, the staff are so kind, nothing is too much trouble. Everything is done with love and consideration for the residents and their families. My brother has been there for three years and I cannot praise the management and staff enough.

How likely would you be to recommend Rose Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

My wife has dementia and for the last 2 years, has stayed for short spells in a local care home; we have also had occasional live-in carers. Their arrangements did not really work but two months ago she started in Rose Lodge.
We were naturally apprehensive about how she would settle; however, for several months previously she had been attending one or two days a week and this helped immensely. Rose Lodge staff are magnificent - very well trained and considerate, and the whole atmosphere is very friendly. Her room was refurbished beautifully and she is very well looked after. She keeps active, both physically and mentally and is very happy there.

How likely would you be to recommend Rose Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

Rose Lodge specialises in dementia cases. They are extremely adept at treating their residents with dignity and respect. There is a lot of humour too. The home has a friendly atmosphere and the gardens are always available to the residents and they have sensory plants etc and a fish pond. They also have pets and chickens which provide interest to the residents.

How likely would you be to recommend Rose Lodge? Extremely Likely

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Average Rating:   5 out of 5

My mother has vascular dementia which means she usually cannot remember what she was doing even an hour previously. At Rose Lodge, she is living in a very friendly, lively social environment where staff genuinely appear to enjoy the company of the residents and where social, creative activities visiting artists and musicians as well as regular parties, quizzes and events help to make residents families feel really welcome. I have a long commute but look forward to visiting my mum at the end of the day because of the very positive atmosphere and the level of care and interest shown all of the staff.

How likely would you be to recommend Rose Lodge? Extremely Likely

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Average Rating:   4.7 out of 5

My mother moved in to Rose Lodge 2 months ago and it has lived up to all our expectations. It really is an exceptional place. The staff are always bright and cheerful and obviously very caring.

What makes Rose Lodge stand out is the activities that residents are able to be involved in. There is such a wide range of things on offer from art to quizzes, music, going out to skittles and walks on the nearby sea front. Residents have things to look forward to and are encouraged to continue their hobbies, or to try new activities. My mum knits and they keep an eye to ensure her wool and needles do not get lost as she finds knitting calming.

My mum is not the easiest person to please, but from the care to the food and the efforts made to make her feel comfortable we simply cannot fault it. The gardens are also superb. Real gardens with chickens and vegetables and lovely places to sit and to enjoy. Thank you to everyone at Rose Lodge.

How likely would you be to recommend Rose Lodge? Extremely Likely

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Average Rating:   5 out of 5

My wife has been here for 5 months, I have Motor Neurone Disease.
Rose Lodge even provide me with lunch.
The care staff even help me to my car.,
Rose Lodge take residents out in their minibus every day. Residents get pamper days i.e hair and nails.

How likely would you be to recommend Rose Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

The staff are kind, caring and know exactly how to engage.
Made a huge difference to the quality of life for the service user.

How likely would you be to recommend Rose Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

From the very first day all members of staff were friendly and helpful. They made you feel at home.

How likely would you be to recommend Rose Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

Appears to have settled in very well, enjoys the company of special residents, tried to get involved in some activities.

How likely would you be to recommend Rose Lodge? Likely

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Average Rating:   4.4 out of 5

How many people can look back at when their loved one had advanced stage dementia & be filled with happy memories? My lovely mother spent the last 2½ years of her life at Rose Lodge & the smile never left her face. It turned out to be such a joyous, fun end chapter to her life. To offer quality of life at all stages of progressive dementia is the whole ethos of RL & Mum was always included even as she became less able. There, dementia is always respected & treated with dignity, courtesy & patience & they maintain the ability to see the person beneath the illness. They manage to turn dementia, an illness so often regarded & experienced in negative terms, into a happy, positive, meaningful experience. RL is known for their activities & outings and they make full use of their lovely garden at all times. They put so much into the lives of residents. Their parties are wonderful, for both residents & families, whether cream teas in the garden, summer BBQs, seasonal festivities. They instill a sense of fun into daily life & the constant smiles you see on residents’ faces are testament to this, & having animals around was such a constant joy to Mum. It is all about the here & now for dementia patients, & all the here & nows at RL are such good ones. Mum was always kept warm, well fed, well dressed, stimulated, one-to-one attention, & medical care the moment she needed it. They went beyond the call of duty so many times. It meant we never worried about Mum. The carers there are so special & Mum adored them all. For Mum to be surrounded by happy, smiley faces counted for everything. Their blog too deserves special mention & enables distant family members to be able to picture life at RL. It truly is a home in all senses of the word & I was always made to feel so welcome. Mum passed away comfy, pain-free, distress-free & relaxed till the end. No-one could protect Mum from dementia taking its inevitable course but she died with a smile on her face. That’s how it was at Rose Lodge.

How likely would you be to recommend Rose Lodge? Extremely Likely

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Average Rating:   5 out of 5

There is a manager of "the cottage" which is the part of the home which looks after people in the early stages of dementia. My mum is in the cottage. When I arrived unannounced she was very polite and went to wake my mum to tell her she had a visitor. She filled me in on how my mum was saying that she was booked in with the movement clinic as recently she has become less mobile. Whilst we were talking another lady came by and the manger immediately got up to help the lady, the lady's needs were much more important than our conversation. I was impressed that she treated the lady's needs as urgent.

How likely would you be to recommend Rose Lodge? Extremely Likely

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Average Rating:   4.6 out of 5

I would thoroughly recommend Rose lodge to anyone wishing to find a care home for their loved one. The owners, manager and staff go beyond their duties in the care and support given not only to my husband but also myself and family. The care is excellent, my husband loves his new room, his ongoing daily activities, especially when it is not raining and he can help in the garden, either tending the flower beds, brushing the paths, feeding the animals, painting the fence or in his own words, topping up his suntan. Since he has been at Rose Lodge he has a different out;look on life and he is very happy, which means a lot to me.

How likely would you be to recommend Rose Lodge? Extremely Likely

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Average Rating:   5 out of 5

Happy, satisfied with the cottage and Rose Lodge.

How likely would you be to recommend Rose Lodge? Extremely Likely

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Average Rating:   5 out of 5

My mother moved into Rose Lodge in June 2015 after being in her own home for 43 years. This was a very big thing for her, she has settled in ok. The staff are very caring, make a big fuss of her, never leaving her on her own when I leave after a visit.
There is always something going on for them to do or being entertained, with outside people. I can visit any time and never feel in the way; and always get offered a cup of tea. They take her out on little trips. I really do feel I couldn't have found anywhere better for her, if she has to be in care, I am more than happy with the care she receives, up to now.

How likely would you be to recommend Rose Lodge? Extremely Likely

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Average Rating:   4.7 out of 5

Mum says "It's lovely here, couldn't be better." As a family, both children and grandchildren, we have really been made welcome enabling such vital relationships to be maintained. From the moment mum saw the lovely garden from her room she was happy. To arrive and find her sitting safely in the sun at peace, is such a gift. Her daily walks, often on the beach, make all the difference to mum's quality of life. The wonderful staff have taken the time to get to know mum and make it as much a home from home as possible. We cannot thank them enough.

How likely would you be to recommend Rose Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

Staff are always friendly and happy. The care is second to none! Rose Lodge always go the extra mile, and their attention to the little things are what make them stand out.

How likely would you be to recommend Rose Lodge? Extremely Likely

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Average Rating:   5 out of 5

Rose Lodge provides residents with a sense of home. The staff are its greatest assets. They go the extra mile, they do it willingly and cheerfully. They make my life easier, nothing has ever been too much trouble. My father is, as I write, dying. The care they are providing my dad and us as a family is wonderful. Beyond the call of duty.

How likely would you be to recommend Rose Lodge? Extremely Likely

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Average Rating:   4.4 out of 5

A no nonsense home which never ceases to amaze at the level of interaction, care and affection they have for their residents including my mother. I am free to come and go as I please- at meal times am always offered to join them. They, in my experience, always take a pro active approach to any problem and are willing to/happy to take the families views into their care plans. I couldn't recommend more highly.

How likely would you be to recommend Rose Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

Top 20 Small Care Home Groups 2018

Recipient: Eminence Care Ltd

Date: Thursday 01 Feb 2018

more details

June 2016

Outstanding CQC Rating

Recipient: Rose Lodge

Date: Thursday 30 Jun 2016

more details

Gold Award DSDC University of Sterling

Recipient: Rose Lodge

Date: Wednesday 01 Jun 2016

more details

February 2014

Top 20 Care Homes South West England 2014

Recipient: Rose Lodge

Date: Saturday 01 Feb 2014

more details

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Care Home Idol 2016

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