Rose Lodge

Rose Lodge helps me to have peace of mind knowing that my husband is in the best possible place to care for all his specific needs.

When mum first came to Rose Lodge 18 months ago, she was disorientated, confused and frustrated and as a result, she refused point-blank to eat, at that time, we began to fear the worst and told friends and family that it seemed that she had given up on life. We needn't have worried though because the staff at Rose Lodge completely understood and with their perseverance and dedication mum slowly but surely started to eat again and settled into a new happy life with her Rose Lodge "family". I can't thank them all enough for their continued love and support for mum. Without it, she would most certainly have very little quality of life. She may have dementia but they bring out the best in her.

The care for my husband was outstanding. I wish he could have become a permanent resident but unfortunately, there were no vacancies when he needed 24-hour care. Thank you all at Rose Lodge.

The entertainment and activities are absolutely brilliant.

Communication between Rose Lodge and family of the resident is excellent. We have not had a moment of regret in our decision to move mum to Rose Lodge.

Our friend started going to Rose Lodge for daycare in 2011 and moved to premant residency 7 years ago. It is a tribute to the caregivers that he has remained as steady as he has.

From experience of single days respite and the recent 10 days for my wife, I know well the warmth and care from a very dedicated staff. I have always found a calm atmosphere, where individual attention ensures that every resident feels part of the family, also a professional awareness, with humour, is always apparent! Cleanliness and good facilities make for an all round, well run and comfortable nursing home.

Mum moved from one home to Rose Lodge when her condition deteriorated. She receives more care now due to her circumstances and my sister or myself are quickly contacted if there are any concerns. We can discuss any issues with the staff who act accordingly. Mum has never been on one demand attention but staff find time to chat with her or take her out in her wheelchair weather permitting. She has her hair and nails done regularly and her room is kept clean and tidy. The staff are friendly and caring and welcoming to family and friends who visit. We are confident that mum is being well cared for.

My mother, who has dementia, did not find the transition to residential care easy but the Rose Lodge staff were patient and kind and she is now settled. They keep the atmosphere calm and provide a variety of activities and trips out to the seaside etc. The garden is well used and very important for my mother. Above all, I appreciate the sense of fun that staff show in dealing with the residents.

Dad has his good days and bad but the care he receives is constant. It is nice to be able to visit when you want and for as long as you want.

I find the staff really helpful and really caring. I visited many homes with a district and practice nurse and would have been happy for my parents to come to this home. They are patient and understanding of her condition.

Excellent facilities in all areas. Can't fault this home in any way.

The staff at Rose Lodge are amazing. They treat my relative with respect and give lots of time talking to her and patiently answering her questions. The staff are also very welcoming and supportive of me, as visiting isn't always easy. Rose Lodge gives me peace of mind.

Staff and manager always courteous and helpful. Very obliging.

I looked for the best-rated care home I could find, reading reviews and making visits. Rose Lodge stood out head and shoulders of all the others. My sister was happy there and the standard of care was 5*. One particular feature is that the staff tend to be long-term employees and do not change every five minutes. They are also mature and sensible, a really good team. On entering Rose Lodge over the years I have never found an objectionable or unhealthy smell such as pervades some care homes. The activities are many and varied, something for everyone. I cannot fault the care given to my sister right up until her death in December. Everything was handled with delicacy and consideration, for the resident and for relatives.

My cousin has been at Rose Lodge for two years. She moved from a home in Essex which did not suit her needs and has from the start enjoyed life at Rose Lodge. I remember visiting her just after she arrived and she had been out to walk along the seafront, "I'm on holiday" she said. She still enjoys trips out, especially to musicals at the Pavilion. There are daily activities at Rose Lodge. She enjoys the musical entertainers and doing jigsaw puzzles. When she was able she was encouraged to help serve snacks or wash up in the cottage but now has moved back to the main lodge for extra care.

I find the staff caring and helpful. I can let myself in (using the code) and visit when I wish. Staff will bring us coffee and move my cousin to a private spot if necessary. If there is a problem, such as a need to call the nurse or doctor, I am phoned and informed. Care plans are regularly updated and available on request. I have seen many care homes. This one is the best.

A very caring home, a good atmosphere, always something good going on. The staff are quick to respond to any resident needing help, comfort or assistance. I like the fact that there is not a fast turnover of staff. I like the idea of having a good mix of staff, male - female, young men and women and older staff too. Excellent housekeeping, excellent food (with no notice, quite often an invite to sit and eat with residents - so tried and tested). Excellent attention to detail - hairdressing etc.

Rose Lodge is such a unique place for people to live active lives. Care is excellent. Staff are fantastic. It feels so homely and the staff are always happy and smiling. The gardens are created to keep people interested and busy and it feels like a mini zoo with dog, cats, doves, fish, rabbit and chickens! It is wonderful to see people always out for walks, trips or in the garden and in the good weather people spend most time outside. There is always something going on and it always feels good to be there.

A wonderful place to live, the staff are so kind, nothing is too much trouble. Everything is done with love and consideration for the residents and their families. My brother has been there for three years and I cannot praise the management and staff enough.

Rose Lodge specialises in dementia cases. They are extremely adept at treating their residents with dignity and respect. There is a lot of humour too. The home has a friendly atmosphere and the gardens are always available to the residents and they have sensory plants etc and a fish pond. They also have pets and chickens which provide interest to the residents.