Rose Lodge

2 Isca Road, Exmouth EX8 2EZ
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9.7 93 Reviews
  • Rose Lodge, Exmouth
Rose Lodge Care Home offers specialist dementia care in Exmouth and has two small communities (around 16 residents in each) for people living with dementia.

The cottage is designed for people with early to mid-stage dementia and the lodge is designed for people with mid to late-stage dementia.

The two communities have a similar look and feel, to ease any moves between the communities. The home's design and decoration support independence and encourage active and sociable lives. Rose Lodge has generous terraces and gardens which residents are encouraged to use.

By having two communities on the same site, Rose Lodge ensure that residents live with people at a similar stage of dementia and this increases well-being and minimises friction between residents. Two activity programmes are tailored to the specific needs of each community.

Living an active and sociable life is essential to the resident's well-being. Activities at Rose Lodge include daily walks and trips in the minibus, weekly fitness classes, dancing, choir, music, arts and crafts, gardening and looking after pets which include a dog, cats, a rabbit, chickens, fish and doves. Resident's pets can usually be accommodated.

Rose Lodge received an outstanding rating from the Care Quality Commission in 2019, a gold award from Sterling University's Dementia Centre for the design of the cottage in 2016. Rose Lodge has been featured in the Journal of Dementia Care in April 2013 and Devon Life in 2017-2019.

The team at Rose Lodge know how difficult the decision can be to move to a care home. To ease this transition, they offer daycare where people can join the community for one or more days a week, befriend the residents, and join in the daily activity programme. Respite care is also offered, subject to room availability.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1515 – £1715
  • Self-Funded Residential Dementia Care: £1515 – £1715

All activities and services are included in our fees.


Our fees are based solely on the room and we do not vary our fees on the basis of care needs as they change over time.


Once we agree the fees before admission they are only varied to take account of inflation, or when a resident moves room.

These prices are only a guideline, please contact Rose Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Eminence Care Ltd

Person in charge

  • Tracey Long (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • People living with dementia
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (16)

Visiting

  • If you would like to discuss your requirements with the manager then please call to make an appointment. You are also welcome to visit you can either call to arrange a viewing but you are also welcome to visit unannounced although the Manager may not be available when you visit.

Parking

  • Parking on site

Rose Lodge Reviews (93)

Total of 93, showing 61-80
9.7

Rose Lodge has a Review Score of 9.7 (9.738) out of 10, based on 29 reviews in the last 2 years. Over all time Rose Lodge has 93 reviews.

Overall Experience

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Review from J H (Wife of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home for a loved one needs much consideration and thought.
Rose Lodge helps me to have peace of mind knowing that my husband is in the best possible place to care for all his specific needs.

Reply from Adrian Hamer, Marketing & Support Manager at Rose Lodge

Thank you for taking the time to leave a review and it is really nice to hear you feel that Rose Lodge is the best place for your husband, thank you once again.

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Review from Laura B (Daughter of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When mum first came to Rose Lodge 18 months ago, she was disorientated, confused and frustrated and as a result, she refused point-blank to eat, at that time, we began to fear the worst and told friends and family that it seemed that she had given up on life. We needn't have worried though because the
staff at Rose Lodge completely understood and with their perseverance and dedication mum slowly but surely started to eat again and settled into a new happy life with her Rose Lodge "family". I can't thank them all enough for their continued love and support for mum. Without it, she would most certainly have very little quality of life. She may have dementia but they bring out the best in her.

Reply from Adrian Hamer, Marketing & Support Manager at Rose Lodge

We are so pleased you are happy with the care we provide for your mum, both the public and staff like to hear first hand from relatives and friends of people who are actually living with us as part of our family at Rose Lodge. Thank you very much for your kind words and for taking the time to leave a review.

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Review from G R (Wife of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my husband was outstanding. I wish he could have become a permanent resident but unfortunately, there were no vacancies when he needed 24-hour care. Thank you all at Rose Lodge.

Reply from Adrian Hamer, Marketing & Support Manager at Rose Lodge

Thank you so much for sparing the time to write a review, we are pleased to learn that you found our care outstanding and are sorry we did not have a vacancy for full time permanent care at the time you needed it. It is always best to check back with us and leave your name on our waiting list as rooms do come available from time to time. Thank you once again, it is very beneficial for our staff and the public to hear of recommendations from people who have actually used our care services.

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Review from L M (Son of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service at Rose Lodge.
The staff are very welcoming and always offer a cup of tea or coffee when we first arrive and always smiling. The manager always keeps us informed of everything that's going on medically. The home is always clean and doesn't smell of urine like some other
homes.
The entertainment and activities are absolutely brilliant.

Reply from Adrian Hamer, Marketing & Support Manager at Rose Lodge

Thank you for providing a review of your experience with Rose Lodge, we strive to offer the best care and service, and our staff and the public can really benefit from any feedback we receive.

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Review from G H (Daughter of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are more than happy with our mother's care at Rose Lodge.
The love and empathy she is afforded by all the staff is so reassuring. All the residents are treated as individuals, irrespective of their needs and level of dementia and the stimulating activities on offer throughout the week
are very much geared to ability. Participation is actively encouraged but not compulsory.
Communication between Rose Lodge and family of the resident is excellent. We have not had a moment of regret in our decision to move mum to Rose Lodge.

Reply from Adrian Hamer, Marketing & Support Manager at Rose Lodge

Thank you for your very kind words, we are so pleased you are happy with your mother staying with us at Rose Lodge.
Thanks again for leaving a review for staff and the public to view, it means a lot.

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Review from Janet K (Friend of Resident) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our friend started going to Rose Lodge for daycare in 2011 and moved to premant residency 7 years ago. It is a tribute to the caregivers that he has remained as steady as he has.

Reply from Adrian Hamer, Marketing & Support Manager at Rose Lodge

Thank you for your kind words, we appreciate your positive feedback

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Review from Douglas J (Husband of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From experience of single days respite and the recent 10 days for my wife, I know well the warmth and care from a very dedicated staff. I have always found a calm atmosphere, where individual attention ensures that every resident feels part of the family, also a professional awareness, with humour,
is always apparent! Cleanliness and good facilities make for an all round, well run and comfortable nursing home.

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Review from Linda R (Daughter of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved from one home to Rose Lodge when her condition deteriorated. She receives more care now due to her circumstances and my sister or myself are quickly contacted if there are any concerns. We can discuss any issues with the staff who act accordingly. Mum has never been on one demand attention
but staff find time to chat with her or take her out in her wheelchair weather permitting. She has her hair and nails done regularly and her room is kept clean and tidy. The staff are friendly and caring and welcoming to family and friends who visit. We are confident that mum is being well cared for.

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Review from J N (Daughter of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has dementia, did not find the transition to residential care easy but the Rose Lodge staff were patient and kind and she is now settled. They keep the atmosphere calm and provide a variety of activities and trips out to the seaside etc. The garden is well used and very important for
my mother. Above all, I appreciate the sense of fun that staff show in dealing with the residents.

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Review from E S (Daughter of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first time of visiting Dad since he went into Rose Lodge and we found the staff and the atmosphere to be very welcoming and friendly.
Dad has his good days and bad but the care he receives is constant. It is nice to be able to visit when you want and for as long as you want.

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Review from Joan M (Friend of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff really helpful and really caring. I visited many homes with a district and practice nurse and would have been happy for my parents to come to this home. They are patient and understanding of her condition.

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Review from Julie C (Daughter of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities in all areas. Can't fault this home in any way.

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Review from S W (Niece of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Rose Lodge are amazing. They treat my relative with respect and give lots of time talking to her and patiently answering her questions. The staff are also very welcoming and supportive of me, as visiting isn't always easy. Rose Lodge gives me peace of mind.

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Review from S S (Sister of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and manager always courteous and helpful. Very obliging.

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Review from Moira M (Sister of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked for the best-rated care home I could find, reading reviews and making visits. Rose Lodge stood out head and shoulders of all the others. My sister was happy there and the standard of care was 5*. One particular feature is that the staff tend to be long-term employees and do not change every
five minutes. They are also mature and sensible, a really good team. On entering Rose Lodge over the years I have never found an objectionable or unhealthy smell such as pervades some care homes. The activities are many and varied, something for everyone. I cannot fault the care given to my sister right up until her death in December. Everything was handled with delicacy and consideration, for the resident and for relatives.

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Review from Susan M (Friend of Resident) published on 4 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been at Rose Lodge for two years. She moved from a home in Essex which did not suit her needs and has from the start enjoyed life at Rose Lodge. I remember visiting her just after she arrived and she had been out to walk along the seafront, "I'm on holiday" she said. She still enjoys trips
out, especially to musicals at the Pavilion. There are daily activities at Rose Lodge. She enjoys the musical entertainers and doing jigsaw puzzles. When she was able she was encouraged to help serve snacks or wash up in the cottage but now has moved back to the main lodge for extra care.


I find the staff caring and helpful. I can let myself in (using the code) and visit when I wish. Staff will bring us coffee and move my cousin to a private spot if necessary. If there is a problem, such as a need to call the nurse or doctor, I am phoned and informed. Care plans are regularly updated and available on request. I have seen many care homes. This one is the best.

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Review from E G (Daughter of Resident) published on 4 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring home, a good atmosphere, always something good going on. The staff are quick to respond to any resident needing help, comfort or assistance. I like the fact that there is not a fast turnover of staff. I like the idea of having a good mix of staff, male - female, young men and women and
older staff too. Excellent housekeeping, excellent food (with no notice, quite often an invite to sit and eat with residents - so tried and tested). Excellent attention to detail - hairdressing etc.

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Review from Jo S (Regular Volunteer) published on 25 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rose Lodge is such a unique place for people to live active lives. Care is excellent. Staff are fantastic. It feels so homely and the staff are always happy and smiling. The gardens are created to keep people interested and busy and it feels like a mini zoo with dog, cats, doves, fish, rabbit and chickens!
It is wonderful to see people always out for walks, trips or in the garden and in the good weather people spend most time outside. There is always something going on and it always feels good to be there.

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Review from Mary B (Sister of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful place to live, the staff are so kind, nothing is too much trouble. Everything is done with love and consideration for the residents and their families. My brother has been there for three years and I cannot praise the management and staff enough.

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Review from Jeanette N (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rose Lodge specialises in dementia cases. They are extremely adept at treating their residents with dignity and respect. There is a lot of humour too. The home has a friendly atmosphere and the gardens are always available to the residents and they have sensory plants etc and a fish pond. They also
have pets and chickens which provide interest to the residents.

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Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for Rose Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.738 for Rose Lodge is calculated as follows: ( (264 Excellents x 5) + (77 Goods x 4) + (5 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 347 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rose Lodge is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Apr 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (3)

Meet the Team (2)

Andrea

Andrea Luxton-Keough

Job Title: Care Director/Nominated Individual

Joined: 2019

Andrea lives in Exmouth, she has over 20 years of experience supporting people who are living with dementia.


Andrea has a BSc Hons Degree in Dementia Studies and an RMA L4. In 2019, Andrea completed an eight-day course in Birmingham with Meaningful Care Matters in the planning, design and facilitation of Dementia Care Learning and The Butterfly Project.


Andrea believes that each person has the right to live well, and this happens by putting their emotional needs at the centre of what Rose lodge does.


The people who live in our communities are our family; together we celebrate life, embracing the potential of the here and now, the beauty of the moment and sharing the daily ebb and flow of life.


Rose Lodge is passionate about what we do because we know it works.

Tracey

Tracey Long

Job Title: Registered Manager

Joined: 2015

Tracey has worked at Rose Lodge since 2015. She began her journey as care for the Cottage community and has worked her way up to taking over as Registered Manager in 2021. Tracey has a Level 5 in Leadership in Health and Social Care Management and completed an eight-day course in Birmingham with Meaningful Care Matters in the planning, design and facilitation of Dementia Care Learning.


Tracey shares the same passion and beliefs as Andrea. She believes that everyone has the need to feel loved, valued, and heard and to have a reason to get up in the morning.


In each community, Tracey leads the team in living and working together. There are no barriers, no uniforms, drug trollies, routines or anything that creates a divide between us and our family members.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rose Lodge to verify any information. View our terms and conditions. Rose Lodge has an Enhanced Service - more info.