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Care Provided by Oak House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 26 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Oak House for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Oak House (Exeter) Ltd
- Private Owned
Person in charge
- Kathleen Hodgkins(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2000
Room Information
- Single Rooms (22)
- Couples/Companion Rooms (2)
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Oak House Reviews (4)
7.9
Oak House has a Review Score of 7.9 (7.919) out of 10, based on 1 reviews in the last 2 years.
Over all time Oak House has 4 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Oak House
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Review from Joy W (Daughter of Resident) published on 14 August 2025 Submitted via Website•
Overall Experience
Oak House is a fabulous Care home for My Mum. She has resided there for 2 years and is approaching 100 next month. If I or the Family have any concerns, The Manager is very approachable and deals with any problems immediately.
The Chef caters for Mum's needs as She now requires liquid food, and The Carers encourage and give her time to eat it, especially Sally.
The Chef caters for Mum's needs as She now requires liquid food, and The Carers encourage and give her time to eat it, especially Sally.
Oak House is "Home from Home" and We are so happy that Mum resides there.
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Review from Lynn H (Daughter-in-law of Resident) published on 7 March 2021 Submitted via Website•
Overall Experience
I am so pleased to be able to record my gratitude to the manager and her wonderful caring team. My mother-in-law spent the last year of her life at Highlands. It was a very brave decision to leave her home, but it turned out to be the best she could have made as she was lucky enough to get a place at Highlands. From day one, she was treated with unending patience, kindness and understanding. One of her greatest fears was being on her own, particularly at night, and the staff have ensured that she was supported through these very distressing times. It has been a tremendous relief for all of her family and friends to see her so content and hear from her that she was "in the best place". Before the current pandemic, she enjoyed the various daily activities and outings and loved playing cards with her group'. The manager and her team treated her with dignity and respect, always maintaining her high standards of personal care and appearance. It was her home, where she received love and care rather than a care home.
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Review from Jane C (Daughter of Resident) published on 25 February 2021 Submitted via Website•
Overall Experience
This review relates to Park House (was Highlands) now owned by an established care provider whose other homes are rated as 'Good' by the C.Q.C. Having worked in dementia care, the term 'a home is only as good as the manager' comes to mind. This one is outstanding, remaining professional but always approachable and compassionate during a very difficult year. The staff are a credit to her, their specialist training is underpinned by a philosophy of kindness, patience and respect for each resident as an individual. Dad's always telling us he's well looked after. Sadly, people can't always cope/be safe at home even with mild/mod dementia. There are varied activities with a dedicated co-ordinator (daily when not in a pandemic) and a lovely garden. His room is homely, with own TV and I can't wait to spend more time there, once restrictions ease. Dad's hoping for some new pals to chat to, have a game of cards or do a jigsaw with. The staff really do care and it really does feel like a home.
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Review from Tracey B (Daughter of Resident) published on 1 November 2018 Submitted via Website•
Overall Experience
Amazing care home. They really do care. The wonderful manager and her amazing team. I believe my mum went from the worst care home in Exeter to the best (Highlands). Professional, compassionate, and so caring, like they would want their own parents to be cared for. Can’t say enough about this wonderful CARE home. Book me a room!
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 October 2025Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for Oak House.
Upcoming Events
There are no upcoming events for Oak House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Oak House.
Meet the Team (0)
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Frequently Asked Questions about Oak House
What types of Care is Oak House registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Oak House have?
There are 22 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Oak House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Oak House to the centre of Exeter?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oak House to verify any information. View our terms and conditions. Oak House has a Basic Service -more info.