Mallands

The receptionist gave more than expected to help our friend through her days, which were often complicated due to her anxiety issues.

My wife was severely disabled and spent two weeks in this beautiful home. The attention she received was second to none, and the carers were very kind, caring and respectful. My wife was unable to leave her room but from what I could see Mallands is a very well organized home staffed by efficient and caring staff.

Mum has been here for a few weeks since leaving hospital and the care has been excellent. The home is beautifully maintained, with lots of personal touches that make it homely. The staff are friendly, helpful, cheerful and go out of their way to build relationships. The care manager is always available and has been wonderful at guiding us through this process. Most of all our mum feels happy, safe + secure here.

My dad's sight was failing, and he could no longer care for Mum, so they came to Mallands together. Mum and Dad's rooms are opposite, they enjoy lots of activities, morning and afternoon exercises, visiting animals, visiting musical entertainers, and quizzes. They have a TV in Dad's room, and there is a paved garden to walk around. The carers at Mallands are always cheerful and helpful! If I telephone, the carers will take the phone on speaker to their room. Mum and Dad enjoy home cooked meals, morning coffee, afternoon tea and cake, and supper. There are plenty of snacks. Mallands is clean, bright and cheerful and smells clean and fresh.

Brilliant. Caring.

I cannot praise the team at Mallands Care highly enough. After being a resident for six months, my mum's health has improved hugely. The lovely carers have taken time to make mum feel safe but not too fussed over. Mum has recently relaxed into a cheerful routine and enjoys her meals in the dining room and also joining in with activites music and singing in the day room. Quite a transformation.

The management were very helpful and flexible within what was possible.

My uncle spent the last six and a half years at Mallands. The staff have been fantastic throughout, showing care, friendliness and joy while fulfilling their tasks in a very professional way. It is a home from home where there is an atmosphere of fun, joy and happiness but with gentleness and patience whenever needed. The care and support of family members has been wonderful. I couldn't recommend better.

I am extremely pleased with the care my mum is receiving at Mallands Care Home. She always looks well cared for and is very contented. Residents are looked after like family. Staff are always ready to talk with residents and relatives, always with a friendly smile. Communication between staff and relatives is very good, I couldn't wish for my mum to be living in a more comfortable, caring and safe environment.

I feel so lucky to have found Mallands Care. The manager and staff are wonderful and the whole property is bright, clean and cheerful. This means that I can relaxed knowing my mother is receiving tip- top care and attention.

My wife has been a resident of Mallands for 4 1/2 years with advanced Alzheimer's disease. In all that time she has received excellent care from an also excellent staff. She can't talk or walk but is obviously very settled in the home and relaxed too. I am kept well informed any of issues and my children are well pleased with the treatment of their beloved mother. I am very happy to recommend Mallands to their relatives in the similar position as it was to me when I made enquiries in locality.

All is excellent

I'm Simon, and my mum has been here for respite for the last week. I was very worried on leaving her because it's like taking your children to school for the first time, but how wrong I was. The staff were fantastic, friendly, and comforting. The home manager was an absolute star and very accommodating. Excellent. Mum will be coming back again for sure.

My sister has been at Mallards for 2 years and during that time she as been well looked after and cared for by all the staff. The took a lot of weight of our shoulders knowing my sister was in the best place. We liked the open door policy. The atmosphere was very welcoming and friendly. specially thank to Roz and all her staff.

My mother-in-law became a resident at Mallands a few years ago and her, and our experience has been excellent. All the staff are so connected with the residents, they know who wants to do what. I can't fault the staff on any area of care. My mother-in-law was in safe hands & loved from the day she arrived until the day she died.

I feel happy leaving my parents in this care home knowing they are safe and well looked after. The food looks and smells good, the home is very clean and all the staff and carers are kind and cheerful.

I am able to visit twice yearly only, because I live out of the country. Every time I visit I am impressed by the continued professionalism, human warmth and kindness. I am impressed by the continuity of staffing over the past three years and the fact that staff know my mum so well, and deliver this care with affection and respect. The receptionist is exceptionally kind and helpful when I phone from Canada - and do their best to put Mum 'on the line'.

Both my parents moved into Mallands recently - we have found the home to be very easy to deal with + they provide a very caring environment. I am pleased that I do not have to now worry about my parents falling over + not being able to get up or be injured + not ask to get help.

Sadly she's confined to her room as her condition requires her to be bed bound. Consistent staff is a huge benefit as they are familiar to her and thats very important.

Mallands is a clean, comfortable, caring and very pleasant place to live. The staff have all been lovely people and mum has felt safe + cared for since she came to live. The food is excellent quality and tea + coffee are always available. My only comment is that ideally there would be more regular, targeted, stimulating activities for the residents, so there are never days when nothing much happens. But the activities that do happen are fun, or interesting, or relaxing. I think the staff really do their best.