Mallands

My auntie was well cared for in every way with kindness and understanding.
Downside seemed to be with the laundry, which ended up with items not belonging to her being put in her room.
Overall very satisfied with her care.

Mallands was a reliably excellent home-from-home for my father, who suffered from dementia and was physically disabled too. They really understand dementia and have wonderfully imaginative and engaging activities, the staff are so kind and so caring, the facilities and support are good. Both the owners and the manager genuinely care about their clients and seem to enjoy their company, they really go the extra mile to make their lives as happy as possible. While they are very professional and well-trained, they manage to retain a warm, homely approach and never became "institutional". As a relative, I found they were very open and encouraged feedback, they reacted quickly and positively to any issues raised. I wouldn't hesitate to wholeheartedly recommend Mallands.

My Aunt went into Mallands on the 11/11/15. From the very start, all the staff were so kind and caring and continued to be throughout her stay which was 18 months. She had a very comfortable room which was kept clean and tidy. Her laundry was kept up to date. Sometimes she did get other peoples clothes put in her room, which at times was annoying. There was plenty of things going on in the lounge to keep her occupied. The meals were excellent with plenty of variety. They were always presented nicely in a very pleasant dining room. When she was ill, she was looked after very well. At the end of her life, the care was amazing. I would have liked the security to have been better, as I felt the front door should be locked as it was possible for my aunt to escape one night. Luckily she was safe and well. All in all, I think Mallands and all the staff are fantastic.

I am alone in the world, both my sisters have died, my eldest in 2004. I lived at home on my own until January 2015 when I decided to get help in a care home.

I was recommended Mallands by a friend whose father-in-law resided here. I am full of arthritis but want to keep as much independence as I can. This is encouraged here, but help is always at hand when needed.

The management are very approachable. I have been here 2 years and 5 months and am very contented. There are a number of activities should you wish to take part, but no one is forced to. The home in my view, is run to make you feel part of a family which I most certainly do.

I and my family have been extremely pleased with the care which my wife has received at all times. All the staff are very friendly, welcoming, kind caring and professional. Nothing has been too much trouble, The staff have efficiently organised for my wife to be taken to hospital appointments, In the last 6 months of her residency my wife's general health, well-being and her food and mental capacity this care home has to other,

All the staff took great care of my mother through her several months of stroke recovery. I could always speak to her on the phone when I needed to which was a great comfort as I live abroad. I would thoroughly recommend the home and all the care team to anyone.

My mum loves Mallands, she is loved by the manager and her team. She is well cared for and keeps up to date on her well being and any changes. The staff do a great job doing activities to keep her mind occupied. Overall an excellent home.

Mum was very happy there. The care manager and the carers looked after mum very well. When mum was recently on end of life care, the care she received was wonderful. We couldn't have asked for more! So grateful to them all, especially the manager who sat with mum all night, watching over her!

Mother-in-law had been at the home for the last 3 years and enjoyed her stay. The management and staff have been great during those years. She was taken ill and had to go into hospital but at 96 years old, there was little they could do as all of her organs were failing. She wanted to go back to Mallands to die. The management and staff were really wonderful over the last five days of her life. The manager stayed with her all through the night on two evenings. Very caring staff.

Mallands has first class care, food and management.

On arrival mum was settled into 'Mallands life' very quickly, with all the staff knowing her name and tending to her needs immediately. They reacted speedily to her medical requirements and made sure she was comfortable and happy. The staff are amazing, always friendly and attentive, right down to how she likes her cup of tea.
Mum has the choice of either joining in with the organised fun and activities in the lounge or staying quietly in her room. No one puts any pressure on her. The home is run by an excellent very well organised manager and her happy caring efficient team of staff.

I am the neighbour of a lady resident here at Mallands on respite for 2 weeks. The home in general is very good. I have been surprised how well my friend has settled in and given support from a very friendly, knowledgeable management team. One of the seniors is very friendly and helpful, when we ask any questions they are answered.

My mother has been a resident here for a year. The staff and manager are all very kind, respectful to their residents and very patient. There is a great variety of entertainment and mum loves to sit outside when the weather allows. I am very pleased that mum has lunch and supper in the dining room. Mum bedroom is always spotless and she enjoys regular showers.

Early days yet as mum went into Mallands on 5th January 2016. However, first impressions are;
Caring and friendly staff. Positive relationships between staff and residents and staff to staff. Good level of staffing. Good range of activities for residents to partake in. Good (home cooked) food and snacks. Positive ethos/environment. Clean home and residents dressed well.

When my mother moved to the home I felt very reassured by the manager for her care and support and has more than lived up to expectations. I can contact the manager anytime and have confidence in the manager. The maintenance man is very good also, lovely personality, nothing too much trouble. Always some form of activity taking place for the residents. The activities coordinator shows enthusiasm for the job. The staff appear to be very caring, the manager approachable and very dedicated to her job.

My mother moved to The Mallands in September 2015. We were impressed by the homely atmosphere, and always feel welcome when we visit. The staff are very friendly, caring and capable and did their best to help mum settle quickly into her new surroundings. Management are always willing to discuss and, if necessary, rectify any concerns the family may have. The rooms are very pleasant, the meals are always excellent and activities are varied and plentiful. We would definitely have no hesitation in recommending The Mallands.

The service we receive is and always has been first class!

Everything seems to run smoothly. Mum looks on the management team as friends. They are always available to us as family if needs be and are always pleasant and helpful.

I have got to know owners (a little) management (well) and most of the staff. They have a good relationship with one another which is good. Staff seem caring and committed to their job. My mum enjoyed the relaxed atmosphere of this home. They regularly bring in outside entertainment as well as the 'in house' activities.

My husband has been a resident at Mallands for eighteen months. I visit several times a week and I am invariably welcomed, a hot drink is available and I will be told of any little 'happenings' since my last visit. I always receive a phone call if there is any greater concern like an infection. The staff are very friendly and supportive and very solicitous in my husband's care. He identifies well with them. I have noticed the same level of care and attention with others and have no doubt that this, together with excellent food, cleaning and maintenance are the result of caring ownership, a great handyman and a dedicated, devoted, knowledgeable manager.

Overall we are very pleased with dad's care. Any concerns we have had, we have discussed with management and the concern has been satisfactorily dealt with.

More than satisfactory in all aspects of my stay. I thoroughly enjoyed the meals, the company of the staff and the friends I have made. I will recommend Mallands to anyone.

Manager is jack of all trades and master of all. I feel very safe and secure in this happy and well run establishment. Wonderful helpful staff that are obviously very well trained.

Mum came in on respite care and has received excellent care and attention. Obviously the first day is settling in but mum has improved enormously in such a short time which wasn't apparent in a hospital ward. Mum needed rest and peace to recover from her injury which is what she has found at Mallands- Thank you.

Very caring and supportive home. Personalised care by a great team. Nothing is too much trouble.

The Mallands Care was extremely wonderful, I could find no faults and all the staff were most kind and caring to all the residents.