Mallands, Newton Abbot, Devon
Mallands, Newton Abbot, Devon
Mallands, Newton Abbot, Devon

Mallands is dedicated to quality care that focuses on each individuals needs and wishes.

Situated in the pretty South Devon village of Abbotskerswell, 3 miles from the market town of Newton Abbot and 4 miles from the coastal resort of Torquay. The home is maintained to a high standard with attractive mature gardens, providing a peaceful and tranquil environment.

The mission is to provide a safe and caring environment for residents, who can maintain their independence and a lifestyle that is as close to that as they might expect at home, with the peace of mind that there is always someone there for them to provide assistance when required. Residents can be assured that they will be treated with respect and dignity, meeting their physical, emotional and spiritual needs.

Owner: Mallands Care Ltd

Person in charge: Roz Wills (Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 36

Shared Rooms: 1

Rooms with ensuite WC: 36

Weekly Charges Guide: Personal Care Single from £595 , Personal Care Shared (per person) from £550 (These prices are only a guideline, please contact Mallands to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Mallands: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Mallands has a Review Score of 9.6 (9.619)

The Review Score of 9.6 (maximum of 10) for Mallands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Mallands in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.619 for Mallands is calculated as follows: ( (200 Excellents x 5) + (105 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 312 Ratings = 4.619

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Mallands is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 10 Reviews ÷ 7.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Mallands?

  • Extremely LIKELY
    24
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Mallands

  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    4
  • Resident / Service User
    3
  • Husband of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

My auntie was well cared for in every way with kindness and understanding.
Downside seemed to be with the laundry, which ended up with items not belonging to her being put in her room.
Overall very satisfied with her care.

How likely would you be to recommend Mallands? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Mallands was a reliably excellent home-from-home for my father, who suffered from dementia and was physically disabled too. They really understand dementia and have wonderfully imaginative and engaging activities, the staff are so kind and so caring, the facilities and support are good. Both the owners and the manager genuinely care about their clients and seem to enjoy their company, they really go the extra mile to make their lives as happy as possible. While they are very professional and well-trained, they manage to retain a warm, homely approach and never became "institutional". As a relative, I found they were very open and encouraged feedback, they reacted quickly and positively to any issues raised. I wouldn't hesitate to wholeheartedly recommend Mallands.

How likely would you be to recommend Mallands? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My Aunt went into Mallands on the 11/11/15. From the very start, all the staff were so kind and caring and continued to be throughout her stay which was 18 months. She had a very comfortable room which was kept clean and tidy. Her laundry was kept up to date. Sometimes she did get other peoples clothes put in her room, which at times was annoying. There was plenty of things going on in the lounge to keep her occupied. The meals were excellent with plenty of variety. They were always presented nicely in a very pleasant dining room. When she was ill, she was looked after very well. At the end of her life, the care was amazing. I would have liked the security to have been better, as I felt the front door should be locked as it was possible for my aunt to escape one night. Luckily she was safe and well. All in all, I think Mallands and all the staff are fantastic.

How likely would you be to recommend Mallands? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Andrew Berry, Director at Mallands responded to this review on 31 Jul 2017:

Thanks very much for your review, it's nice to have the positive feedback and it will be passed onto all the staff. Just to comment on the security, it's essential we don't deprive residents of their liberty and therefore don't lock residents in. Instead, we assess and manage the risk around each individual's wishes to walk around the gardens or indeed leave the home.

I am alone in the world, both my sisters have died, my eldest in 2004. I lived at home on my own until January 2015 when I decided to get help in a care home.

I was recommended Mallands by a friend whose father-in-law resided here. I am full of arthritis but want to keep as much independence as I can. This is encouraged here, but help is always at hand when needed.

The management are very approachable. I have been here 2 years and 5 months and am very contented. There are a number of activities should you wish to take part, but no one is forced to. The home in my view, is run to make you feel part of a family which I most certainly do.

How likely would you be to recommend Mallands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I and my family have been extremely pleased with the care which my wife has received at all times. All the staff are very friendly, welcoming, kind caring and professional. Nothing has been too much trouble, The staff have efficiently organised for my wife to be taken to hospital appointments, In the last 6 months of her residency my wife's general health, well-being and her food and mental capacity this care home has to other,

How likely would you be to recommend Mallands? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

All the staff took great care of my mother through her several months of stroke recovery. I could always speak to her on the phone when I needed to which was a great comfort as I live abroad. I would thoroughly recommend the home and all the care team to anyone.

How likely would you be to recommend Mallands? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum loves Mallands, she is loved by the manager and her team. She is well cared for and keeps up to date on her well being and any changes. The staff do a great job doing activities to keep her mind occupied. Overall an excellent home.

How likely would you be to recommend Mallands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum was very happy there. The care manager and the carers looked after mum very well. When mum was recently on end of life care, the care she received was wonderful. We couldn't have asked for more! So grateful to them all, especially the manager who sat with mum all night, watching over her!

How likely would you be to recommend Mallands? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mother-in-law had been at the home for the last 3 years and enjoyed her stay. The management and staff have been great during those years. She was taken ill and had to go into hospital but at 96 years old, there was little they could do as all of her organs were failing. She wanted to go back to Mallands to die. The management and staff were really wonderful over the last five days of her life. The manager stayed with her all through the night on two evenings. Very caring staff.

How likely would you be to recommend Mallands? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mallands has first class care, food and management.

How likely would you be to recommend Mallands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On arrival mum was settled into 'Mallands life' very quickly, with all the staff knowing her name and tending to her needs immediately. They reacted speedily to her medical requirements and made sure she was comfortable and happy. The staff are amazing, always friendly and attentive, right down to how she likes her cup of tea.
Mum has the choice of either joining in with the organised fun and activities in the lounge or staying quietly in her room. No one puts any pressure on her. The home is run by an excellent very well organised manager and her happy caring efficient team of staff.

How likely would you be to recommend Mallands? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I am the neighbour of a lady resident here at Mallands on respite for 2 weeks. The home in general is very good. I have been surprised how well my friend has settled in and given support from a very friendly, knowledgeable management team. One of the seniors is very friendly and helpful, when we ask any questions they are answered.

How likely would you be to recommend Mallands? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mother has been a resident here for a year. The staff and manager are all very kind, respectful to their residents and very patient. There is a great variety of entertainment and mum loves to sit outside when the weather allows. I am very pleased that mum has lunch and supper in the dining room. Mum bedroom is always spotless and she enjoys regular showers.

How likely would you be to recommend Mallands? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Early days yet as mum went into Mallands on 5th January 2016. However, first impressions are;
Caring and friendly staff. Positive relationships between staff and residents and staff to staff. Good level of staffing. Good range of activities for residents to partake in. Good (home cooked) food and snacks. Positive ethos/environment. Clean home and residents dressed well.

How likely would you be to recommend Mallands? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

When my mother moved to the home I felt very reassured by the manager for her care and support and has more than lived up to expectations. I can contact the manager anytime and have confidence in the manager. The maintenance man is very good also, lovely personality, nothing too much trouble. Always some form of activity taking place for the residents. The activities coordinator shows enthusiasm for the job. The staff appear to be very caring, the manager approachable and very dedicated to her job.

How likely would you be to recommend Mallands? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My mother moved to The Mallands in September 2015. We were impressed by the homely atmosphere, and always feel welcome when we visit. The staff are very friendly, caring and capable and did their best to help mum settle quickly into her new surroundings. Management are always willing to discuss and, if necessary, rectify any concerns the family may have. The rooms are very pleasant, the meals are always excellent and activities are varied and plentiful. We would definitely have no hesitation in recommending The Mallands.

How likely would you be to recommend Mallands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The service we receive is and always has been first class!

How likely would you be to recommend Mallands? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Everything seems to run smoothly. Mum looks on the management team as friends. They are always available to us as family if needs be and are always pleasant and helpful.

How likely would you be to recommend Mallands? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have got to know owners (a little) management (well) and most of the staff. They have a good relationship with one another which is good. Staff seem caring and committed to their job. My mum enjoyed the relaxed atmosphere of this home. They regularly bring in outside entertainment as well as the 'in house' activities.

How likely would you be to recommend Mallands? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband has been a resident at Mallands for eighteen months. I visit several times a week and I am invariably welcomed, a hot drink is available and I will be told of any little 'happenings' since my last visit. I always receive a phone call if there is any greater concern like an infection. The staff are very friendly and supportive and very solicitous in my husband's care. He identifies well with them. I have noticed the same level of care and attention with others and have no doubt that this, together with excellent food, cleaning and maintenance are the result of caring ownership, a great handyman and a dedicated, devoted, knowledgeable manager.

How likely would you be to recommend Mallands? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Overall we are very pleased with dad's care. Any concerns we have had, we have discussed with management and the concern has been satisfactorily dealt with.

How likely would you be to recommend Mallands? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

More than satisfactory in all aspects of my stay. I thoroughly enjoyed the meals, the company of the staff and the friends I have made. I will recommend Mallands to anyone.

How likely would you be to recommend Mallands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Manager is jack of all trades and master of all. I feel very safe and secure in this happy and well run establishment. Wonderful helpful staff that are obviously very well trained.

How likely would you be to recommend Mallands? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Mum came in on respite care and has received excellent care and attention. Obviously the first day is settling in but mum has improved enormously in such a short time which wasn't apparent in a hospital ward. Mum needed rest and peace to recover from her injury which is what she has found at Mallands- Thank you.

How likely would you be to recommend Mallands? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very caring and supportive home. Personalised care by a great team. Nothing is too much trouble.

How likely would you be to recommend Mallands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Mallands Care was extremely wonderful, I could find no faults and all the staff were most kind and caring to all the residents.

How likely would you be to recommend Mallands? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Care Home Idol 2016

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