Mallands

Odle Hill, Abbotskerswell, Newton Abbot TQ12 5NL
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9.8 74 Reviews
  • Mallands, Newton Abbot
Mallands is a family run residential care home committed to providing high quality care with a personal touch. Of course, the fundamentals of being Safe, Caring, Effective and Responsive are the foundations of high-quality care but their aim and purpose is to support people to live their lives as fully as possible.

Staff endeavour to provide meaningful occupation for people to remain an active participant in the local community and continue to enjoy life as fully as possible. Mallands is a community within a community.

They help to support people live their lives as fully as possible and believe it's the strong relationships they build with residents and their families, as well as understanding people’s backgrounds and interests that allow true support and companionship.

Situated in the pretty South Devon village of Abbotskerswell, 3 miles from the market town of Newton Abbot and 4 miles from the coastal resort of Torquay. The home is maintained to a high standard with attractive mature gardens, providing a peaceful and tranquil environment.
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Care Provided by Mallands

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1600
  • Self-Funded Residential Dementia Care: £1400 – £1750
  • RESPITE Self-Funded Residential Care: £1400 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1750

All fees are subject to room type and a completed pre assessment.

These prices are only a guideline, please contact Mallands to find out the exact price for your requirements.

Contact Mallands to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Mallands to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Mallands Care Ltd
  • Privately Owned

Person in Charge

  • Roz Wills (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (1)

Visiting

  • Visitors are welcome anytime but do ask to avoid meal times.

Mallands Reviews (74)

9.8

Mallands has a Review Score of 9.8 (9.824) out of 10, based on 21 reviews in the last 2 years.
Over all time Mallands has 74 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Mallands
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Total of 74, showing 21-40
Review from T R (Daughter of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers and all staff have been amazing since Mum arrived in December 2022 and it has not wavered all this time. The care given was second to none. They couldn't do enough, definitely recommend this brilliant home.
Reply from Yvonne Berry, Director at MallandsThank you very much, I will pass on your compliments to the staff team. It was a pleasure to look after your mum. Best Wishes
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Review from Diana P (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother could not have been better cared for. The staff were consistently kind, empathetic, patient and generous with their time, both to my mother and myself.
Reply from Yvonne Berry, Director at MallandsIt was a pleasure to care for your Mother. Thank You for your kind words.
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Review from Pat C (Son of Resident) published on 26 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother became a resident at The Mallands in June of 2023 amid a period of turmoil in her life; her dementia had caused her to feel her home was not hers, she was scared, not eating or able to care for herself and was leaving her home, seeking help. The team at Mallands helped her settle, got the
measure of her spirit and dementia pretty quickly and risk-managed her leaving the home well, without impeding her or causing her or me stress. She grew into a contented dementia patient there, valued by the team and residents and with their coaxing, very much involved in daily life and socialising.
The care manager was always very aware of and responsive to my communication about her growing needs. When out-of-hours help was needed, this was given swiftly, accurately and without question.
In my mother's last days, the care manager and team were listening, sympathetic advocates, showing how they valued her as a special human being in her own right. This was all so helpful.
Reply from Yvonne Berry, Director at MallandsThank you for your kind words. We thoroughly enjoyed caring for your Mother.
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Review from Yvonne K (Friend of Resident) published on 22 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit the resident once a week. The staff have always been very helpful towards me and the person I visit. They treat everyone with kindness and patience. The only thing I think could be improved is for care staff with English as their second language to speak more slowly and make sure they are understood
when explaining things e.g. the direction the resident needs to move in.
Reply from Yvonne Berry, Director at MallandsThank you very much for your comments. We will certainly take on board your suggestion. Kind regards.
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Review from Carole M (Daughter of Resident) published on 18 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mallands care home takes very special care of your loved ones. The staff are just wonderful, attentive to each individual's needs and the atmosphere is always friendly, encouraging and positive. Our mother suffered a severe stroke and overnight had to come to terms with being totally independent to
requiring 24/7, 2-person, personal care. The staff are amazing at keeping her dignity and always have her best interests by keeping her motivated and encouraging her out of bed. They arranged a hydrotherapy session at a local pool where 2 carers took her swimming. This triggered her realisation she still had a life to be enjoyed. The team and manager provide excellent care to all.
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Review from J V (Son of Resident) published on 3 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum only has experience with two care homes, and not naming the other, Mallands is vastly superior. They also looked after my late father for several months. I was able to recommend Mallands to someone who tells me that her father, now a resident, is very happy there. They were also very efficient
during the difficult covid lockdowns.
So to summarise, realistically, Mallands is as good as it gets.
Reply from Yvonne Berry, Director at MallandsThank you so much for your lovely comments. It is a pleasure to look after your Mum.
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Review from Terry M (Nephew of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was resident at Mallands from 2016 until April 2022. She settled in well and the staff were always caring and considerate. I was the main contact for her administrative affairs and I live some 200 miles away. The staff kept me regularly updated and were always available to discuss any areas
of concern, particularly her failing health.
My aunt realised that she needed continuing care and was always positive about her situation. The care home was always bright, spotless and tidy. The challenges of COVID were dealt with very well and I was updated (at least) weekly on how the challenges were being dealt with.
Daily management of the home is most ably led by the care manager who (within reason) was always available to discuss all aspects of my aunt's care.
The family and I could not have wished for a better location for my aunt in her final years.
Reply from Yvonne Berry, Director at MallandsWe will certainly miss your Aunt. She has been a great character here at Mallands. It has been a pleasure to look after her.
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Review from Kathryn P (Daughter of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was at the care home for 5 and a half years and in all this time I have nothing but praise for the staff. Right from the start, everyone looked after Mum as if she was a member of the family. Nothing was too much trouble. The loving care, kindness and support she received was exceptional. All
the staff were very professional. The management team always kept us fully up to date with information. During lockdown the team did a brilliant job of keeping residents safe from COVID, taking precautions before they became mandatory. When Mum's health deteriorated they were quick to seek advice, get the doctor or call for an ambulance. They provided fantastic nursing care at the end so Mum was able to pass away peacefully in familiar and comforting surroundings with open access for family visiting.
Reply from Yvonne Berry, Director at MallandsThank you very much for your kind words. Your Mum will be missed by us all. We will also miss your Dad visiting. Take Care.
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Review from K B (Daughter of Resident) published on 21 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided by the manager and all the staff to my mum in her last days was exemplary. They were superbly caring and looked after her relatives too.
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Review from Louise H (Daughter of Resident) published on 15 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was deteriorating when she was admitted to Mallands, and all the staff were excellent; they all got to know her and encouraged her to join in the various activities they offer. We were not able to visit due to Covid, however, the staff organised video calls for us when we wanted them.
Unfortunately,
Mum became very poorly quite quickly, and all I can say is she was looked after with kindness and compassion. We were then allowed to see her and be with her during her final days. One lady was with me when Mum passed away, and she was amazing and stayed with Mum and me. Thank you.
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Review from S H (Daughter of Resident) published on 6 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father went into Mallands during July, unfortunately, my dad died in the August. The care that my dad received was outstanding. During his last weeks, we were kept informed of everything that was happening.
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Review from L B (Daughter of Resident) published on 29 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother lived at Mallands care home for four years before she passed away recently. In all that time, she was treated with dignity, respect and was well-cared for. Lockdown caused a lot of problems for everyone, but I have to say that when Mum had a fall and suddenly deteriorated, the care home manager,
her deputy and her staff were exceptional in her care. Not only did they look after Mum, but they also kept the family informed and involved in all aspects of her wellbeing. We will be eternally grateful to the care home manager and her team. Thank you.
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Review from A F (Friend of Resident) published on 26 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mallards is an exceptionally well-run, caring residence. My friend always comments on how lovely the staff are and how well he is looked after. Whenever I visit, there is always a warm welcoming feel. It feels (and smells) like a normal home rather than a care home. The residents and rooms always appear
clean and well cared for. It is a pleasure to visit.
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Review from A G (Wife of Resident) published on 23 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This has mainly been excellent. Lots of activities and outings were very popular. The carers all had a wonderful attitude, although I noticed there seemed to be less on duty at weekends and at evening times, before their change over at 8 pm.
The separate coffee room was nice to have a chat with the
resident, rather than in the large sitting room. The bedroom was a bit dark!
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Review from J K (Son of Resident) published on 9 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the 12-months Dad was a resident in Mallands, he received the best care possible and was allowed to pass with dignity.
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Review from Linda R (Daughter of Resident) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mallands Care looked after my dad very well, the majority of the staff were excellent, really caring and very supportive, kind to my dad and all of us. It was always a nice, happy atmosphere when you walked in. The home was very, very clean always. The manager was amazing, she could not have done any
more for my dad, from the beginning to the end of my dad's life she was always there. I would definitely recommend this home to everyone.
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Review from Penny B (Daughter of Resident) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother lived at Mallands for 5 years. She was cared for by staff and management extremely well. Every effort was made to make her feel comfortable and to enjoy the many activities organised by Mallands. The meals were excellent and the home always clean. Nothing was too much trouble for the staff,
they took the time to ensure my mother's needs were met. Management were always available for the residents and visiting family members. Having worked in many care homes, I was impressed by the high standards of care and the genuine friendliness of staff who supported the family when my mother was ill and when she dies.
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Review from Ruth T (Daughter of Resident) published on 13 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum first attended Mallands as a daycare service user and enjoyed the company and activities so much that she decided to become a resident. The carers there made her feel protected and valued. The little problems that had been mountains at home became nothing under the kind and respectful regime at
Mallands. Mum was only at Mallands for a few weeks before she died, but those few weeks were happy and l will always be grateful for their care of my very special Mum.
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Review from Norman E (Son of Resident) published on 18 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise enough the manager and her care team at Mallands. My mother lived there for about a year up until her death in April 2019. From the moment she arrived at Mallands, she was made to feel at home and valued. Every member of staff greeted residents and visitors with a smile and nothing was
ever too much trouble. The home was always clean and tidy and there were many activities on offer from art and craft to gardening and trips to local attractions were organised on a regular basis. Residents' needs were met quickly and efficiently and there were always many willing helpers to care for them. During her last few days, everything was done to a very high standard to keep her comfortable and maintain her dignity. Thank you very much to all at Mallands, a fantastic care home.
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Review from Valerie C (Daughter of Resident) published on 26 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident for almost 17 months during which time she was very well cared for. The care team were extremely hard working under the supervision of a very efficient care manager and showed diligence, compassion and respect. The owners took a very active interest in the running of the home
and were often seen around the premises chatting to both staff and spending time with residents. A good variety of activities were well organised and residents, if well enough, were encouraged to participate. Trips out were planned too which was a good boost for everyone’s morale.
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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Mallands is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.824 for Mallands is calculated as follows: ( (209 Excellents x 5) + (38 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 250 Ratings = 4.824
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mallands is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 May 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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