Mallands

My mother and father arrived at Mallands in November 2024. Care Manager and her staff carefully and very kindly dealt with this difficult transition. Lately my father passed away he was treated with dignity until the very end. Everyone has been compassionate and supportive and helped my mother and family deal with her/our grief.

I am blown away by the kindness shown by Mallands. Not only do they take care of my mum's day-to-day needs in a professional and friendly way but they take time and think about the little things that really make a difference. I find great comfort in knowing that my mum is not only safe but surrounded by people who really do care.

On the many occasions that I've visited Mallands, I've found a clean and tidy establishment, staffed by friendly and welcoming staff. I have noted the caregiver to residents, and in all, I am very impressed.

Lastly, Mallands is well maintained/decorated and always clean!

Our GP recommended Mallands and I'm so glad she did. I would do so too.

We find our visits filled with attention to detail for all residents. The care is consistent throughout the lounge and all residents have different requirements. Our mum's needs have increased due to her condition and everything is done to cater for her change. Recently acquired funding for a specific chair will make a huge difference to Mum's mobility to outside garden access.

The carers and all staff have been amazing since Mum arrived in December 2022 and it has not wavered all this time. The care given was second to none. They couldn't do enough, definitely recommend this brilliant home.

My mother could not have been better cared for. The staff were consistently kind, empathetic, patient and generous with their time, both to my mother and myself.

In my mother's last days, the care manager and team were listening, sympathetic advocates, showing how they valued her as a special human being in her own right. This was all so helpful.

I visit the resident once a week. The staff have always been very helpful towards me and the person I visit. They treat everyone with kindness and patience. The only thing I think could be improved is for care staff with English as their second language to speak more slowly and make sure they are understood when explaining things e.g. the direction the resident needs to move in.

Mallands care home takes very special care of your loved ones. The staff are just wonderful, attentive to each individual's needs and the atmosphere is always friendly, encouraging and positive. Our mother suffered a severe stroke and overnight had to come to terms with being totally independent to requiring 24/7, 2-person, personal care. The staff are amazing at keeping her dignity and always have her best interests by keeping her motivated and encouraging her out of bed. They arranged a hydrotherapy session at a local pool where 2 carers took her swimming. This triggered her realisation she still had a life to be enjoyed. The team and manager provide excellent care to all.

So to summarise, realistically, Mallands is as good as it gets.

The family and I could not have wished for a better location for my aunt in her final years.

My mum was at the care home for 5 and a half years and in all this time I have nothing but praise for the staff. Right from the start, everyone looked after Mum as if she was a member of the family. Nothing was too much trouble. The loving care, kindness and support she received was exceptional. All the staff were very professional. The management team always kept us fully up to date with information. During lockdown the team did a brilliant job of keeping residents safe from COVID, taking precautions before they became mandatory. When Mum's health deteriorated they were quick to seek advice, get the doctor or call for an ambulance. They provided fantastic nursing care at the end so Mum was able to pass away peacefully in familiar and comforting surroundings with open access for family visiting.

The care provided by the manager and all the staff to my mum in her last days was exemplary. They were superbly caring and looked after her relatives too.

Unfortunately, Mum became very poorly quite quickly, and all I can say is she was looked after with kindness and compassion. We were then allowed to see her and be with her during her final days. One lady was with me when Mum passed away, and she was amazing and stayed with Mum and me. Thank you.

My father went into Mallands during July, unfortunately, my dad died in the August. The care that my dad received was outstanding. During his last weeks, we were kept informed of everything that was happening.

My mother lived at Mallands care home for four years before she passed away recently. In all that time, she was treated with dignity, respect and was well-cared for. Lockdown caused a lot of problems for everyone, but I have to say that when Mum had a fall and suddenly deteriorated, the care home manager, her deputy and her staff were exceptional in her care. Not only did they look after Mum, but they also kept the family informed and involved in all aspects of her wellbeing. We will be eternally grateful to the care home manager and her team. Thank you.

Mallards is an exceptionally well-run, caring residence. My friend always comments on how lovely the staff are and how well he is looked after. Whenever I visit, there is always a warm welcoming feel. It feels (and smells) like a normal home rather than a care home. The residents and rooms always appear clean and well cared for. It is a pleasure to visit.

The separate coffee room was nice to have a chat with the resident, rather than in the large sitting room. The bedroom was a bit dark!