Pinhay House Residential Care Home

Rousdon, Lyme Regis DT7 3RQ

Owner: The Pinhay Partnership

Person in charge: Adele Brady (Registered Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Mild to moderate dementia accepted. Ages 65+.

Languages Spoken by Staff (other than English): French, Polish, Romanian

Single Rooms: 19

Shared Rooms: 3

Rooms with ensuite WC: 5

Weekly Charges Guide: Personal Care Single £750 – £995 , Personal Care Shared (per person) £550 – £745 (These prices are only a guideline, please contact Pinhay House Residential Care Home to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Pinhay House Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6 Pinhay House Residential Care Home has a Review Score of 6 (5.950)

The Review Score of 6 (maximum of 10) for Pinhay House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Pinhay House Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.8 out of 5 from 2 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.125 for Pinhay House Residential Care Home is calculated as follows: ( (4 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.125

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.825 Points relating to the number of positive Reviews for Pinhay House Residential Care Home is based on 2 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 = 3.25 then divided by 2 = 1.625

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 2 Reviews ÷ 5 Target = 0.400 , then divided by 2 = 0.200

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    0
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Pinhay House Residential Care Home?

  • Extremely LIKELY
    1
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Pinhay House Residential Care Home

  • Daughter of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1

We admitted our mother to Pinhay over a year ago and we want to express our sincere thanks to every single member of staff who works there. They are caring, genuine, hard-working and truly committed to their roles but they cope very well with her and we know when we leave her after a visit, that she is in the best hands possible. Our sincere thanks to all of them.

How likely would you be to recommend Pinhay House Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Our relative is really happy in Pinhay house - he recently had a birthday party , which the home and all the residents made really special for him. The staff all treat him with respect and support him in following his interests in singing, music, cooking and wine. He gets lots of personal attention - even to the extent of getting his own wine and espresso coffee made for him. The staff treat him as an individual and accept him for what he is with all his quirks and idiosyncrasies.

How likely would you be to recommend Pinhay House Residential Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Care Home Idol 2016

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