Southlands RCH

21 Coombeshead Road, Highweek, Newton Abbot TQ12 1PY

Southlands Residential Care Home serves the village of Highweek, Newton Abbot and the surrounding South Devon area.

Experienced, caring, skilled staff offer residents a comfortable and relaxing home on a permanent, convalescent/intermediate care or holiday basis.

Staff focus on the intellectual, emotional and social well-being of individuals as well as their practical and physical needs.

Residents are involved and in control of their lives and in the life of the home. The care home recognises the importance of residents maintaining their existing social network and so operates an open-door policy 24-hours a day for family, friends and pets. Residents come and go as they please.

Residents run several committees to direct life at Southlands, from menus to day trips out and even staff recruitment.

Staff prepare fresh, home-cooked meals on-site, using local produce where possible and most special dietary needs can be catered for.   

Staff members are selected for their attitude and personality as well as skills. The care home involves residents and their family in all decisions about care.

The home has just been completely refurbished to provide 31 bedrooms with ensuite facilities including 11 with full wet rooms and some with private patios.

People wishing to find out more about the home are most welcome to drop in for a cup of tea and cake.

Owner: Decorum Care & Support Services Ltd

Person in charge: Carol Dyke (Registered Care Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 33 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment • Younger Adults

Admission Information: Ages 50+.

Single Rooms: 29

Shared Rooms: 2

Rooms with ensuite WC: 29

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Southlands RCH: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for Southlands RCH is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Southlands RCH in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.723 for Southlands RCH is calculated as follows: ( (36 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 47 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.356 Points relating to the number of positive Reviews for Southlands RCH is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 6.6 positive Reviews (33 registered maximum number of service users ÷ 5). 4 Reviews ÷ 6.6 Target = 0.606

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Southlands RCH has a Review Score of 9.1 (9.079) from 4 Reviews


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Southlands RCH?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Southlands RCH

  • Daughter of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • Son of Resident/Service User
    1

The gentleman for whom I was an attorney was a resident from May 2016 until he passed away in January. The care that he received was exemplary at every stage.

He was treated with respect, dignity, thoughtfulness and as an individual at all times, even when his condition made this sometimes testing for his carers.

His accommodation was very comfortable, of a high standard and well maintained - he had lovely views of the gardens and it had a homely and personal feel to it. All members of our family were always made most welcome by the staff.

I wouldn’t hesitate in giving Southlands the highest possible recommendation.

How likely would you be to recommend Southlands RCH? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

An outstanding home. Plenty of staff everyone working to make Southlands a safe and comfortable home. The decor is tasteful and homely. I would recommend it anyone who needs to be cared for.

How likely would you be to recommend Southlands RCH? Extremely Likely

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Average Rating:   4.4 out of 5

From the first moment we walked in the door, we knew we had found the place for our dear friend. All the staff were friendly and welcoming.
The owner has a hands-on approach and appears to know all the residents well.
He is popular with staff and residents which makes for a warm, friendly and very supportive atmosphere throughout.
Many fun activities are organised and enjoyed by residents and relatives.

How likely would you be to recommend Southlands RCH? Extremely Likely

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Average Rating:   5 out of 5

The staff are excellent, very caring, friendly and professional.
The home is well appointed and is undergoing a complete refurbishment and the parts already completed are bright and comfortable.

How likely would you be to recommend Southlands RCH? Extremely Likely

Overall Standard

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Treated with Dignity

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Average Rating:   4.5 out of 5

Submit a Review for Southlands RCH

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Bed Vacancies

1 Bed Vacancy

posted 19 Apr 2018

We have a newly refurbished bedroom with full ensuite wet room now available. It has stunning views over Newton Abbot and the surrounding countryside. Contact Carol or Andrew for details.

Awards / Recognitions

There are currently no awards/recognitions posted yet for Southlands RCH

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Southlands RCH