Search...

Southlands Residential Care Home

21 Coombeshead Road, Highweek, Newton Abbot, Devon TQ12 1PY
Southlands Residential Care Home Logo
Jobs
Southlands Residential Care Home logo
Southlands Residential Care Home, Newton Abbot
Southlands Residential Care Home, Newton Abbot
Southlands Residential Care Home, Newton Abbot

Southlands Care Home is a charming and elegant residence in Newton Abbot, offering a comfortable and engaging lifestyle with a focus on meaningful activities, great food, and personalised care.

Southlands provides day care, respite and permanent stays, with care tailored to each individual—whether residents join for a short visit, a few weeks, or make Southlands their long-term home.

As residential care specialists, Southlands offers a welcoming community of like-minded residents, with a...  

Care Provided by Southlands Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 33 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,350 - £1,450£1,350 - £1,450
Residential Dementia Care£1,350 - £1,450£1,350 - £1,450

Contact Southlands Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Carol Dyke (Registered Care Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (11)

Visiting

  • No appointment is necessary and you are welcome to visit at your convenience.

Parking

  • Free parking available on-site.

Southlands Residential Care Home Reviews (67)

Submit a Review
9.9

Southlands Residential Care Home has a Review Score of 9.9 (9.898) out of 10, based on 23 reviews in the last 2 years. Over all time Southlands Residential Care Home has 67 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Southlands Residential Care Home
Loading...
Showing 67 reviews matching selected criteria
Review from Tessa A (Daughter of Resident) published on 14 October 2024 Submitted via Website
Overall Experience

The manager moved heaven and earth to accept my father at very short notice when the hospital literally threw him out (97 and chest infection/wheelchair bound). Since that time he has not been able to walk and spends most of his time in his room but the staff are doing their very best to make him comfortable and attend to his needs. They get him ready in plenty of time when he has hospital visits and is constantly inquiring about what food to give him to increase his consumption as his appetite has declined. His room is warm clean and comfortable. Visiting is flexible and easy and a particular staff member answers all my queries promptly and efficiently. She has organised doctors, nurses medical supplies, and postal vote all very promptly. Care staff are friendly, welcoming and kind and my father and I have no reservations about his long-term residency at Southlands.

Reply from Hayley Holland, Regional Director at Southlands Residential Care Home

Thank you Tessa for your lovely kind words. I'm so glad we were able to help your father and that he and you are finding comfort in his care at Southlands.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Keith M (Wife of Resident) published on 20 September 2024 Submitted via Postal Card
Overall Experience

We arranged a viewing one day and then it was decided we would like to take the room for two weeks. It was very comfortable. The staff were always on hand if needed and were very helpful. The building was clean. I would highly recommend Southlands.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A L (Daughter-in-law of Resident) published on 2 September 2024 Submitted via Website
Overall Experience

If you are considering a new home for a loved one, let me share our experience of Southlands and our initial contact. Telephone calls and emails are responded to quickly and visits are arranged at your convenience. We were notified of a vacancy on Thursday, visited on Saturday to check things out and returned again on Sunday to see if mum-in-law liked it. We booked a two-week trial visit but by day 3 confirmed that this will be her new home. Delighted with the facilities, activities and dining options. The staff are professional, friendly and caring. Her room is light, fresh, well-decorated and maintained and the furniture is new and clean. The whole building is clean and well cared for and feels like a kind and nurturing place to live. The arrival process and setting up of the care plan was really thorough and comprehensive and I have real confidence in the level of care that will be provided. I highly recommend giving Southlands a look - we certainly haven't been disappointed.

Reply from Hayley Holland, Regional Director at Southlands Residential Care Home

Thank you so much for your lovely review. We are delighted to welcome your mother in Law into the Southlands family and look forward to building a family feel for you all,

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan M (Daughter-in-law of Resident) published on 4 April 2024 Submitted via Postal Card
Overall Experience

Mum has been residing in Southlands for one year now and we are absolutely delighted with her wonderful care. Southlands is a beautiful building set in lovely gardens and the interior is tastefully decorated. All the staff and management team are always so friendly, extremely helpful and very caring. When visiting we are always greeted with a smile. Mum's room is spacious and beautifully decorated. She is very happy and contented and feels very safe and comfortable. She really enjoys socialising with other residents and participating in all the activities provided. We can only highly recommend Southlands as the perfect residential home. Mum is really enjoying her new home and truly appreciates all her care from the lovely staff. Thank you all!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gill O (Daughter of Resident) published on 20 February 2024 Submitted via Website
Overall Experience
My mum has been a resident of Southlands for 18 months and she loves it.
The staff are kind, caring and always cheerful.
Communication is easy and the staff are all friendly and approachable.
For example, when mum had a fall recently, I received a phone call to let me know and explain what they are doing to give her extra support.
There are activities morning and afternoon each day which mum loves to take part in. There are regular exercise classes, crafts, cooking, quizzes and visits from local school children. Mum really loves the trips out, either for a drive or to visit a local place of interest.
I love the imagination of the staff, providing such a wide range of engaging activities to keep the residents entertained and stimulated.
Southlands send out a questionnaire at regular intervals. I always report how happy mum is!
If I have ever mentioned anything as an area for development, it has been addressed quickly.

I can't speak highly enough of Southlands.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John T (Son of Resident) published on 29 January 2024 Submitted via Website
Overall Experience
Mum moved to Southlands two years ago. She had been adamant that she would never go into a Home, thinking it would be like the ones she had experienced with many years ago when visiting an elderly aunt in the 1970s. She had little choice as she was very poorly, and the assisted living accommodation she had been in for a number of years (with visiting carers three times a day) simply couldn't cope and made clear when she was in the hospital that she needed full-time care.

From the very beginning, Mum was made to feel genuinely welcome, and the care she received has been superb. This was during a period of lockdown because of Covid restrictions, so I was unable to see her for at least three weeks. When I did, she was already looking better and continued to become healthier than she had been for years. Not only is the care first class but so too are the facilities and activities. Communication with the home is easy, and I get regular updates of Mum's care package suitability.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Colin M (Son of Resident) published on 14 September 2023 Submitted via Website
Overall Experience

Mum spent her last two and a half years at Southlands and couldn't have been more content. She particularly loved her room and the staff and never had any complaints. She made many friends there and her happiness gave myself and the family such peace of mind in her final years. From Mum's remarks in her final months, I have good reason to believe that the ethos of the previous wonderful owner still pervades the home.

Reply from Hayley Holland, Regional Director at Southlands Residential Care Home

Thank you for you kind words. It was very important to us to continue the homely caring feel already embedded and its wonderful to read this has continued.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Marilyn A (Daughter of Resident) published on 6 July 2023 Submitted via Postal Card
Overall Experience

Mum has been living in Southlands now for 18 months, and during that time, she has received nothing more than excellent care on every front. The nursing staff have always shown her the greatest respect on every occasion and given her extra support when she has been at a low ebb. If I could make one suggestion, please bring back "Facebook" - a lifeline for family and friends living away.

Reply from Hayley Holland, Regional Director at Southlands Residential Care Home
Thank you for the wonderful review. We all love supporting your mum.

Sorry about the Facebook page. Please make sure the home has your email address, and we will be sending out more personalised updates.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Philippa S (Daughter of Resident) published on 5 April 2023 Submitted via Postal Card
Overall Experience

Our dear mum was at Southlands from November 2019 to when she sadly passed away earlier this week. We have nothing but praise for the dedication, kindness and care shown to Mum by absolutely all the staff. The home is well cared for and beautifully maintained. They always organise many activities and genuinely care about their well-being. When Mum was in her last days, they were gentle, kind and caring.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David W (Son of Resident) published on 5 April 2023 Submitted via Postal Card
Overall Experience

My father was a resident of Southlands for three years until his death in February 2023. Throughout that time, his care was excellent. The staff were always lovely, calm and patient. As he approached the end of his life, they all stepped up a gear in their care and compassion, which allowed for a dignified death.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M C (Sister of Resident) published on 9 December 2022 Submitted via Postal Card
Overall Experience

During the time my brother was in residence at Southlands care home, the care that he received was of the highest standard. It was very comforting to know that whilst at Southlands, my brother was in a safe, warm and very caring and supportive environment.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ruth W (Daughter of Resident) published on 6 June 2022 Submitted via Website
Overall Experience

My Mother lived at Southlands RCH for nearly 5 years and I can honestly say that in my experience as a palliative care nurse visiting other care homes, Southlands shines out as a beacon of happiness, safety, kindness and exceptional care. Mum was very unwell when she moved to Southlands and the care and attention they gave her both for her physical and psychological health meant that she improved greatly and enjoyed many years as a resident. The owner is very involved and knows all the residents really well and pays special attention to keeping in touch with their families. The Manager leads an incredible team with knowledge and kindness and provides individualised care for each resident that is tailor made for them and reviewed. We couldn't have asked for anything more during Mum's time with them. She viewed them all as family and was the happiest with them that we'd seen in years which gave me great reassurance. Thank you Southlands.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Clive C (Son of Resident) published on 30 March 2022 Submitted via Website
Overall Experience
My mother was at Southlands for just over 2-years, during the very difficult pandemic period. All our family were very pleased with the care and attention she received and the efforts to make the frequent lockdowns bearable for both her and us.

The management and staff are excellent, and we would not hesitate in recommending Southlands to anyone looking for a top quality home in Newton Abbot.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jennifer H (Niece of Resident) published on 16 March 2022 Submitted via Postal Card
Overall Experience

My auntie settled very quickly and well into Southlands. The staff were kind and caring and always met her needs. She loved the food and also having a bath, which she could not manage at home. She appreciated being wheeled outside in the garden to hear the bird and feel the fresh air. She was looking forward to the summer when she would be taken out more frequently, but sadly, this wasn't to be. She could not have lived in a better place.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
No Rating
Value for Money
Review from Lesley C (Daughter of Resident) published on 27 October 2021 Submitted via Postal Card
Overall Experience

My mother was a resident at Southlands for three years. The care she received while she was there was second to none. The staff made her feel very special and gave not only their time but their friendship, which was especially essential during the long lockdown. The care she received was excellent, and her health improved when she first arrived with their attention to detail regarding medication, food and exercise. I can't recommend Southlands highly enough to anyone looking for a caring, safe and friendly environment for their family member. The staff all go way above and beyond what they are required to do.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jennifer C (Daughter of Resident) published on 20 October 2021 Submitted via Website
Overall Experience
My mother chose Southlands as her care home after we visited another five homes in Devon. She lived there for the last three years of her life, and viewed her new home as a long term hotel stay. Mum was very proud of her home and felt she was treated with dignity in a caring way at all times. Her room was lovely: a good size with an ensuite and a lovely view from her bay window. As Mum's health deteriorated, she received increasing levels of care but was never made to feel as though she were a burden in any way at all.

Southlands has a policy of engaging relatives with activities in the home, and the opinion of relatives is sought out and respected. Residents are able to contribute their thoughts to how the home operates. Sadly the Covid pandemic caused such complication for all, but Mum always felt safe and well cared for. Special arrangements were made for relatives to visit in the cabin or in the garden. There is a lovely outside deck for residents to enjoy, and the grounds are beautiful.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John R (Nephew of Resident) published on 23 August 2021 Submitted via Website
Overall Experience

My aunt lived at Southlands for the last three years of her life, latterly in the most testing of times due to Covid. For her, it was a safe haven - and one which we were exceptionally lucky to find. We couldn't have asked for more. The staff - the owner, the Manager, and everyone else there - have been wonderful and have shown exceptional levels of professional care, compassion, and kindness throughout my aunt's time there. They have reacted promptly and thoroughly to all the recent challenges. As well as looking after all the residents they have also kept family and friends fully informed through newsletters, telephone calls, etc. I have visited a number of care homes - both professionally and for personal reasons - and have yet to find one better than this.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Penny C (Daughter of Resident) published on 20 April 2021 Submitted via Postal Card
Overall Experience

The care that my mother received was exceptional from the staff at Southlands residential care home. She went into the home on Boxing Day following an illness that needed hospitalisation. She recuperated well and thoroughly enjoyed the social aspect of the other residents. Sadly Mum became ill and deteriorated very suddenly. The end of life care that my mother was given and the family was given with compassion and dignity. Nothing was too much trouble, and we as a family will always be grateful.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gary W (Son of Resident) published on 6 January 2021 Submitted via Website
Overall Experience

My late mother resided at Southlands for the last 2 years of her life. After understandable initial resistance to the move, mum quickly settled in, making many friends and soon feeling extremely comfortable in her new surroundings. The home operates a very relaxed policy, allowing residents to mix as they wish. Entertainment and trips were organised on a regular basis prior to the Covid epidemic and mum often played scrabble and other games with a number of her fellow residents which she very much enjoyed. Without exception, the staff are excellent. Exceptionally caring and compassionate, nothing was too much trouble and they were particularly lovely when Mum approached her final days. I’d like to take this opportunity to thank all the staff for making Mum’s twilight years so special and would have no hesitation whatsoever in highly recommending Southlands.

Reply from Andrew Bone, Owner at Southlands Residential Care Home

Thank you for your review. Your mother was such a special person and it was our priviledge to have known and supported her. It is always good to receive feedback and we will use this to look at Southlands practises as we go forward.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Clare P (Daughter of Resident) published on 30 December 2020 Submitted via Website
Overall Experience

My mother has had a new home for the past 12 months. She has made new friends and loves the staff (and the food). During the Coronavirus the staff have continued to be attentive to my mother, gently explaining why life is different and keeping her calm. She has everything she wants in life and is well cared for. Our visits to her during Coronavirus are through the conservatory door glass and she enjoys these visits. They are, as ever, well planned out by the staff. The staff are very dedicated. They do not simply 'do their job' but much more. They do it with passion, with a genuine interest in the lives of the residents there. They have gone the extra mile with the residents this year. As we look forward to Christmas, tomorrow, my mother will be sad not to be able to be with family, however, I know she will be caught up with the festivities there, and the day will pass with presents, good food, music and laughter. Thank you, Southlands.

Reply from Andrew Bone, Owner at Southlands Residential Care Home

Thank you so much for your very kind words, the whole team really appreciates the continued support from all of the relatives and residents. It has been so hard this year for everyone with restricted visiting, us not being able to offer the many trips out or residents going out with family members...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 May 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Southlands Residential Care Home.

Upcoming Events

There are no upcoming events for Southlands Residential Care Home.

Awards / Recognitions (1)

  • 31 Jan 2025Recipient: Rose Care Group

Accreditations

There are no accreditations posted yet for Southlands Residential Care Home.

Meet the Team (8)

Carol Dyke
Carol DykeJob Title:ManagerJoined: 2000

At the helm is State Registered Nurse, Carol Dyke, who has been a nurse for more than three decades. She’s been at Southlands for 21 years and is well-beloved by her team, our residents, and Carol oversees five senior carers, our team of carers, cooks, housekeepers and an activities coordinator. Many hold NVQ Level 2 and 3 qualifications, and all have undertaken the specialist Care Certificate.

We know how valuable good staff are so we work hard to retain our best and most dedicated people by treating them fairly, recognising and rewarding great work, helping them continue their professional education and providing them with a career path they can be proud of and stimulated by.

In addition, we employ handymen and gardeners as well as other professionals to keep the home safe and running smoothly for you.

Andrew Bone
Andrew BoneJob Title:Owner

My wife Chris and I have extensive experience in social care provision. I qualified as a social worker in 1991 and over the course of thirty years, I have variously managed a London Borough’s homes for the elderly, been an inspector of care homes, operated homes for people with learning difficulties and provided houses and support for people in crisis or with complex needs.

In 2002 I helped establish a cancer support centre which I still oversee as a trustee.

My wife Chris is a qualified Human Resources Manager and supports me and our children whilst also volunteering for a specialist charity.

I am actively involved in the management of Southlands, and know all of our residents and their families personally.

Amber Weston
Amber WestonJob Title:Administrator and Resident Liaison OfficerJoined: 2020

Following a family move and career change, Amber began working as a Care Assistant. Her breadth of experience in the care sector and administrative background means Amber has quickly become a valued member of the Southlands team.

As Administrator and Liaison Officer, Amber is responsible for the day-to-day administrative functioning of the home, supporting Andrew (Proprietor) and Carol (Home Manager) in their roles. This involves a variety of tasks such as employment checks, inquiry handling, show rounds and admissions, to reassuring residents and relatives and dealing with their day-to-day requests.

Amber has a keen interest in outdoor sports such as kayaking and cycling and loves nothing more than a swim in the sea after a long days work.

Jessica Johns
Jessica JohnsJob Title:Activities CoordinatorJoined: 2021

Jessica joined the team in march 2021, he infectious laugh and outbound personality make her a pleasure to be around.Jessica uses care plans and consider residents’ histories and hobbies to plan respectful activities that enhance lives, encourage socialisation and stimulate memories. This is an important part of our person-centered care.

Activities that are multi-sensory are proven to help by increasing concentration and communication, helping cognitive symptoms and social interactions while stimulating reminiscent therapy. Southlands achieves this in a number of ways, some of which are cooking workshops, ‘Guess the scent’ games, culture days, along with arts and crafts.

Margaret, Chrissy and Helen
Margaret, Chrissy and Helen Job Title:Seniour Care Team

Our dedicated and experienced senior team is responsible for managing the clinical care of our residents at Southlands focusing on their holistic care, which includes their mental, physical and emotional wellbeing.

This involves administering medication, working with our home GP and supporting carers to ensure residents receive person-centered care in accordance with their needs, wishes and asperations.

As with all our staff Margaret cares deeply about each and every resident and enjoy sharing the ups and downs of life sharing compassion, laughter and is a keen listerner.

James White
James WhiteJob Title:Maintenance

James is our Handyman who works very hard fixing things and making sure our home runs smoothly. This involves ensuring that any maintenance/repair works are carried out promptly and efficiently with minimum disturbance. Having started at Southlands over 10 years ago, James is always willing to turn his hand to anything, even volunteered to be our barman at a Christmas party, making cocktails for the residents, all in all, a hard working and valuable team player.

Sue, Amy, Tara and Milly
Sue, Amy, Tara and Milly Job Title:All About Care

To provide the exemplary care our residents deserve, we intentionally hire more staff than the industry average. Having more staff means we can offer a more relaxed, stress-free environment for our residents, where the staff have time to deliver person-centred care. Our care team are passionate about their jobs and the care team have completed additional specialised training in supporting those living here at Southlands.

We generally work on ratios of around 1:4 care staff per resident by day and 1:8 by night. However, these ratios do not include the home’s domestic, catering, laundry, activities and management staff.

Paul Ralph
Paul RalphJob Title:Catering Team

Paul is one of our talented Cooks at Southlands who ensures residents enjoy a varied menu focusing on the nutritional needs of our residents. Paul has over 10 years of experience working as Cook in the care sector.

Having joined the Southlands team in 2016, Paul quickly made an impression on residents, relatives and staff. The food he cooks is appetizing, nutritional and commended by all. He also regularly goes above and beyond for resident’s special occasions, baking beautiful Birthday cakes and providing the little extras that he was well known for when working in well-known Devon eating establishments.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Southlands Residential Care Home to verify any information. View our terms and conditions. Southlands Residential Care Home has an Enhanced Service -more info.