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Southlands Residential Care Home

21 Coombeshead Road, Highweek, Newton Abbot, Devon TQ12 1PY
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Southlands Residential Care Home, Newton Abbot
Southlands Residential Care Home, Newton Abbot
Southlands Residential Care Home, Newton Abbot

Southlands Care Home is a charming and elegant residence in Newton Abbot, offering a comfortable and engaging lifestyle with a focus on meaningful activities, great food, and personalised care.

Southlands provides day care, respite and permanent stays, with care tailored to each individual—whether residents join for a short visit, a few weeks, or make Southlands their long-term home.

As residential care specialists, Southlands offers a welcoming community of like-minded residents, with a...  

Care Provided by Southlands Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 33 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,350 - £1,450£1,350 - £1,450
Residential Dementia Care£1,350 - £1,450£1,350 - £1,450

Contact Southlands Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Carol Dyke (Registered Care Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (11)

Visiting

  • No appointment is necessary and you are welcome to visit at your convenience.

Parking

  • Free parking available on-site.

Southlands Residential Care Home Reviews (67)

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9.9

Southlands Residential Care Home has a Review Score of 9.9 (9.898) out of 10, based on 23 reviews in the last 2 years. Over all time Southlands Residential Care Home has 67 reviews.

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Showing 67 reviews matching selected criteria
Review from Carrie M (Daughter of Resident) published on 18 September 2020 Submitted via Website
Overall Experience

My father spent almost a year at Southlands during which time he commented on what a happy place it was. He received a high level of care and was always treated with dignity and respect. The staff were equally supportive and attentive to any concerns raised by family members and swiftly resolved any problems. Considerable effort was made to ensure that all residents were happy and engaged with a lively programme of activities to suit a variety of tastes. A senior member of staff accompanied my father to hospital and sat with him in his final hours until family members could arrive. I would have no hesitation in recommending Southlands to anyone requiring residential support.

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Review from K S (Daughter of Resident) published on 4 June 2020 Submitted via Postal Card
Overall Experience

I highly recommend Southlands. Beautiful inside and lovely garden at the back. the staff was very kind and looked after my Mum extremely well. Nothing was too much trouble. The owner was brilliant and bent over backwards to make us as a family know Mum was being looked after and nothing was too much trouble. They made my Dad feel at ease too, to know she was being so well cared for.

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Review from Valerie D (Daughter of Resident) published on 16 April 2020 Submitted via Website
Overall Experience

We knew Southlands was the right place for our 90-year-old Mum as soon as we walked through the door. It is a bright and clean home with welcoming and efficient staff. Mum was happy and well looked after for the nine months Southlands was her home. Family and friends always enjoyed visiting her and joining in the activities. She became increasingly frail but we are glad that she was treated in such a positive and caring way for the last part of her life.

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Review from C S (Daughter of Resident) published on 26 March 2020 Submitted via Postal Card
Overall Experience

After a hospital admission, my mother moved to Southlands residential home due to her care needs being more than could be met at home. My mother having been recently bereaved, the home needed to be able to deal with her physical as well as her psychological needs. The management and staff did everything to make my mother at home. She was treated with dignity and although sometimes unwise, her decisions and personal choices were respected. Sadly after a recurrence of the reason for her admission to Southlands, she decided she had had enough. During the last week of her life either myself or my sister sat with our mother, 24 hours a day. All the staff were so kind. My mother was wonderfully cared for and as family, I will never forget the kindness, friendship and support received from all the staff.

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Review from Rita F (Daughter of Resident) published on 7 March 2020 Submitted via Postal Card
Overall Experience
Although Mum was only at Southlands for 2 months before passing away she had spent time there many times before on respite.

Southlands is a warm and welcoming care home. The staff are kind, caring and willing to spend time with the residents. I couldn't have wished for a better home for Mum to end her days.

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Review from G D (Son of Resident) published on 27 February 2020 Submitted via Postal Card
Overall Experience

We shall remember a friendly home with staff who seemed to us to show genuine affection for our father. Right to the end, Dad enjoyed the music activities and having food company. His 100th birthday celebrations at the home were memorable, and the staff's efforts truly appreciated by the family.

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Review from P L (Relative of Resident) published on 11 December 2019 Submitted via Postal Card
Overall Experience

We viewed several care homes on recommendation before picking Southlands as on viewing it appeared the best smelling and the friendliest. We were not disappointed, two happy years with friendly, caring staff, good food and general high standards.

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Review from B A (Brother of Resident) published on 2 December 2019 Submitted via Postal Card
Overall Experience

An excellent care home where staff and management ensure that all residents receive all the help they need. A wide variety of activities is provided for those who wish to use them. The rooms are comfortable and kept immaculately as are the shared areas. It would be hard to find anywhere better.

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Review from L H (Daughter of Resident) published on 11 October 2019 Submitted via Postal Card
Overall Experience
Words cannot express my sincere gratitude for the compassionate care shown to my late father during his stay at Southlands.

I am extremely grateful.

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Review from Ann M (Next of Kin) published on 29 August 2019 Submitted via Postal Card
Overall Experience

Just to say my very best friend was extremely happy with you under very difficult circumstances as she had Parkinson's.

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Review from Sonia P (Daughter of Resident) published on 29 August 2019 Submitted via Website
Overall Experience

My mother moved to Southlands last July as required 24 hr care. She loved her room with her own en suite bathroom and always commented on how wonderful everyone was at Southlands. Staff gave compassion care and attention to all of mums needs. Sadly mum passed away recently but the care she received was the best. Thank you to everyone. I will recommend this home to anyone enquiring.

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Review from Peter H (Son of Resident) published on 23 July 2019 Submitted via Postal Card
Overall Experience

A lovely caring home. Great services from all involved 5 star.

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Review from P H (Nephew of Resident) published on 2 April 2019 Submitted via Postal Card
Overall Experience

The lady in question was cared for at Southlands from November 2017 until January 2019. We were very impressed with the standard of care and cleanliness of the care home. The owner goes out of his way to chat to residents and their families being on site approx 3 days per week. The care manager is professional and through and the carers do all they can to assist the residents.

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Review from Susan W (Daughter of Resident) published on 26 February 2019 Submitted via Postal Card
Overall Experience
The staff were wonderful, very helpful and caring. They couldn't do enough to make my mother comfortable.

The home was very clean and very homely.

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Review from Sue B (Daughter of Resident) published on 15 February 2019 Submitted via Postal Card
Overall Experience

Mum was a resident at Southlands for over 4 years. Sadly mum passed away on the home at the age of 97. She could be a bit of a challenge at times but was very well cared for. The staff was very considerate and caring, nothing but praise for all at Southlands.

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Review from J A (Nephew of Resident) published on 24 January 2019 Submitted via Postal Card
Overall Experience

Southlands cared for my very elderly uncle for over three years until his recent death. He was very well cared for throughout his stay and his extensive needs were extremely well met, staff responding quickly to any change in his needs. The staff were also very helpful in helping us deal with the various social services assessments that were needed in his care. The home was extremely well managed with all staff working very efficiently as a team and with great care and consideration for him, his wife and us. Early in his stay the home was extensively refurbished addressing the specific needs their elderly residents and is now a lovely place in which to be cared for and a delight to visit. We highly recommend this excellent home.

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Review from Robert H (Nephew of Resident) published on 23 January 2019 Submitted via Website
Overall Experience
I can't speak highly enough of the staff and all concerned at Southlands, who tended so well to my aunt's needs in her final time of life.
My aunt quickly realised what a lovely home she had arrived in, when, after only a day she demanded to be allowed to stay despite her initial reluctance.
On arrival, my aunt was really very unwell after a lengthy spell in hospital, but thanks to Southlands, my sister and I are convinced that she enjoyed the best possible final year of her life, considering the many ill health conditions she endured.
The rooms are bright and clean (newly refurbished during my aunt's stay) and the lounge and dining areas are cheerful places where many activities go on and we as relatives were always made to feel welcome as family members to join in and take part and enjoy everybody's company. We were, of course, always encouraged to visit as often as we liked.

Overall, the sense of family atmosphere and excellent care helped prolong the time we had with our dear aunt.

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Review from Gwen G (Daughter of Resident) published on 6 December 2018 Submitted via Postal Card
Overall Experience

Mum was a resident in Southlands RCH for 12 years. She was always very happy there. The staff are very considerate and caring. Nothing was ever too much trouble for the girls. Families are always welcome, no matter what time of day.

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Review from David S (Son of Resident) published on 4 December 2018 Submitted via Postal Card
Overall Experience
My mum (95) and dad (96) moved from their bungalow into Southlands in February 2018. Mum has been diagnosed with early stages of dementia and dad was finding it difficult to cope despite a daily home care package.
The management, staff and residents were most welcoming and could not have done any more to make their life comfortable. They were offered a newly refurbished twin room with an en-suite wet room which suited them perfectly.
In the short time while they were there they were both encouraged to join in the various activities and entertainments available.

Sadly, mum passed away in the home and the way in which the staff handled the subsequent formalities was exemplary; a relief to the family at a difficult sensitive time. Dad subsequently passed away in hospital.

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Review from Sylvia W (Respite Resident) published on 30 November 2018 Submitted via Postal Card
Overall Experience
Very comfortable and clean.
All the staff were very kind, friendly and caring.

The food was excellent.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 May 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Southlands Residential Care Home.

Upcoming Events

There are no upcoming events for Southlands Residential Care Home.

Awards / Recognitions (1)

  • 31 Jan 2025Recipient: Rose Care Group

Accreditations

There are no accreditations posted yet for Southlands Residential Care Home.

Meet the Team (8)

Carol Dyke
Carol DykeJob Title:ManagerJoined: 2000

At the helm is State Registered Nurse, Carol Dyke, who has been a nurse for more than three decades. She’s been at Southlands for 21 years and is well-beloved by her team, our residents, and Carol oversees five senior carers, our team of carers, cooks, housekeepers and an activities coordinator. Many hold NVQ Level 2 and 3 qualifications, and all have undertaken the specialist Care Certificate.

We know how valuable good staff are so we work hard to retain our best and most dedicated people by treating them fairly, recognising and rewarding great work, helping them continue their professional education and providing them with a career path they can be proud of and stimulated by.

In addition, we employ handymen and gardeners as well as other professionals to keep the home safe and running smoothly for you.

Andrew Bone
Andrew BoneJob Title:Owner

My wife Chris and I have extensive experience in social care provision. I qualified as a social worker in 1991 and over the course of thirty years, I have variously managed a London Borough’s homes for the elderly, been an inspector of care homes, operated homes for people with learning difficulties and provided houses and support for people in crisis or with complex needs.

In 2002 I helped establish a cancer support centre which I still oversee as a trustee.

My wife Chris is a qualified Human Resources Manager and supports me and our children whilst also volunteering for a specialist charity.

I am actively involved in the management of Southlands, and know all of our residents and their families personally.

Amber Weston
Amber WestonJob Title:Administrator and Resident Liaison OfficerJoined: 2020

Following a family move and career change, Amber began working as a Care Assistant. Her breadth of experience in the care sector and administrative background means Amber has quickly become a valued member of the Southlands team.

As Administrator and Liaison Officer, Amber is responsible for the day-to-day administrative functioning of the home, supporting Andrew (Proprietor) and Carol (Home Manager) in their roles. This involves a variety of tasks such as employment checks, inquiry handling, show rounds and admissions, to reassuring residents and relatives and dealing with their day-to-day requests.

Amber has a keen interest in outdoor sports such as kayaking and cycling and loves nothing more than a swim in the sea after a long days work.

Jessica Johns
Jessica JohnsJob Title:Activities CoordinatorJoined: 2021

Jessica joined the team in march 2021, he infectious laugh and outbound personality make her a pleasure to be around.Jessica uses care plans and consider residents’ histories and hobbies to plan respectful activities that enhance lives, encourage socialisation and stimulate memories. This is an important part of our person-centered care.

Activities that are multi-sensory are proven to help by increasing concentration and communication, helping cognitive symptoms and social interactions while stimulating reminiscent therapy. Southlands achieves this in a number of ways, some of which are cooking workshops, ‘Guess the scent’ games, culture days, along with arts and crafts.

Margaret, Chrissy and Helen
Margaret, Chrissy and Helen Job Title:Seniour Care Team

Our dedicated and experienced senior team is responsible for managing the clinical care of our residents at Southlands focusing on their holistic care, which includes their mental, physical and emotional wellbeing.

This involves administering medication, working with our home GP and supporting carers to ensure residents receive person-centered care in accordance with their needs, wishes and asperations.

As with all our staff Margaret cares deeply about each and every resident and enjoy sharing the ups and downs of life sharing compassion, laughter and is a keen listerner.

James White
James WhiteJob Title:Maintenance

James is our Handyman who works very hard fixing things and making sure our home runs smoothly. This involves ensuring that any maintenance/repair works are carried out promptly and efficiently with minimum disturbance. Having started at Southlands over 10 years ago, James is always willing to turn his hand to anything, even volunteered to be our barman at a Christmas party, making cocktails for the residents, all in all, a hard working and valuable team player.

Sue, Amy, Tara and Milly
Sue, Amy, Tara and Milly Job Title:All About Care

To provide the exemplary care our residents deserve, we intentionally hire more staff than the industry average. Having more staff means we can offer a more relaxed, stress-free environment for our residents, where the staff have time to deliver person-centred care. Our care team are passionate about their jobs and the care team have completed additional specialised training in supporting those living here at Southlands.

We generally work on ratios of around 1:4 care staff per resident by day and 1:8 by night. However, these ratios do not include the home’s domestic, catering, laundry, activities and management staff.

Paul Ralph
Paul RalphJob Title:Catering Team

Paul is one of our talented Cooks at Southlands who ensures residents enjoy a varied menu focusing on the nutritional needs of our residents. Paul has over 10 years of experience working as Cook in the care sector.

Having joined the Southlands team in 2016, Paul quickly made an impression on residents, relatives and staff. The food he cooks is appetizing, nutritional and commended by all. He also regularly goes above and beyond for resident’s special occasions, baking beautiful Birthday cakes and providing the little extras that he was well known for when working in well-known Devon eating establishments.

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