Hamilton House

23 Houndiscombe Road, Mutley, Plymouth PL4 6HG
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8.2 6 Reviews
  • Hamilton House, Plymouth
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Care Provided by Hamilton House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £950

These prices are only a guideline, please contact Hamilton House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Briony Gale (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020
  • Number of floors: 4

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (6)
  • Single Rooms with Ensuite Wet Room (8)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Visiting

  • Normally there are no set visiting hours, but if it is possible to avoid mealtimes it would be appreciated.

Parking

  • There are 3 separate carparks for staff and visitors and permits are available.

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Hamilton House Reviews (6)

8.2

Hamilton House has a Review Score of 8.2 (8.171) out of 10, based on 2 reviews in the last 2 years.
Over all time Hamilton House has 6 reviews.

Overall Experience
  • 6
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Date Published
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Reviewer Connection to Hamilton House
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Total of 6, showing 1-6
Review from V T (Daughter of Resident) published on 7 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum spent only a few weeks at Hamilton House but in that short time the care she received was excellent . The nursing & carers team were professional, attentive, and very kind. We were really impressed by how positive the whole home felt; it was a happy, welcoming place even during such a difficult
period for our family.
The house itself could do with a lick of paint and is a little dated, but that really doesn't matter - the warmth and kindness of the staff far outweigh any cosmetic details. We're deeply grateful for the compassion and support shown to Mum and us.
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Review from K N (Daughter of Resident) published on 7 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in for a few weeks after spending time in hospital. The staff were absolutely wonderful. We were a bit put off to start with as the building is old and a bit confusing to find way around but we soon got used to it. It was always spotlessly clean. They try and do something with the residents
everyday from arts and crafts, games, singing, playing instruments, gardening etc. The food was good and drinks plentiful. There seemed to be plenty of staff as well.
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Review from Chrissy G (Daughter of Resident) published on 26 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Hamilton House for 18 months, from which she has received the very best of care. The staff have always been very loving, caring, and attentive to my mother's needs. The home is safe and secure with a very homely atmosphere.
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Review from Clare P (Daughter of Resident) published on 18 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My darling mother was a resident at Hamilton until her passing in October this year. My mum had mixed dementia and keeping her safe at home was impossible. The staff at Hamilton are dedicated and professional with huge amounts of empathy and care.
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Review from Carrie P (Granddaughter of Resident) published on 9 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having to admit that Nan required more care than we could provide was never going to be easy, however, the staff at Hamilton House have made it as easy as it could be.
They all care and do whatever they can to ensure Nan is cared for, but also that we are aware of anything that they have done and also
if there was is anything needed.
The staff have also done their utmost to make me feel part of Nans care and made sure I'm also ok on Nans bad days.
During this odd time, all team members have done all they can to ensure safety and health is put first and not comprised in any way.
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Review from David H (Son of Resident) published on 29 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother passed away on January 2nd 2019 at Hamilton House. She had been getting progressively ill for a while and we chose for Mum to remain at Hamilton House rather than a hospital as she entered end of life care. We are glad we made this decision as the staff were wonderful and supportive of her
and to us when we were there, especially at the end. it's the staff that make all the difference and they were magnificent.
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Current Review Score: 8.2 (8.171)

Overview of Review Score

The Review Score of 8.2 (8.171) out of 10 for Hamilton House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.783 for Hamilton House is calculated as follows: ( (18 Excellents x 5) + (5 Goods x 4) ) ÷ 23 Ratings = 4.783
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.388 Points relating to the number of positive Reviews for Hamilton House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 2 Positive Reviews ÷ 7.6 = 0.263
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Hamilton House

What types of Care is Hamilton House registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hamilton House have?

There are 26 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Hamilton House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hamilton House to the centre of Plymouth?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hamilton House to verify any information. View our terms and conditions. Hamilton House has an Basic Service - more info.