Anchor's Manor Court is situated in Efford just outside Plymouth and benefits from good road and public transport links. The home provides residential and dementia care for up to 37 customers in homely and comfortable single ensuite rooms.
Those living at Manor Court have personalised, detailed care plans which are designed in conjunction with individuals and their loved ones to ensure their changing needs are continually met. Customers are cared for by staff who are well-trained in dementia care and who work hard to get to know each individual and provide the highest level of care possible.
Anchor is England's largest provider of housing and care for the over 55s and was voted a Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016. Standards are continually raised and expectations exceeded thanks to Anchor reinvesting the money it makes back into its properties and services for older people.
Group: Anchor
Person in charge: Rachel McGarry (Manager)
Local Authority / Social Services: Plymouth City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 37 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 37
Rooms with ensuite WC: 37
Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Manor Court: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for Manor Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Manor Court in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.577 for Manor Court is calculated as follows: ( (160 Excellents x 5) + (73 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 248 Ratings = 4.577
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Manor Court is based on 9 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 7.4 positive Reviews (37 registered maximum number of service users ÷ 5). 9 Reviews ÷ 7.4 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Manor Court has a Review Score of 9.6 (9.577) from 21 Reviews
Review submitted from a Postal Card by Jeanette E (Resident) on Wednesday 7 March 2018. Relates to January 2018.
I was a bit dubious about having a 3-week respite stay in a care home but my worries were definitely unfounded. I couldn't have had better treatment and care. All staff were helpful and friendly and literally couldn't have done more to make my stay a happy and comfortable one. The food was good and the room clean. Nothing was too much trouble. If I ever need to go into care again I would not go anywhere else. Management and staff deserve a round of applause.
How likely would you be to recommend Manor Court? Extremely Likely
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Review submitted from a Postal Card by Alan R (Son of Resident) on Wednesday 10 January 2018. Relates to December 2017.
My 90-year-old mother is at Manor Court awaiting assessment. The premises and facilities are of a very high standard and spotlessly clean at all times. The food is always hot and freshly prepared in the kitchen on site and enjoyed by mum.
The staff are always attentive and nothing appears too much trouble for them. Extremely happy for the care, dignity and respect shown and all with good humour.
How likely would you be to recommend Manor Court? Extremely Likely
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Review submitted from a Postal Card by Lynda R (Daughter of Resident) on Wednesday 29 November 2017. Relates to November 2017.
The home is bright, lively and friendly. All the staff from management down are all approachable, friendly and helpful. Her room is lovely, it is ideal when we all come to visit (Mum has a big family).
I have visited several other homes previously and there was nothing to compare with your lovely hone at Manor Court.
Easy parking is a bonus and it is close to all of our homes allowing us to visit quite often.
Thank you.
How likely would you be to recommend Manor Court? Extremely Likely
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Review submitted from a Postal Card by D B (Son of Resident) on Monday 23 October 2017. Relates to October 2017.
My father who is a resident at Manor Court Care Home, has been seriously ill. The care given to him has been outstanding. We have to travel from Lincolnshire and we are always treated well and given tea and biscuits, sandwiches, even a room if one is free!
How likely would you be to recommend Manor Court? Extremely Likely
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Review submitted from a Postal Card by J H (Wife of Resident) on Thursday 3 August 2017. Relates to July 2017.
I feel that my husband is being well cared for by kind and helpful staff.
How likely would you be to recommend Manor Court? Extremely Likely
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Review submitted from a Postal Card by Susan F (Daughter of Resident) on Tuesday 1 August 2017. Relates to July 2017.
Mum has been a resident all this year. She is happy living here and settled in so much better than I thought she would. I know that this is because every member of staff is so kind, caring and helpful.
Even when I talk to Mum on the phone in the evenings, whenever a staff member pops their head round the door to ask if she's OK, or would she like a drink, or it's table time, they almost always have a quick 'hello' to me as well. They treat Mum with respect and kindness.
How likely would you be to recommend Manor Court? Extremely Likely
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Review submitted from a Postal Card by Christine P (Daughter of Resident) on Tuesday 18 July 2017. Relates to July 2017.
When my Father went to Manor Court he had just come out of a hospital.
All the staff at Manor Court made him very welcome.
Their kindness and care have made his recovery very much sooner than I expected.
I would recommend this care home to anyone.
I send my love and thanks to everyone who cared for my father.
I can never thank you enough.
How likely would you be to recommend Manor Court? Extremely Likely
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Review submitted from a Postal Card by D M (Son of Resident) on Thursday 22 June 2017. Relates to June 2017.
My father was admitted to hospital on 10/5/17 with a suspected hip fracture. This proved to be the case and he needed his special tablets/medicine. One of the carers delivered them in her own time during the late evening. Nothing is too much trouble for the staff. They are simply outstanding.
How likely would you be to recommend Manor Court? Extremely Likely
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Review submitted from a Postal Card by Andy V (Son-in-law of Resident) on Wednesday 24 May 2017. Relates to May 2017.
I truly believe that the staff at Manor Court have the best interest of the residents at heart and strive to do their very best for them. The staff also consider the needs of those who visit to ensure that any concerns are addressed and are always kept up to date with the condition of their loved one. A very caring care home long may it continue.
How likely would you be to recommend Manor Court? Extremely Likely
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Review submitted from a Postal Card by Hazel H (Resident) on Monday 8 May 2017. Relates to November 2016.
Very pleased with the care I received.
How likely would you be to recommend Manor Court? Extremely Likely
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Review submitted from a Postal Card by E B (Relative of Resident) on Friday 28 April 2017. Relates to April 2017.
I live in New Zealand and have been visiting family here. I work in Elder Care in New Zealand.
I found Manor Court very warm, welcoming and friendly. The residents appeared well cared for and were enjoying an Easter Party. We were made very welcome by all the staff and encouraged to join in with the activities.
I was impressed with the resident's personal room space and facilities.
How likely would you be to recommend Manor Court? Extremely Likely
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Review submitted from a Postal Card by Anne L (Daughter of Resident) on Monday 24 April 2017. Relates to March 2017.
My dad came to this home as a temporary arrangement from hospital, I felt instantly my dad was at home he seemed happy and laughing and joking with staff, but the thing I liked the most of all is the openness, we as a family can visit, we can come and go as we please, which makes me feel my dad isn't in an institution but a home, and he has since then made the decision to stay and is happy and a pleasure to go and see him.
How likely would you be to recommend Manor Court? Extremely Likely
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Review submitted from a Postal Card by Derek P (Son of Resident) on Tuesday 18 April 2017. Relates to March 2017.
My Mum is happy to be in the care home, she is now comfortable in her surroundings she now calls home. In the last month, she has been involved with all the activities that are simple to remember such as cake decorating and listening to the entertainers who visit the home. During the month she has also felt vulnerable as another resident has been entering her room and is sometimes in a state of undress which has frightened her as this is a male resident. I have asked for a hallway camera to be installed but privacy issue does not allow this, staff cannot be around her room all the time so we find this is a problem. She has just celebrated her 91st birthday.
How likely would you be to recommend Manor Court? Neither Unlikely or Likely
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Review submitted from a Postal Card by Lynda M (Daughter-in-law of Resident) on Tuesday 28 March 2017. Relates to March 2017.
The care home staff have been excellent dealing with my mother and father in law. They have given us peace of mind knowing they have been looked after and are in a safe place. The staff are very willing to go the extra mile and nothing is too much trouble.
The sympathy and sincerity of the staff when my mother in law passed away was genuine and very much appreciated by all the family. Excellent service.
How likely would you be to recommend Manor Court? Extremely Likely
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Review submitted from a Postal Card by A W (Son of Resident) on Wednesday 22 March 2017. Relates to March 2017.
Manor Court is a real home from home. My mother loves it here and she has a beautiful room. The staff are all very friendly and are always very helpful. There's always some activity or entertainment going on so there's always something for the residents to do. The home itself is absolutely spotless and I can't praise it enough.
How likely would you be to recommend Manor Court? Extremely Likely
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Review submitted from a Postal Card by Kathryn E (Wife of Resident) on Wednesday 15 March 2017. Relates to February 2017.
Manor Court is one of the best I have ever seen. The kindness shown by the staff is lovely. When I leave my husband, I feel he is being looked after and safe.
How likely would you be to recommend Manor Court? Extremely Likely
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Review submitted from a Postal Card by Karen C (Granddaughter of Resident) on Friday 9 December 2016. Relates to November 2016.
Nan has dementia and has not been very well. She has received very close attention to ensure she does not deteriorate further. All staff treat her with dignity and respect and with so much care. They can't do enough for her. It is a lovely home with good sized rooms and lots of activities and communal areas if individuals want it.
How likely would you be to recommend Manor Court? Extremely Likely
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Review submitted from a Postal Card by Colin P (Son of Resident) on Wednesday 7 September 2016. Relates to August 2016.
Mum has been at the home for several weeks, obviously, confused and afraid. The staff have been really great, friendly and helpful. The only criticism I have is that the doors to the rooms should have a door handle and catch (not necessarily locking but more secure) as the door tends to open on its own if there is a slight breeze or if someone touches it (as older confused folk tend to do including my mum) when the door does open involuntarily it frightens her and she loses the "feeling" of being in her own house.
How likely would you be to recommend Manor Court? Extremely Likely
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Review submitted from a Postal Card by Eileen C (Daughter of Resident) on Tuesday 23 August 2016. Relates to July 2016.
This was the first-time mum has been away from home and myself. I am very happy with the care given and made mum settle very quickly. I asked my mother if she should stay at Manor Court when social services said there could be a need to move. Manor Court dealt with this very quickly, giving me little time to worry. Mum is always happy. Mum loves the accommodation as she is not a good mixer, very slowly joining in which I was pleased to see, Staff always ready to talk and help out with anything you ask.
How likely would you be to recommend Manor Court? Extremely Likely
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Review submitted from a Postal Card by Mary W (Daughter-in-law of Resident) on Tuesday 16 August 2016. Relates to May 2016.
My mother-in-law lived very happily at Manor Court for two years. She had an excellent room- spacious, light, spotlessly clean. She was very well fed and cared for. The staff were superb and greatly enhanced her experience there. They were exceptionally caring, cheerful and helpful in every way. I cannot praise them highly enough.
How likely would you be to recommend Manor Court? Extremely Likely
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Review submitted from a Postal Card by Kathleen L (Resident) on Friday 8 July 2016. Relates to June 2016.
Very welcoming on arrival. All staff are very helpful with any queries and able to deal with them. All staff have a pleasant manner and are anxious to please always. Nothing was too much trouble. Peaceful area, pleasant gardens to enjoy. All visitors were made very welcome which is important. Any contact with outside sources was always flowed up ie. district nurse, chiropodist.
How likely would you be to recommend Manor Court? Extremely Likely
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February 2018
Recipient: Manor Court
Date: Thursday 11 Feb 2016
There are currently no Care Home Idol entrants who have performed at Manor Court