The Retreat Care Home

Belle Vue Road, Hooe, Plymstock, Plymouth PL9 9NR

The Retreat Care Home, Plymouth, Devon
The Retreat Care Home, Plymouth, Devon
The Retreat Care Home, Plymouth, Devon

The Retreat Care Home is an elegant, beautiful and quietly situated Georgian country house, which was built in 1760. It still retains its charm and atmosphere. When you enter their gardens you experience tranquillity and enchantment. The sound of water bubbles from the fairy fountain in the centre of the rose garden.

Bedrooms, mostly en-suite, have the individual character you would expect from a building of this age. Nearly all the rooms are spacious, have quality decor and wonderful views over the woods, the moors and countryside, or overlook the large garden.

Those who decide to adopt this retreat as their home can be expected to enjoy the benefit of 24hr individual care and attention in a loving atmosphere. The Retreat employ loving and compassionate staff who have a genuine interest in the mental and physical well being of those for whom they care.

The dining room is often used for casual conversation between residents, for craft activities, or simply somewhere quiet to go and sit, read or entertain a visitor. The home offers a wide range of activities designed to encourage each person to remain mobile and retain an interest in living.

Owner: Sunshine Care Ltd

Person in charge: Paul Constantine (Home Manager)

Local Authority / Social Services: Plymouth City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Cancer Care • Hearing Impairment & Deafness • Orthopaedic • Speech Impairment • Stroke • Visual Impairment

Admission Information: Assessment necessary prior to admission. Ages 65+.

Single Rooms: 20

Rooms with ensuite WC: 15

Weekly Charges Guide: Personal Care Single £500 – £600 (These prices are only a guideline, please contact The Retreat Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Retreat Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 The Retreat Care Home has a Review Score of 9.4 (9.380)

The Review Score of 9.4 (maximum of 10) for The Retreat Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for The Retreat Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.63 for The Retreat Care Home is calculated as follows: ( (146 Excellents x 5) + (62 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 216 Ratings = 4.63

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.75 Points relating to the number of positive Reviews for The Retreat Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 4 Reviews ÷ 4 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Retreat Care Home?

  • Extremely LIKELY
    16
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Retreat Care Home

  • Daughter of Resident/Service User
    5
  • Friend of Resident/Service User
    5
  • Granddaughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

The Retreat Care Home is exceptional in that it is a very happy, homely place. All the staff are dedicated, friendly, caring and passionate about their role in looking after the residents. Through these qualities, staff have managed to achieve an excellent atmosphere within the home where the residents feel happy, safe and secure and 'at home'.

The food at The Retreat is good and plentiful. There is a variety and choice. The Retreat is always very clean and tidy whilst maintaining a lovely homely feeling.

Visitors are made welcome at any time of the day and can join their relative, friend for teas, coffee and lunch.

I feel very confident in the care that my mother receives and I know that she is happy and safe here.

How likely would you be to recommend The Retreat Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was a resident from March 2016 to September 2017. He entered 'The Retreat' after release from hospital following an operation, which left him needing a high level of care. I selected 'The Retreat' due to its location because it was independently run and my confidence in the standard of its management. During the following year and a half, I never regretted this decision for one minute and came to respect the staff for their personal care and to regard many as friends.
I have no hesitation giving an unqualified recommendation to anyone seeking a high quality of personal care for an elderly relative or friend who are no longer able to care for themselves. As a grade 2 listed building, it lacks the convenience of a modern custom built establishment but gains from the character and history of the house, its quiet sheltered location and fabulous gardens. The key, however, is the owner and her staff to whom I hold a debt of gratitude for their care and the respect they paid my Dad.

How likely would you be to recommend The Retreat Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have seen a great improvement in the home recently. Though I have to say it has always been a very happy and contented group of residents who are well cared for, well fed and treated with great dignity.
My friend has been there for 3 years and she has done really well since going in there. She has put on weight, seems very contented and is grateful for all they do for her.
They are taken out frequently on outings and all special holidays such as Christmas, Easter, Mother's Day, Valentines Day and all their birthdays are honoured with special treats.
As a retired nurse, I am most impressed with the home and the staff who are very caring and friendly.

How likely would you be to recommend The Retreat Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We moved my mother from another care home less than 2 weeks ago. She has been very unsettled but getting better each day thanks to the care and support from the staff. We chose the home as the staff are fantastic and the living areas are very homely and comfortable. We have yet to enjoy the gardens but the photos look amazing.

How likely would you be to recommend The Retreat Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The Retreat Care Home is a very friendly, caring home. The residents are very well looked after and treated with respect. The staff are lovely!

How likely would you be to recommend The Retreat Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I can only comment on what I see in the afternoons/tea time as that is when I visit. The staff are friendly and always available if we need to discuss any issues. Dad seems well cared for and is more than happy with the food. He feels he is rushed in the mornings. It would be good to see a member of staff sitting and interacting with the residents; I've not seen this on the times I visit. I think they do activities in the morning. Overall, it is a lovely, caring, friendly home and Dad is very happy. They also make a lovely cup of tea.

How likely would you be to recommend The Retreat Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Poor

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

I visit a lady on a Tuesday and also come every first Wednesday of the month with two other people from our Chapel in Plymstock. The staff always seem very friendly. I am normally there in the afternoon and mornings and the home always looks clean, tidy and organised. The gardens are amazing and often talk to many of the residents while I am visiting a lady I've know for years. I think the home is very good value for money and it's lovely to see different residents making friendships.

How likely would you be to recommend The Retreat Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Poor

My mother suffers from extreme deafness and severe short-term memory loss and occasional confusion. The staff are very patient with her and I have found them to be extremely kind and caring. She is very fond of them all.

How likely would you be to recommend The Retreat Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

When I visit my friend at The Retreat she is always very happy, clean and tidy and the staff are always happy and most welcoming.

How likely would you be to recommend The Retreat Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I became a volunteer in October 2013 having sold my "London Taxi" to The Retreat Care Home. The owners asked me if I would like to volunteer and drive the taxi for residents needing hospitals, eye clinic and other appointments. I have been doing this since Oct 2013 and have a good insight as to how the home is run. The manager is excellent and the care and welfare of the 20 residents is her priority. The same goes for all her staff. It is a happy, welcoming place and no nasty odours! The gardens are magnificent with lots of safe seating and shelter for the residents to enjoy. The owners are extremely caring and visit regularly to ensure all is up to standard.

How likely would you be to recommend The Retreat Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I chatted to the residents who were all very smiling and happy. They have the most delightful gardens to walk and sit in, it is divided into several different "rooms". Staff are all very caring and helpful and really look out for their residents. In all a happy place.

How likely would you be to recommend The Retreat Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff care to the best of their ability, but I feel they are under pressure.

How likely would you be to recommend The Retreat Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I came here from Christchurch Dorset, because of family connection. I have reason to believe it was a wise move. I am 101 and read and write in my room. I should add I have my own toilet. I do not use the lounge much. I choose my life.

How likely would you be to recommend The Retreat Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have been visiting The Retreat weekly over the last couple of years and I have to say it's one of the best care homes I've come across. The staff are all extremely dedicated and helpful. The home itself is beautiful and feels very homely set in absolutely stunning gardens. I would highly recommend The Retreat to anyone needing compassionate homely care.

How likely would you be to recommend The Retreat Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A true home from home, a beautiful Devon Manor house croquet lawn, ponds, box hedge rose gardens. Fab garden lots of spaces to sit and relax. Care very good and personalised as home small (20 People). Sensible company 1/2 clients males too!. Delicious home cooked food. Trips out to the sea.

How likely would you be to recommend The Retreat Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When my dad arrived here it was only on a temporary basis. He received such a warm welcome and such a high standard of care that he decided to stay permanently. The staff are so friendly and always make time for all of us. Dad wasn't eating when he first arrived so they arranged for us to eat with him in the dining room, which also helped to settle him in quicker. I could not recommend them enough, they have gone above and beyond to help my dad get back to his usual self, and I am very grateful for everything they have done.

How likely would you be to recommend The Retreat Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandad has been living at The Retreat for a few months now and he loves it. The gardens are beautiful and well kept, the home itself is always clean and tidy, and is very accessible. The staff are always helpful, doing anything they can to assist both visitors and residents, and management is very approachable and quick to act if any issues arise. The food is delicious, with gentle persuasion and persistence, my grandad has gone from eating very little when he arrived to now eating full meals. I would highly recommend this home to anyone!

How likely would you be to recommend The Retreat Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ever since my grandad arrived here, he and I have felt at home. This is thanks to the amazing staff they have at The Retreat. This place really feels like home which speaks volumes as this has been such a change to my granddads lifestyle. He's so happy here and so are the rest of my family, knowing that he is well looked after and cared for as one of the family here at The Retreat.
I have spent time here - in his room, in the lounge with the other house mates and has meals here, which have all been to a very high standard. The place feels like a 5 star hotel with a family home atmosphere.

How likely would you be to recommend The Retreat Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

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Care Home Idol 2016

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