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Harbour Rise

18 Roundham Road, Paignton, Devon TQ4 6DN
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Harbour Rise, Paignton
Harbour Rise, Paignton
Harbour Rise, Paignton

Harbour Rise is a delightfully situated home for older people, a short walk from seaside shops and sandy beaches.

Both long-term and respite needs are welcome, with care maintained by a team of experienced staff who help residents to make the most of a pleasing social environment and good community life.

A seating area overlooks the gardens, harbour and sea views, while residents enjoy quality home cooking to personal preference, made in a modern fitted kitchen.

Care Provided by Harbour Rise

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,550 - £1,700£1,600 - £1,700
Residential Dementia Care£1,550 - £1,700£1,600 - £1,700

Fees are based on residents' need and their room and are assessed on a yearly basis.

Contact Harbour Rise to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Julia Alcock Welch(Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (44)
  • Single Rooms with ensuite Wet Room (7)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • The home encourage visits from 10am and outside of meal times to encourage the residents to have a pleasant and undisturbed meal.

Parking

  • Visitors are welcome to use the homes off-street parking.

Harbour Rise Reviews (179)

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10

Harbour Rise has a Review Score of 10 (9.969) out of 10, based on 54 reviews in the last 2 years. Over all time Harbour Rise has 179 reviews.

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Showing 179 reviews matching selected criteria
Review from S C (Son of Resident) published on 17 March 2017 Submitted via Postal Card
Overall Experience
The care and attention to mum we are so pleased to say is excellent at all times.
The home is all we could have wished for. Our very big thanks to all the staff.

Special thanks to the staff member for coming to our rescue when we were so worried at finding mum a place that is so kind and helpful not only to mum but to family also. Thanks to everyone. We now feel mum is safe and well looked after.

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Review from N S (Nephew of Resident) published on 15 March 2017 Submitted via Postal Card
Overall Experience

I was looking for a home in Paignton for my aunt. I looked at several homes but knew Harbour Rise was the right home for my aunt within a few minutes of entering the home. The staff are cheerful and caring, there is no smell of urine, it is very clean and the answer couldn't be more helpful.

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Review from Christine S (Niece of Resident) published on 14 March 2017 Submitted via Postal Card
Overall Experience

My auntie moved from Lancashire into Harbour Rise on 1st October 2016. Being born in Plymouth and after making several requests to her daughter to move her to Devon, she suffers from dementia and therefore the move did unsettle her. But with the help of the dedicated staff, she is now more settled and looks well in herself due to the care she is now receiving. She is a Coeliac and therefore requires a very strict diet, this has been no problem for the staff, each who are aware of what she can/cannot eat. You are always made to feel welcome by the staff and management and I couldn't wish for my auntie to be in a better home.

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Review from Elaine D (Daughter of Resident) published on 24 February 2017 Submitted via Postal Card
Overall Experience

Whether in person or over the telephone, the staff are always helpful. Nothing seems to be too much trouble for them and the overall ambience of the home is one of laughter and contentment. All the rooms are clean and tidy and the residents are encouraged to personalise their own room. The food is wholesome and substantial with individual preferences, and even the more unusual diets are catered for. No matter how difficult a resident can be, the staff are kind, thoughtful and patient. A real home from home.

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Review from Kathleen H (Resident / Service User) published on 23 February 2017 Submitted via Postal Card
Overall Experience

The care I receive is good. I enjoy what I can eat at meal times. My budgie is with me and the staff talk to him and make sure he is okay. I like the choice of music and join in with singing what I knew. My room is very pleasant.

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Review from Ruth C (Daughter of Resident) published on 23 February 2017 Submitted via Postal Card
Overall Experience

Mum was made welcome on her arrival - card and flowers in her room. I feel there is a genuine desire to co-operate with family and meet mum's needs. Good that she was allowed to haver her budgie in her room. I visit 4 times a week and am impressed with efforts to engage residents with singing, quizzes and music, students from the local college came this month to give a pampering session - hand massage, nails. The staff are kind and patient from my experience.

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Review from Shirley M (Daughter of Resident) published on 23 August 2016 Submitted via Postal Card
Overall Experience

My mother and I are very pleased with Harbour Rise. It is very welcoming and supportive. Mother has has 2 emergency hospital admissions. Staff have been caring, informed us of the situation immediately and shown real concern for her welfare. Mother in turn could not wait to get back there - she sees it as her home, although she has lived there only a couple of months. It is always clean and does not smell of urine.

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Review from Pearl H (Resident / Service User) published on 5 August 2016 Submitted via Postal Card
Overall Experience

It hurts leaving my home, but I realised that I needed more help with my day to day life. I felt vulnerable at home. I moved to Harbour rise and I was able to bring some of my belongings to make my room more homely. I even have my own telephone line. I feel safe and secure; well cared for. Everyone has made me very welcome. I couldn't hesitate to recommend Harbour Rise to my friends. I'm glad that I came here.

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Review from Anne G (Resident / Service User) published on 5 August 2016 Submitted via Postal Card
Overall Experience

I was living on my own at home, and I had carers coming in 3 times a day. My family felt that I needed 24 hour care. I came to Harbour Rise and I feel very safe and content. The staff have made me feel very welcome. Nothing is too much trouble for them. It now feels like home. I wouldn't hesitate to recommend Harbour Rise to anyone.

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Review from Sue (Daughter of Resident) published on 11 July 2016 Submitted via Website
Overall Experience
My Mum was first a client of the day centre which she really enjoyed. In April her health deteriorated. After a two week stay in Hospital she was no longer able to live safely at home. Harbour Rise offered her a lovely room but most importantly could cope with all her medical problems. They have been very supportive and the staff so patient with Mum helping her to cope with the problems that arise because of her age.

She is now very happy and settled in Harbour Rise enjoying all her meals and loves being in the lovely bright lounge taking part in all the activities with other residents. Having had experience of nursing homes in the area over several years with various relatives it is such a relief to find a good home with staff and management who are helpful and caring.

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Review from Helen R (Friend of Resident) published on 11 July 2016 Submitted via Postal Card
Overall Experience
Staff are always very friendly and caring. The staff look after the residents and are always available to help and give assistance when needed.

Various activities are done on a regular basis.

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Review from Angela S (Friend of Resident) published on 11 July 2016 Submitted via Postal Card
Overall Experience
Very friendly staff and bright environment.

My fiend seems very happy here.

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Review from Sarah T (Stepdaughter of Resident) published on 27 May 2016 Submitted via Postal Card
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My step father is receiving excellent care at Harbour Rise. Initially when he entered the home he was frequently quite distressed and not wanting to leave his room or engage with other people however staff have encouraged him and he is now much happier and has settled in very well. He has a great interest in market railways and management are encouraging and supporting him in this and I feel that this has helped to give him a focus and real sense of purpose.

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Review from Shirley B (Daughter of Resident) published on 23 May 2016 Submitted via Postal Card
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Mother was made very welcomed as this was her first experience everybody was very friendly and included her in their chatter and the entertainment laid on was very enjoyable. Meals were fresh and very tasty and tea flowed very frequent.

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Review from David M (Son of Resident) published on 28 April 2016 Submitted via Postal Card
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Harbour Rise is a first class establishment. The staff are very good and I and my mother are both extremely happy with every aspects of this facility, mother loves coming here she has stayed for respite and again that was faultless, I have no intention at all of her going anywhere else as Harbour Rise in my opinion can bot be bettered. The level of care and understanding and the overall friendliness and welcoming atmosphere put me and mother at our ease right from the start and this has just continued. Outstanding Thank you

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Review from Lindy B (Daughter of Resident) published on 6 April 2016 Submitted via Postal Card
Overall Experience
We were in a position where we were not happy with the care of my father in a previous home. Looking for another place was daunting. The management and staff at Harbour Rise were exceptional. They have been kind, considerate, caring and respectful of my father's needs. He has settled very well. He is clean, well dressed, stimulated mentally and cared for, this is obvious whenever we visit.

In addition, we as a family are acknowledged every time we visit. Our names remembered and there is always a cheery smile and a caring word. My father's whole demeanour has changed in the three months he's been at Harbour Rise. He has been mentally uplifted. I live overseas and feel happy to leave knowing Dad is ok now.

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Review from Gerald I (Son of Resident) published on 11 November 2015 Submitted via Postal Card
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On our first visit to Harbour Rise we were impressed with the general ambience, accommodation, decor and appearance of the residents together with the enthusiasm of the staff. Mum has settled in well and has been treated with respect and dignity. We always visit unannounced and have been impressed with the care, dedication and professionalism of the staff. Mum always speaks very highly of all of them. We are very happy with the treatment mum receives and wholeheartedly recommend this care home.

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Review from Edith G (Wife of Resident) published on 6 November 2015 Submitted via Postal Card
Overall Experience

When my husband had a severe stroke 27 years ago, it paralysed his right side and took away his speech. It meant that I needed respite care for him and I was fortunate enough to find this residential home. My husband needed the care and devotion given by all the staff, some of them have remained at the home from the beginning and others for many years. I always feel confident when I leave him and know that the patience they have to understand his needs is second to none. Care is taken right down to the smallest detail, while in the home there is a feeling of a relaxed environment. The owners of the home make sure that everything is kept to a high standard.

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Review from Paula S (Daughter of Resident) published on 4 November 2015 Submitted via Website
Overall Experience

Despite an application at very short notice the management were willing to accommodate Mum for respite care following a very serious car accident.

We were delighted to find the room clean and comfortable, Mum was also able to personalise her room.

The staff were caring and attentive and Mum felt they made her stay "home from home".

Would definitely recommend.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 March 2024
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

No Vacancies

Posted: 12 July 2026

No Current Bed / Place Vacancies

News (0) & Events (0)

News

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Awards / Recognitions (13)

  • 30 Jan 2026Recipient: Harbour Rise
  • 31 Jan 2025Recipient: Harbour Rise
  • 31 Jan 2024Recipient: Harbour Rise

Meet the Team (7)

Julia Welch
Julia WelchJob Title:Registered ManagerJoined: 2021

Hello, I’m Julia! I joined Harbour Rise in August 2021, having previously managed an Outstanding-rated homecare company and then transitioning to managing Residential Care several years ago. I’m dedicated to providing high-quality care and enjoy taking a proactive approach in my work. I love spending time with the wonderful people at Harbour Rise, listening to their stories, and ensuring that their care aligns with their wishes and what matters most to them. Originally from a fishing town in Southern Ireland, I’ve always lived near the sea, and being by the water never fails to make me feel happy and calm, so working at Harbour Rise feels like a perfect fit. I love spending time with my husband, our three daughters, and our two wonderful grandchildren. I relax by reading, especially historical novels, and good mystery stories, and if I can listen to my book whilst walking along by the sea, then that is even better!

Cecile Edwards
Cecile EdwardsJob Title:DirectorJoined: 2007

Although I was born and educated in France (Angers University) and Yorkshire (Hull University), I have now spent more time living in the UK than in France! I have been the joint director and owner of Harbour Rise since 2007, working very closely with my husband Mark, who was born in Marldon, Paignton. Working at Harbour Rise gives me a real sense of achievement as I love to be involved in a team of passionate and dedicated staff who give nothing but their best to our lovely residents.

I am also the very proud mother of three lovely and lively boys. Football seems to be the main thing we talk about at home, so in my spare time I love to go out with friends, go shopping and prepare a nice meal for all of us to enjoy! If I can, I also love to turn my phone off and get stuck into a great book!

Mark Edwards
Mark EdwardsJob Title:DirectorJoined: 2007

I was born in Paignton, and although I worked in finance in London for 20 years, I was delighted to return to Devon to raise my family of 3 boys and further develop and improve Harbour Rise.

We have owned Harbour Rise since 2007, and as well as caring for many wonderful residents, we have transformed the home from 22 to 44 bedrooms, and I believe there is not an inch that we have not renovated or improved! I love the warmth and atmosphere of the home. Although the care industry can be stressful, I enjoy seeing our staff and residents looking happy and thriving – this is our biggest achievement.

Outside of work, I love to be busy with water sports, cycling and of course football! Watching my sons play football is my favourite part of the weekend, as well as watching Arsenal and Plymouth Argyle.

I enjoy a glass of red wine in the winter and a pastis in the summer, love to spend time off in France, where I still try to improve my French.

Laura Harding
Laura HardingJob Title:Managerial SupportJoined: 2008

Hello, I’m Laura! I have had the pleasure of working at Harbour Rise for the past 20 years, during which I’ve taken on a variety of roles, gaining a wealth of experience and knowledge along the way. For just over a year now, I’ve been providing managerial support, a role I find both engaging and rewarding.

Outside of work, I’m a proud mother of three wonderful children who bring immense joy to my life. Our family has recently grown with the addition of Bertie, our beautiful Cockapoo puppy, who has quickly become a beloved member of our household.

In my free time, I love spending quality moments with family and friends, going for walks, and diving into a good book.

Tash Wilkins
Tash WilkinsJob Title:Head of CareJoined: 1998

I started my career in 1998, working in the laundry at Harbour Rise. Over the years, I’ve taken on many different roles and eventually became Head of Care when Mark and Cecile took over the business in 2007. I’ve seen many changes to the home and feel privileged to have been part of its journey. One job I’ll never do, though, is drive the bus—driving’s not exactly my favourite hobby.

When I first started, I was young, free, and single. During my time here, I met and married my husband, Ken, and we now have one son who is an adult. I love getting to know our residents and their families, and I truly believe Harbour Rise is one big family.

Outside of work, I have a busy social life. I enjoy spending time with my family and friends, going on trips, and attending concerts—especially Take That. I also love going for walks, especially when there’s a nice pub at the end for a relaxing lunch!

Hayley Hamling
Hayley HamlingJob Title:Office CoordinatorJoined: 2023

Hi, I’m Hayley. I joined Harbour Rise in January 2023. I previously worked for NRS Healthcare for 10 years. I love my role at Harbour Rise, overseeing everything Daycare – I am very proud of the relationships I have built up with our Daycare guests, their families and the professionals.

I have lived in Paignton for 27 years. I am a very busy Mum of 4 crazy children. In my spare time, I love to eat out, spend time with my family, kayak, swim and do coastal trekking with my youngest daughter, Lexi, who is very well known at Harbour Rise.

Karmen Pateman
Karmen PatemanJob Title:Office CoordinatorJoined: 2023

Hello, my name is Karmen, and I joined Harbour Rise in 2023, bringing 15 years of administration and organisational experience with me. My favourite role within my job is meeting and chatting with the residents, finding out all about their lives and interests.

Outside of work, I have 4 beautiful children, a very lovely Husband and 2 dogs, all of whom keep me very busy. My weekends are mainly spent watching my 2 Sons play football, come rain or shine. When I do get some free time, I love to travel, eat Italian food and sip a nice glass of prosecco.

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