Harbour Rise

I would definitely recommend Harbour Rise as a care home. The home is well staffed and the staff are courteous and well motivated. There is a good programme of activities for residents to participate in and the home itself offers clean and modernised accommodation. All in all a happy place for the residents.

We have visited Harbour Rise several times and have always been impressed by the standard of facilities and care. The staff are caring, friendly and security conscious, including the owners and managers. The rooms are clean and bright with nice furniture and fittings. I've not heard a bad word or criticism from anyone, only good.

In our opinion, you could not find a better care home in Torbay. The owners, the manager and all the staff are wonderful. Sadly my father in law passed away and we can only say a huge thank you to the compassion and care you gave to us and my father in law at this sad time. Wonderful place for your loved ones.

I am the 97-year-old husband of a resident at Harbour Rise Rese Home. I visit my 95-year-old wife every day and usually have lunch with her. My experience of life at Harbour Rise is that the residents are the first consideration in the whole organisation of the home. This is demonstrated in every department of care. The atmosphere of the home is that of a happy community where all the resident, staff and management recognise each other as friends.

Finding the right situation for a relative living a considerable distance away requiring extra care and support can be a daunting prospect. My mother at 95 values her independence and still lives on her own. We recommended she attend a day care centre for at least one day a week. Although mum was extremely apprehensive, she reluctantly agreed to at least "give it a try".

We investigated several but from the moment we arrived at Harbour Rise we were extremely impressed both by the Home and the staff.

I cannot recommend them more.

Harbour Rise is delightfully bright and well furnished giving a cheerful impression to visitors and residents alike.

Unfortunately, in March of this year, we had to put mum into care as she had had two falls which resulted in her being admitted to hospital on both occasions. On her return home even with a comprehensive care package in place, it was evident that she could no longer live alone. The transition from independent living to residential home life was made a lot easier for mum and the rest of the family by the warm reception from every member of staff we encountered. Harbour Rise is very efficiently run. Nothing seems too much trouble for either management or staff alike. Mum has needed to attend several hospital appointments, the organisation and management of which have been facilitated by staff. Knowing that mum is safely escorted gives her family peace of mind as we all live 100's of miles away.

There is no doubt that mum's health and state of mind have been transformed and she is now back to the mum we all knew several years ago which her family and friends are thrilled to see. All this is due to the amazing care and attention she has received at Harbour Rise.

My mother-in-law has always been fiercely independent, having travelled extensively and enjoyed a wide range of interests and had a busy social life. I cannot imagine the trauma and inner turmoil she must have endured to "leave it all behind". However, as she now accepts that she cannot safely live alone any longer I cannot think of a better place for her to be.

My mother moved into Harbour Rise, being unable to cope at home due to dementia. She has been made very welcome. Harbour Rise is bright and sunny with lovely sea views, making it a pleasant place to visit. As a family, we are also made welcome. The staff and management are patient, kind and caring and Mum is well looked after. I would highly recommend Harbour Rise.

I am more than pleased with all aspects of the care I have received at Harbour Rise.

My mother has been a resident at Harbour Rise for little over a year now and through that time her care has been 1st class in all areas. There is always something going on for entertainment. She is always treated as an individual and the staff all know her name. If her health deteriorates they catch it quickly and something is done about it. I would like to thank Harbour Rise for the time they have given her.

Special thanks to the staff member for coming to our rescue when we were so worried at finding mum a place that is so kind and helpful not only to mum but to family also. Thanks to everyone. We now feel mum is safe and well looked after.

I was looking for a home in Paignton for my aunt. I looked at several homes but knew Harbour Rise was the right home for my aunt within a few minutes of entering the home. The staff are cheerful and caring, there is no smell of urine, it is very clean and the answer couldn't be more helpful.

My auntie moved from Lancashire into Harbour Rise on 1st October 2016. Being born in Plymouth and after making several requests to her daughter to move her to Devon, she suffers from dementia and therefore the move did unsettle her. But with the help of the dedicated staff, she is now more settled and looks well in herself due to the care she is now receiving. She is a Coeliac and therefore requires a very strict diet, this has been no problem for the staff, each who are aware of what she can/cannot eat. You are always made to feel welcome by the staff and management and I couldn't wish for my auntie to be in a better home.

Whether in person or over the telephone, the staff are always helpful. Nothing seems to be too much trouble for them and the overall ambience of the home is one of laughter and contentment. All the rooms are clean and tidy and the residents are encouraged to personalise their own room. The food is wholesome and substantial with individual preferences, and even the more unusual diets are catered for. No matter how difficult a resident can be, the staff are kind, thoughtful and patient. A real home from home.

The care I receive is good. I enjoy what I can eat at meal times. My budgie is with me and the staff talk to him and make sure he is okay. I like the choice of music and join in with singing what I knew. My room is very pleasant.

Mum was made welcome on her arrival - card and flowers in her room. I feel there is a genuine desire to co-operate with family and meet mum's needs. Good that she was allowed to haver her budgie in her room. I visit 4 times a week and am impressed with efforts to engage residents with singing, quizzes and music, students from the local college came this month to give a pampering session - hand massage, nails. The staff are kind and patient from my experience.

My mother and I are very pleased with Harbour Rise. It is very welcoming and supportive. Mother has has 2 emergency hospital admissions. Staff have been caring, informed us of the situation immediately and shown real concern for her welfare. Mother in turn could not wait to get back there - she sees it as her home, although she has lived there only a couple of months. It is always clean and does not smell of urine.

It hurts leaving my home, but I realised that I needed more help with my day to day life. I felt vulnerable at home. I moved to Harbour rise and I was able to bring some of my belongings to make my room more homely. I even have my own telephone line. I feel safe and secure; well cared for. Everyone has made me very welcome. I couldn't hesitate to recommend Harbour Rise to my friends. I'm glad that I came here.

I was living on my own at home, and I had carers coming in 3 times a day. My family felt that I needed 24 hour care. I came to Harbour Rise and I feel very safe and content. The staff have made me feel very welcome. Nothing is too much trouble for them. It now feels like home. I wouldn't hesitate to recommend Harbour Rise to anyone.