Harbour Rise, Paignton, Devon

Harbour Rise is a delightfully situated home for older people, a short walk from seaside shops and sandy beaches.

Both long-term and respite needs are welcome, with care maintained by a team of experienced staff who help residents to make the most of a pleasing social environment and good community life.

A seating area overlooks the gardens, harbour and sea views, while residents enjoy quality home cooking to personal preference, made in a modern fitted kitchen.

Group: Harbour Rise Ltd

Person in charge: Alison Harding (Manager)

Local Authority / Social Services: Torbay Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Physical Disability. Ages 65+.

Single Rooms: 40

Shared Rooms: 2

Rooms with ensuite WC: 31

Weekly Charges Guide: Personal Care Single £595 – £850 (These prices are only a guideline, please contact Harbour Rise to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Harbour Rise: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Harbour Rise has a Review Score of 9.8 (9.754)

The Review Score of 9.8 (maximum of 10) for Harbour Rise is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews over all time. This Average Rating is also the rating value for Harbour Rise in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.754 for Harbour Rise is calculated as follows: ( (270 Excellents x 5) + (65 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 345 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Harbour Rise is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 15 Reviews ÷ 8.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    24
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Harbour Rise?

  • Extremely LIKELY
    26
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Harbour Rise

  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    6
  • Resident / Service User
    4
  • Friend of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

I am the 97-year-old husband of a resident at Harbour Rise Rese Home. I visit my 95-year-old wife every day and usually have lunch with her. My experience of life at Harbour Rise is that the residents are the first consideration in the whole organisation of the home. This is demonstrated in every department of care. The atmosphere of the home is that of a happy community where all the resident, staff and management recognise each other as friends.

How likely would you be to recommend Harbour Rise? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mum has been in Harbour Rise for four months now, she has dementia, is profoundly deaf and is unable to walk unaided. She receives a lot of care and attention. The staff write little helpful notes to her to communicate because she can't hear them, and she tells us how lovely they all are. The staff are cheerful and friendly and make us feel welcome and included. My Dad visits daily and has lunch with mum and is helped to feel very much part of the 'Harbour Rise Family'. We are glad to have chosen Harbour Rise and to feel confident that Mum and Dad are so well looked after there.

How likely would you be to recommend Harbour Rise? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Finding the right situation for a relative living a considerable distance away requiring extra care and support can be a daunting prospect. My mother at 95 values her independence and still lives on her own. We recommended she attend a day care centre for at least one day a week. Although mum was extremely apprehensive, she reluctantly agreed to at least "give it a try".

We investigated several but from the moment we arrived at Harbour Rise we were extremely impressed both by the Home and the staff.

The standard of care is exceptional. All the staff are caring and treat everybody with dignity. They make it a matter of importance to get to know everyone personally and administer to each person's specific needs in a professional but kind manner.
More importantly is how does mum feel about it? From being vehemently apprehensive, now she is very enthusiastic and can't wait to go back next week.
Well done Harbour Rise! You are miracle workers.
I cannot recommend them more.

How likely would you be to recommend Harbour Rise? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father stayed at Harbour Rise for 4 weeks respite care whilst I was on holiday.
It was lovely to go away knowing Dad was safe and well looked after.
Harbour Rise is delightfully bright and well furnished giving a cheerful impression to visitors and residents alike.

How likely would you be to recommend Harbour Rise? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Unfortunately, in March of this year, we had to put mum into care as she had had two falls which resulted in her being admitted to hospital on both occasions. On her return home even with a comprehensive care package in place, it was evident that she could no longer live alone. The transition from independent living to residential home life was made a lot easier for mum and the rest of the family by the warm reception from every member of staff we encountered. Harbour Rise is very efficiently run. Nothing seems too much trouble for either management or staff alike. Mum has needed to attend several hospital appointments, the organisation and management of which have been facilitated by staff. Knowing that mum is safely escorted gives her family peace of mind as we all live 100's of miles away.

There is no doubt that mum's health and state of mind have been transformed and she is now back to the mum we all knew several years ago which her family and friends are thrilled to see. All this is due to the amazing care and attention she has received at Harbour Rise.

How likely would you be to recommend Harbour Rise? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law became a resident of Harbour Rise in March of this year after a series of falls and hospital admissions it became apparent that we as a family needed to secure her health, well being and safety in a residential home.
It was with some apprehension due to the adult social care horror stories currently in the media that I first visited my mother-in-law in Harbour Rise I immediately sensed a calm and welcoming atmosphere the physical environment could not have been further from what I had feared it would be.
I was greeted by staff who clearly enjoyed their work and had a warm and empathetic relationship with the residents. On my way up to my mother-in-laws bright and spacious room, I met several residents all of whom were smart and cheerful.
My mother-in-law has always been fiercely independent, having travelled extensively and enjoyed a wide range of interests and had a busy social life. I cannot imagine the trauma and inner turmoil she must have endured to "leave it all behind". However, as she now accepts that she cannot safely live alone any longer I cannot think of a better place for her to be.

How likely would you be to recommend Harbour Rise? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother moved into Harbour Rise, being unable to cope at home due to dementia. She has been made very welcome. Harbour Rise is bright and sunny with lovely sea views, making it a pleasant place to visit. As a family, we are also made welcome. The staff and management are patient, kind and caring and Mum is well looked after. I would highly recommend Harbour Rise.

How likely would you be to recommend Harbour Rise? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I entered Harbour Rise in the second week of March because of balance problems.
Once on the floor, I was always unable to get up.
I was taken to a hospital on two occasions - end of December 2016 and February 2017.
My sons were worried, especially as they all live far away.
We decided that a rest home was the answer.
I am more than pleased with all aspects of the care I have received at Harbour Rise.

How likely would you be to recommend Harbour Rise? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

My mother has been a resident at Harbour Rise for little over a year now and through that time her care has been 1st class in all areas. There is always something going on for entertainment. She is always treated as an individual and the staff all know her name. If her health deteriorates they catch it quickly and something is done about it. I would like to thank Harbour Rise for the time they have given her.

How likely would you be to recommend Harbour Rise? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The care and attention to mum we are so pleased to say is excellent at all times.
The home is all we could have wished for. Our very big thanks to all the staff.
Special thanks to the staff member for coming to our rescue when we were so worried at finding mum a place that is so kind and helpful not only to mum but to family also. Thanks to everyone. We now feel mum is safe and well looked after.

How likely would you be to recommend Harbour Rise? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I was looking for a home in Paignton for my aunt. I looked at several homes but knew Harbour Rise was the right home for my aunt within a few minutes of entering the home. The staff are cheerful and caring, there is no smell of urine, it is very clean and the answer couldn't be more helpful.

How likely would you be to recommend Harbour Rise? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My auntie moved from Lancashire into Harbour Rise on 1st October 2016. Being born in Plymouth and after making several requests to her daughter to move her to Devon, she suffers from dementia and therefore the move did unsettle her. But with the help of the dedicated staff, she is now more settled and looks well in herself due to the care she is now receiving. She is a Coeliac and therefore requires a very strict diet, this has been no problem for the staff, each who are aware of what she can/cannot eat. You are always made to feel welcome by the staff and management and I couldn't wish for my auntie to be in a better home.

How likely would you be to recommend Harbour Rise? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Whether in person or over the telephone, the staff are always helpful. Nothing seems to be too much trouble for them and the overall ambience of the home is one of laughter and contentment. All the rooms are clean and tidy and the residents are encouraged to personalise their own room. The food is wholesome and substantial with individual preferences, and even the more unusual diets are catered for. No matter how difficult a resident can be, the staff are kind, thoughtful and patient. A real home from home.

How likely would you be to recommend Harbour Rise? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum was made welcome on her arrival - card and flowers in her room. I feel there is a genuine desire to co-operate with family and meet mum's needs. Good that she was allowed to haver her budgie in her room. I visit 4 times a week and am impressed with efforts to engage residents with singing, quizzes and music, students from the local college came this month to give a pampering session - hand massage, nails. The staff are kind and patient from my experience.

How likely would you be to recommend Harbour Rise? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The care I receive is good. I enjoy what I can eat at meal times. My budgie is with me and the staff talk to him and make sure he is okay. I like the choice of music and join in with singing what I knew. My room is very pleasant.

How likely would you be to recommend Harbour Rise? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Safety / Security: Excellent

Rooms: Good

My mother and I are very pleased with Harbour Rise. It is very welcoming and supportive. Mother has has 2 emergency hospital admissions. Staff have been caring, informed us of the situation immediately and shown real concern for her welfare. Mother in turn could not wait to get back there - she sees it as her home, although she has lived there only a couple of months. It is always clean and does not smell of urine.

How likely would you be to recommend Harbour Rise? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was living on my own at home, and I had carers coming in 3 times a day. My family felt that I needed 24 hour care. I came to Harbour Rise and I feel very safe and content. The staff have made me feel very welcome. Nothing is too much trouble for them. It now feels like home. I wouldn't hesitate to recommend Harbour Rise to anyone.

How likely would you be to recommend Harbour Rise? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It hurts leaving my home, but I realised that I needed more help with my day to day life. I felt vulnerable at home. I moved to Harbour rise and I was able to bring some of my belongings to make my room more homely. I even have my own telephone line. I feel safe and secure; well cared for. Everyone has made me very welcome. I couldn't hesitate to recommend Harbour Rise to my friends. I'm glad that I came here.

How likely would you be to recommend Harbour Rise? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Very friendly staff and bright environment.
My fiend seems very happy here.

How likely would you be to recommend Harbour Rise? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are always very friendly and caring. The staff look after the residents and are always available to help and give assistance when needed.
Various activities are done on a regular basis.

How likely would you be to recommend Harbour Rise? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been attending day care since January, initially 1 day a week but now attends 6 days as she enjoys the social activities and interaction with other service users and the staff. All the staff are very friendly and caring towards mum. If I have a query management are happy to help and communicate very efficiently either by phone or email but could see them in person (which I have done when I needed support) Harbour Rise gives mum a quality of life and also myself as I know when she is there she is being stimulated and kept safe so I don't have to worry. Already have recommended.

How likely would you be to recommend Harbour Rise? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mum was first a client of the day centre which she really enjoyed. In April her health deteriorated. After a two week stay in Hospital she was no longer able to live safely at home. Harbour Rise offered her a lovely room but most importantly could cope with all her medical problems. They have been very supportive and the staff so patient with Mum helping her to cope with the problems that arise because of her age.
She is now very happy and settled in Harbour Rise enjoying all her meals and loves being in the lovely bright lounge taking part in all the activities with other residents. Having had experience of nursing homes in the area over several years with various relatives it is such a relief to find a good home with staff and management who are helpful and caring.

How likely would you be to recommend Harbour Rise? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My step father is receiving excellent care at Harbour Rise. Initially when he entered the home he was frequently quite distressed and not wanting to leave his room or engage with other people however staff have encouraged him and he is now much happier and has settled in very well. He has a great interest in market railways and management are encouraging and supporting him in this and I feel that this has helped to give him a focus and real sense of purpose.

How likely would you be to recommend Harbour Rise? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Mother was made very welcomed as this was her first experience everybody was very friendly and included her in their chatter and the entertainment laid on was very enjoyable. Meals were fresh and very tasty and tea flowed very frequent.

How likely would you be to recommend Harbour Rise? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Harbour Rise is a first class establishment. The staff are very good and I and my mother are both extremely happy with every aspects of this facility, mother loves coming here she has stayed for respite and again that was faultless, I have no intention at all of her going anywhere else as Harbour Rise in my opinion can bot be bettered. The level of care and understanding and the overall friendliness and welcoming atmosphere put me and mother at our ease right from the start and this has just continued. Outstanding Thank you

How likely would you be to recommend Harbour Rise? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We were in a position where we were not happy with the care of my father in a previous home. Looking for another place was daunting. The management and staff at Harbour Rise were exceptional. They have been kind, considerate, caring and respectful of my father's needs. He has settled very well. He is clean, well dressed, stimulated mentally and cared for, this is obvious whenever we visit.
In addition, we as a family are acknowledged every time we visit. Our names remembered and there is always a cheery smile and a caring word. My father's whole demeanour has changed in the three months he's been at Harbour Rise. He has been mentally uplifted. I live overseas and feel happy to leave knowing Dad is ok now.

How likely would you be to recommend Harbour Rise? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On our first visit to Harbour Rise we were impressed with the general ambience, accommodation, decor and appearance of the residents together with the enthusiasm of the staff. Mum has settled in well and has been treated with respect and dignity. We always visit unannounced and have been impressed with the care, dedication and professionalism of the staff. Mum always speaks very highly of all of them. We are very happy with the treatment mum receives and wholeheartedly recommend this care home.

How likely would you be to recommend Harbour Rise? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

When my husband had a severe stroke 27 years ago, it paralysed his right side and took away his speech. It meant that I needed respite care for him and I was fortunate enough to find this residential home. My husband needed the care and devotion given by all the staff, some of them have remained at the home from the beginning and others for many years. I always feel confident when I leave him and know that the patience they have to understand his needs is second to none. Care is taken right down to the smallest detail, while in the home there is a feeling of a relaxed environment. The owners of the home make sure that everything is kept to a high standard.

How likely would you be to recommend Harbour Rise? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Despite an application at very short notice the management were willing to accommodate Mum for respite care following a very serious car accident.

We were delighted to find the room clean and comfortable, Mum was also able to personalise her room.

The staff were caring and attentive and Mum felt they made her stay "home from home".
Would definitely recommend.

How likely would you be to recommend Harbour Rise? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Care Home Idol 2016

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