Care Homes Owned by Harbour Rise Ltd

It seems rare that anyone moves into a home of their own volition and it's quite an emotional journey enforcing this upon a family member, in this case my Father. Harbour Rise have been outstanding in helping to manage this difficult process and the support from all the staff we've encountered has been very helpful.

There seems to be little comparison with corporate owned care-homes and it's obvious that the owners, who also work full time in the home are committed to providing the best care possible and take great efforts to personalise the care they give.

It's early days for my Father who has dementia and he is still confused about the new situation and surroundings but he's comfortable being looked after for the moment and I'm confident he will settle in and enjoy his new home in good time.

After sadly suffering a fall at home and then enduring a period of being moved between numerous hospital and rehab stays, Mum was immediately welcomed into Harbour Rise and provided with a safe and secure environment which she quickly accepted as her new home. The staff have all been exceptional from day one in making her feel welcome as a valued individual rather than just another resident on a list. She has been actively encouraged to continue with rehab exercises and increase her mobility, which has led to regained independence and sense of worth.

The best word to sum up would be 'community'. Mum regularly talks about other residents she has got to know and sits with at meal times. She acknowledges the wide range of activities on offer and chooses to engage with many of them, all adding to her sense of belonging, companionship and well being. The on site presence of owners Mark and Cecille leading by example is a huge driver towards the very caring community that Harbour Rise is.

My mother-in-law has been a resident in Harbour Rise for a few months now. I have been particularly impressed with the staff's ability to care for the whole person. They take the time to get to know and understand how they can make someone feel cared for, included and valued. It has also been very encouraging to see the enrichment trips and activities that regularly take place - e.g. trips out for afternoon tea, visits to garden centres or just a drive round the bay in the home's minibus. It lets them enjoy the beautiful area where they now live.

It is tremendously hard when your loved one needs more care than you are able to provide yourself and I am so happy and relieved to have found Harbour Rise for my mum. All the staff are friendly, helpful and accommodating. Every time I visit I am greeted with a smile and hello from staff members. The home itself is clean, bright and welcoming and the residents rooms are comfortable and have ensuite facilities. Communications between the care team, residents and their families is excellent. There is plenty of entertainment to keep everyone engaged and mum particularly enjoys the singers and musicians who give her the chance to to enjoy a bit of a singsong and a boogie! Mum loves being able to get her daily newspaper and takes full advantage of the hair salon. The owners Mark and Cecile are very hands on and visible at the home and work hard to make everyone's life just that little bit better. I would heartily recommend Harbour Rise to all who are about to embark on this stage of life.

I would not hesitate to recommend Harbour Rise to anyone looking for care for their loved ones . Lorna

All in all, we couldn't have wished for Dad to have been in a better place in his final years.

He was in the middle of playing Rule Britannia when l discovered it was one of the residents birthdays, I interrupted him & asked if he could poss play happy birthday next, he did no more than to start playing it there & then & we ALL sang happy birthday to her she was overwhelmed bless her. He then resumed Rule Britannia. Another carer came in to wheel the birthday person out for lunch & she started singing happy birthday to her, l said awe we've just all sung that whilst Luc played the tune on the harp. He then played it again & asked her her favourite song, Danny Boy she said & he played that beautifully for her. She was so happy. X

I would not hesitate to recommend Harbour Rise. The compassion, dignity, and support provided were truly outstanding.

We would highly recommend Harbour Rise.

I found Harbour rise a very good care home with great facilities and great staff ,room my mother had was a good size and was just what she needed. she was only there for 5 weeks respite. while I had my house adapted for her to live with me ,and will use them again I'm sure , mum liked being there ,and was well looked after ,the staff were always accommodating and friendly.That they do respite, and daycare shows the many ways it helps you with the care of your loved one when needed

All the staff and management are the most incredible people who are dedicated to all the residents and day visitors alike. The family feel so lucky to have accessed this care for her and she was treated with utmost care and dignity and she was able to spend time with all her great grandchildren who live close by. We would most definitely like Olive to be able to have respite there again - the family had complete peace of mind and she had a fabulous stay. Thank you!

Although we live a fair distance from Paignton, when we do visit we are greeted by very friendly staff into an inviting environment. We are encouraged by the regular emails and social media updates we receive and are content in the knowledge that Dad will be looked after extremely well.

All the staff are extremely friendly and welcoming, even the owners (Mark and Cecile) make the time to say hi and even remember the names of the families. It is like a home from home and I am so pleased Dad found it.

I watched angels dealing with the residents with kindness, patience, love and friendship. Not only have I been brought back to health and fitness, this experience has made me a better person, no more cynicism, no more hustling past older people, grumbling because they were in my way, and I thank each and every person here at Harbour Rise.

Dad has gone from strength to strength after six weeks of respite care and is now talking about coming back for a longer stay! Staff are wonderful and can't do enough for you. Would highly recommend.

The home itself is clean, sunny, comfortable & welcoming, both my sister & I can't thank everyone enough for everything they are doing for dad, we see how he's improving from the help & support he is getting & the environment he is living in. Thank you.

I wouldn't hesitate recommending Harbour rise to anyone looking for this type of facility.

Being such a lively and sociable character, the idea of dad being in a care home was always terrifying for us, but at Harbour Rise he gets the two things he needs the most - joy and comfort. Known for his infectious laugh, our greatest fear was dad's laughter fading away in care, but it rings loud and clear every time we visit.

We're relentlessly impressed by the staff's level of professional care, but also how loving and personable they are. Every time we visit, we're made to feel so welcome, and they go out of their way to make sure our visits with dad are always special.

Mum has been in Harbour Rise for 18 months now, we could no longer give her the care she deserved when she was living with us. Since she arrived at the home her mental state has improved as she was isolated at our home. She engages with the staff and a few of the other residents who she has got to know. The whole staff team are absolutely amazing at looking after her and provide a safe and friendly environment. She is fussy about her food but they always provide her with food that she fancies at that moment in time which is lovely. She has had a couple of health issues but the care home have taken care of her and arranged health visits and doctors appointments. She really enjoys trips out which the home arrange with their cheerful drivers, she recently went to Churston library and came home with 6 books as she is an avid reader, she was delighted with them. If Harbour Rise was a hotel it would definitely be 5 stars, I couldn't recommend it enough, thank you all for looking after Mum.

I was invited to attend the Friends & Family quiz night at the beginning of November 2025. The evening was very well managed with a delicious curry being served along with refreshments for both residents and visiting relatives/friends.

The evening was a fantastic way to learn more about the types of activities on offer at Harbour Rise. It was a fun and enjoyable evening which helped us all connect and spend quality time together whilst participating in the quiz.

It was delightful to witness the interaction of both staff and residents, as I believe activities such as this really help residents to engage not just with each other, but to meet and make new friends in a warm and safe environment.

I noticed how patient and attentive the staff were to the residents and I was impressed with the presence of management, which also contributed to everyone feeling like part of one big family.