Harbour Rise

My mother-in-law moved into Harbour Rise because the ceiling fell down in her house. My family and I called to see if there was any availability. To our great fortune, a lovely room with sea views was available straight away. We were a little apprehensive but our experience at Harbour Rise has been fantastic. My mother-in-law is happy and content and really enjoys all the staff who are so happy and the quality of the care is so good, the staff cannot do enough for her. She even made up that it was her birthday and they made her a cake and a real fuss. Nothing is too much trouble and she hasn’t looked this well in a long time. The home encourages her to come downstairs which she does but she does also enjoy looking at the sea views. She loves the food and the pampering on a Friday when she has her hair done by the resident hairdresser. The office and management are really engaging and understanding of the stressful situation we found ourselves in and they couldn’t do more to help us.

Dad moved into Harbour Rise a month ago after struggling at home. He knew the home well as Mum was a resident there for 5 years and Dad had also been twice for respite. It was a difficult decision to admit he needed full-time care, but he said he only wanted to go to Harbour Rise! The process was very smooth as I rang up on a Sunday and luckily they had a room available and Dad moved in on the Friday. Dad soon settled in and enjoys spending time in the communal lounge but also likes to go back to his room after supper to watch his TV. The staff were pleased to see him and made him feel very welcome. Dad now knows he has made the right decision and is very happy and content. Prior to admission, Dad seemed very low in mood but now he is always smiling when I visit and enjoys telling me what he has had to eat and the activities he has participated in. Nothing is too much trouble for the staff and they are always there for the families just as much as the residents.

My mother was attending Harbour Rise’s day care centre four times a week and she thoroughly enjoyed attending the centre. She was fond of the residents and staff and she got to know them over the last year or so. The company and stimulation were a big plus. My mum then had a fall at home and I thought she might benefit from two weeks respite care to build up her strength and confidence again. This has been so successful, my mum looks so much better. I then made the decision to move mum into full-time care, it was the best option for both mum and myself. I now visit my mum knowing she is in a safe caring environment as I was unable to care for her now that her care needs had increased. The same daycare staff work in other areas of the home meaning that everyone knows her and it's lovely to see her enjoying life there. I am so grateful to Harbour Rise for the care provided, it now allows me to visit her at convenient times and I am so pleased with how well she is looking again.

The respite stay has allowed me to rest and I am so thankful for the care provided. My father will go back to daycare again now but if he required respite care again or full-time care we would not look anywhere else.

We would have absolutely no hesitation in recommending the home to anyone.

We know that her remaining years will be spent being content and well looked after in the happy place that is Harbour Rise.

My father moved into Harbour Rise in July 2021, we have come to know the staff and the residents very well and we couldn’t be happier. The care my father receives is so good and my family feel so lucky he is at Harbour Rise. He takes part in the activities and is taken out on the bus for trips around Torbay and he adores the food, especially the breakfasts. When my family visits the home the atmosphere is simply wonderful and so uplifting. Everyone is so friendly and they know the smallest details about my dad. We look forward to the weekly email and we enjoy the events held such as the Garden Party and the Christmas Fayre where Dad was able to buy some Christmas presents for his family. The home recently hosted my Father's 100th birthday party in the Café area and we had over 20 guests, it was so nice to have this catered for by Harbour Rise in a safe environment, my sister and brother and I will be forever grateful to the home for their hospitality and kindness on this day.

Thank you, everyone!

Thank you.

My aunt had a very difficult 2022. After various spells in Hospital, we needed a good long-term solution for her care needs, being no longer capable of looking after herself. The admission process into Harbour Rise was professionally managed. On arrival, my aunt was very anxious but within days had settled into the Harbour Rise routine of activities and interaction. She has actually blossomed physically, eating well and doing greater movement than before. She is now adamant that she wants to stay at Harbour Rise. All the staff I have interacted with have been both professional and caring, unfortunately fairly unique among care providers.

My dad moved to Harbour Rise last autumn after he was no longer able to live on his own. He has been very well looked after by all the staff at Harbour Rise since his move, they have made a real effort to get to know him and help him settle in. Everyone is so friendly and helpful, getting to know his family when we phone or visit. The little café is a lovely place to sit in when we visit. It has given us all so much peace of mind knowing he is so very well looked after. Everything is well kept and there are lovely views of the sea which my dad loves as he has always lived near the sea. He is enjoying the company of others after having lived on his own for so long. The staff are always ready to help and are so kind and caring with all the residents. The variety of daily activities helps the time pass and keeps everyone entertained and we are kept up to date with regular communications. Thank you to everyone at Harbour Rise for their amazing care.

The management team are readily available to respond to any issues that arise and respond quickly and efficiently. They communicate well both personally and through a weekly email with photos of things that are going on in the home. Their care is of the highest standard.

Mum has just passed after spending the last three and a half years at Harbour Rise. From the word go it was obvious the whole team were dedicated, friendly, helpful, kind and compassionate, this didn't waver at all. The home is always warm and welcoming. Mum was very settled and content within the Harbour Rise family. The team were, as always, amazing in the last days of mums life, also enabling us to stay with her 24/7 until the end, something we will always be very grateful for.

I am so grateful for the care and support that Harbour Rise gave my dad but really sad that I had not been able to convince my dad earlier to go as he thought it was a wonderful place and had got his sparkle back.

My auntie is a social lady and has made lots of friends at the home and she has enjoyed the activities and the trips out. She has lovely banter with the staff who are so caring and always have time for her and for myself when I visit. I have never seen her so happy.

My dad has been in this home for a month, and all the staff have made him feel so welcome and helped him settle in. A huge change from living independently at home which he could no longer manage. We really enjoyed the Christmas market event where the staff had made such an effort to decorate the home and create a lovely warm, joyful evening which we both loved. He is settling in well and starting to feel confident in joining in with trips out. Enjoying the carol service in Paignton this week. Thank you so much to this amazing team for the personal care and attention to his needs that have made such a positive difference to his well-being.

My sister and I recently had to use Harbour Rise as an emergency respite, to care for my mother, whilst my father was in a local hospital. We both live away and the care home gave us absolute peace of mind, at a very difficult time, when we also had the care of other family members emerging at the same time, in other parts of the country. It could have been a terrible outcome. However, Harbour Rise was there for us. My mother's medications and personal care were carried out with utmost professionalism, but also there was kindness and care, not only shown to my mother, but also towards family members. The care staff gave up their own time for my mother to make an important appointment. The experience we had, has been heartwarming and reassuring, that such care is still accessible. Thank you so much Harbour Rise and the team.

My father is 91 years of age and was admitted to the hospital with heart failure, and this is now life-limiting. My parents have been married for 70 years and never lived apart. My father had a negative perception of all care, referring to them as institutions. Due to the recent emergency, he was unable to care for Mum, and we needed somewhere safe and caring while Dad's needs were met in the hospital. Harbour Rise came to our rescue! We were reassured that Mum would be looked after. The staff and the manager went over and beyond their role to provide a safe haven while Dad recovered. My dad was able to visit, and I could see that his preconceptions started to dissolve. Dad realised he now needed help so Mum's needs could be met sensitively and safely. As a family, we are so grateful for the proactive and responsive approach of the staff at Harbour Rise, who thoroughly deserve their CQC Outstanding rating. You have demonstrated that you are compassionate and empathetic to service users and their families. Thank you.

Every member of staff looked after my grandparents amazingly! The place feels like a home from home. Nothing was every too much trouble. They made my grandads last few days comfortable and this meant my grandma could spend that time with him too. Thank you for all your help in the care you have given. I have not known a care home like it.

My Nan moved into Harbour Rise 3 weeks ago to be near my mum and I as she was living over 3 hours away and her Alzheimer's is getting worse. She has settled in well, when I visit her she tells me how nice the food is and the carers are lovely. She is always well presented when I visit and enjoys our cups of tea together.