Harbour Rise

18 Roundham Road, Paignton TQ4 6DN
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Top 20 carehome certificate
10 154 Reviews
  • Harbour Rise, Paignton
Harbour Rise is a delightfully situated home for older people, a short walk from seaside shops and sandy beaches.

Both long-term and respite needs are welcome, with care maintained by a team of experienced staff who help residents to make the most of a pleasing social environment and good community life.

A seating area overlooks the gardens, harbour and sea views, while residents enjoy quality home cooking to personal preference, made in a modern fitted kitchen.
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Care Provided by Harbour Rise

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1650 – £1772
  • Self-Funded Residential Dementia Care: £1650 – £1775
  • RESPITE Self-Funded Residential Care: £1700 – £1750
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1750

Fees are based on residents' needs and their room and are assessed on a yearly basis.

These prices are only a guideline, please contact Harbour Rise to find out the exact price for your requirements.

Contact Harbour Rise to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Contact Harbour Rise to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Julia Alcock Welch (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Physical Disability
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (44)
  • Single Rooms with Ensuite Wet Room (7)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • The home encourage visits from 10am and outside of meal times to encourage the residents to have a pleasant and undisturbed meal.

Parking

  • Visitors are welcome to use the homes off-street parking.

Harbour Rise Reviews (154)

10

Harbour Rise has a Review Score of 10 (9.967) out of 10, based on 48 reviews in the last 2 years.
Over all time Harbour Rise has 154 reviews.

Overall Experience
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Date Published
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  • 48
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Reviewer Connection to Harbour Rise
  • 60
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Total of 154, showing 81-100
Review from Kay B (Niece of Resident) published on 13 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Harbour Rise proved to be the best choice of care home to look after my uncle. Every member of staff was respectful to him and he very much appreciated their kindness, help and support especially as he became older and his needs became greater. He really enjoyed the entertainment provided, in particular
the sing-a-longs. There is a bright canteen and social area plus another cosy room with a bar where the residents can just relax and have a tipple. Overall, in my experience, everyone was professional, efficient but also approachable, always pleasant and very caring.
Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for your lovely review. Your uncle was a gentleman and a pleasure to care for.

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Review from Peter R (Son of Resident) published on 24 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have recently lost my mother, but for nearly three years, she has called Harbour Rise her home. I can call it her home as the owners, management and staff have become her, and my, family, as well as friends.
Right to the end she had her sense of humour and although the evils of dementia robbed her
of her memory, the staff still made memories and brought out her sense of fun, never rushing, always caring, nothing was too much trouble.
I cannot believe it is possible to find a more amazing, caring and loving group of people than everyone at Harbour Rise.
To anyone who is looking for the very best for their loved ones, I sincerely hope you have the opportunity to make Harbour Rise their home.
My eternal thanks to you all.
Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for your most sincere and humbling review. Looking after Mum was a pleasure; thank you for trusting us. We will miss you all very much.

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Review from Chris M (Son of Resident) published on 13 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been looked after very well at Harbour Rise and she is very happy there.
We cannot fault Harbour rise. My mother went into Harbour Rise in May 2021 and has
got much better in the few weeks she has been there.
Reply from Cecile Edwards, Owner at Harbour Rise

Thank you Chris, it is a pleasure to look after Mum and we're so pleased she has settled in so well.

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Review from Angela D (Daughter of Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Harbour Rise Rest Home has been our saviour. In our hour of need, the team listened to our problems, understood and empathised with them, and more importantly, gave my sister and I the courage to start the process of moving our ninety-nine-year-old mother into their home.
Fiercely independent, but
extremely anxious about her ability to cope any longer, worry was written all over Mum's face. Destiny stepped in when Mum had a fall and, the same day, my sister was signed off with a back problem. It was crunch time. We had to make a decision. Moving into the home in early April and surviving two weeks of self-isolation with much help and support from the wonderful, caring, team, she is now a changed person - the worry has flown away. She is happy and content, extremely well looked after, and safe. She has not looked back and neither have we.
Thank you all at Harbour Rise for returning our lives to us and letting us sleep at night in the knowledge that Mum could not be in better hands.
Reply from Cecile Edwards, Owner at Harbour Rise

Thanks for your wonderful feedback. Your situation was challenging but so glad Mum's admission was a success story. Thanks for trusting us.

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Review from Zoe M (Friend of Resident) published on 20 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We felt extremely anxious when helping our friend choose a care home after bad experiences in a previous home but couldn't be happier with our choice. Everyone at Harbour Rise is welcoming and caring and will always help out in any way they can. The management and staff take time to really get to know
their residents and build a strong personal relationship with them. This in turn helps the residents feel safe, respected and well cared for.
The past year must have been extremely challenging for all staff at the home but they have continued to think of new ways to entertain the residents, develop innovations to allow contact with loved ones and share extra communication through emails and the website. I wouldn't hesitate to recommend Harbour Rise to anyone choosing a care home.
Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for your lovely feedback. Moving a relative or a friend to a care home can be very anxious indeed but we are delighted the experience went as well as possible.

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Review from Katy B (Daughter of Resident) published on 6 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very concerned and a little reluctant to start using a care home for mum. But Harbour Rise has been really excellent at not only ensuring mum settles well but also enormously patient with three rather nervous offspring. We feel hugely relieved and thankful for the excellent care and support
given by all at Harbour Rise.
Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for your lovely feedback. Delighted Mum is doing well and that you are happy with our care.

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Review from Barry G (Son of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Harbour Rise for the past 3 months. From day one the level of care and attention provided by the staff has been of the highest standards. I have been particularly impressed with the professionalism and patience with which they have dealt with her dementia problem, particularly
with the added pressure during this difficult lockdown period. In my contacts with the staff they are always cheerful, positive and reassuring.
Also impressive is the management team's efforts to keep families informed through telephone contact on personal issues and emailed weekly bulletins giving information about their wide range of organised social and communal opportunities for residents.
My mother is very happy with her accommodation and feels she is well fed and cared for.
Our choice of Harbour Rise was based on recommendations of local people and its excellent Care Quality Commission review.
I have not been disappointed.
Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for your raving review, it is a pleasure looking after Mum and I am so glad you are both happy.

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Review from Jeanette S (Daughter of Resident) published on 1 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went in to Harbour Rise for respite just after Christmas after a spell in hospital. The carers are amazing in this home, nothing is too much trouble for them. My mum always said that she never wanted to go into care, it was her worst dread but guess what? she has now decided that she wants to
stay there as in her words it is such a lovely place to be. It's a difficult time for everyone at the moment especially those in care but Harbour Rise has pulled out all the stops to allow family to visit one day a week in the pod. Staff have certainly gone the extra mile for all the residents. They send an email every Friday with an update of what's going on in the home with updated pictures on the website of what the residents have been up to that week. They well deserve their outstanding rating from CQC.
Reply from Cecile Edwards, Owner at Harbour Rise

Thank you so much for such a positive review, Mum is a pleasure to look after and we are delighted that she has decided to stay at Harbour Rise following her respite stay.

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Review from Robert W (Son of Resident) published on 20 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Harbour Rise for a number of months. The home is extremely professionally run with management and staff that are hard-working, kind and considerate. Since being at Harbour Rise, my mums quality of life and wellbeing have notably improved as her situation has been well managed, such
that’s she has had some stability. The strengths of Harbour Rise include the kindness and compassion of the staff and attention to detail, with a lot of effort put into small things to improve people’s quality of life. Staff are very proactive and things always appear under control. This has been illustrated under the challenging conditions of Covid-19 whereby high standards have been maintained due to obvious hard work and good decision making. Staff are very approachable and communication with relatives is good. Whenever I visit my mum, I am able to leave feeling very reassured that she is well looked after, which is great.
Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for your lovely review. Mum is a pleasure to look after and we are delighted you are both very positive with Mum's experience at Harbour Rise.

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Review from Mark G (Husband of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a healthcare professional who took early retirement 10 years ago to care for my disabled wife. When I could no longer care for her at home, my wife decided she would like to be cared for in Harbour Rise nursing home and I'm so glad she did. Up to her death earlier this month, the care my wife received
was exemplary in every aspect. She was treated with the utmost care, respect, love and dignity throughout her stay and in her final days, she was very much at peace. I can now see why Harbour Rise is one of only a very few nursing homes, in the whole of the South West, to be rated "outstanding" by the Care Quality Commission. Should I ever need a nursing home in the future, I hope that there will be a place available for me at Harbour Rise.
Reply from Cecile Edwards, Owner at Harbour Rise

Dear Mark, thank you for your wonderful review. It was a pleasure to look after your wife, thanks for trusting us to do so. There will always be a place for you, although hopefully not too soon.

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Review from Jane C (Daughter of Resident) published on 10 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum is a resident at Harbour Rise as of this year, and we are extremely happy with the quality of care she is receiving. The rooms in the home are all nicely decorated and very comfortable, and the food and drink is high quality with lots of variation. The staff are all very friendly, my Mum loves
having a chat with them. Even though it has been a tricky time during COVID-19, the staff have managed to keep everyone safe and happy, with lots of activities - including VE Day celebrations and arts and crafts - and the quality of care has not suffered in any way.
Overall, we are really thrilled with the care Mum is receiving and wouldn't hesitate to recommend Harbour Rise.
Reply from Cecile Edwards, Owner at Harbour Rise

Thanks for your lovely review, it is a pleasure to look after your Mum.

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Review from Wendy H (Daughter of Resident) published on 6 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is an excellent care home the staff make everyone feel very welcome. They are kind and caring. It is a difficult decision where a loved one needs to reside but it is like a family home. I cannot fault it everyone goes that extra mile. Throughout lockdown, they have helped reassure us that mum is
well and being kept safe. A huge relief to all. There are many friendly faces and they all help with the smooth running of the care home. I would strongly recommend this residence to anyone who is trying to source a suitable home. Thank you all.
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Review from Karen H (Relative of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since taking up residence at Harbour Rise my Aunt is happier and healthier than I've seen her in years. The care she has been shown is exemplary, the owners and their staff truly care about their residents, encouraging them to participate and engage with activities and those around them. The regular
updates we get from the owners are a great comfort to our family, and the pictures of her smiling and engaging with the world are heartwarming. I would not hesitate to recommend this facility to anyone needing a safe, caring and loving place for a precious member of their family. We are very grateful to have found Harbour Rise.
Reply from Mark Edwards, Owner at Harbour Rise

Thank you so much for your lovely comments. It is lovely to see your Auntie doing so well and enjoying herself.

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Review from R H (Granddaughter of Resident) published on 18 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Living so far away it has been an absolute pleasure to look at the website and see my relative enjoying daily life in Harbour Rise. During these unprecedented times, it has been so reassuring to see all of the residents enjoying the day to day life. The team always go above and beyond, and even with
so much doom and gloom outside of the care home, their little bubble has been a very happy place to view on the computer. Many thanks to you all.
Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for your lovely feedback. We have been very grateful to keep our "Happy Bubble" going indeed. What a nice way to describe it!

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Review from Andrew (Stepson of Resident) published on 16 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
During this very trying and difficult time, the care and attention that has been shown can only be called outstanding. Well being and activities for all the residents have been thoughtful and enabling to ensure that health and mental stimulation is to the forefront. The pictures on the web site show
the happy smiling faces enjoying the varied activities that were provided. Knowing that our step mum is very happy in her safe and secure environment is a great comfort.
Outstanding team, Harbour Rise deserves a gold star.
Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for such a wonderful review. We are very proud to do what we do, it means a lot to us to feel appreciated too.

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Review from Rachel B (Daughter of Resident) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
As I live in London and only have visits with my Dad every 2 months, the weekly updates from the home during this difficult time have been very reassuring. The staff have kept my Dad safe and well amused and the photos on the website show residents engaged in a variety of activities and having some
engagement with the local community in the way of gifts such as shellfish and takeaway. My Dad was a keen cyclist and the owner has taken the time to talk to my Dad about this and keep him included in some way with the Cycling Club. We are also able to make video calls, which my Dad has very much enjoyed.
Reply from Cecile Edwards, Owner at Harbour Rise

Glad you and Dad are enjoying the video call sessions, they seem to be a great way to keep in touch during the Coronavirus. We got some hand cream from the Mid Devon Cycle Club as they raised money to support carers during the pandemic. We told Dad about it and he was thrilled.

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Review from Jennifer B (Daughter of Resident) published on 30 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment my mum arrived, she was made to feel very welcome, and part of the Harbour Rise family.
Every visit, she was full of praise for the staff and particularly the wonderful meals.
Mum always looks clean and tidy and is happy to join in with activities, particularly difficult for her with
poor sight, but she's been encouraged and supported all the way.
Currently, in lockdown, the weekly updates and photos of residents have been very welcome and reassuring. Mum is definitely in the right place. Thank you to you all.
Reply from Mark Edwards, Owner at Harbour Rise

Thank you for your lovely review. I am pleased that our weekly email updates and photo publications online are helping us all to keep in touch and reassured.

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Review from Louise (Daughter of Resident) published on 30 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum began visiting Harbour Rise as a daycare resident in January 2019 when she needed some company following the passing of my father. She had also developed mobility issues and had begun to have falls. She started off visiting twice a week, which soon developed to five days a week. When her mobility
worsened, mum stayed for a period of two weeks for respite whilst we went on holiday as we did not feel she would be safe at home. She seemed to enjoy herself, and therefore the decision to move permanently seemed the safest option, knowing that she would be well looked after. She has now been a permanent resident for a year, and although she took some time to settle, and understand that other residents needed attention as well, I think she has realised this is her home. She has made friends with many of the members of staff. She still goes into the daycare lounge during the day as she likes the business and activities they provide.
Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for your lovely and positive review. We are pleased that Mum is enjoying both the Care Home as well as the Day Care Centre. She is mixing well with everyone and she is doing well.

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Review from C B (Daughter of Resident) published on 6 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family were so happy with Harbour Rise when we discovered that the owner had especially bought a bird table for mum's patio. I had mentioned to him that my mum enjoyed watching the wildlife in general and this was such a nice surprise and was so thoughtful.
Reply from Mark Edwards, Owner at Harbour Rise

It was our pleasure and we are so happy that Mum is enjoying the bird table, we have now added a water bath too which we hope she also enjoys.

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Review from Frances B (Daughter-in-law of Resident) published on 14 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law was 100 years old on 27th December. The family gathered at the home from far and wide, including New Zealand. The home allowed us to take over the dining room and accommodated the extra disruption to their normal routine and as always gave their help and support to make the occasion
very special for him and his relatives. Banners, personalised bunting, champagne glasses, were provided. Staff gathered to sing Happy Birthday and unknown to us, a video was made of the birthday boy blowing his candles out whilst family and staff sang. The video has been sent to family, what a wonderful keepsake.
Thank you to the wonderful staff at Harbour Rise Care Home in Paignton, Devon.
Reply from Mark Edwards, Owner at Harbour Rise

Dear Frances, it was our pleasure to mark such a special occasion and we are delighted your family enjoyed the video, best wishes from everyone at Harbour Rise.

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Current Review Score: 10.0 (9.967)

Overview of Review Score

The Review Score of 10 (9.967) out of 10 for Harbour Rise is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 48 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.967 for Harbour Rise is calculated as follows: ( (550 Excellents x 5) + (19 Goods x 4) ) ÷ 569 Ratings = 4.967
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Harbour Rise is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 48 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Mar 2024

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (12)

Meet the Team (0)

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