Harbour Rise

18 Roundham Road, Paignton TQ4 6DN
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Top 20 carehome certificate
10 159 Reviews
  • Harbour Rise, Paignton
Harbour Rise is a delightfully situated home for older people, a short walk from seaside shops and sandy beaches.

Both long-term and respite needs are welcome, with care maintained by a team of experienced staff who help residents to make the most of a pleasing social environment and good community life.

A seating area overlooks the gardens, harbour and sea views, while residents enjoy quality home cooking to personal preference, made in a modern fitted kitchen.
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Care Provided by Harbour Rise

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1550 – £1700
  • Self-Funded Residential Dementia Care: £1550 – £1700
  • RESPITE Self-Funded Residential Care: £1600 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1700

Fees are based on residents' needs and their room and are assessed on a yearly basis.

These prices are only a guideline, please contact Harbour Rise to find out the exact price for your requirements.

Contact Harbour Rise to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Harbour Rise to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Julia Alcock Welch (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (44)
  • Single Rooms with Ensuite Wet Room (7)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • The home encourage visits from 10am and outside of meal times to encourage the residents to have a pleasant and undisturbed meal.

Parking

  • Visitors are welcome to use the homes off-street parking.

Harbour Rise Reviews (159)

10

Harbour Rise has a Review Score of 10 (9.968) out of 10, based on 52 reviews in the last 2 years.
Over all time Harbour Rise has 159 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Harbour Rise
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Total of 159, showing 121-140
Review from Monica P (Daughter of Resident) published on 15 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Harbour Rise has recently been refurbished to a high standard. The home has all the facilities that my Mum requires. In the short time she has been there she has enjoyed the outings and entertainment tha the management has laid on. I find the staff polite, friendly and always willing to help. There
is a good choice of menu that caters for the residents and family. Tea an dcoffee arealways vailable. The grounds are mainly laid to lawn with various seating areas, some of which have sea views which the residents enjoy in the summer. Many thanks to the owners.
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Review from Henry T (Grandson of Resident) published on 15 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facilities. Very helpful and caring staff. The team made a conscious effort to provide interesting and varied activities for the residents.
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Review from S H (Friend of Resident) published on 10 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Harbour Rise always seems a really nice and caring home that I would recommend to anyone. The staff are always pleasant and the home is very clean and always have nice welcome when visiting our friend.
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Review from Richard D (Husband of Resident) published on 28 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean. Ample number of staff with time to be friendly. Management is capable and on the ball.
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Review from Andrew G (Son of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say how happy I have been with the care and respect that has been shown to me and my mother. The whole team are wonderful and perform their duties of care in a professional but friendly way.
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Review from Joan T (Resident) published on 27 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Harbour Rise with my husband who needed respite and care. I decided to stay for a couple of weeks. I still have a room of my own, however, I return home daily.
I cannot find fault with our care at Harbour Rise.
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Review from Ronald T (Resident) published on 27 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came into Harbour rise in July 2018 as I had been quite poorly and I needed a little respite. My wife came along with me and has a room of her own. I am feeling a lot better, thanks to the wonderful care and attention from the staff.
I am looking to better health in the future.
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Review from Normms M (Regular Volunteer) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Harbour Rise is a beacon of light within Torbay. It's a shining example of how care homes should be run both here and in the UK. The staff are engaging and the management supportive.
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Review from Catherine G (Daughter of Resident) published on 14 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father was an emergency placement at Harbour Rise, I noticed a difference in my Father’s demeanour immediately, he was a lot happier in himself, he had regular good food, he was looked after so well that we, his family, felt we could finally relax knowing that his every need was catered for.
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staff are exceptional, they all knew him, not just by name but really knew him, they knew how to help him, comfort him when he became distressed, listen to his stories, they encouraged him to mix with other residents and to play his musical instruments!
When he finally went into a decline the home, management and staff, made sure that we had 24hr access to my Father so we were able to sit with him in his final hours and to be with him so his passing was dignified and peaceful.
I am so grateful to every member of the team, that includes the domestic and maintenance staff as well as the management and caregivers, you all made a very sad time memorable for all the rights reasons.
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Review from Ian E (Son of Resident) published on 16 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would definitely recommend Harbour Rise as a care home. The home is well staffed and the staff are courteous and well motivated. There is a good programme of activities for residents to participate in and the home itself offers clean and modernised accommodation. All in all a happy place for the residents.
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Review from Martin B (Friend of Resident) published on 20 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have visited Harbour Rise several times and have always been impressed by the standard of facilities and care. The staff are caring, friendly and security conscious, including the owners and managers. The rooms are clean and bright with nice furniture and fittings. I've not heard a bad word or criticism
from anyone, only good.
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Review from Ray O (Son-in-law of Resident) published on 4 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
In our opinion, you could not find a better care home in Torbay. The owners, the manager and all the staff are wonderful. Sadly my father in law passed away and we can only say a huge thank you to the compassion and care you gave to us and my father in law at this sad time. Wonderful place for your
loved ones.
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Review from Tom S (Husband of Resident) published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am the 97-year-old husband of a resident at Harbour Rise Rese Home. I visit my 95-year-old wife every day and usually have lunch with her. My experience of life at Harbour Rise is that the residents are the first consideration in the whole organisation of the home. This is demonstrated in every department
of care. The atmosphere of the home is that of a happy community where all the resident, staff and management recognise each other as friends.
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Review from Ian B (Son of Resident) published on 14 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Finding the right situation for a relative living a considerable distance away requiring extra care and support can be a daunting prospect. My mother at 95 values her independence and still lives on her own. We recommended she attend a day care centre for at least one day a week. Although mum was extremely
apprehensive, she reluctantly agreed to at least "give it a try".


We investigated several but from the moment we arrived at Harbour Rise we were extremely impressed both by the Home and the staff.


The standard of care is exceptional. All the staff are caring and treat everybody with dignity. They make it a matter of importance to get to know everyone personally and administer to each person's specific needs in a professional but kind manner.
More importantly is how does mum feel about it? From being vehemently apprehensive, now she is very enthusiastic and can't wait to go back next week.
Well done Harbour Rise! You are miracle workers.
I cannot recommend them more.

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Review from L M (Daughter of Resident) published on 9 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father stayed at Harbour Rise for 4 weeks respite care whilst I was on holiday.
It was lovely to go away knowing Dad was safe and well looked after.
Harbour Rise is delightfully bright and well furnished giving a cheerful impression to visitors and residents alike.
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Review from Julian C (Son of Resident) published on 24 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unfortunately, in March of this year, we had to put mum into care as she had had two falls which resulted in her being admitted to hospital on both occasions. On her return home even with a comprehensive care package in place, it was evident that she could no longer live alone. The transition from independent
living to residential home life was made a lot easier for mum and the rest of the family by the warm reception from every member of staff we encountered. Harbour Rise is very efficiently run. Nothing seems too much trouble for either management or staff alike. Mum has needed to attend several hospital appointments, the organisation and management of which have been facilitated by staff. Knowing that mum is safely escorted gives her family peace of mind as we all live 100's of miles away.


There is no doubt that mum's health and state of mind have been transformed and she is now back to the mum we all knew several years ago which her family and friends are thrilled to see. All this is due to the amazing care and attention she has received at Harbour Rise.

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Review from Annie C (Daughter-in-law of Resident) published on 21 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law became a resident of Harbour Rise in March of this year after a series of falls and hospital admissions it became apparent that we as a family needed to secure her health, well being and safety in a residential home.
It was with some apprehension due to the adult social care horror
stories currently in the media that I first visited my mother-in-law in Harbour Rise I immediately sensed a calm and welcoming atmosphere the physical environment could not have been further from what I had feared it would be.
I was greeted by staff who clearly enjoyed their work and had a warm and empathetic relationship with the residents. On my way up to my mother-in-laws bright and spacious room, I met several residents all of whom were smart and cheerful.
My mother-in-law has always been fiercely independent, having travelled extensively and enjoyed a wide range of interests and had a busy social life. I cannot imagine the trauma and inner turmoil she must have endured to "leave it all behind". However, as she now accepts that she cannot safely live alone any longer I cannot think of a better place for her to be.
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Review from G C (Daughter of Resident) published on 7 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Harbour Rise, being unable to cope at home due to dementia. She has been made very welcome. Harbour Rise is bright and sunny with lovely sea views, making it a pleasant place to visit. As a family, we are also made welcome. The staff and management are patient, kind and caring and
Mum is well looked after. I would highly recommend Harbour Rise.
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Review from S C (Resident) published on 22 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I entered Harbour Rise in the second week of March because of balance problems.
Once on the floor, I was always unable to get up.
I was taken to a hospital on two occasions - end of December 2016 and February 2017.
My sons were worried, especially as they all live far away.
We decided that a rest
home was the answer.
I am more than pleased with all aspects of the care I have received at Harbour Rise.
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Review from D F (Son of Resident) published on 22 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Harbour Rise for little over a year now and through that time her care has been 1st class in all areas. There is always something going on for entertainment. She is always treated as an individual and the staff all know her name. If her health deteriorates they catch
it quickly and something is done about it. I would like to thank Harbour Rise for the time they have given her.
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Current Review Score: 10.0 (9.968)

Overview of Review Score

The Review Score of 10 (9.968) out of 10 for Harbour Rise is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 52 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.968 for Harbour Rise is calculated as follows: ( (597 Excellents x 5) + (20 Goods x 4) ) ÷ 617 Ratings = 4.968
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Harbour Rise is based on 52 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 52 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Mar 2024

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 02 Dec 2025

We have some lovely rooms available at the moment for residential care or respite.

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Awards / Recognitions (12)

Meet the Team (8)

Julia

Julia Welch

Job Title: Registered Manager Joined: 2021

Hello, I’m Julia! I joined Harbour Rise in August 2021, having previously managed an Outstanding-rated homecare company and then transitioning to managing Residential Care several years ago. I’m dedicated to providing high-quality care and enjoy taking a proactive approach in my work. I love spending time with the wonderful people at Harbour Rise, listening to their stories, and ensuring that their care aligns with their wishes and what matters most to them. Originally from a fishing town in Southern Ireland, I’ve always lived near the sea, and being by the water never fails to make me feel happy and calm, so working at Harbour Rise feels like a perfect fit. I love spending time with my husband, our three daughters, and our two wonderful grandchildren. I relax by reading, especially historical novels, and good mystery stories, and if I can listen to my book whilst walking along by the sea, then that is even better!

Cecile

Cecile Edwards

Job Title: Director Joined: 2007

Although I was born and educated in France (Angers University) and Yorkshire (Hull University), I have now spent more time living in the UK than in France! I have been the joint director and owner of Harbour Rise since 2007, working very closely with my husband Mark, who was born in Marldon, Paignton. Working at Harbour Rise gives me a real sense of achievement as I love to be involved in a team of passionate and dedicated staff who give nothing but their best to our lovely residents.


I am also the very proud mother of three lovely and lively boys. Football seems to be the main thing we talk about at home, so in my spare time I love to go out with friends, go shopping and prepare a nice meal for all of us to enjoy! If I can, I also love to turn my phone off and get stuck into a great book!

Mark

Mark Edwards

Job Title: Director Joined: 2007

I was born in Paignton, and although I worked in finance in London for 20 years, I was delighted to return to Devon to raise my family of 3 boys and further develop and improve Harbour Rise.


We have owned Harbour Rise since 2007, and as well as caring for many wonderful residents, we have transformed the home from 22 to 44 bedrooms, and I believe there is not an inch that we have not renovated or improved! I love the warmth and atmosphere of the home. Although the care industry can be stressful, I enjoy seeing our staff and residents looking happy and thriving – this is our biggest achievement.


Outside of work, I love to be busy with water sports, cycling and of course football! Watching my sons play football is my favourite part of the weekend, as well as watching Arsenal and Plymouth Argyle.
I enjoy a glass of red wine in the winter and a pastis in the summer, love to spend time off in France, where I still try to improve my French.

Laura

Laura Harding

Job Title: Managerial Support Joined: 2008

Hello, I’m Laura! I have had the pleasure of working at Harbour Rise for the past 20 years, during which I’ve taken on a variety of roles, gaining a wealth of experience and knowledge along the way. For just over a year now, I’ve been providing managerial support, a role I find both engaging and rewarding.


Outside of work, I’m a proud mother of three wonderful children who bring immense joy to my life. Our family has recently grown with the addition of Bertie, our beautiful Cockapoo puppy, who has quickly become a beloved member of our household.


In my free time, I love spending quality moments with family and friends, going for walks, and diving into a good book.

Tash

Tash Wilkins

Job Title: Head of Care Joined: 1998

I started my career in 1998, working in the laundry at Harbour Rise. Over the years, I’ve taken on many different roles and eventually became Head of Care when Mark and Cecile took over the business in 2007. I’ve seen many changes to the home and feel privileged to have been part of its journey. One job I’ll never do, though, is drive the bus—driving’s not exactly my favourite hobby.


When I first started, I was young, free, and single. During my time here, I met and married my husband, Ken, and we now have one son who is an adult. I love getting to know our residents and their families, and I truly believe Harbour Rise is one big family.


Outside of work, I have a busy social life. I enjoy spending time with my family and friends, going on trips, and attending concerts—especially Take That. I also love going for walks, especially when there’s a nice pub at the end for a relaxing lunch!

Hayley

Hayley Hamling

Job Title: Office Coordinator Joined: 2023

Hi, I’m Hayley. I joined Harbour Rise in January 2023. I previously worked for NRS Healthcare for 10 years. I love my role at Harbour Rise, overseeing everything Daycare – I am very proud of the relationships I have built up with our Daycare guests, their families and the professionals.


I have lived in Paignton for 27 years. I am a very busy Mum of 4 crazy children. In my spare time, I love to eat out, spend time with my family, kayak, swim and do coastal trekking with my youngest daughter, Lexi, who is very well known at Harbour Rise.

Lisa

Lisa Screech

Job Title: Office Coordinator Joined: 2021

Hi, I’m Lisa. I joined Harbour Rise in August 2021, following 3 three years working in an admin role for the Community Neuro Rehab Team at Newton Abbot/Paignton hospital. I liaised with physios, OT’s, families, and patients following their strokes and other brain injuries. I really enjoy working at Harbour Rise as every day is completely different. I am lucky to meet so many interesting people, including our residents, their families, and my colleagues. Remembering everybody’s names at times is skilful!


I have played skittles for over 40 years in Newton Abbot, where I live and enjoy socialising with the team. I have a lovely husband and two children in their twenties, and I love spending time with my family and friends. I also love travelling, and over the next few years, my dream is to see the world. I am partial to chocolates and fine red wine!

Karmen

Karmen Pateman

Job Title: Office Coordinator Joined: 2023

Hello, my name is Karmen, and I joined Harbour Rise in 2023, bringing 15 years of administration and organisational experience with me. My favourite role within my job is meeting and chatting with the residents, finding out all about their lives and interests.


Outside of work, I have 4 beautiful children, a very lovely Husband and 2 dogs, all of whom keep me very busy. My weekends are mainly spent watching my 2 Sons play football, come rain or shine. When I do get some free time, I love to travel, eat Italian food and sip a nice glass of prosecco.

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