Harbour Rise

18 Roundham Road, Paignton TQ4 6DN
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Top 20 carehome certificate
10 154 Reviews
  • Harbour Rise, Paignton
Harbour Rise is a delightfully situated home for older people, a short walk from seaside shops and sandy beaches.

Both long-term and respite needs are welcome, with care maintained by a team of experienced staff who help residents to make the most of a pleasing social environment and good community life.

A seating area overlooks the gardens, harbour and sea views, while residents enjoy quality home cooking to personal preference, made in a modern fitted kitchen.
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Care Provided by Harbour Rise

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1650 – £1772
  • Self-Funded Residential Dementia Care: £1650 – £1775
  • RESPITE Self-Funded Residential Care: £1700 – £1750
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1750

Fees are based on residents' needs and their room and are assessed on a yearly basis.

These prices are only a guideline, please contact Harbour Rise to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Group/Owner

Person in charge

  • Julia Alcock Welch (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Physical Disability
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (44)
  • Single Rooms with Ensuite Wet Room (7)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • The home encourage visits from 10am and outside of meal times to encourage the residents to have a pleasant and undisturbed meal.

Parking

  • Visitors are welcome to use the homes off-street parking.

Harbour Rise Reviews (154)

10

Harbour Rise has a Review Score of 10 (9.967) out of 10, based on 48 reviews in the last 2 years.
Over all time Harbour Rise has 154 reviews.

Overall Experience
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Date Published
  • 154
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Reviewer Connection to Harbour Rise
  • 60
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  • 1
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Total of 154, showing 121-140
Review from Joan T (Resident) published on 27 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Harbour Rise with my husband who needed respite and care. I decided to stay for a couple of weeks. I still have a room of my own, however, I return home daily.
I cannot find fault with our care at Harbour Rise.
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Review from Ronald T (Resident) published on 27 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came into Harbour rise in July 2018 as I had been quite poorly and I needed a little respite. My wife came along with me and has a room of her own. I am feeling a lot better, thanks to the wonderful care and attention from the staff.
I am looking to better health in the future.
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Review from Normms M (Regular Volunteer) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Harbour Rise is a beacon of light within Torbay. It's a shining example of how care homes should be run both here and in the UK. The staff are engaging and the management supportive.
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Review from Catherine G (Daughter of Resident) published on 14 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father was an emergency placement at Harbour Rise, I noticed a difference in my Father’s demeanour immediately, he was a lot happier in himself, he had regular good food, he was looked after so well that we, his family, felt we could finally relax knowing that his every need was catered for.
The
staff are exceptional, they all knew him, not just by name but really knew him, they knew how to help him, comfort him when he became distressed, listen to his stories, they encouraged him to mix with other residents and to play his musical instruments!
When he finally went into a decline the home, management and staff, made sure that we had 24hr access to my Father so we were able to sit with him in his final hours and to be with him so his passing was dignified and peaceful.
I am so grateful to every member of the team, that includes the domestic and maintenance staff as well as the management and caregivers, you all made a very sad time memorable for all the rights reasons.
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Review from Ian E (Son of Resident) published on 16 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would definitely recommend Harbour Rise as a care home. The home is well staffed and the staff are courteous and well motivated. There is a good programme of activities for residents to participate in and the home itself offers clean and modernised accommodation. All in all a happy place for the residents.
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Review from Martin B (Friend of Resident) published on 20 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have visited Harbour Rise several times and have always been impressed by the standard of facilities and care. The staff are caring, friendly and security conscious, including the owners and managers. The rooms are clean and bright with nice furniture and fittings. I've not heard a bad word or criticism
from anyone, only good.
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Review from Ray O (Son-in-law of Resident) published on 4 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
In our opinion, you could not find a better care home in Torbay. The owners, the manager and all the staff are wonderful. Sadly my father in law passed away and we can only say a huge thank you to the compassion and care you gave to us and my father in law at this sad time. Wonderful place for your
loved ones.
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Review from Tom S (Husband of Resident) published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am the 97-year-old husband of a resident at Harbour Rise Rese Home. I visit my 95-year-old wife every day and usually have lunch with her. My experience of life at Harbour Rise is that the residents are the first consideration in the whole organisation of the home. This is demonstrated in every department
of care. The atmosphere of the home is that of a happy community where all the resident, staff and management recognise each other as friends.
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Review from Ian B (Son of Resident) published on 14 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Finding the right situation for a relative living a considerable distance away requiring extra care and support can be a daunting prospect. My mother at 95 values her independence and still lives on her own. We recommended she attend a day care centre for at least one day a week. Although mum was extremely
apprehensive, she reluctantly agreed to at least "give it a try".


We investigated several but from the moment we arrived at Harbour Rise we were extremely impressed both by the Home and the staff.


The standard of care is exceptional. All the staff are caring and treat everybody with dignity. They make it a matter of importance to get to know everyone personally and administer to each person's specific needs in a professional but kind manner.
More importantly is how does mum feel about it? From being vehemently apprehensive, now she is very enthusiastic and can't wait to go back next week.
Well done Harbour Rise! You are miracle workers.
I cannot recommend them more.

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Review from L M (Daughter of Resident) published on 9 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father stayed at Harbour Rise for 4 weeks respite care whilst I was on holiday.
It was lovely to go away knowing Dad was safe and well looked after.
Harbour Rise is delightfully bright and well furnished giving a cheerful impression to visitors and residents alike.
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Review from Julian C (Son of Resident) published on 24 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unfortunately, in March of this year, we had to put mum into care as she had had two falls which resulted in her being admitted to hospital on both occasions. On her return home even with a comprehensive care package in place, it was evident that she could no longer live alone. The transition from independent
living to residential home life was made a lot easier for mum and the rest of the family by the warm reception from every member of staff we encountered. Harbour Rise is very efficiently run. Nothing seems too much trouble for either management or staff alike. Mum has needed to attend several hospital appointments, the organisation and management of which have been facilitated by staff. Knowing that mum is safely escorted gives her family peace of mind as we all live 100's of miles away.


There is no doubt that mum's health and state of mind have been transformed and she is now back to the mum we all knew several years ago which her family and friends are thrilled to see. All this is due to the amazing care and attention she has received at Harbour Rise.

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Review from Annie C (Daughter-in-law of Resident) published on 21 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law became a resident of Harbour Rise in March of this year after a series of falls and hospital admissions it became apparent that we as a family needed to secure her health, well being and safety in a residential home.
It was with some apprehension due to the adult social care horror
stories currently in the media that I first visited my mother-in-law in Harbour Rise I immediately sensed a calm and welcoming atmosphere the physical environment could not have been further from what I had feared it would be.
I was greeted by staff who clearly enjoyed their work and had a warm and empathetic relationship with the residents. On my way up to my mother-in-laws bright and spacious room, I met several residents all of whom were smart and cheerful.
My mother-in-law has always been fiercely independent, having travelled extensively and enjoyed a wide range of interests and had a busy social life. I cannot imagine the trauma and inner turmoil she must have endured to "leave it all behind". However, as she now accepts that she cannot safely live alone any longer I cannot think of a better place for her to be.
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Review from G C (Daughter of Resident) published on 7 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Harbour Rise, being unable to cope at home due to dementia. She has been made very welcome. Harbour Rise is bright and sunny with lovely sea views, making it a pleasant place to visit. As a family, we are also made welcome. The staff and management are patient, kind and caring and
Mum is well looked after. I would highly recommend Harbour Rise.
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Review from S C (Resident) published on 22 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I entered Harbour Rise in the second week of March because of balance problems.
Once on the floor, I was always unable to get up.
I was taken to a hospital on two occasions - end of December 2016 and February 2017.
My sons were worried, especially as they all live far away.
We decided that a rest
home was the answer.
I am more than pleased with all aspects of the care I have received at Harbour Rise.
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Review from D F (Son of Resident) published on 22 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Harbour Rise for little over a year now and through that time her care has been 1st class in all areas. There is always something going on for entertainment. She is always treated as an individual and the staff all know her name. If her health deteriorates they catch
it quickly and something is done about it. I would like to thank Harbour Rise for the time they have given her.
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Review from S C (Son of Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care and attention to mum we are so pleased to say is excellent at all times.
The home is all we could have wished for. Our very big thanks to all the staff.
Special thanks to the staff member for coming to our rescue when we were so worried at finding mum a place that is so kind and helpful not
only to mum but to family also. Thanks to everyone. We now feel mum is safe and well looked after.
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Review from N S (Nephew of Resident) published on 15 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was looking for a home in Paignton for my aunt. I looked at several homes but knew Harbour Rise was the right home for my aunt within a few minutes of entering the home. The staff are cheerful and caring, there is no smell of urine, it is very clean and the answer couldn't be more helpful.
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Review from Christine S (Niece of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie moved from Lancashire into Harbour Rise on 1st October 2016. Being born in Plymouth and after making several requests to her daughter to move her to Devon, she suffers from dementia and therefore the move did unsettle her. But with the help of the dedicated staff, she is now more settled and
looks well in herself due to the care she is now receiving. She is a Coeliac and therefore requires a very strict diet, this has been no problem for the staff, each who are aware of what she can/cannot eat. You are always made to feel welcome by the staff and management and I couldn't wish for my auntie to be in a better home.
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Review from Elaine D (Daughter of Resident) published on 24 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whether in person or over the telephone, the staff are always helpful. Nothing seems to be too much trouble for them and the overall ambience of the home is one of laughter and contentment. All the rooms are clean and tidy and the residents are encouraged to personalise their own room. The food is wholesome
and substantial with individual preferences, and even the more unusual diets are catered for. No matter how difficult a resident can be, the staff are kind, thoughtful and patient. A real home from home.
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Review from Ruth C (Daughter of Resident) published on 23 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was made welcome on her arrival - card and flowers in her room. I feel there is a genuine desire to co-operate with family and meet mum's needs. Good that she was allowed to haver her budgie in her room. I visit 4 times a week and am impressed with efforts to engage residents with singing, quizzes
and music, students from the local college came this month to give a pampering session - hand massage, nails. The staff are kind and patient from my experience.
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Current Review Score: 10.0 (9.967)

Overview of Review Score

The Review Score of 10 (9.967) out of 10 for Harbour Rise is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 48 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.967 for Harbour Rise is calculated as follows: ( (550 Excellents x 5) + (19 Goods x 4) ) ÷ 569 Ratings = 4.967
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Harbour Rise is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 48 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Mar 2024

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Harbour Rise to verify any information. View our terms and conditions. Harbour Rise has an Enhanced Service - more info.