Harbour Rise

The past year must have been extremely challenging for all staff at the home but they have continued to think of new ways to entertain the residents, develop innovations to allow contact with loved ones and share extra communication through emails and the website. I wouldn't hesitate to recommend Harbour Rise to anyone choosing a care home.

We were very concerned and a little reluctant to start using a care home for mum. But Harbour Rise has been really excellent at not only ensuring mum settles well but also enormously patient with three rather nervous offspring. We feel hugely relieved and thankful for the excellent care and support given by all at Harbour Rise.

I have not been disappointed.

My mum went in to Harbour Rise for respite just after Christmas after a spell in hospital. The carers are amazing in this home, nothing is too much trouble for them. My mum always said that she never wanted to go into care, it was her worst dread but guess what? she has now decided that she wants to stay there as in her words it is such a lovely place to be. It's a difficult time for everyone at the moment especially those in care but Harbour Rise has pulled out all the stops to allow family to visit one day a week in the pod. Staff have certainly gone the extra mile for all the residents. They send an email every Friday with an update of what's going on in the home with updated pictures on the website of what the residents have been up to that week. They well deserve their outstanding rating from CQC.

My mum has been at Harbour Rise for a number of months. The home is extremely professionally run with management and staff that are hard-working, kind and considerate. Since being at Harbour Rise, my mums quality of life and wellbeing have notably improved as her situation has been well managed, such that’s she has had some stability. The strengths of Harbour Rise include the kindness and compassion of the staff and attention to detail, with a lot of effort put into small things to improve people’s quality of life. Staff are very proactive and things always appear under control. This has been illustrated under the challenging conditions of Covid-19 whereby high standards have been maintained due to obvious hard work and good decision making. Staff are very approachable and communication with relatives is good. Whenever I visit my mum, I am able to leave feeling very reassured that she is well looked after, which is great.

I am a healthcare professional who took early retirement 10 years ago to care for my disabled wife. When I could no longer care for her at home, my wife decided she would like to be cared for in Harbour Rise nursing home and I'm so glad she did. Up to her death earlier this month, the care my wife received was exemplary in every aspect. She was treated with the utmost care, respect, love and dignity throughout her stay and in her final days, she was very much at peace. I can now see why Harbour Rise is one of only a very few nursing homes, in the whole of the South West, to be rated "outstanding" by the Care Quality Commission. Should I ever need a nursing home in the future, I hope that there will be a place available for me at Harbour Rise.

Overall, we are really thrilled with the care Mum is receiving and wouldn't hesitate to recommend Harbour Rise.

It is an excellent care home the staff make everyone feel very welcome. They are kind and caring. It is a difficult decision where a loved one needs to reside but it is like a family home. I cannot fault it everyone goes that extra mile. Throughout lockdown, they have helped reassure us that mum is well and being kept safe. A huge relief to all. There are many friendly faces and they all help with the smooth running of the care home. I would strongly recommend this residence to anyone who is trying to source a suitable home. Thank you all.

Since taking up residence at Harbour Rise my Aunt is happier and healthier than I've seen her in years. The care she has been shown is exemplary, the owners and their staff truly care about their residents, encouraging them to participate and engage with activities and those around them. The regular updates we get from the owners are a great comfort to our family, and the pictures of her smiling and engaging with the world are heartwarming. I would not hesitate to recommend this facility to anyone needing a safe, caring and loving place for a precious member of their family. We are very grateful to have found Harbour Rise.

Living so far away it has been an absolute pleasure to look at the website and see my relative enjoying daily life in Harbour Rise. During these unprecedented times, it has been so reassuring to see all of the residents enjoying the day to day life. The team always go above and beyond, and even with so much doom and gloom outside of the care home, their little bubble has been a very happy place to view on the computer. Many thanks to you all.

Outstanding team, Harbour Rise deserves a gold star.

As I live in London and only have visits with my Dad every 2 months, the weekly updates from the home during this difficult time have been very reassuring. The staff have kept my Dad safe and well amused and the photos on the website show residents engaged in a variety of activities and having some engagement with the local community in the way of gifts such as shellfish and takeaway. My Dad was a keen cyclist and the owner has taken the time to talk to my Dad about this and keep him included in some way with the Cycling Club. We are also able to make video calls, which my Dad has very much enjoyed.

Currently, in lockdown, the weekly updates and photos of residents have been very welcome and reassuring. Mum is definitely in the right place. Thank you to you all.

Mum began visiting Harbour Rise as a daycare resident in January 2019 when she needed some company following the passing of my father. She had also developed mobility issues and had begun to have falls. She started off visiting twice a week, which soon developed to five days a week. When her mobility worsened, mum stayed for a period of two weeks for respite whilst we went on holiday as we did not feel she would be safe at home. She seemed to enjoy herself, and therefore the decision to move permanently seemed the safest option, knowing that she would be well looked after. She has now been a permanent resident for a year, and although she took some time to settle, and understand that other residents needed attention as well, I think she has realised this is her home. She has made friends with many of the members of staff. She still goes into the daycare lounge during the day as she likes the business and activities they provide.

Our family were so happy with Harbour Rise when we discovered that the owner had especially bought a bird table for mum's patio. I had mentioned to him that my mum enjoyed watching the wildlife in general and this was such a nice surprise and was so thoughtful.

Thank you to the wonderful staff at Harbour Rise Care Home in Paignton, Devon.

Harbour Rise has a very warm and welcoming atmosphere. As we live over 200 miles away, we greatly appreciate updates on our relative from the excellent management team. All the staff are to be commended for their caring attitude and respect give to residents. Great care is taken to ensure the contentment and security of all. Overall, a number one establishment and one we would highly recommend.

Full of cheer and compassion.

Very welcoming and friendly home. My mother never wanted to go into a home, but she has settled well and joins in with the activities. Staff are very caring towards the residents. They all seem to enjoy their work.

I can, will and do recommend Harbour Rise with confidence that all residents are treated with respect and care.