Harbour Rise

18 Roundham Road, Paignton TQ4 6DN
Review Us
Top 20 carehome certificate
10 154 Reviews
  • Harbour Rise, Paignton
Harbour Rise is a delightfully situated home for older people, a short walk from seaside shops and sandy beaches.

Both long-term and respite needs are welcome, with care maintained by a team of experienced staff who help residents to make the most of a pleasing social environment and good community life.

A seating area overlooks the gardens, harbour and sea views, while residents enjoy quality home cooking to personal preference, made in a modern fitted kitchen.
Show Harbour Rise on the Map

Care Provided by Harbour Rise

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1650 – £1772
  • Self-Funded Residential Dementia Care: £1650 – £1775
  • RESPITE Self-Funded Residential Care: £1700 – £1750
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1750

Fees are based on residents' needs and their room and are assessed on a yearly basis.

These prices are only a guideline, please contact Harbour Rise to find out the exact price for your requirements.

Contact Harbour Rise to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Contact Harbour Rise to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Julia Alcock Welch (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Physical Disability
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (44)
  • Single Rooms with Ensuite Wet Room (7)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • The home encourage visits from 10am and outside of meal times to encourage the residents to have a pleasant and undisturbed meal.

Parking

  • Visitors are welcome to use the homes off-street parking.

Harbour Rise Reviews (154)

10

Harbour Rise has a Review Score of 10 (9.967) out of 10, based on 48 reviews in the last 2 years.
Over all time Harbour Rise has 154 reviews.

Overall Experience
  • 145
  • 9
  • 0
  • 0
  • 0
Date Published
  • 154
  • 8
  • 26
  • 48
  • 106
Reviewer Connection to Harbour Rise
  • 60
  • 33
  • 12
  • 7
  • 6
  • 6
  • 5
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 154, showing 141-154
Review from Kathleen H (Resident) assisted by family/friend published on 23 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I receive is good. I enjoy what I can eat at meal times. My budgie is with me and the staff talk to him and make sure he is okay. I like the choice of music and join in with singing what I knew. My room is very pleasant.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Shirley M (Daughter of Resident) published on 23 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother and I are very pleased with Harbour Rise. It is very welcoming and supportive. Mother has has 2 emergency hospital admissions. Staff have been caring, informed us of the situation immediately and shown real concern for her welfare. Mother in turn could not wait to get back there - she sees
it as her home, although she has lived there only a couple of months. It is always clean and does not smell of urine.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anne G (Resident) published on 5 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was living on my own at home, and I had carers coming in 3 times a day. My family felt that I needed 24 hour care. I came to Harbour Rise and I feel very safe and content. The staff have made me feel very welcome. Nothing is too much trouble for them. It now feels like home. I wouldn't hesitate to
recommend Harbour Rise to anyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pearl H (Resident) assisted by family/friend published on 5 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It hurts leaving my home, but I realised that I needed more help with my day to day life. I felt vulnerable at home. I moved to Harbour rise and I was able to bring some of my belongings to make my room more homely. I even have my own telephone line. I feel safe and secure; well cared for. Everyone
has made me very welcome. I couldn't hesitate to recommend Harbour Rise to my friends. I'm glad that I came here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Angela S (Friend of Resident) published on 11 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff and bright environment.
My fiend seems very happy here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helen R (Friend of Resident) published on 11 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always very friendly and caring. The staff look after the residents and are always available to help and give assistance when needed.
Various activities are done on a regular basis.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue (Daughter of Resident) published on 11 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was first a client of the day centre which she really enjoyed. In April her health deteriorated. After a two week stay in Hospital she was no longer able to live safely at home. Harbour Rise offered her a lovely room but most importantly could cope with all her medical problems. They have been
very supportive and the staff so patient with Mum helping her to cope with the problems that arise because of her age.
She is now very happy and settled in Harbour Rise enjoying all her meals and loves being in the lovely bright lounge taking part in all the activities with other residents. Having had experience of nursing homes in the area over several years with various relatives it is such a relief to find a good home with staff and management who are helpful and caring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah T (Stepdaughter of Resident) published on 27 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My step father is receiving excellent care at Harbour Rise. Initially when he entered the home he was frequently quite distressed and not wanting to leave his room or engage with other people however staff have encouraged him and he is now much happier and has settled in very well. He has a great interest
in market railways and management are encouraging and supporting him in this and I feel that this has helped to give him a focus and real sense of purpose.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Shirley B (Daughter of Resident) published on 23 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother was made very welcomed as this was her first experience everybody was very friendly and included her in their chatter and the entertainment laid on was very enjoyable. Meals were fresh and very tasty and tea flowed very frequent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David M (Son of Resident) published on 28 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Harbour Rise is a first class establishment. The staff are very good and I and my mother are both extremely happy with every aspects of this facility, mother loves coming here she has stayed for respite and again that was faultless, I have no intention at all of her going anywhere else as Harbour Rise
in my opinion can bot be bettered. The level of care and understanding and the overall friendliness and welcoming atmosphere put me and mother at our ease right from the start and this has just continued. Outstanding Thank you
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lindy B (Daughter of Resident) published on 6 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were in a position where we were not happy with the care of my father in a previous home. Looking for another place was daunting. The management and staff at Harbour Rise were exceptional. They have been kind, considerate, caring and respectful of my father's needs. He has settled very well. He is
clean, well dressed, stimulated mentally and cared for, this is obvious whenever we visit.
In addition, we as a family are acknowledged every time we visit. Our names remembered and there is always a cheery smile and a caring word. My father's whole demeanour has changed in the three months he's been at Harbour Rise. He has been mentally uplifted. I live overseas and feel happy to leave knowing Dad is ok now.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gerald I (Son of Resident) published on 11 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On our first visit to Harbour Rise we were impressed with the general ambience, accommodation, decor and appearance of the residents together with the enthusiasm of the staff. Mum has settled in well and has been treated with respect and dignity. We always visit unannounced and have been impressed with
the care, dedication and professionalism of the staff. Mum always speaks very highly of all of them. We are very happy with the treatment mum receives and wholeheartedly recommend this care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Edith G (Wife of Resident) published on 6 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my husband had a severe stroke 27 years ago, it paralysed his right side and took away his speech. It meant that I needed respite care for him and I was fortunate enough to find this residential home. My husband needed the care and devotion given by all the staff, some of them have remained at
the home from the beginning and others for many years. I always feel confident when I leave him and know that the patience they have to understand his needs is second to none. Care is taken right down to the smallest detail, while in the home there is a feeling of a relaxed environment. The owners of the home make sure that everything is kept to a high standard.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paula S (Daughter of Resident) published on 4 November 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
Despite an application at very short notice the management were willing to accommodate Mum for respite care following a very serious car accident.


We were delighted to find the room clean and comfortable, Mum was also able to personalise her room.


The staff were caring and attentive and Mum

felt they made her stay "home from home".
Would definitely recommend.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 10.0 (9.967)

Overview of Review Score

The Review Score of 10 (9.967) out of 10 for Harbour Rise is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 48 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.967 for Harbour Rise is calculated as follows: ( (550 Excellents x 5) + (19 Goods x 4) ) ÷ 569 Ratings = 4.967
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Harbour Rise is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 48 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Mar 2024

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (12)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Harbour Rise to verify any information. View our terms and conditions. Harbour Rise has an Enhanced Service - more info.