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Both long-term and respite needs are welcome, with care maintained by a team of experienced staff who help residents to make the most of a pleasing social environment and good community life.
A seating area overlooks the gardens, harbour and sea views, while residents enjoy quality home cooking to personal preference, made in a modern fitted kitchen.
Care Provided by Harbour Rise
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 44 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are based on residents' need and their room and are assessed on a yearly basis.
The price(s) shown are provided by the care home. Contact Harbour Rise for full pricing details and T&Cs.
Contact Harbour Rise to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Harbour Rise Ltd
- Private Owned
Person in charge
- Julia Alcock Welch(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2021
Room Information
- Single Rooms (44)
- Single Rooms with ensuite Wet Room (7)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- The home encourage visits from 10am and outside of meal times to encourage the residents to have a pleasant and undisturbed meal.
Parking
- Visitors are welcome to use the homes off-street parking.
Harbour Rise Reviews (179)
Harbour Rise has a Review Score of 10 (9.969) out of 10, based on 54 reviews in the last 2 years.
Over all time Harbour Rise has 179 reviews.
As our mother could no longer safely live independently, we set out to find a home from home for her near us. The minute we walked into Harbour Rise we knew we had found the perfect place. This has been reinforced by our experiences since she moved in. Staff are friendly, engaging and respectful. Mum has loved meeting new people and staff make time to get to know her. There are many interesting activities: crafts, musical events and even balloon tennis! It has a homely atmosphere, is immaculately clean and well decorated. Mum's room is lovely, spacious, well equipped and with a delightful view. Any tiny issue that might arise is dealt with immediately, and care needs addressed discreetly. Food is excellent and Mum has gone from a worryingly tiny appetite to looking forward to each meal. The Admin team keep families fully informed and in the wider sense with weekly updates with photos and videos. I highly recommend Harbour Rise to anyone looking for a nurturing home for their loved one.
It is a pleasure to look after Mum, thank you for your lovely review.
Prior to living at Harbour Rise, my grandfather lived with my family and I. My husband used to work as a quality matron at a General Hospital, so he has a keen eye for good care. Harbour Rise impressed us both from the moment we stepped through the door, from the kindness of the staff to the general feeling of warmth, cleanliness, great facilities and activities on offer. We love that we are able to come and go with our dog and the children - it always feels so safe and welcoming. Grandpa's room can't be faulted, the sea view is wonderful. It gives us peace of mind that he is so happy here. Food is one of his remaining pleasures in life, and the traditional meals on offer more than caters for his needs. We are very pleased with the level of care he receives, and Harbour Rise surpasses all of our expectations. Grandpa always says he has been lucky in life, and at 102 that's no mean feat. Harbour Rise continues to make him feel that lady luck still shines on him!
Thank you for such a wonderful review. We are delighted you are positive with the experience your grandfather is experiencing with us.
The atmosphere is incredibly warm and welcoming. I like the cosy evening gatherings in the lounge, staff interact with the residents. Day time I've observed staff engaging residents in various activities.
My father has always taken pride in his appearance, staff ensure he is presented smart and clean. They've taken the time to learn about his preferences for example his passion for football, especially when his team play. My father experiences occasional times of confusion, staff give him reassurance. I was very grateful for their prompt contact recently when my father became unwell.
Staff give excellent standards of care, displaying an attitude of valuing the residents. The home has a truly special family like feel. I am very thankful that my father is receiving high quality care from the entire team.
Thank you for such a nice review, we are delighted Dad has settled in so well with us.
When it became clear my husband needed more care after a hospital stay, Harbour Rise were able to help. Their response was immediate and their loving welcome and attention to him as he arrived had a lasting impression.
My husband is happily settled permanently, enjoying the comfortable, bright surroundings and looking forward to his next beautifully prepared meal and whatever else the day holds for him.
I feel completely confident in their care, everything is taken care of, and I am able spend as much time with my husband as I would like, in the bright cafe lounge with tea/coffee, biscuits and cakes on hand!
Thank you for your lovely review. We are so pleased you are both happy with Harbour Rise.
Harbour Rise is beautifully presented, very clean and a pleasure to visit as we are made to feel very comfortable and welcome by the wonderful staff who are always friendly and very kind. Our children and families are also happy to visit due to the lovely cafe area they can sit and enjoy the visit.
What a great review, it is so nice that you enjoy the cafe and that your whole family can use it to visit Mum. It is a pleasure to look after Mum!
Visiting the home, with 2 young children, was a pleasure too and all the small touches, like a cafe for visitors and treats for the children made it feel like a home away from home. Thank you to all the amazing staff at Harbour Rise - you are incredible.
Thank you for such a positive review. It was a pleasure to look after your mother-in-law and we wish you all well for 2025.
During my stay all of the staff have treated me with respect, kindness and the total understanding of my needs as they evolved. I have been encouraged and supported to take the steps to aide my full recovery.
We are so glad you are feeling better and made a full recovery. Thank you for your positive review.
A couple of months later she stayed for 2 weeks whilst we had a holiday. On her return home, she was so enthused about all the activities arranged and the lovely staff, that she asked us to arrange for her to reside permanently.
We have nothing but praise for all the staff who work there, it really is the most wonderful care home, with the emphasis truly on care. We are kept up to date on everything that happens, both personal to Mum and all the different things they have arranged for residents and families/friends alike.
We would highly recommend Harbour Rise to anyone wanting the best for their loved ones.
We are so pleased Mum is enjoying being with us. She is such a lovely lady and a pleasure to look after!
My mum is a resident at Harbour Rise. Having lived in her own home until the age of 94, I was so unhappy and feared the thought of her going into a home. All that worrying was really not necessary. As soon as me and my mum walked through to the conservatory we were both so taken aback and happy. It is such a lovely, caring and family home. The attention and care from all the staff is so caring and lovely. When I visit my mum we always sit in the cafe it is so homely, you can help yourself with tea and cake, mum likes a cake. When I leave I take Mum to the lounge, where they play games, do arts and crafts she especially loves the entertainment she loves dancing, singing and also really enjoys her meals she so looks forward to that, she never mixed with people where she lived before, she is so happy, the staff are angel's and so lovingly caring. I'm so overwhelmed when I leave her to know in my heart how happy my mum is. Thank you.
Thank you for such a positive review. We are delighted that both mum and the family are happy with the care and love we give at Harbour Rise Care Home.
We knew Harbour Rise was a special place when we first came to look around but didn't anticipate just how remarkable the work the staff do do is. At Harbour Rise our loved one had a home where he felt safe, secure and cared for, which was what we were striving for, but in addition he was offered so much more. So many staff took time to truly get to know him, talk to him about his interests, find ways to remedy challenges that his care presented and shape his days in a way that was comfortable to him. This all shows a level of that care extends far beyond practical needs. Our loved one always started every visit by telling us how wonderful the staff all were and how great the food was, the highest of praise from someone who had particularly high standards!
Thank you for such a wonderful review. It was a pleasure to look after such an extraordinary gentleman who we miss dearly.
Dad was a very fit, sociable and young 69 year old when he had a big stroke whilst skiing. The long term effects of his stroke left him with several deficits, along with the rapid incoming vascular dementia and Alzheimer's. This was really hard to acknowledge and see. Dad lived with Mum ,who very quickly became his primary fulltime carer. To allow Mum some respite, Dad would visit us in Devon. With 2 children u5 and working, I decided to approach Harbour Rise to explore day care. I was greeted with huge warmth, compassion and kindness from the staff team. Dad attended a few days a week on his visits with an excellent minibus service. He was excited to go and loved the activities and visitors playing music and bringing rare animals etc. As his condition declined Dad needed 2 week respite. This was so easy to organise. His room was perfect for requirements and we knew he would be fed amazingly well, looked after and kept engaged. He thoroughly enjoyed daytrips and local walks. Weekend availability .A fantastic team who I cannot recommend and thank enough.
Thank you, Rachel, we are so glad Dad and your whole family benefitted from a respite stay with us!
When my mum had a fall and needed respite care, the first place I thought of was Harbour Rise. It has a great reputation and I had heard nothing but positive reviews. From the start, I was impressed by how professional and well-organised the management team were. Quickly answering the phone, explaining how to book a respite place and taking the time to show me the available rooms. When my mum arrived at the home she was pleasantly surprised at how spacious and comfortable her room was. The staff all made her feel welcome and were kind and considerate. They helped her with all her care needs as well as making sure she had plenty of people to talk to throughout the day. She was always well looked after and well fed with 3 delicious meals and plenty of cups of tea. There were some lovely touches, like helping to wash her hair and buying newspapers which made her feel at home. It really was a home from home and she felt safe and secure which was a big relief for both of us.
Thank you for your great review, it was a pleasure to look after Mum! Wishing her well in her new home.
She has settled in really well and is now leading as full a life as possible again. With company and conversation to stimulate her. She is out and about on trips. (After Covid she had not felt confident enough to leave the house with anyone). She is eating well and regularly again and says that she really enjoys the food. With so many different activities when we phone her she is often too busy to talk for long. There are always lots of kind staff around who have time for residents and guests and there is a family feel as much as is possible. We feel she is living her best life again.
We are so glad you are pleased with the home and how settled your mother-in-law is. Thank you for your positive review!
Mum has been a resident at Harbour Rise since February 2024 following a prolonged spell in hospital. Previously Mum lived independently and so moving to a care home was a big decision. Everyone at Harbour Rise made Mum feel very welcome, they really made sure she was well cared for after a long car journey to Devon from Surrey; they couldn't do enough for her, and especially reassured her as she was very anxious when she arrived. Everyone was so accommodating helping to make Mum's room feel like home from home; Mum particularly loves having photos of family and the staff were so lovely in making sure Mum had everything she wanted and needed. Visiting Mum at Harbour Rise is a pleasure, all staff are so welcoming and I really feel like they have got to know Mum very quickly, and we are always made to feel welcome. The garden party was wonderful, and Mum enjoyed having us all there. She particularly enjoys the trips out, and talks about her adventures. A wonderful place to live.
We are delighted Mum has settled in so well, she is a wonderful addition to our Harbour Rise family!
The location is perfect, with stunning views. The moment you walk in, you just know your loved one is in a safe, caring and healthy environment. Dad (92) has adapted so well to life in his new "home", mainly due to the staff, who are polite, caring, friendly, service-minded and attentive. In addition to the high level of care, I love all the activities/entertainment they organise for the residents, and the frequent updates to family (much appreciated, especially when I live so far away). We recently attended the garden party, which was a wonderfully joyous event, where we were made to feel so welcome. A huge thank you to the Harbour Rise team for all you do!
Thank you for such a positive review. We are delighted you are pleased with the experience and Dad has settled so well.
A visit was arranged the same day we enquired and after seeing all the lovely, bright, clean rooms and an abundance of friendly staff and smiling residents we knew that Harbour Rise was a place that Dad would be safe and well cared for.
On the day of arrival we were introduced to numerous staff who went out of their way to make Dad feel welcome and, after a tour of all the facilities, was settled into his room with his personal belongings arranged to make him feel at home.
Dad is now in his third week and each time we visit we are reassured by how much the staff know about his past, his interests and his favourite treats, as well as being encouraged to socialise and join in the various activities.
We would highly recommend Harbour Rise to anyone.
Thank you for your positive and lovely review. We are delighted Dad has settled and is doing very well.
Mum became a resident at Harbour Rise in February after a hospital stay which left her much less able, and the decision was made to move her down to Devon. My daughter and I went around several homes in the area but it was an absolute no-brainer. Right from the word go on the telephone to the initial meeting, everyone was so friendly and welcoming, and the home smelt fresh and inviting. All the staff are employed so there is a continuity of care and Mum quickly settled in and made it her new home, with pictures and shelves on the wall to a few bits of small furniture, nothing has been too much trouble for the team at Harbour Rise. A wide variety of entertainment and activities from a harpist to a knitting group, a singing duo to exercise, and open worship, Mum is gradually finding her place within the home and making some new and interesting friends along with the lovely Staff. Many thanks to the staff and their wonderful team for making Mum and us feel so welcome.
Thank you for your lovely feedback, we are delighted Mum has settled so well and is enjoying being with us.
My husband and I visited an old friend recently, now a resident at Harbour Rise. This was the first time we have visited my friend since he went into care. I am a retired physiotherapist and have had relatives in care homes locally to us in The Midlands. I visited many care homes when looking for a suitable place for relatives and when visiting elderly friends who are now in care homes. I can honestly say I have never been in a care home with so many staff. I have been pleased to learn that no staff are agency staff. This is obviously of benefit to the residents as they receive continuity of care. The home is clean and bright. The sea views are gorgeous. The dining room laid out for lunch looked lovely with an individual place laid for everyone and flowers on the tables. The staff we met were friendly, helpful, smartly dressed in uniforms and attentive to needs. It was reassuring to see that my friend is safe and well cared for. Congratulations on such a lovely home.
What a lovely and positive review, thank you so much!
He celebrated his 100th birthday at Harbour Rise in December 2023, having been a resident for a few months. It was a wonderful, special and memorable occasion that Harbour Rise was happy for us to host in their family room/cafe. The staff went out of their way to make it so special for him and us and supported us with catering and decorating.
I know as a family how happy we are to have found Harbour Rise.
Thank you for your wonderful review. Your grandad's big celebration day was a wonderful day to all of us and we are delighted you all enjoyed it and that you are so pleased with the care Harbour Rise provides.
My mother recently moved into Harbour Rise after a couple of months of attending daycare at the home. On the day of transition into full-time care, both she and I were made to feel very welcome, and she was helped to settle into a new routine over a couple of weeks. It was a hard decision to make to move my mum into care, but the process has been simple and minimal hassle for both of us. The staff are always very kind and caring towards my mum, and I cannot fault the care that she receives. She has a really lovely room with great views of Torbay, and we have been able to add personal touches to her room e.g. small furniture and pictures on the walls. She has been able to enjoy lots of activities during the day, and there was an extensive programme of activities over the Christmas period. I feel very lucky to have found a place that provides for her needs, and I would not hesitate to recommend the home to others.
So glad that the transition between attending Harbour RIse daycare and being a full-time resident at Harbour Rise was so smooth for all of you. Thank you for such a lovely review!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 March 2024Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
No Vacancies
Posted: 12 July 2026No Current Bed / Place Vacancies
News (0) & Events (0)
There are no news items for Harbour Rise.
There are no upcoming events for Harbour Rise.
Awards / Recognitions (13)
- 30 Jan 2026Recipient: Harbour Rise
- 31 Jan 2025Recipient: Harbour Rise
- 31 Jan 2024Recipient: Harbour Rise
Meet the Team (7)

Hello, I’m Julia! I joined Harbour Rise in August 2021, having previously managed an Outstanding-rated homecare company and then transitioning to managing Residential Care several years ago. I’m dedicated to providing high-quality care and enjoy taking a proactive approach in my work. I love spending time with the wonderful people at Harbour Rise, listening to their stories, and ensuring that their care aligns with their wishes and what matters most to them. Originally from a fishing town in Southern Ireland, I’ve always lived near the sea, and being by the water never fails to make me feel happy and calm, so working at Harbour Rise feels like a perfect fit. I love spending time with my husband, our three daughters, and our two wonderful grandchildren. I relax by reading, especially historical novels, and good mystery stories, and if I can listen to my book whilst walking along by the sea, then that is even better!

Although I was born and educated in France (Angers University) and Yorkshire (Hull University), I have now spent more time living in the UK than in France! I have been the joint director and owner of Harbour Rise since 2007, working very closely with my husband Mark, who was born in Marldon, Paignton. Working at Harbour Rise gives me a real sense of achievement as I love to be involved in a team of passionate and dedicated staff who give nothing but their best to our lovely residents.
I am also the very proud mother of three lovely and lively boys. Football seems to be the main thing we talk about at home, so in my spare time I love to go out with friends, go shopping and prepare a nice meal for all of us to enjoy! If I can, I also love to turn my phone off and get stuck into a great book!

I was born in Paignton, and although I worked in finance in London for 20 years, I was delighted to return to Devon to raise my family of 3 boys and further develop and improve Harbour Rise.
We have owned Harbour Rise since 2007, and as well as caring for many wonderful residents, we have transformed the home from 22 to 44 bedrooms, and I believe there is not an inch that we have not renovated or improved! I love the warmth and atmosphere of the home. Although the care industry can be stressful, I enjoy seeing our staff and residents looking happy and thriving – this is our biggest achievement.
Outside of work, I love to be busy with water sports, cycling and of course football! Watching my sons play football is my favourite part of the weekend, as well as watching Arsenal and Plymouth Argyle.I enjoy a glass of red wine in the winter and a pastis in the summer, love to spend time off in France, where I still try to improve my French.

Hello, I’m Laura! I have had the pleasure of working at Harbour Rise for the past 20 years, during which I’ve taken on a variety of roles, gaining a wealth of experience and knowledge along the way. For just over a year now, I’ve been providing managerial support, a role I find both engaging and rewarding.
Outside of work, I’m a proud mother of three wonderful children who bring immense joy to my life. Our family has recently grown with the addition of Bertie, our beautiful Cockapoo puppy, who has quickly become a beloved member of our household.
In my free time, I love spending quality moments with family and friends, going for walks, and diving into a good book.

I started my career in 1998, working in the laundry at Harbour Rise. Over the years, I’ve taken on many different roles and eventually became Head of Care when Mark and Cecile took over the business in 2007. I’ve seen many changes to the home and feel privileged to have been part of its journey. One job I’ll never do, though, is drive the bus—driving’s not exactly my favourite hobby.
When I first started, I was young, free, and single. During my time here, I met and married my husband, Ken, and we now have one son who is an adult. I love getting to know our residents and their families, and I truly believe Harbour Rise is one big family.
Outside of work, I have a busy social life. I enjoy spending time with my family and friends, going on trips, and attending concerts—especially Take That. I also love going for walks, especially when there’s a nice pub at the end for a relaxing lunch!

Hi, I’m Hayley. I joined Harbour Rise in January 2023. I previously worked for NRS Healthcare for 10 years. I love my role at Harbour Rise, overseeing everything Daycare – I am very proud of the relationships I have built up with our Daycare guests, their families and the professionals.
I have lived in Paignton for 27 years. I am a very busy Mum of 4 crazy children. In my spare time, I love to eat out, spend time with my family, kayak, swim and do coastal trekking with my youngest daughter, Lexi, who is very well known at Harbour Rise.

Hello, my name is Karmen, and I joined Harbour Rise in 2023, bringing 15 years of administration and organisational experience with me. My favourite role within my job is meeting and chatting with the residents, finding out all about their lives and interests.
Outside of work, I have 4 beautiful children, a very lovely Husband and 2 dogs, all of whom keep me very busy. My weekends are mainly spent watching my 2 Sons play football, come rain or shine. When I do get some free time, I love to travel, eat Italian food and sip a nice glass of prosecco.
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