Harbour Rise

18 Roundham Road, Paignton TQ4 6DN
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Top 20 carehome certificate
10 149 Reviews
  • Harbour Rise, Paignton
Harbour Rise is a delightfully situated home for older people, a short walk from seaside shops and sandy beaches.

Both long-term and respite needs are welcome, with care maintained by a team of experienced staff who help residents to make the most of a pleasing social environment and good community life.

A seating area overlooks the gardens, harbour and sea views, while residents enjoy quality home cooking to personal preference, made in a modern fitted kitchen.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1650 – £1772
  • Self-Funded Residential Dementia Care: £1650 – £1775
  • RESPITE Self-Funded Residential Care: £1700 – £1750
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1750

Fees are based on residents' needs and their room and are assessed on a yearly basis.

These prices are only a guideline, please contact Harbour Rise to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Group/Owner

Person in charge

  • Julia Alcock Welch (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Physical Disability
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (44)
  • Single Rooms with Ensuite Wet Room (7)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • The home encourage visits from 10am and outside of meal times to encourage the residents to have a pleasant and undisturbed meal.

Parking

  • Visitors are welcome to use the homes off-street parking.

Harbour Rise Reviews (149)

Total of 149, showing 41-60
10

Harbour Rise has a Review Score of 10 (9.965) out of 10, based on 43 reviews in the last 2 years. Over all time Harbour Rise has 149 reviews.

Overall Experience

  • 140
  • 9
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Date Published

149
4
23
43
106

Review from Lisa S (Daughter of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Harbour Rise a month ago after struggling at home. He knew the home well as Mum was a resident there for 5 years and Dad had also been twice for respite. It was a difficult decision to admit he needed full-time care, but he said he only wanted to go to Harbour Rise! The process was very
smooth as I rang up on a Sunday and luckily they had a room available and Dad moved in on the Friday. Dad soon settled in and enjoys spending time in the communal lounge but also likes to go back to his room after supper to watch his TV. The staff were pleased to see him and made him feel very welcome. Dad now knows he has made the right decision and is very happy and content. Prior to admission, Dad seemed very low in mood but now he is always smiling when I visit and enjoys telling me what he has had to eat and the activities he has participated in. Nothing is too much trouble for the staff and they are always there for the families just as much as the residents.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for your lovely feedback. It is so lovely to see Dad back again!

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Review from Ian. C (Son of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was attending Harbour Rise’s day care centre four times a week and she thoroughly enjoyed attending the centre. She was fond of the residents and staff and she got to know them over the last year or so. The company and stimulation were a big plus. My mum then had a fall at home and I thought
she might benefit from two weeks respite care to build up her strength and confidence again. This has been so successful, my mum looks so much better. I then made the decision to move mum into full-time care, it was the best option for both mum and myself. I now visit my mum knowing she is in a safe caring environment as I was unable to care for her now that her care needs had increased. The same daycare staff work in other areas of the home meaning that everyone knows her and it's lovely to see her enjoying life there. I am so grateful to Harbour Rise for the care provided, it now allows me to visit her at convenient times and I am so pleased with how well she is looking again.

Reply from Cecile Edwards, Owner at Harbour Rise

We are so glad mum has settled in so well and she is looking better! She is a lovely lady to care for!

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Review from Janet L (Daughter of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has just spent two weeks of respite care at Harbour Rise in Paignton, whilst I went on a much-needed holiday. My father attends the daycare facility twice a week and enjoys this very much. I was so pleased that Harbour Rise had a room available to allow me to go away without worrying.
My
father looks so much better on my return, I think he has enjoyed the wonderful food and sitting with the residents some of whom he has become quite friendly with. He really enjoys the activities and entertainment.
He looks so well kept and his demeanour is so improved. His rapport with the staff (who are simply wonderful) is just so nice, it's just like a family. When I spoke to him on the phone, he said 'I like the hotel I am staying in'.
The respite stay has allowed me to rest and I am so thankful for the care provided. My father will go back to daycare again now but if he required respite care again or full-time care we would not look anywhere else.

Reply from Cecile Edwards, Owner at Harbour Rise

What a glorious review, we are so pleased the respite stay for Dad was both beneficial for him and you. That's what we are here for but thank you for such detailed and positive feedback.

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Review from Chris W (Nephew of Resident) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our choice of home was based on the excellent reputation the home had already earned.
It was clear the owners, management and staff were striving to make the home the very best environment for its residents it could be. Everything from the activities and facilities to the breadth of family communication
and events are clearly given attention to detail. The standard of care was exemplary.
Top priority was how my aunt would be treated and how she would feel. Everyone was so courteous, respectful, supportive and compassionate with our loved one. She was looked after fantastically.
Harbour Rise catered with my aunt's decline and made my aunt feel special, cared for and safe.
It is with great sadness that my aunt passed away following a stroke, but we take solace in knowing she was in the very best place. Members of the home had built up such a strong bond with her that some attended her funeral.
We would have absolutely no hesitation in recommending the home to anyone.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for such a positive review, we are very touched by your sincere words. It was a pleasure and a privilege for us to care for your aunt and we all miss her very much.

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Review from Sue E (Daughter of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I visited Harbour Rise, after discussing with our Mother, that at 97 years of age, she now needed 24/7 care, having been living alone independently for several years.
From the moment we entered the home, we were greeted with warmth and friendliness by staff, who took time to show us
around. When we left we decided that this was the 'home from home' we would like our Mum to reside in.
We brought Mum (she being a little reluctant, at first) to visit and to see her room. This is now her second week. She immediately felt at home and is already benefitting from interaction with other residents and staff, as well as enjoying the wonderful meals and activities provided.
It has been especially reassuring to receive regular, detailed email and photograph updates on her first few days.
We know that her remaining years will be spent being content and well looked after in the happy place that is Harbour Rise.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you Sue, we are delighted Mum is settling so well and enjoying being cared by us.

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Review from Joyce D (Daughter of Resident) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Harbour Rise in July 2021, we have come to know the staff and the residents very well and we couldn’t be happier. The care my father receives is so good and my family feel so lucky he is at Harbour Rise. He takes part in the activities and is taken out on the bus for trips around
Torbay and he adores the food, especially the breakfasts. When my family visits the home the atmosphere is simply wonderful and so uplifting. Everyone is so friendly and they know the smallest details about my dad. We look forward to the weekly email and we enjoy the events held such as the Garden Party and the Christmas Fayre where Dad was able to buy some Christmas presents for his family. The home recently hosted my Father's 100th birthday party in the Café area and we had over 20 guests, it was so nice to have this catered for by Harbour Rise in a safe environment, my sister and brother and I will be forever grateful to the home for their hospitality and kindness on this day.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for such a wonderful review, and for sharing this with everyone, we are very grateful your experience with Harbour Rise is so positive.

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Review from Chris T (Son of Resident) published on 16 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad arrived in October for respite care and was initially reluctant to be there.
However, the whole team went out of their way to help him settle, and make him welcome.
The wonderful staff all made a concerted effort to get to know him, his likes and his dislikes, and they have gone out of their
way to meet his needs and address his concerns.
Clearly, nothing is too much trouble, even his exacting requirements for the perfect cup of tea have been met! Dad regularly says how much he enjoys the meals.
The care team have been excellent and always speak well of Dad, even when he is having a bad day. I regularly visit and always find all of the staff welcoming, friendly and helpful.
The owners and the manager are clearly passionate about what they do and the regular communications I receive leave me relaxed knowing Dad is in such good care.
Dad is settled and happier now. I truly hope he can spend the rest of his days there.
Thank you, everyone!

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you Chris for such a positive review. We are delighted Dad is settled and doing well and that you are relaxed knowing he is with us.

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Review from Andy H (Son of Resident) published on 18 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Harbour Rise in 2022 and spent his remaining weeks there until he sadly died.
The care he received was second to none and we felt that he was in the best hands possible. The management and staff could not do enough for us. They even accommodated my mum so that she could be
with her husband at that difficult time. It was more like a 5-star hotel than a rest home.
My mum still visits weekly.
Well done to you all. You are a great team and I would have no hesitation in recommending the home to others.
Thank you.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for such a positive review. It was a privilege looking after Dad and we love seeing Mum on a weekly basis.

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Review from Jeremy A (Nephew of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt had a very difficult 2022. After various spells in Hospital, we needed a good long-term solution for her care needs, being no longer capable of looking after herself. The admission process into Harbour Rise was professionally managed. On arrival, my aunt was very anxious but within days had
settled into the Harbour Rise routine of activities and interaction. She has actually blossomed physically, eating well and doing greater movement than before. She is now adamant that she wants to stay at Harbour Rise. All the staff I have interacted with have been both professional and caring, unfortunately fairly unique among care providers.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for such a lovely review, it is lovely to see your aunty settling in so well.

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Review from Fiona F (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Harbour Rise last autumn after he was no longer able to live on his own. He has been very well looked after by all the staff at Harbour Rise since his move, they have made a real effort to get to know him and help him settle in. Everyone is so friendly and helpful, getting to know his
family when we phone or visit. The little café is a lovely place to sit in when we visit. It has given us all so much peace of mind knowing he is so very well looked after. Everything is well kept and there are lovely views of the sea which my dad loves as he has always lived near the sea. He is enjoying the company of others after having lived on his own for so long. The staff are always ready to help and are so kind and caring with all the residents. The variety of daily activities helps the time pass and keeps everyone entertained and we are kept up to date with regular communications. Thank you to everyone at Harbour Rise for their amazing care.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for such a positive review, really glad Dad has settled in so well.

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Review from Sharon H (Daughter of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum of 89 needed respite care post-surgery and was placed at Harbour Rise for recovery. This beautifully maintained bright care home has not only been a lovely place for my mum to stay, live and recover but has provided me and my family with peace of mind that she is safe and well cared for. It has
been a lovely place for the family to visit her with a modern self-service cafe area to meet in if not in her room.
The staff are super friendly and genuinely care for their elderly residents as though they were family, developing relationships with them as individuals.
Everything possible is done to make living there as enjoyable as can be for the residents, including accommodating special requests from the family.
The management team are readily available to respond to any issues that arise and respond quickly and efficiently. They communicate well both personally and through a weekly email with photos of things that are going on in the home. Their care is of the highest standard.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for your very positive review, it was a pleasure to look after mum.

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Review from Alison H (Daughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has just passed after spending the last three and a half years at Harbour Rise. From the word go it was obvious the whole team were dedicated, friendly, helpful, kind and compassionate, this didn't waver at all. The home is always warm and welcoming. Mum was very settled and content within the Harbour
Rise family. The team were, as always, amazing in the last days of mums life, also enabling us to stay with her 24/7 until the end, something we will always be very grateful for.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for your review. We miss you all very much.

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Review from Judi P (Daughter of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was adamant he wouldn't go in a nursing home, but he was 95 years and living on his own (with full support from his family) but he was getting very down and to me was losing his sparkle. I personally felt that going to Harbour Rise day care for just one day he would see how much he would love
the company he agreed that he would try one day (he absolutely loved it) and the next week wanted to go for two days. He sadly due to an ongoing infection in his foot started to need twenty four hour care. I am so pleased that Harbour Rise could accommodate him and he was very happy to be there sadly he died due to his ongoing foot infection.
I am so grateful for the care and support that Harbour Rise gave my dad but really sad that I had not been able to convince my dad earlier to go as he thought it was a wonderful place and had got his sparkle back.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for your very positive review. We are so glad we were able to help you and Dad, only wished we were able to do so for longer as he was a pleasure to look after.

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Review from Elizabeth T (Niece of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has lived at Harbour Rise Care Home for the last three months and we couldn't be happier. She had attended the homes day care centre and had got to know the home and the staff in mid-2022 and really liked it. She is quite a character and she settled so well, enjoying the food and the home
has accommodated her love of beer which she has with lunch and dinner.
My auntie is a social lady and has made lots of friends at the home and she has enjoyed the activities and the trips out. She has lovely banter with the staff who are so caring and always have time for her and for myself when I visit. I have never seen her so happy.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for your positive review, we are so glad your auntie has settled well and is enjoying her stay with us.

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Review from Emma R (Daughter of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in this home for a month, and all the staff have made him feel so welcome and helped him settle in. A huge change from living independently at home which he could no longer manage. We really enjoyed the Christmas market event where the staff had made such an effort to decorate the home
and create a lovely warm, joyful evening which we both loved. He is settling in well and starting to feel confident in joining in with trips out. Enjoying the carol service in Paignton this week. Thank you so much to this amazing team for the personal care and attention to his needs that have made such a positive difference to his well-being.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for such a wonderful review. Dad is a pleasure to look after and we are so glad he is settling in so well!

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Review from Paul F (Son of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I recently had to use Harbour Rise as an emergency respite, to care for my mother, whilst my father was in a local hospital. We both live away and the care home gave us absolute peace of mind, at a very difficult time, when we also had the care of other family members emerging at the same
time, in other parts of the country. It could have been a terrible outcome. However, Harbour Rise was there for us. My mother's medications and personal care were carried out with utmost professionalism, but also there was kindness and care, not only shown to my mother, but also towards family members. The care staff gave up their own time for my mother to make an important appointment. The experience we had, has been heartwarming and reassuring, that such care is still accessible. Thank you so much Harbour Rise and the team.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for your wonderful feedback, we do try our best to provide the heart-warming and reassuring experience! Thank you for trusting us.

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Review from Dawn J (Respite Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is 91 years of age and was admitted to the hospital with heart failure, and this is now life-limiting. My parents have been married for 70 years and never lived apart. My father had a negative perception of all care, referring to them as institutions. Due to the recent emergency, he was unable
to care for Mum, and we needed somewhere safe and caring while Dad's needs were met in the hospital. Harbour Rise came to our rescue! We were reassured that Mum would be looked after. The staff and the manager went over and beyond their role to provide a safe haven while Dad recovered. My dad was able to visit, and I could see that his preconceptions started to dissolve. Dad realised he now needed help so Mum's needs could be met sensitively and safely. As a family, we are so grateful for the proactive and responsive approach of the staff at Harbour Rise, who thoroughly deserve their CQC Outstanding rating. You have demonstrated that you are compassionate and empathetic to service users and their families. Thank you.

Reply from Cecile Edwards, Owner at Harbour Rise

WOW! Thank you for your amazing review. We are thrilled we have changed Dad's perceptions of care homes and really pleased we were able to help the whole family!

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Review from M H (Granddaughter of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff looked after my grandparents amazingly! The place feels like a home from home. Nothing was every too much trouble. They made my grandads last few days comfortable and this meant my grandma could spend that time with him too. Thank you for all your help in the care you have given.
I have not known a care home like it.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you so much for your amazing review. It was a privilege to look after Grandad and to support Grandma too.

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Review from A G (Granddaughter of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan moved into Harbour Rise 3 weeks ago to be near my mum and I as she was living over 3 hours away and her Alzheimer's is getting worse. She has settled in well, when I visit her she tells me how nice the food is and the carers are lovely. She is always well presented when I visit and enjoys our
cups of tea together.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for your lovely review. We are delighted Nan has settled in well and that she enjoys her food.

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Review from Lynne G (Daughter of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Harbour Rise four weeks ago it was a huge wrench for her to leave her home and the country she had lived in all her life. When we arrived there was a welcome card and flowers in Mum's room. Mum has Alzheimer's and does not realise the level of care and support she needs in it's
early days for her. The staff are lovely and doing all they can to make her feel at home she has a board in her room reminding her when my daughter and I are visiting which helps. As the weeks move on Mum is becoming a lot less anxious she tells me the staff are lovely the food is good and everyone is very kind. I can see for myself Mum is very well looked after and that is a great relief to me. Living on her own at home Mum's anxieties were through the roof for the first time since I can remember Mum is not biting her nails which is a clear indication to me she is feeling a lot less anxious. My daughter is painting her nails next week she has asked for pale pink nothing gaudy.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for your wonderful review. We are delighted Mum has settled in well and her growing nails show she is not so anxious, and she can now enjoy some pampering.

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Current Review Score: 10.0 (9.965)

Overview of Review Score

The Review Score of 10 (9.965) out of 10 for Harbour Rise is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.965 for Harbour Rise is calculated as follows: ( (492 Excellents x 5) + (18 Goods x 4) ) ÷ 510 Ratings = 4.965

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harbour Rise is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Mar 2024

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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