Harbour Rise

All staff appear to be outstanding and have infinite patience , whether nurses, carers, drivers, maintenance or kitchen staff.

Reaching the decision that we needed help/respite care, we chose Harbour Rise for our loved one - it offered everything that was needed - safety, healthy diet, support, needs being met, cleanliness, activities, loving care, beautiful rooms, & importantly, the joy that surrounds the house. The staff are happy, nothing too much trouble, listen & respond empathically to residents/relatives, especially if there's a personal query - the query is quickly resolved. Calm in their care of the residents, but also very loving. The Coffee bar, used by visitors/relatives with loved ones. Homemade cakes & biscuits on offer. Such a positive activity for both to share, as we would, if we were all at home! Our loved one suffers with the cold. Noticing he needed more layers, a list was put on his wardrobe. Resolving the issue. I cannot praise HR/staff enough, in fact our loved one is now permanent and for the first time referred to HR - as returning home! ! Our very grateful thanks to everyone

Harbour Rise has been truly wonderful for Dad. After his mixed dementia progressed and a change of circumstances at home, he began attending the day care service, which helped him stay sociable, occupied and far less lonely. When it became clear he needed more support, he moved in for a respite stay that soon became permanent. It was a huge change, but the management and staff took such care helping him settle, making him feel welcome and part of the furniture. His personality has come back, and the team know his likes, dislikes, routines and needs. Dad loves football and always enjoys chatting with Mark, who never fails to make time for him. When I struggled with guilt about the move, Julia listened with real compassion and addressed every worry, lifting such a weight from me. The staff greet Dad with warmth whenever he returns from outings, and he loves feeling part of the home's family. I can't fault the kindness, dedication and consistently high standard of care at Harbour Rise

My family's experience with Harbour Rise started 15 years ago when my brother-in-law, John, was admitted to Day Care. Jane, my sister, joined him and the two or three days a week that they spent there became one the happiest times. I am my sister's only family. I knew that when I was away, Jane was being cared for safely and kindly. Jane has reached the stage of her life where her overall care needs began to increase. She now attends Harbour Rise full-time. What features of Harbour Rise would I emphasise? It is a very Caring environment, and I have no doubt that Jane is being well looked after. I find it very easy to discuss with them Jane's needs and requirements. I feel that I am talking to another family member.There is both a sincerity and an honesty. Most of all, I trust them that when dealing with Jane, they put her needs first and foremost. I know that Jane is in safe hands and I have no hesitation in recommending Harbour Rise to others who may be embarking on a similar journey

Our return found mom in great health and very thankful to all the staff looking after her. She even commented to staff she looked forward to coming back for her next holiday! Thank you to every member of staff caring for Mom. I am sure that Mom will return for future respite care.

We have enjoyed the opportunity to attend social events where residents and their families are welcomed to share activities such as periodic Sunday lunches, summer fair and a recent quiz night which was enjoyed by all.

You notice all the small touches, warm smiles, eye contact, bending down to be at eye level when he is sitting down. They also ensure the residents are not only cared for but also fully engaged with live music, quizzes and games to keep them stimulated. My father has now been at the home for 18 months and it is a great relief to the family that we no longer have to worry about his care and safety.

A friend recommended Harbour Rise to me as I was looking for a few weeks respite care for mum. I was so grateful as from my initial visit I knew it was the right place for mum who has Alzheimer's. It is a place I could with confidence leave mum who would be safe and well cared for, which gave me such peace of mind. All the staff are so welcoming and friendly. There is such a happy and calm atmosphere. It is exceptionally clean and the homecooked meals are lovely. There are plenty of activities organised for entertainment - on my visits to mum there was bingo, a harpist, the pet man with a good selection of well behaved animals and a man who played the guitar, that was great fun as we were up dancing. The lounges are clean, comfortable, bright and cheerful and there is a quieter cafe area with drink facilities and delicious homemade cake for relatives/friends visiting residents. A big thank you to all the team, you are amazing at what you do, I highly recommend Harbour Rise.

My Dad attended Harbour Rise first as an occasional day visitor, then for urgent respite care before it then became clear that he wouldn't be well enough to return home. Unfortunately, his stay turned out to be only a month before he passed away at Harbour Rise. We really couldn't have wished for his final month and days to be anywhere better. The team were excellent throughout and couldn't have done more for him or us as a family. The weight they took from our shoulders when they welcomed him in was huge. We were made to feel so welcome and comfortable too. We stayed on site in Dad's final days and being 'behind the scenes' for those long 4 days, I was expecting to see a few cracks to be honest, but there was nothing. From what I could see, every member of staff continually treated every resident with the utmost respect and care. Every hour of every day. Nothing was too much trouble. Dad passed away surrounded by a lot of love and care and we can never thank you all enough for that.

We're truly grateful to everyone at the home for their kindness and dedication. Knowing she's in such good hands brings us great peace of mind.

My husband was a resident in Harbour Rise for only a short period before he sadly died and I can't praise the staff enough for the care he received and the compassion shown. Nothing was too much trouble and the staff were always cheerful and friendly. They gave me a lot of support too. I was impressed with everything from the professionalism of the organisation to the cleanliness of the premises. I wouldn't hesitate to recommend Harbour Rise to anyone and would be very happy to be a resident myself in the future!

Many thanks to all the team at Harbour Rise.

The care and consideration given to the residents was apparent when they went above and beyond expectations. Dad was unable to travel to a family funeral. Staff and the visiting vicar took time to sit with him and I know this meant a lot to him.

We are very happy with Harbour Rise and will not hesitate to book mum in again when we next go away.

My overall experience was one of helpfulness. The management and all the staff nursing and domestic were very caring and compassionate . Nothing was too much trouble and I would definitely return if necessary.

Mum came to live with us as she was no longer available to live alone. We were finding it difficult being her sole carers and we were recommended to Harbour Rise for day-care. From the moment mum went to Harbour Rise she was a changed woman. She had something to look forward to and the motivation to get dressed in a morning and she looks forward to showing us what crafts she has made and telling us about her fun days with entertainment and she loves the food. They pick her up and drop her off home and she is fond of the mini bus drivers especially one in particular. She talks about her friends at HR both residents and employees. Mum is currently having 4 weeks respite care at HR which made perfect sense and she wouldn't want to go anywhere else. HR went above and beyond to accommodate these 4 weeks and send us regular updates on what her and her friends have been up to. When we go and visit it's a very welcoming atmosphere, the home feels so modern with natural sunlight and sea views.

Entertainment is planned and caters for all tastes. I was particularly impressed when Dad expressed a wish for an activity that wasn't then provided, in very quick time it was arranged, encouraged and has become a regular feature on the calendar.

I would always choose Harbour Rise !!!

Everything is thought about and nothing is too much trouble. We were treated with such kindness while dad was at Harbour Rise and he benefited in so many ways from being there. We cannot recommend them highly enough.

Mum had become socially isolated and lonely during COVID-19. She had always been a social person and I set about trying to find company that was fun, stimulating, friendly and reliable. I had heard about Harbour Rise from some older friends of ours where the husband didn't want to get up in the morning, aside from Harbour Rise days when he was up early and waiting on the pavement for the mini bus!! With Mum's blessing, we decided to take a look and visit. Within a few metres of stepping foot into the home, Mum said 'I like it in here.' She started going once a week and then gradually (at her request) set up more and more days! Mum now goes in for respire when there is a suitable room available every few months enabling me to have some time out and she sees it as a holiday where she is thoroughly spoiled! They are a very friendly team, and it feels like an extended family to mum now. She is made to feel so special and I will always be eternally grateful to them. I recommend it to all.