Harbour Rise

We knew Harbour Rise was a special place when we first came to look around but didn't anticipate just how remarkable the work the staff do do is. At Harbour Rise our loved one had a home where he felt safe, secure and cared for, which was what we were striving for, but in addition he was offered so much more. So many staff took time to truly get to know him, talk to him about his interests, find ways to remedy challenges that his care presented and shape his days in a way that was comfortable to him. This all shows a level of that care extends far beyond practical needs. Our loved one always started every visit by telling us how wonderful the staff all were and how great the food was, the highest of praise from someone who had particularly high standards!

Dad was a very fit, sociable and young 69 year old when he had a big stroke whilst skiing. The long term effects of his stroke left him with several deficits, along with the rapid incoming vascular dementia and Alzheimer's. This was really hard to acknowledge and see. Dad lived with Mum ,who very quickly became his primary fulltime carer. To allow Mum some respite, Dad would visit us in Devon. With 2 children u5 and working, I decided to approach Harbour Rise to explore day care. I was greeted with huge warmth, compassion and kindness from the staff team. Dad attended a few days a week on his visits with an excellent minibus service. He was excited to go and loved the activities and visitors playing music and bringing rare animals etc. As his condition declined Dad needed 2 week respite. This was so easy to organise. His room was perfect for requirements and we knew he would be fed amazingly well, looked after and kept engaged. He thoroughly enjoyed daytrips and local walks. Weekend availability .A fantastic team who I cannot recommend and thank enough.

When my mum had a fall and needed respite care, the first place I thought of was Harbour Rise. It has a great reputation and I had heard nothing but positive reviews. From the start, I was impressed by how professional and well-organised the management team were. Quickly answering the phone, explaining how to book a respite place and taking the time to show me the available rooms. When my mum arrived at the home she was pleasantly surprised at how spacious and comfortable her room was. The staff all made her feel welcome and were kind and considerate. They helped her with all her care needs as well as making sure she had plenty of people to talk to throughout the day. She was always well looked after and well fed with 3 delicious meals and plenty of cups of tea. There were some lovely touches, like helping to wash her hair and buying newspapers which made her feel at home. It really was a home from home and she felt safe and secure which was a big relief for both of us.

She has settled in really well and is now leading as full a life as possible again. With company and conversation to stimulate her. She is out and about on trips. (After Covid she had not felt confident enough to leave the house with anyone). She is eating well and regularly again and says that she really enjoys the food. With so many different activities when we phone her she is often too busy to talk for long. There are always lots of kind staff around who have time for residents and guests and there is a family feel as much as is possible. We feel she is living her best life again.

Mum has been a resident at Harbour Rise since February 2024 following a prolonged spell in hospital. Previously Mum lived independently and so moving to a care home was a big decision. Everyone at Harbour Rise made Mum feel very welcome, they really made sure she was well cared for after a long car journey to Devon from Surrey; they couldn't do enough for her, and especially reassured her as she was very anxious when she arrived. Everyone was so accommodating helping to make Mum's room feel like home from home; Mum particularly loves having photos of family and the staff were so lovely in making sure Mum had everything she wanted and needed. Visiting Mum at Harbour Rise is a pleasure, all staff are so welcoming and I really feel like they have got to know Mum very quickly, and we are always made to feel welcome. The garden party was wonderful, and Mum enjoyed having us all there. She particularly enjoys the trips out, and talks about her adventures. A wonderful place to live.

The location is perfect, with stunning views. The moment you walk in, you just know your loved one is in a safe, caring and healthy environment. Dad (92) has adapted so well to life in his new "home", mainly due to the staff, who are polite, caring, friendly, service-minded and attentive. In addition to the high level of care, I love all the activities/entertainment they organise for the residents, and the frequent updates to family (much appreciated, especially when I live so far away). We recently attended the garden party, which was a wonderfully joyous event, where we were made to feel so welcome. A huge thank you to the Harbour Rise team for all you do!

We would highly recommend Harbour Rise to anyone.

Mum became a resident at Harbour Rise in February after a hospital stay which left her much less able, and the decision was made to move her down to Devon. My daughter and I went around several homes in the area but it was an absolute no-brainer. Right from the word go on the telephone to the initial meeting, everyone was so friendly and welcoming, and the home smelt fresh and inviting. All the staff are employed so there is a continuity of care and Mum quickly settled in and made it her new home, with pictures and shelves on the wall to a few bits of small furniture, nothing has been too much trouble for the team at Harbour Rise. A wide variety of entertainment and activities from a harpist to a knitting group, a singing duo to exercise, and open worship, Mum is gradually finding her place within the home and making some new and interesting friends along with the lovely Staff. Many thanks to the staff and their wonderful team for making Mum and us feel so welcome.

My husband and I visited an old friend recently, now a resident at Harbour Rise. This was the first time we have visited my friend since he went into care. I am a retired physiotherapist and have had relatives in care homes locally to us in The Midlands. I visited many care homes when looking for a suitable place for relatives and when visiting elderly friends who are now in care homes. I can honestly say I have never been in a care home with so many staff. I have been pleased to learn that no staff are agency staff. This is obviously of benefit to the residents as they receive continuity of care. The home is clean and bright. The sea views are gorgeous. The dining room laid out for lunch looked lovely with an individual place laid for everyone and flowers on the tables. The staff we met were friendly, helpful, smartly dressed in uniforms and attentive to needs. It was reassuring to see that my friend is safe and well cared for. Congratulations on such a lovely home.

I know as a family how happy we are to have found Harbour Rise.

My mother recently moved into Harbour Rise after a couple of months of attending daycare at the home. On the day of transition into full-time care, both she and I were made to feel very welcome, and she was helped to settle into a new routine over a couple of weeks. It was a hard decision to make to move my mum into care, but the process has been simple and minimal hassle for both of us. The staff are always very kind and caring towards my mum, and I cannot fault the care that she receives. She has a really lovely room with great views of Torbay, and we have been able to add personal touches to her room e.g. small furniture and pictures on the walls. She has been able to enjoy lots of activities during the day, and there was an extensive programme of activities over the Christmas period. I feel very lucky to have found a place that provides for her needs, and I would not hesitate to recommend the home to others.

Harbour Rise Residential Care Home in Paignton exceeded my expectations in every aspect. The staff and management are exceptionally caring and attentive, creating a warm and welcoming environment. The delicious food served reflects the dedication to quality, and the superb location adds to the overall positive experience. I highly recommend this facility for its outstanding care and amenities.

Plenty of hard work goes into making it all look very easy. I'd happily recommend Harbour Rise to anyone in the need of a first-rate care home.

In a world where finding compassionate care can be challenging, Harbour Rise stands out as a beacon of excellence.

We were concerned at first about how she’d settle but it didn’t take her long. We would go to visit her and she would wander off back to the lounge to be back with her new friends, chatting and laughing and completely oblivious to us being there! We couldn’t have wished for anything better! To see her happy was the best gift. She always looks clean and well put together, hair done and painted nails. From living on her own to being with people whenever she wants to, has done her so much good. The stimulation has made such a difference to her communication skills and she seems so animated and lively.

We visited several homes and Mum refused them as boring and the wrong atmosphere. Following a fall she had to go into respite care and a place was found at Harbour Rise. The care received by staff during the difficult settling-in period was balanced and excellent. Mum was treated as an adult and not talked down to. She decided that this would be her permanent residence. I have been impressed with the energy and friendliness of all the staff and their pleasant way of challenging unknown people. Staff are happy to discuss care and concerns with the family which takes a great deal of worry from the family. I am happy that my Mother is well cared for at Harbour Rise. The moving from her own house into a care home was a traumatic experience for my Mum but the help and support received at Harbour Rise made this a much smoother process.

The facilities are second to none and his bedroom is immaculate. He loves to sit in the conservatory or the lounge enjoying the view. The little touches are simply incredible, my father-in-law is a fan of a specific football club and they had put up a welcome to him with the club’s emblem on it. He says to the family ‘I am so lucky to be in this luxury hotel’!

After my nan being here for a number of years when Grandad's health began to decline he knew it was the only place for him. Knowing he is safe and perfectly looked after gives us all such great peace of mind. Grandad has settled in so well with most of the carers remembering him from visiting Nan and his visits to day care. The care here seems not only professional but personal which is all you can ask for. Harbour Rise will always be on hand if anything changes and provide regular updates. We all love the fact we can use the cafe to sit and chat as well which gives it such a more relaxed feel.

Our dad has experienced Harbour Rise through daycare attendance, respite stay and, more recently, as a resident. At each of these stages, the help and support we have received has been outstanding - professional, caring, efficient and welcoming. As a consequence, any worries we might have had about his ability to settle in were immediately eased. We have been particularly pleased with the stimulating environment promoted at the home, with lots of activities and events. Moreover, the staff (across the board) know Dad's name and know his love of golf and a local football team! These small, personal things, have been so important in making him, very quickly, feel part of the the Harbour Rise community. We greatly appreciate the commitment and skill which goes into making all of this possible.

Last week was his 100th birthday. We have a touching video of him overcome with emotion as he read, a few days later, the celebratory birthday card which he received from the king and which, although a keen Royalist, he had not expected. The trouble Harbour Rise took to ensure they received that card! When it had failed to arrive by the afternoon of his birthday, without any prompting they phoned the palace to establish when it had been posted and followed this up with the palace until the card finally arrived. That card meant so much to him and the effort Harbour Rise took to ensure his centenary was acknowledged by the king is but one of many examples of the staff going "above and beyond" to ensure he is made to feel special.