The Malthouse Residential Home

Bay Road, Gillingham SP8 4EW
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9.9 113 Reviews
  • The Malthouse Residential Home, Gillingham
Set in a beautifully restored building with landscaped gardens and a private courtyard, The Malthouse is located within walking distance of Gillingham’s quaint town centre. Offering residential, respite, and palliative care, the home provides a warm, home-from-home atmosphere.

Residents can enjoy various communal spaces for group activities, socialising, or peaceful relaxation. The home’s central location makes it easy to explore local attractions such as Stourhead Gardens, Shaftesbury, and the Pythouse Walled Garden, perfect for family visits.

Accommodation spans three floors with 33 fully furnished bedrooms, ready to be personalised with residents’ own furniture and treasured belongings. The gardens feature colourful flower beds, patios and quiet seating areas. A former garden pod has been transformed into a delightful resident-run crafts shop, where residents can display and sell their handmade creations, adding a creative and social dimension to life at the home.

The Malthouse has a dedicated, long-standing team, many of whom have been with the home for years, ensuring high-quality, compassionate care. Its Gold Standards Framework accreditation highlights the team’s exceptional commitment to residents’ wellbeing and its strong connections with the wider community.
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Care Provided by The Malthouse Residential Home

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 34 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1100

These prices are only a guideline, please contact The Malthouse Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Debra Wyke (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (1)

The Malthouse Residential Home Reviews (113)

9.9

The Malthouse Residential Home has a Review Score of 9.9 (9.857) out of 10, based on 40 reviews in the last 2 years.
Over all time The Malthouse Residential Home has 113 reviews.

Overall Experience
  • 100
  • 11
  • 2
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Date Published
  • 113
  • 15
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Reviewer Connection to The Malthouse Residential Home
  • 37
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  • 9
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  • 6
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  • 4
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  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 113, showing 101-113
Review from D P (Daughter of Resident) published on 4 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I visit I find the staff extremely helpful and polite, they always have a smile for everyone. My mum is really happy living at The Malthouse she is exceptionally well cared for. I couldn't wish for a nicer more cosy loving home for her. Thank you.
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Review from Sylvia D (Daughter of Resident) published on 29 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You cannot fault the home and its facilities.
The staff are friendly, helpful and caring. I could not have wished for a better place for my mother to see her later years out.
I highly recommend the Malthouse.
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Review from Tracey L (Granddaughter of Resident) published on 28 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant care, lovely staff I couldn't wish for a better place to care for my Grandmother. Nothing is never too much trouble. Thank you to the wonderful team at The Malthouse Residential Home.
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Review from Aaron L (Grandson of Resident) published on 28 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such beautiful care is given to my grandmother. Staff are extremely helpful, never any trouble in assisting with anything.
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Review from Lester D (Son-in-law of Resident) published on 27 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Highly recommend The Malthouse. The staff are very friendly, helpful and caring.
My mother in law is so happy to be in The Malthouse.
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Review from Clive J (Nephew of Resident) published on 14 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel that The Malthouse is a very happy home. Genuinely care about the residents it comes from their heart.
The manager and deputy manager support each other and honour each other.
I think they enjoy each other and what they do to strive to make The Malthouse the wonderful, caring home that it is.
I
also like the way the staff are hand picked and trained to a very high standard.
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Review from Sarah D (Daughter of Resident) published on 9 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Malthouse is exceptional in the care they provide for residents and the welcome they give to families. My mother was a resident here for nearly four years until she died peacefully at the home in December. During her time in the home she was always treated with dignity and respect, and with love
and humour - always laughing with her never at her. She was always calm and content and smiled warmly at all the carers, clearly showing how much she liked them.


When it became clear that she was nearing the end of her life they couldn't have been kinder and the physical and emotional care they provided was exceptional. They were also so kind to us as a family and I was touched that I would arrive unannounced to find that they were with her, offering care or just sitting quietly by her bed. They provide the quality of care that we would all want for ourselves and those we love and we are truly grateful.

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Review from L P (Daughter of Resident) published on 23 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find The Malthouse to be a cosy, safe, friendly home from home for my mum. The staff make us feel so welcome whenever we visit. The Malthouse is without a doubt, the best home we could have chosen for mum. There is something going on every day and time for staff to spend quality one to one time with
people.


I would be more than happy to recommend The Malthouse to anyone. It is truly excellent!

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Review from Carole M (Friend of Resident) published on 9 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very warm welcome awaits you at The Malthouse Residential Home. The staff are friendly and helpful. Nothing is too much trouble. The individual care and attention given to each resident is excellent. the environment is clean, comfortable and very homely. Individual interests are catered for, activities
that take place are stimulating, physically and mentally. Excellent support from community nursing and rehab teams. The food choice and menus are excellent. There is always plenty of choice and wine with the meal if wanted. Having sampled the food myself, I would recommend it to anyone.
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Review from Athene J (Daughter of Resident) published on 5 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This has been a wonderful experience for my family. The Malthouse has such character - I hate clinical buildings. The staff, all the staff, have been fantastic and caring 24/7. The Manager runs a lovely extra caring friendly establishment. I cannot thank her enough. I am so grateful. I will be back
as a resident in the near future.
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Review from Michael P (Son of Resident) published on 20 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at the Malthouse for eight years now. I find the management are always up to speed with what is happening with each of the residents. Whislt she is gradually deteriorating The Malthouse staff have been wonderful. They are attentive as they care caring, my mother is not always east
to tend but the staff are wonderful with her. A few months ago we thought she would pass away but thanks to the staff and care she pulled through. We have been lucky finding such a home for mother. If there are any negatives the dining experience could be a little better and some parts of the Malthouse are beginning to look a bit tired.
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Review from W R (Daughter of Resident) published on 1 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Malthouse truly exceeded our expectations with their care for my very elderly mother, whose needs were greater than most. The level of care and attention given by all staff at all times was exceptional in all areas - food, comfort, sleep, medical attention, etc. A great team of people.
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Review from Dave A (Son-in-law of Resident) published on 6 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had an urgent need to find respite/medium term care for my 106 year old mother-in-law. The Malthouse and its staff went beyond any of my expectations, whilst remaining very professional at all times. So, in the midst of all the Xmas goings-on Elsie was given huge focus and care, as were we, the relatives.
I have used many care homes in recent years - this is the very best by a long, long way.
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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for The Malthouse Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.857 for The Malthouse Residential Home is calculated as follows: ( (406 Excellents x 5) + (57 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 468 Ratings = 4.857
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Malthouse Residential Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 13 Oct 2025

We provide permanent and respite accommodation for individuals with residential, respite and palliative care needs. Our services include complete en-suite, basin with WC en-suite and basin provision rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

Meet the Team (9)

Debra

Debra Wyke

Job Title: Home Manager Joined: 2021

" People genuinely love the home and much of the team have been here for many years - it’s a wonderful family atmosphere which I have been welcomed into with open arms since joining in October 2021. I meet the early birds when I first come in at 7:30 and am out of the office as often as I can be, I like to get out on the floor to greet the residents and the team. "

Lisa

Lisa Brown

Job Title: Deputy Manager Joined: 2006

NVQ 2 and 3 in Health and Social care and Level 3 Diploma in Management.


I enjoy working as part of a great team, and having a positive relationship with colleagues, residents and their families.

Irene

Irene Corbett

Job Title: Head Chef Joined: 2025

I enjoy being part of a compassionate, caring team and take pride in providing residents with good quality, nutritious meals. With City and Guilds catering qualifications, many years of experience, and IDDSI training, I ensure every meal is prepared to the highest standard.

Gill

Gill Myers

Job Title: Maintenance Manager

I enjoy the friendly atmosphere at the home, where no two days are the same, allowing me to interact with residents and treat them as individuals. I enrich their lives by making things personal and homely. My background as a Countryside Ranger and 16 years running my own handywoman business provide me with a wide range of skills for my role.

Joanne

Joanne O'toole

Job Title: Activities Organiser

I love the family environment of the home, where I help residents feel they still have a meaningful purpose. While I haven't completed formal training in this role yet, I bring a wealth of other experience to it.

Kate

Kate Burbidge

Job Title: Senior Teamleader

Working at The Malthouse for over 20 years has been an honour. I enjoy making a difference in the residents’ lives and building strong relationships, ensuring they feel heard and supported. I hold Level 3 and Level 5 qualifications in Leadership and Management, along with a Level 3 in Health and Social Care.

Petra

Petra Whiteley

Job Title: Senior Team Leader

I love working in a home where kindness is at its core, making it a welcoming and inclusive place for both residents and staff. One resident said, "You always make me feel better about myself," which is the most rewarding part of my job. I hold Level 2 and 3 Diplomas in Health and Social Care, along with a Level 4 Lead Practitioner qualification.

Sue

Sue Turner

Job Title: Housekeeper

I enjoy working with a hardworking team and interacting with our residents. I enrich their lives by listening, being there for them, and offering my help, drawing on my extensive experience and completion of all mandatory courses.

Leah

Leah Tealey

Job Title: Activities Organiser

It feels like a home from home here, and I love getting to know the residents. I enrich their lives by organising fun activities, taking them on trips they enjoy, and drawing on my dementia training and previous care home experience.

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