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Residents can enjoy various communal spaces for group activities, socialising, or peaceful relaxation. The home’s central location makes it easy to explore local attractions such as Stourhead Gardens, Shaftesbury, and the Pythouse...
Set in a beautifully restored building with landscaped gardens and a private courtyard, The Malthouse is located within walking distance of Gillingham’s quaint town centre. Offering residential, respite, dementia, and palliative care, the home provides a warm, home-from-home atmosphere.
Residents can enjoy various communal spaces for group activities, socialising, or peaceful relaxation. The home’s central location makes it easy to explore local attractions such as Stourhead Gardens, Shaftesbury, and the Pythouse Walled Garden, perfect for family visits.
Accommodation spans three floors with 33 fully furnished bedrooms, ready to be personalised with residents’ own furniture and treasured belongings. The gardens feature colourful flower beds, patios and quiet seating areas. A former garden pod has been transformed into a delightful resident-run crafts shop, where residents can display and sell their handmade creations, adding a creative and social dimension to life at the home.
The Malthouse has a dedicated, long-standing team, many of whom have been with the home for years, ensuring high-quality, compassionate care. Its Gold Standards Framework accreditation highlights the team’s exceptional commitment to residents’ wellbeing and its strong connections with the wider community.
Care Provided by The Malthouse Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 34 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Malthouse Residential Home for full pricing details and T&Cs.
Contact The Malthouse Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Healthcare Homes Group Ltd
- Private Owned
Person in charge
- Amy Morgan (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 3
Room Information
- Single Rooms (32)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (1)
The Malthouse Residential Home Reviews (123)
The Malthouse Residential Home has a Review Score of 9.9 (9.870) out of 10, based on 42 reviews in the last 2 years.
Over all time The Malthouse Residential Home has 123 reviews.
I feel safe in pleasant surroundings, well cared for by polite, patient and very friendly staff.
I feel safe in pleasant surroundings, well cared for by polite, patient and very friendly staff.
Visiting my grandma is always a pleasure, it's like seeing her in her own home.
The staff are so welcoming and know my grandma so well.
There is always so much going on in the home for her to join in with.
The Malthouse is simply amazing.
Visiting my grandma is always a pleasure, it's like seeing her in her own home.
The staff are so welcoming and know my grandma so well.
There is always so much going on in the home for her to join in with.
The Malthouse is simply amazing.
Frist class. Immediate positive response to our desperate phone call seeking immediate short term stay (3-weeks in the end) to follow operation in the hospital for a broken hip. At all times, the resident was treated well and all her wishes met and respected. Very friendly and welcoming atmosphere....
Frist class. Immediate positive response to our desperate phone call seeking immediate short term stay (3-weeks in the end) to follow operation in the hospital for a broken hip. At all times, the resident was treated well and all her wishes met and respected. Very friendly and welcoming atmosphere. All staff were genuinely friendly and kind and were easy to deal with. We could not have wanted anything more. The rooms were spacious and pleasant; food good and care superb.
Lovely hanging baskets...
Lovely hanging baskets and flowers around and inside. Excellent garden party I had the pleasure of joining in with for two years.
With many thanks for everything.
We could not have asked for more. He died there last...
We could not have asked for more. He died there last week and they were sensitive about this matter.
A lovely afternoon.
A lovely afternoon.
Dedicated, professional and always cheerful, The Malthouse is a great place for later life living.
Dedicated, professional and always cheerful, The Malthouse is a great place for later life living.
Friendly, caring environment which has helped mum to settle in quickly. Family able to visit anytime.
Friendly, caring environment which has helped mum to settle in quickly. Family able to visit anytime.
Kind, patient staff, making my aunt feel very comfortable and secure.
Kind, patient staff, making my aunt feel very comfortable and secure.
My mother has been a resident of The Malthouse Residential Home for the last three years and has enjoyed it. She is very happy and content. Staff are very kind and caring. The food is excellent.
My mother has been a resident of The Malthouse Residential Home for the last three years and has enjoyed it. She is very happy and content. Staff are very kind and caring. The food is excellent.
When I visit I find the staff extremely helpful and polite, they always have a smile for everyone. My mum is really happy living at The Malthouse she is exceptionally well cared for. I couldn't wish for a nicer more cosy loving home for her. Thank you.
When I visit I find the staff extremely helpful and polite, they always have a smile for everyone. My mum is really happy living at The Malthouse she is exceptionally well cared for. I couldn't wish for a nicer more cosy loving home for her. Thank you.
The staff are friendly, helpful and caring. I could not have wished for a better place for my mother to see her later years out.
I highly recommend the Malthouse.
The staff are friendly, helpful and caring. I could not have wished for a better place for my mother to see her later years out.
I highly recommend the Malthouse.
Brilliant care, lovely staff I couldn't wish for a better place to care for my Grandmother. Nothing is never too much trouble. Thank you to the wonderful team at The Malthouse Residential Home.
Brilliant care, lovely staff I couldn't wish for a better place to care for my Grandmother. Nothing is never too much trouble. Thank you to the wonderful team at The Malthouse Residential Home.
Such beautiful care is given to my grandmother. Staff are extremely helpful, never any trouble in assisting with anything.
Such beautiful care is given to my grandmother. Staff are extremely helpful, never any trouble in assisting with anything.
My mother in law is so happy to be in The Malthouse.
My mother in law is so happy to be in The Malthouse.
The manager and deputy manager support each other and honour each other.
I think they enjoy each other and what they do to strive to make The Malthouse the wonderful, caring home that it...
The manager and deputy manager support each other and honour each other.
I think they enjoy each other and what they do to strive to make The Malthouse the wonderful, caring home that it is.
I also like the way the staff are hand picked and trained to a very high standard.
The Malthouse is exceptional in the care they provide for residents and the welcome they give to families. My mother was a resident here for nearly four years until she died peacefully at the home in December. During her time in the home she was always treated with dignity and respect, and with...
The Malthouse is exceptional in the care they provide for residents and the welcome they give to families. My mother was a resident here for nearly four years until she died peacefully at the home in December. During her time in the home she was always treated with dignity and respect, and with love and humour - always laughing with her never at her. She was always calm and content and smiled warmly at all the carers, clearly showing how much she liked them.
When it became clear that she was nearing the end of her life they couldn't have been kinder and the physical and emotional care they provided was exceptional. They were also so kind to us as a family and I was touched that I would arrive unannounced to find that they were with her, offering care or just sitting quietly by her bed. They provide the quality of care that we would all want for ourselves and those we love and we are truly grateful.
I find The Malthouse to be a cosy, safe, friendly home from home for my mum. The staff make us feel so welcome whenever we visit. The Malthouse is without a doubt, the best home we could have chosen for mum. There is something going on every day and time for staff to spend quality one to one time...
I find The Malthouse to be a cosy, safe, friendly home from home for my mum. The staff make us feel so welcome whenever we visit. The Malthouse is without a doubt, the best home we could have chosen for mum. There is something going on every day and time for staff to spend quality one to one time with people.
I would be more than happy to recommend The Malthouse to anyone. It is truly excellent!
A very warm welcome awaits you at The Malthouse Residential Home. The staff are friendly and helpful. Nothing is too much trouble. The individual care and attention given to each resident is excellent. the environment is clean, comfortable and very homely. Individual interests are catered for,...
A very warm welcome awaits you at The Malthouse Residential Home. The staff are friendly and helpful. Nothing is too much trouble. The individual care and attention given to each resident is excellent. the environment is clean, comfortable and very homely. Individual interests are catered for, activities that take place are stimulating, physically and mentally. Excellent support from community nursing and rehab teams. The food choice and menus are excellent. There is always plenty of choice and wine with the meal if wanted. Having sampled the food myself, I would recommend it to anyone.
This has been a wonderful experience for my family. The Malthouse has such character - I hate clinical buildings. The staff, all the staff, have been fantastic and caring 24/7. The Manager runs a lovely extra caring friendly establishment. I cannot thank her enough. I am so grateful. I will be back...
This has been a wonderful experience for my family. The Malthouse has such character - I hate clinical buildings. The staff, all the staff, have been fantastic and caring 24/7. The Manager runs a lovely extra caring friendly establishment. I cannot thank her enough. I am so grateful. I will be back as a resident in the near future.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 October 2022Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (3)
- 23 Jul 2025
A resident at The Malthouse care home in Gillingham, Dorset, has celebrated her 104th birthday with a gathering attended by fellow residents, staff, and invited guests. Valerie, who has lived...
- 13 Nov 2024
The Malthouse in Gillingham has been awarded a shining review in its recent Quality Monitoring report from Dorset Council. The report highlights the exceptional care and commitment of the team...
- 13 Nov 2024
At Healthcare Homes, we believe in the power of nature and community to uplift and enhance the lives of our residents and service users. This year’s InBloom 2024 competition brought...
- 06 Oct 2026Organiser: The Malthouse Residential Home
- 03 Nov 2026Organiser: The Malthouse Residential Home
- 01 Dec 2026Organiser: The Malthouse Residential Home
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Healthcare Homes Group Ltd
- 31 Jan 2025Recipient: Healthcare Homes Group Ltd
- 28 Feb 2023Recipient: Healthcare Homes Group Ltd
Accreditations
There are no accreditations posted yet for The Malthouse Residential Home.
Meet the Team (7)

As Home Manager and a Registered Nurse, I am passionate about creating a warm, welcoming environment where residents feel valued, respected, and...
As Home Manager and a Registered Nurse, I am passionate about creating a warm, welcoming environment where residents feel valued, respected, and truly at home.I enjoy leading an exceptional team that is dedicated to delivering high-quality, person-centred care.
Through compassion, kindness, and a little laughter, we work together to make a positive difference in the lives of our residents every day.

NVQ 2 and 3 in Health and Social care and Level 3 Diploma in Management.
I enjoy working as part of a great team, and having a positive relationship with colleagues, residents and their families.

I love the family environment of the home, where I help residents feel they still have a meaningful purpose. While I haven't completed formal training in this role yet, I bring a wealth of other experience to it.

I love working in a home where kindness is at its core, making it a welcoming and inclusive place for both residents and staff. One resident said,...
I love working in a home where kindness is at its core, making it a welcoming and inclusive place for both residents and staff. One resident said, "You always make me feel better about myself," which is the most rewarding part of my job. I hold Level 2 and 3 Diplomas in Health and Social Care, along with a Level 4 Lead Practitioner qualification.

I enjoy working with a hardworking team and interacting with our residents. I enrich their lives by listening, being there for them, and offering my help, drawing on my extensive experience and completion of all mandatory courses.

I joined The Malthouse in 2025 and really enjoy working alongside the friendly staff and residents who make the home such a welcoming place. With a...
I joined The Malthouse in 2025 and really enjoy working alongside the friendly staff and residents who make the home such a welcoming place. With a strong background in facilities and maintenance, I take pride in quickly resolving issues and keeping the home safe, comfortable, and running smoothly so residents can enjoy their time here without worry.
I’m a qualified carpenter by trade and have completed a range of training in electrical maintenance, plumbing, legionella awareness, and health and safety, ensuring high standards are maintained across the home at all times.

I love the teamwork at The Malthouse, where staff, residents, and their families create a supportive and appreciative environment. I enjoy working...
I love the teamwork at The Malthouse, where staff, residents, and their families create a supportive and appreciative environment. I enjoy working with people and helping those around me. I have completed my Diploma levels 3 and 5 in Health and Social Care.
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