The Malthouse Residential Home, Gillingham, Dorset
The Malthouse Residential Home, Gillingham, Dorset

The Malthouse Residential Home is located in Dorset and specialises in nursing support for older people.

The home offers spacious accommodation with the majority of rooms having en-suite facilities. Accommodation is also available for those wishing to live independently in The Stables and The Lodges.

Home-cooked meals are prepared from local produce on a daily basis and special dietary requirements can be catered for.

The home is full of character and charm, with two lounges featuring inglenook fireplaces. The landscaped gardens are beautifully maintained creating a perfect setting for residents and visitors to enjoy.

The Malthouse Residential Home has a beauty salon offering pedicures and massages, a visiting library service, a shop offering stationery, toiletries, cards and confectionery, as well as a visiting chiropodist, occupational therapist, physiotherapist, osteopath, dentist and optician.

Group: Healthcare Homes Group Ltd

Person in charge: Claire Stredwick (Home Manager)

Local Authority / Social Services: Dorset County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 34 Service Users

Registered Care Categories*: Old Age

Single Rooms: 34

Rooms with ensuite WC: 34

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Malthouse Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 The Malthouse Residential Home has a Review Score of 9.9 (9.865)

The Review Score of 9.9 (maximum of 10) for The Malthouse Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for The Malthouse Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.865 for The Malthouse Residential Home is calculated as follows: ( (244 Excellents x 5) + (38 Goods x 4) ) ÷ 282 Ratings = 4.865

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Malthouse Residential Home is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 17 Reviews ÷ 6.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    23
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Malthouse Residential Home?

  • Extremely LIKELY
    23
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Malthouse Residential Home

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    4
  • Cousin of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • Nephew of Resident/Service User
    2
  • more

Visiting my grandma is always a pleasure, it's like seeing her in her own home.

The staff are so welcoming and know my grandma so well.

There is always so much going on in the home for her to join in with.

The Malthouse is simply amazing.

How likely would you be to recommend The Malthouse Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Frist class. Immediate positive response to our desperate phone call seeking immediate short term stay (3-weeks in the end) to follow operation in the hospital for a broken hip. At all times, the resident was treated well and all her wishes met and respected. Very friendly and welcoming atmosphere. All staff were genuinely friendly and kind and were easy to deal with. We could not have wanted anything more. The rooms were spacious and pleasant; food good and care superb.

How likely would you be to recommend The Malthouse Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly atmosphere with very helpful caring staff with very good care to residents and visitors. Very good entertainment, particularly the flower arranging. Very good food and attractive dining rooms. I do feel the washing area could do with updating from the bedroom.
Lovely hanging baskets and flowers around and inside. Excellent garden party I had the pleasure of joining in with for two years.
With many thanks for everything.

How likely would you be to recommend The Malthouse Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

This care home was very caring and kind. We always felt that our dad was in the best place for him at this time of his life. They did their best to not let the patients feel institutionalised. He was well looked after, well fed, kept clean etc.
We could not have asked for more. He died there last week and they were sensitive about this matter.

How likely would you be to recommend The Malthouse Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Enjoyable garden party. Mum had a surprise to see us and now she can't stop telling jokes. Even the weather turned for the better.
A lovely afternoon.

How likely would you be to recommend The Malthouse Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care and attention to my cousin has given us peace of mind and we know that she is happy and well cared for and we could not ask for more.

How likely would you be to recommend The Malthouse Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good. Mum is enjoying her stay at The Malthouse. Good and excellent food. The care is just first class.

How likely would you be to recommend The Malthouse Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly, caring environment which has helped mum to settle in quickly. Family able to visit anytime.

How likely would you be to recommend The Malthouse Residential Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Lovely care and staff who put the residents' needs first.
Dedicated, professional and always cheerful, The Malthouse is a great place for later life living.

How likely would you be to recommend The Malthouse Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Kind, patient staff, making my aunt feel very comfortable and secure.

How likely would you be to recommend The Malthouse Residential Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been a resident of The Malthouse Residential Home for the last three years and has enjoyed it. She is very happy and content. Staff are very kind and caring. The food is excellent.

How likely would you be to recommend The Malthouse Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

When I visit I find the staff extremely helpful and polite, they always have a smile for everyone. My mum is really happy living at The Malthouse she is exceptionally well cared for. I couldn't wish for a nicer more cosy loving home for her. Thank you.

How likely would you be to recommend The Malthouse Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

You cannot fault the home and its facilities.
The staff are friendly, helpful and caring. I could not have wished for a better place for my mother to see her later years out.
I highly recommend the Malthouse.

How likely would you be to recommend The Malthouse Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Such beautiful care is given to my grandmother. Staff are extremely helpful, never any trouble in assisting with anything.

How likely would you be to recommend The Malthouse Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Brilliant care, lovely staff I couldn't wish for a better place to care for my Grandmother. Nothing is never too much trouble. Thank you to the wonderful team at The Malthouse Residential Home.

How likely would you be to recommend The Malthouse Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Highly recommend The Malthouse. The staff are very friendly, helpful and caring.
My mother in law is so happy to be in The Malthouse.

How likely would you be to recommend The Malthouse Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Malthouse is exceptional in the care they provide for residents and the welcome they give to families. My mother was a resident here for nearly four years until she died peacefully at the home in December. During her time in the home she was always treated with dignity and respect, and with love and humour - always laughing with her never at her. She was always calm and content and smiled warmly at all the carers, clearly showing how much she liked them.

When it became clear that she was nearing the end of her life they couldn't have been kinder and the physical and emotional care they provided was exceptional. They were also so kind to us as a family and I was touched that I would arrive unannounced to find that they were with her, offering care or just sitting quietly by her bed. They provide the quality of care that we would all want for ourselves and those we love and we are truly grateful.

How likely would you be to recommend The Malthouse Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I feel that The Malthouse is a very happy home. Genuinely care about the residents it comes from their heart.
The manager and deputy manager support each other and honour each other.
I think they enjoy each other and what they do to strive to make The Malthouse the wonderful, caring home that it is.
I also like the way the staff are hand picked and trained to a very high standard.

How likely would you be to recommend The Malthouse Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find The Malthouse to be a cosy, safe, friendly home from home for my mum. The staff make us feel so welcome whenever we visit. The Malthouse is without a doubt, the best home we could have chosen for mum. There is something going on every day and time for staff to spend quality one to one time with people.

I would be more than happy to recommend The Malthouse to anyone. It is truly excellent!

How likely would you be to recommend The Malthouse Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very warm welcome awaits you at The Malthouse Residential Home. The staff are friendly and helpful. Nothing is too much trouble. The individual care and attention given to each resident is excellent. the environment is clean, comfortable and very homely. Individual interests are catered for, activities that take place are stimulating, physically and mentally. Excellent support from community nursing and rehab teams. The food choice and menus are excellent. There is always plenty of choice and wine with the meal if wanted. Having sampled the food myself, I would recommend it to anyone.

How likely would you be to recommend The Malthouse Residential Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This has been a wonderful experience for my family. The Malthouse has such character - I hate clinical buildings. The staff, all the staff, have been fantastic and caring 24/7. The Manager runs a lovely extra caring friendly establishment. I cannot thank her enough. I am so grateful. I will be back as a resident in the near future.

How likely would you be to recommend The Malthouse Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been at the Malthouse for eight years now. I find the management are always up to speed with what is happening with each of the residents. Whislt she is gradually deteriorating The Malthouse staff have been wonderful. They are attentive as they care caring, my mother is not always east to tend but the staff are wonderful with her. A few months ago we thought she would pass away but thanks to the staff and care she pulled through. We have been lucky finding such a home for mother. If there are any negatives the dining experience could be a little better and some parts of the Malthouse are beginning to look a bit tired.

How likely would you be to recommend The Malthouse Residential Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The Malthouse truly exceeded our expectations with their care for my very elderly mother, whose needs were greater than most. The level of care and attention given by all staff at all times was exceptional in all areas - food, comfort, sleep, medical attention, etc. A great team of people.

How likely would you be to recommend The Malthouse Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We had an urgent need to find respite/medium term care for my 106 year old mother-in-law. The Malthouse and its staff went beyond any of my expectations, whilst remaining very professional at all times. So, in the midst of all the Xmas goings-on Elsie was given huge focus and care, as were we, the relatives. I have used many care homes in recent years - this is the very best by a long, long way.

How likely would you be to recommend The Malthouse Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

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Staff Profiles

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Care Home Idol 2016

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