The Malthouse Residential Home

Bay Road, Gillingham SP8 4EW
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9.9 112 Reviews
  • The Malthouse Residential Home, Gillingham
Set in a beautifully restored building with landscaped gardens and a private courtyard, The Malthouse is located within walking distance of Gillingham’s quaint town centre. Offering residential, respite, and palliative care, the home provides a warm, home-from-home atmosphere.

Residents can enjoy various communal spaces for group activities, socialising, or peaceful relaxation. The home’s central location makes it easy to explore local attractions such as Stourhead Gardens, Shaftesbury, and the Pythouse Walled Garden, perfect for family visits.

Accommodation spans three floors with 33 fully furnished bedrooms, ready to be personalised with residents’ own furniture and treasured belongings. The gardens feature colourful flower beds, patios and quiet seating areas. A former garden pod has been transformed into a delightful resident-run crafts shop, where residents can display and sell their handmade creations, adding a creative and social dimension to life at the home.

The Malthouse has a dedicated, long-standing team, many of whom have been with the home for years, ensuring high-quality, compassionate care. Its Gold Standards Framework accreditation highlights the team’s exceptional commitment to residents’ wellbeing and its strong connections with the wider community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 34 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1100

These prices are only a guideline, please contact The Malthouse Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Debra Wyke (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (1)

The Malthouse Residential Home Reviews (112)

9.9

The Malthouse Residential Home has a Review Score of 9.9 (9.860) out of 10, based on 39 reviews in the last 2 years.
Over all time The Malthouse Residential Home has 112 reviews.

Overall Experience
  • 99
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Date Published
  • 112
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Reviewer Connection to The Malthouse Residential Home
  • 37
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  • 9
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  • 6
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  • 4
  • 3
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  • 1
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Total of 112, showing 1-20
Review from Neil H (Son of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such an incredibly caring and professional team of staff at The Malthouse. Outstanding facilities and catering. The care my father received was second to none. A very homely atmosphere and such attentive carers and management. We could not have coped without their help and are so grateful. I would only
use them again.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home. We are very grateful for your kind words and it was our pleasure to be able to support your father and yourselves. Thank you once again for your support and your comments will be passed on to the team. With kindest regards,

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Review from P C (Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My overall experience of maintenance staff for my requirement has been prompt and efficient, highlighting the need for certain workmen i.e fence replacement, shortly, and checking fridge thermostat efficiency, during very hot weather recently.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home. Your comments are much appreciated and thank you for your support. This will be passed on to our team. With kind regards,

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Review from Jane B (Daughter of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I felt immediately that this home was ideal for Dad. It is like a very large house - no horrible bare floors everywhere! Cosy, nicely - furnished rooms, kind staff - nothing is too much trouble. Splendid activities and outings. Dad settled in so much better than I anticipated - sadly
he had an unexpected stroke and died in June, but we could not have wished for a better last three months for a 95 year old man. Nice food, with little treats every afternoon - exquisite little cakes with drinks and visitors included! Very impressed with inter-staff briefings - whoever I spoke to on the phone would know what was going on with Dad. Keeping ungraspingly to about 23 residents is excellent for this. Touched by details - someone carefully sewed name labels in Dad's clothes by hand.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you so much for taking the time to submit this review. It was our pleasure to care for your wonderful father and we are so happy he chose The Malthouse as his home. Our only sadness is that we did not have long enough to enjoy his company and hear more about his amazing life story. Your kind words will be passed on to the team and thank you for all your support, it is very much appreciated. With kindest regards,

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Review from N F (Son of Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well-run residential home. The staff all seem very caring and considerate. They are friendly and helpful towards both residents and visitors. There is a pleasant atmosphere and I always feel that my mother is being well looked after and is generally happy.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home, we are glad that your mother is happy here and that your experiences are so positive. Your lovely comments will be passed on to the team and thank you for your support. With kind regards.

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Review from Tamar S (Daughter of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my first phone enquiry with the manager to the day mum was well enough to return home, I've nothing but praise for all the staff at the Malthouse. Everyone has treated mum and us with the utmost respect, and supported us all throughout. The team are friendly, caring, humorous and throughout have
communicated well with us as we have navigated mums journey to recovery. The garden party was a really, lovely and enjoyable event for everyone; thank you!
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home. It has been our pleasure to support your mother through her period of ill health and we were so glad she was able to return home. We are also very happy that you were able to attend our garden party and thank you for your support. Your kind comments will be passed on to the team. With best wishes.

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Review from Pamela S (Friend of Resident) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was our friend's birthday, and we were amazed at the trouble the staff had gone to, to make the event special, from the elegant decorations to the delicious and well cooked meal. The whole atmosphere was positive and happy. Our friend had been quite dispirited when she had to give up independent
living to go into a care home, so we had been a bit worried, how she would have settled, but she is so happy; so glad she is in The Malthouse and says she wouldn't want to be anywhere else.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home. It is very pleasing to hear your friend's birthday was a such a positive experience for both her, yourself and her friends. It is a pleasure to support your friend here and we are very lucky that they chose The Malthouse as their new home. Thank you for your kinds words and these will be passed on to the team. With kind regards.

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Review from David S (Friend of Resident) published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We see our friend once a year as we live the rest of the year in North West England or Scotland. Her last birthday, she told us she was looking forward to her life ending; this year's birthday, she was enjoying life once more. My wife and I are so grateful that she recovered from her fall and is in
a safe, happy place.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home. We are very lucky to have your friend living here and we are so glad she chose The Malthouse as her home. We welcome many more happy visits and thank you for your support. Your kind words will be passed on to the team and on behalf of all of us a big thank you. With kind regards.

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Review from D H (Friend of Resident) published on 31 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have called many times to see my very dear friend and have been made very welcome by all staff on every occasion. Birthday meal provided by home was exceptional, delicious, and the cake was beautiful and delicious. My friend has nothing but praise for all of the staff care and love she receives in
her new home.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home, your thoughts and comments are very much appreciated. It is a pleasure to support your friend here and we are only too happy to welcome you for visits. Thank you for your ongoing support on behalf of all the team. With kind regards.

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Review from Edna N (Respite Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed at the Malthouse for 3 weeks' respite care following a stay in hospital. Everyone was very kind and helpful. The staff were excellent.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to complete this review. We are very pleased you chose our home for your respite stay and that you had such a positive experience here. Your kind comments will be passed on to the team. Thank you for your support and best wishes on behalf of all of us here at The Malthouse.

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Review from G P (Son of Resident) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been staying at the Malthouse whilst recovering from surgery. The care she has received has been outstanding. The management and staff are attentive, kind, capable, respectful, and professional in every way. The Malthouse is well maintained and the food is good. Mum has been made very comfortable
and her visitors have always received a wam welcome from the staff.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home. It has been our pleasure to support your mother for her respite stay and we are happy it has been a positive experience for her. Thank you for your kind words, these will be passed on to the team. With best wishes.

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Review from J P (Daughter of Resident) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We booked a period of respite care for mum following a fall injury and a difficult period in a hospital at a considerable distance from her home. Managers at the Care Home were very patient with repeated delays with her hospital discharge which we greatly appreciated during an emotionally difficult
and logistically challenging period. They also offered clear and helpful advice about processes and considerations that were new territory to us and themselves communicated pro-actively with the hospital.
The Malthouse has a warm, relaxed and welcoming atmosphere both for service users and their visitors. We were immediately confident that mum would be comfortable and cared for with skill, professionalism and dignity. The Malthouse staff are, without exception in our experience, wonderful in their work. The skill sets, attributes, and humanity of those who care so beautifully for others are deserving of the respect and gratitude of us all.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home. It has been a pleasure to welcome your mother here, particularly after such a traumatic time that she had sadly been through. We are very pleased it has been such a positive experience for both her and your family and thank you for your very kind words. These will be passed on to the team and thank you for your ongoing support. With kind regards.

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Review from F A (Daughter of Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is so happy here. Well cared for, lovely clean home. Such friendly staff and lovely managers. Delicious food and cakes. So glad Mum moved in here.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home. We are very pleased that your Mother is so happy and settled here. We look forward to many more happy times with her and thank you for your kind words, these will be passed on to the team. With kind regards on behalf of all the team.

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Review from H V (Respite Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed in The Malthouse for respite care from 23rd April until May 7th. I think that the care and kindness I received throughout my stay was excellent. I was treated with respect and kindness by every member of staff and nothing was too much trouble. The food was good in spite of the fact that I came
in at very short notice and have various food intolerances. This is the second time I have been here for respite care and I should not hesitate to come again. If it should be necessary for me to enter a care home permanently I shall certainly choose to be a resident at The Malthouse.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home. We were very happy to welcome you back to us for a second time and are equally pleased you had such an enjoyable stay, we look forward to the next time! Your kind comments will be passed on to the team and on behalf of all of us here a big thank you.

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Review from Dales B (Daughter-in-law of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law has been a resident in The Malthouse for 3 years. Over the past few months she has had a few health issues. The managers, team leaders, carers have always been very supportive to ourselves and nothing is every too much trouble. They all do an amazing job.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home. We are very pleased to be able to support your loved one here and are happy you chose The Malthouse as her home. Your kind comments will be passed on to our team and on behalf of all of us, thank you for your support. With best regards.

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Review from Ann C (Respite Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a difficult 3 weeks in hospital, (not helped by sleep disruption during the nights while other patients needs were attended to) the Malthouse gave me just the environment and support I needed to restore my confidence in living alone in a house. The kindness and care all the staff gave me made
me feel special and that my feelings mattered.
My only problem, being a light sleeper and very tired by this time, was noise and lights during the night. Once the staff realised that I was having problems, they did their best to make it easier for me and I subsequently slept much better.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home, we are glad to have been able to support you when you needed the help. Your kind comments will be passed on to the team.

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Review from H D (Daughter of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the Staff at The Malthouse are lovely & friendly, and the care they all give my mum is excellent.
When I visit any staff who pop in mums face always lights up
All the staff will listen to any concerns & will find the answer if they don't know themselves.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home. Your kind comments will be passed on to all the team and a big thanks for your support on behalf of all of us here.

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Review from D R (Respite Resident) published on 27 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Malthouse is a lovely family-orientated care home. The staff are always so friendly and caring. Nothing is too much trouble and they always seem so happy as a team. I have been treated with love and respect and am so grateful and thankful for the care I have received.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home. I am very happy to hear that you had such a positive experience and thank you for choosing us. Your kind comments will be passed on to all the team and grateful thanks for your support from all of us.

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Review from S R (Daughter-in-law of Resident) published on 21 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I found The Malthouse extremely helpful when we had to find a care home facility quickly when my mother-in-law was discharged from hospital after Christmas. All staff were very efficient and friendly and she settled in very quickly. They were also very understanding when she became poorly
again and needed medical attention. We felt she was in a very safe environment. Thank you for everything.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home. We were very pleased to offer your loved one the support they needed and thank you for choosing our home. Your kind comments are much appreciated and will be passed on to the team.

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Review from J R (Sister of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A really lovely home.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home, your comments are much appreciated and will be passed on to the team.

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Review from L W (Daughter-in-law of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff. Good levels of care and attention to my parents-in-law who are now permanent residents. I feel confident in their ability to handle any care emergencies. Rooms are clean, warm, and commodious. Everybody is kind and friendly.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home

Thank you for taking the time to review our home. I am glad your loved ones feel so well supported and your kind comments will be passed on to all the team.

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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for The Malthouse Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.860 for The Malthouse Residential Home is calculated as follows: ( (397 Excellents x 5) + (54 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 456 Ratings = 4.86
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Malthouse Residential Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 13 Sep 2025

We provide permanent and respite accommodation for individuals with residential, respite and palliative care needs. Our services include complete en-suite, basin with WC en-suite and basin provision rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

Meet the Team (9)

Debra

Debra Wyke

Job Title: Home Manager Joined: 2021

" People genuinely love the home and much of the team have been here for many years - it’s a wonderful family atmosphere which I have been welcomed into with open arms since joining in October 2021. I meet the early birds when I first come in at 7:30 and am out of the office as often as I can be, I like to get out on the floor to greet the residents and the team. "

Lisa

Lisa Brown

Job Title: Deputy Manager Joined: 2006

NVQ 2 and 3 in Health and Social care and Level 3 Diploma in Management.


I enjoy working as part of a great team, and having a positive relationship with colleagues, residents and their families.

Irene

Irene Corbett

Job Title: Head Chef Joined: 2025

I enjoy being part of a compassionate, caring team and take pride in providing residents with good quality, nutritious meals. With City and Guilds catering qualifications, many years of experience, and IDDSI training, I ensure every meal is prepared to the highest standard.

Gill

Gill Myers

Job Title: Maintenance Manager

I enjoy the friendly atmosphere at the home, where no two days are the same, allowing me to interact with residents and treat them as individuals. I enrich their lives by making things personal and homely. My background as a Countryside Ranger and 16 years running my own handywoman business provide me with a wide range of skills for my role.

Joanne

Joanne O'toole

Job Title: Activities Organiser

I love the family environment of the home, where I help residents feel they still have a meaningful purpose. While I haven't completed formal training in this role yet, I bring a wealth of other experience to it.

Kate

Kate Burbidge

Job Title: Senior Teamleader

Working at The Malthouse for over 20 years has been an honour. I enjoy making a difference in the residents’ lives and building strong relationships, ensuring they feel heard and supported. I hold Level 3 and Level 5 qualifications in Leadership and Management, along with a Level 3 in Health and Social Care.

Petra

Petra Whiteley

Job Title: Senior Team Leader

I love working in a home where kindness is at its core, making it a welcoming and inclusive place for both residents and staff. One resident said, "You always make me feel better about myself," which is the most rewarding part of my job. I hold Level 2 and 3 Diplomas in Health and Social Care, along with a Level 4 Lead Practitioner qualification.

Sue

Sue Turner

Job Title: Housekeeper

I enjoy working with a hardworking team and interacting with our residents. I enrich their lives by listening, being there for them, and offering my help, drawing on my extensive experience and completion of all mandatory courses.

Leah

Leah Tealey

Job Title: Activities Organiser

It feels like a home from home here, and I love getting to know the residents. I enrich their lives by organising fun activities, taking them on trips they enjoy, and drawing on my dementia training and previous care home experience.

Frequently Asked Questions about The Malthouse Residential Home

What types of Care is The Malthouse Residential Home registered for?

Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Malthouse Residential Home have?

There are 32 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Malthouse Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Malthouse Residential Home to the centre of Gillingham?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

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