






Set in a beautifully restored building with landscaped gardens and a private courtyard, The Malthouse is located within walking distance of Gillingham’s quaint town centre. Offering residential, respite, dementia, and palliative care, the home provides a warm, home-from-home atmosphere.
Residents can enjoy various communal spaces for group activities, socialising, or peaceful relaxation. The home’s central location makes it easy to explore local attractions such as Stourhead Gardens, Shaftesbury, and the Pythouse...
Care Provided by The Malthouse Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 34 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Malthouse Residential Home for full pricing details and T&Cs.
Contact The Malthouse Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Healthcare Homes Group Ltd
- Private Owned
Person in charge
- Debra Wyke(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 3
Room Information
- Single Rooms (32)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (1)
The Malthouse Residential Home Reviews (120)
The Malthouse Residential Home has a Review Score of 9.9 (9.865) out of 10, based on 39 reviews in the last 2 years.
Over all time The Malthouse Residential Home has 120 reviews.
She recently had to be admitted in a hospital and she sadly passed away on Tuesday the 7th of July 2026.
A member of staff who I couldn't speak highly enough of.
She certainly went out of her way everyday going into the evenings and over the past couple of weekends to support ourselves.
She even came to the hospital to visit my mother in law.
Her work that she does daily is far beyond what is expected from her.
All the staff there are totally amazing.
Thank you for your kind words. All the staff at the Malthouse have fond memories of you wonderful mother in law. She was a big part of the family here and is very much missed. I am glad that as a family you felt supported by the Team.
Mum has been a resident for 2 years, Dad also until his passing last year. The care is excellent, the home is quiet and clean and well staffed. All ethics and issues of capacity and consent are scrupulously observed. The staff are always very helpful and communicative.
Thank you so much for your kind words. We are delighted that you are impressed with the service here at the malthouse, and that your Mum is so happy here too. The team remember your dad fondly often. We are so grateful for your review of our home.
Mu auntie needed to be looked after for emergency rest bite and The Malthouse was able to assist us with this at short notice. The assistance manager who's service was outstanding, and was able to turn it around smoothly within 24 hours. My auntie was only there for a short time. My auntie enjoyed her short stay and said the food was excellant. The care she received was exceptional. I would highly recommend The Malthouse as a 5 star to anyone.
We are thrilled to hear that your Auntie had a pleasant stay with us at the Malthouse. It was a pleasure for the team to meet and support her. You are welcome back anytime. Best wishes, Amy
Had a dizzy spell Lisa and the staff we very caring towards me.
We suddenly needed to find a care home for my mother and I knew of The Malthouse because I had visited my uncle and aunt there and had such a good impression. She has been there for two months now and we have been very pleased with their care. She has told us that she likes it there and is well looked after and the people are kind. The scale and interior at The Malthouse are cosy and homely unlike many such places and it has a pretty garden which I know my mother will enjoy. Yesterday was her 90th birthday and we did not until recently expect to be celebrating it with her in a care home but it was a lovely happy day. The staff had gone to some trouble to make it look very festive and were so helpful. It is clear from my dealings with the staff so far, that this is an exceptional place and the people working there really do care. The activities they put on are marvellous - my mother has not had so much social interaction in years and she has been on several day trips too.
Thank you for taking the time to review our home. We are so pleased to be able to care for mother here and thank you for choosing our home. We look forward to making many more happy memories for both your mother and yourselves here. Thank you for your kind words and this will be passed on to the team.
I was very impressed with all the staff who were around and the staff that very kindly came in to see to my grandmother while we were with her.
Thank you for taking the time to submit this review. We are glad you had such a positive visit to your grandmother and thank you for your kind comments, these will be passed on to the team.
During the five and a half years Mum was a resident at The Malthouse she received excellent care. Family members were always given a warm welcome and were kept well-informed aout Mum's ongoing care needs. During her final days palliative care was administered sensitively and we were contacted when there were any changes in Mum's condition.
Thank you for taking the time to review our home. It has been a pleasure to care for your mother here and we are glad you have all felt so well supported, especially during those difficult times. Your support and kind words are much appreciated and this will be passed on to the team. Thank you for choosing the Malthouse on behalf of all of us here.
I visited my friend living at The Malthouse a few days ago, she is so happy there + it's a lovely home from home. I also visited over Christmas + the decorations were absolutely beautiful. I found the staff very helpful + friendly + nothing was too much trouble. I was given tea + cake by the manager who was very pleasant + welcoming, as was the deputy manager as well.
Thank you for taking the time to review our home. We are pleased to hear you had such a positive experience visiting your friend and thank you for your kind comments, these will be shared to the team. Thank you for your support on behalf of all of us.
My father has been a resident for four and a half years. He has consistently been treated with compassion and professional excellence. I could not fault the care he has received and my perception is that he is very fortunate to have been a resident there towards the end of his life.
Thank you for taking the time to review our home. It is our pleasure to support your father and we are pleased this has been such a positive experience for both of you. Your kind comments will be passed on to the team and thank you for your ongoing support.
Such an incredibly caring and professional team of staff at The Malthouse. Outstanding facilities and catering. The care my father received was second to none. A very homely atmosphere and such attentive carers and management. We could not have coped without their help and are so grateful. I would only use them again.
Thank you for taking the time to review our home. We are very grateful for your kind words and it was our pleasure to be able to support your father and yourselves. Thank you once again for your support and your comments will be passed on to the team. With kindest regards,
My overall experience of maintenance staff for my requirement has been prompt and efficient, highlighting the need for certain workmen i.e fence replacement, shortly, and checking fridge thermostat efficiency, during very hot weather recently.
Thank you for taking the time to review our home. Your comments are much appreciated and thank you for your support. This will be passed on to our team. With kind regards,
My husband and I felt immediately that this home was ideal for Dad. It is like a very large house - no horrible bare floors everywhere! Cosy, nicely - furnished rooms, kind staff - nothing is too much trouble. Splendid activities and outings. Dad settled in so much better than I anticipated - sadly he had an unexpected stroke and died in June, but we could not have wished for a better last three months for a 95 year old man. Nice food, with little treats every afternoon - exquisite little cakes with drinks and visitors included! Very impressed with inter-staff briefings - whoever I spoke to on the phone would know what was going on with Dad. Keeping ungraspingly to about 23 residents is excellent for this. Touched by details - someone carefully sewed name labels in Dad's clothes by hand.
Thank you so much for taking the time to submit this review. It was our pleasure to care for your wonderful father and we are so happy he chose The Malthouse as his home. Our only sadness is that we did not have long enough to enjoy his company and hear more about his amazing life story. Your kind...
A well-run residential home. The staff all seem very caring and considerate. They are friendly and helpful towards both residents and visitors. There is a pleasant atmosphere and I always feel that my mother is being well looked after and is generally happy.
Thank you for taking the time to review our home, we are glad that your mother is happy here and that your experiences are so positive. Your lovely comments will be passed on to the team and thank you for your support. With kind regards.
From my first phone enquiry with the manager to the day mum was well enough to return home, I've nothing but praise for all the staff at the Malthouse. Everyone has treated mum and us with the utmost respect, and supported us all throughout. The team are friendly, caring, humorous and throughout have communicated well with us as we have navigated mums journey to recovery. The garden party was a really, lovely and enjoyable event for everyone; thank you!
Thank you for taking the time to review our home. It has been our pleasure to support your mother through her period of ill health and we were so glad she was able to return home. We are also very happy that you were able to attend our garden party and thank you for your support. Your kind comments will be passed on to the team. With best wishes.
It was our friend's birthday, and we were amazed at the trouble the staff had gone to, to make the event special, from the elegant decorations to the delicious and well cooked meal. The whole atmosphere was positive and happy. Our friend had been quite dispirited when she had to give up independent living to go into a care home, so we had been a bit worried, how she would have settled, but she is so happy; so glad she is in The Malthouse and says she wouldn't want to be anywhere else.
Thank you for taking the time to review our home. It is very pleasing to hear your friend's birthday was a such a positive experience for both her, yourself and her friends. It is a pleasure to support your friend here and we are very lucky that they chose The Malthouse as their new home. Thank you for your kinds words and these will be passed on to the team. With kind regards.
We see our friend once a year as we live the rest of the year in North West England or Scotland. Her last birthday, she told us she was looking forward to her life ending; this year's birthday, she was enjoying life once more. My wife and I are so grateful that she recovered from her fall and is in a safe, happy place.
Thank you for taking the time to review our home. We are very lucky to have your friend living here and we are so glad she chose The Malthouse as her home. We welcome many more happy visits and thank you for your support. Your kind words will be passed on to the team and on behalf of all of us a big thank you. With kind regards.
We have called many times to see my very dear friend and have been made very welcome by all staff on every occasion. Birthday meal provided by home was exceptional, delicious, and the cake was beautiful and delicious. My friend has nothing but praise for all of the staff care and love she receives in her new home.
Thank you for taking the time to review our home, your thoughts and comments are very much appreciated. It is a pleasure to support your friend here and we are only too happy to welcome you for visits. Thank you for your ongoing support on behalf of all the team. With kind regards.
I stayed at the Malthouse for 3 weeks' respite care following a stay in hospital. Everyone was very kind and helpful. The staff were excellent.
Thank you for taking the time to complete this review. We are very pleased you chose our home for your respite stay and that you had such a positive experience here. Your kind comments will be passed on to the team. Thank you for your support and best wishes on behalf of all of us here at The Malthouse.
My Mum has been staying at the Malthouse whilst recovering from surgery. The care she has received has been outstanding. The management and staff are attentive, kind, capable, respectful, and professional in every way. The Malthouse is well maintained and the food is good. Mum has been made very comfortable and her visitors have always received a wam welcome from the staff.
Thank you for taking the time to review our home. It has been our pleasure to support your mother for her respite stay and we are happy it has been a positive experience for her. Thank you for your kind words, these will be passed on to the team. With best wishes.
The Malthouse has a warm, relaxed and welcoming atmosphere both for service users and their visitors. We were immediately confident that mum would be comfortable and cared for with skill, professionalism and dignity. The Malthouse staff are, without exception in our experience, wonderful in their work. The skill sets, attributes, and humanity of those who care so beautifully for others are deserving of the respect and gratitude of us all.
Thank you for taking the time to review our home. It has been a pleasure to welcome your mother here, particularly after such a traumatic time that she had sadly been through. We are very pleased it has been such a positive experience for both her and your family and thank you for your very kind words. These will be passed on to the team and thank you for your ongoing support. With kind regards.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 October 2022Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (5) & Events (5)
- 23 Jul 2025
A resident at The Malthouse care home in Gillingham, Dorset, has celebrated her 104th birthday with a gathering attended by fellow residents, staff, and invited guests. Valerie, who has lived...
- 13 Nov 2024
The Malthouse in Gillingham has been awarded a shining review in its recent Quality Monitoring report from Dorset Council. The report highlights the exceptional care and commitment of the team...
- 13 Nov 2024
At Healthcare Homes, we believe in the power of nature and community to uplift and enhance the lives of our residents and service users. This year’s InBloom 2024 competition brought...
- 04 Aug 2026Organiser: The Malthouse Residential Home
- 01 Sep 2026Organiser: The Malthouse Residential Home
- 06 Oct 2026Organiser: The Malthouse Residential Home
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Healthcare Homes Group Ltd
- 31 Jan 2025Recipient: Healthcare Homes Group Ltd
- 28 Feb 2023Recipient: Healthcare Homes Group Ltd
Accreditations
There are no accreditations posted yet for The Malthouse Residential Home.
Meet the Team (8)

I enjoy leading an exceptional team that is dedicated to delivering high-quality, person-centred care.
Through compassion, kindness, and a little laughter, we work together to make a positive difference in the lives of our residents every day.

NVQ 2 and 3 in Health and Social care and Level 3 Diploma in Management.
I enjoy working as part of a great team, and having a positive relationship with colleagues, residents and their families.

I enjoy being part of a compassionate, caring team and take pride in providing residents with good quality, nutritious meals. With City and Guilds catering qualifications, many years of experience, and IDDSI training, I ensure every meal is prepared to the highest standard.

I love the family environment of the home, where I help residents feel they still have a meaningful purpose. While I haven't completed formal training in this role yet, I bring a wealth of other experience to it.

I love working in a home where kindness is at its core, making it a welcoming and inclusive place for both residents and staff. One resident said, "You always make me feel better about myself," which is the most rewarding part of my job. I hold Level 2 and 3 Diplomas in Health and Social Care, along with a Level 4 Lead Practitioner qualification.

I enjoy working with a hardworking team and interacting with our residents. I enrich their lives by listening, being there for them, and offering my help, drawing on my extensive experience and completion of all mandatory courses.

I joined The Malthouse in 2025 and really enjoy working alongside the friendly staff and residents who make the home such a welcoming place. With a strong background in facilities and maintenance, I take pride in quickly resolving issues and keeping the home safe, comfortable, and running smoothly so residents can enjoy their time here without worry.
I’m a qualified carpenter by trade and have completed a range of training in electrical maintenance, plumbing, legionella awareness, and health and safety, ensuring high standards are maintained across the home at all times.

I love the teamwork at The Malthouse, where staff, residents, and their families create a supportive and appreciative environment. I enjoy working with people and helping those around me. I have completed my Diploma levels 3 and 5 in Health and Social Care.
Frequently Asked Questions about The Malthouse Residential Home
What types of Care is The Malthouse Residential Home registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Malthouse Residential Home have?
There are 32 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at The Malthouse Residential Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Malthouse Residential Home to the centre of Gillingham?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Malthouse Residential Home to verify any information. View our terms and conditions. The Malthouse Residential Home has an Enhanced Service -more info.