The Malthouse Residential Home

Bay Road, Gillingham SP8 4EW
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9.9 113 Reviews
  • The Malthouse Residential Home, Gillingham
Set in a beautifully restored building with landscaped gardens and a private courtyard, The Malthouse is located within walking distance of Gillingham’s quaint town centre. Offering residential, respite, and palliative care, the home provides a warm, home-from-home atmosphere.

Residents can enjoy various communal spaces for group activities, socialising, or peaceful relaxation. The home’s central location makes it easy to explore local attractions such as Stourhead Gardens, Shaftesbury, and the Pythouse Walled Garden, perfect for family visits.

Accommodation spans three floors with 33 fully furnished bedrooms, ready to be personalised with residents’ own furniture and treasured belongings. The gardens feature colourful flower beds, patios and quiet seating areas. A former garden pod has been transformed into a delightful resident-run crafts shop, where residents can display and sell their handmade creations, adding a creative and social dimension to life at the home.

The Malthouse has a dedicated, long-standing team, many of whom have been with the home for years, ensuring high-quality, compassionate care. Its Gold Standards Framework accreditation highlights the team’s exceptional commitment to residents’ wellbeing and its strong connections with the wider community.
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Care Provided by The Malthouse Residential Home

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 34 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1100

These prices are only a guideline, please contact The Malthouse Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Debra Wyke (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (32)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (1)

The Malthouse Residential Home Reviews (113)

9.9

The Malthouse Residential Home has a Review Score of 9.9 (9.857) out of 10, based on 40 reviews in the last 2 years.
Over all time The Malthouse Residential Home has 113 reviews.

Overall Experience
  • 100
  • 11
  • 2
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Date Published
  • 113
  • 15
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Reviewer Connection to The Malthouse Residential Home
  • 37
  • 24
  • 9
  • 8
  • 6
  • 6
  • 4
  • 3
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  • 2
  • 2
  • 1
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  • 1
  • 1
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  • 1
Total of 113, showing 21-40
Review from L W (Daughter-in-law of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff. Good levels of care and attention to my parents-in-law who are now permanent residents. I feel confident in their ability to handle any care emergencies. Rooms are clean, warm, and commodious. Everybody is kind and friendly.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home
Thank you for taking the time to review our home. I am glad your loved ones feel so well supported and your kind comments will be passed on to all the team.
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Review from Phil C (Son of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted with the care, respect and decency that all the Malthouse staff give my Mother. It really is home for her. The manager, deputy manager and all their staff are highly conscientious and diligent. They are very patient, tactful and highly professional.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home
Thank you for taking the time to review our home. We are very pleased to be able to care for your mother here, that she has chosen the Malthouse as her home and that she is so happy here. Your kind…read more
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Review from Peter B (Son of Resident) published on 10 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident of The Malthouse Residential Home for some time and she was always treated with the greatest respect and care. The dedication of the staff during her last few weeks was brilliant and made her last few days as comfortable as possible, the relationship and feedback to members
of our family and kind thoughts expressed when mum passed away was like we had been friends forever. Thank you very much.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home
Thank you for taking the time to review our home, it has been our pleasure to care for your wonderful Mother and we are so grateful that she chose us as her home. Your kind words and support will be…read more
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Review from Vanessa W (Friend of Resident) published on 19 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Malthouse Residential Home is amazing, lovely, friendly and fresh. The staff team are fantastic, they always go above and beyond. The management team are outstanding. Thank you so much for looking after my friend so well.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home
Thank you for taking the time to review our home. We are pleased to be able to support your friend here and thank you for your kind comments, these will be passed on to the team. On behalf of all of…read more
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Review from Barrie J (Friend of Resident) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our dear friend has been at the The Malthouse Residential Home for just one week now. My wife and I have been extremely impressed with the care and attention shown to our dear 103 year old friend. All staff have shown a wonderful caring and compassionate care towards her and also to ourselves when visiting.
We know that she is also delighted at the way she has been welcomed, brilliant. Thank you all so much.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home
Thank you for taking the time to review our home, your comments are much appreciated and we are very pleased to welcome your friend to our home. On behalf of all the team a big thanks for your kind…read more
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Review from R J (Daughter of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the wonderful team at The Malthouse enough. Each and every member of staff is thoughtful, kind and compassionate. They genuinely care about their residents and form strong relationships with them. As a daughter you want the very best for your parents. I've always said I want my mother
to be 'safe and happy' and I can honestly say she is both in their care. Thank you for everything.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home
Thank you for taking the time to review our home. It is a pleasure to care for your mother here and we are so happy you chose The Malthouse. Your kind words and comments are greatly appreciated and…read more
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Review from Vernon C (Son of Resident) published on 26 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at The Malthouse for over three years and the care she has received has been excellent.
Any problems that have arisen have been dealt with promptly by the management staff and very kind to Mum and all her family. Mum enjoys the food which is excellent - I can vouch for the
afternoon coffee and cake!
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home
Thank you for taking the time to review our home. It is a pleasure to care for your mother here, your kind comments are really appreciated and these will be passed on to the team. We look forward to…read more
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Review from D B (Son of Resident) published on 15 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is a very private lady but she is always treated with 100% care day and night and nothing is ever too much trouble.
The staff here are just amazing and they all work in a great team.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home
Thank you for taking the time to review our home. We are very privileged to provide care to your mother and are thrilled that they are happy in their home here. I will pass your kind words on to the…read more
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Review from J E (Daughter of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We recently experienced excellent service from The Malthouse manager who dealt with a potentially upsetting issue where Mum was at a crossroads with her care and at risk of being moved into another care home. The Malthouse management were superb in negotiating with the head office and social services
to come to an agreement whereby Mum could remain at The Malthouse (her home) with a fully funded package from social services. Thank you so much.
Reply from Justine Cowell, New Business Manager at The Malthouse Residential Home
Thank you so much for your kind review - the manager is on holiday at the moment, but I will ensure she and the team hear your praise.
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Review from J T (Daughter of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at The Malthouse continue to care for Mum with love, kindness and dignity. They go above and beyond to support Mum during a difficult time. As a family, we feel Mum is in the best place being cared for by such an amazing team. Everyone is so welcoming and friendly when we visit but more
important to us than that is they really care about Mum.
Reply from Justine Cowell, New Business Manager at The Malthouse Residential Home
Thank you so much for your kind words, I will ensure the manager and the team get this wonderful feedback - Thank you.
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Review from J P (Son of Resident) published on 23 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents have been residents at The Malthouse since 2021. From the very start I, and my parents, have been happy with the genuine caring and homely atmosphere. This is fostered by the managers and delivered by all the carers, chefs and support staff (cleaners and entertainment). The end-of-life
care recently given to my father was gentle, thorough and supportive to his family. The staff have an excellent relationship with the GP surgery and always consult them when they have any concerns. In short, we have been, and continue to be, very lucky to have found The Malthouse.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home
Thank you for taking the time to send this review, it has been our pleasure to care for your parents here. We were very sorry for the sad loss of your father and it remains a pleasure that we can…read more
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Review from C D (Daughter of Resident) published on 22 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was at The Malthouse from November 2019 until she died in September 2024. She was very well looked after by all the friendly and caring staff.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home
Thank you for taking the time to review our home and for your kind words, these will be passed on to the team. It has been a pleasure to care for your mother here and we are grateful she chose The…read more
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Review from Tony H (Son-in-law of Resident) published on 2 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Attended garden party at The Malthouse, Gillingham. A wonderfully uplifting experience. The staff team were fantastic and the organisation was top class. Thank you.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home
Thank you for taking the time to send this review. We are thrilled that you enjoyed our garden party and it was a pleasure to welcome you here. Many thanks for your lovely comments and support, this…read more
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Review from Stephen B (Son of Resident) published on 1 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother lives in one of the converted stables which provide independent living with the reassurance of having help from the home when needed. I have found all of the staff to be brilliant and caring in every way. We feel extremely lucky to have found this home. Nothing is too much trouble and you
never feel things are done to a budget or to cut costs.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home
Thank you for taking the time to review our home, your kind comments are really appreciated and will be passed on to the team. We are all so happy that your mother is enjoying her independent living…read more
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Review from Jane H (Goddaughter of Resident) published on 1 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Visited my godmother on the day of the summer garden party. I had the warmest welcome from all the staff and was presented with Pimms! The afternoon was well organised and tea and cakes were delicious. Managed to get my godmother out into the garden - all the staff so helpful and friendly. A lovely
occasion - thank you.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home
Thank you for taking the time to review our home, your kind comments are much appreciated and will be passed on to the team. We are all so happy that you enjoyed our garden party, it was such a…read more
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Review from Mark B (Son of Resident) published on 22 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum had one of the independent living lodges within the Malthouse grounds for 2 years before her mobility became so reduced that she required the additional support and help that the care home provided to residents with their own room within The Malthouse. She has just passed away, but those precious
few years within The Malthouse were exemplary. It has care at its heart coming from the manager, deputy manager and all their staff. Every single member of staff I met during Mum's stay there in the last 2 years of her life made her life better and so made my own life better, confident that the very best service was being provided at all times day and night. The Malthouse goes far beyond the normal in every aspect of care, including caring for the family of the resident. Mum was even allowed to keep her cat in her room which meant the world to her. Thank you Malthouse on behalf of my mum and the rest of our family. You thoroughly deserve all the 5-star ratings.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home
Thank you for taking the time to complete this review. It has been a pleasure to care for your mother here and thank you for choosing the Malthouse. Your very kind words have been passed on to the…read more
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Review from Tanya U (Daughter-in-law of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very fortunate to find my father-in-law a wonder care home, for the past 4 years he has been treated as family. His memory was very poor, but he always said he had a good meal and food was very important to him. The care staff went above and beyond and made sure he was always well looked after, as if
he was in his own home. Can't thank this care home enough. Sadly, my father-in-law passed away and it was so reassuring to see the care staff and management at his funeral. A wonderful care home.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home
Thank you so much for taking the time to review our home. It has been a pleasure to care for your father-in-law and we are so pleased that you chose The Malthouse. Your heartfelt words will be passed…read more
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Review from Jonathan T (Next of Kin) published on 6 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Malthouse immediately felt like a home with carers rather than a care home. It has care at its heart coming from the manager, deputy manager and all their staff.
My aunt had been in the same house for 94 years before arriving at The Malthouse but only took a couple of weeks to fully settle in.
Every single member of staff I met over the following year and a quarter made my aunt's life better and so made my own life better, confident that the very best service was being provided at all times day and night.
The Malthouse goes far beyond the normal in every aspect of care, including caring for the family of the resident.
Thank you Malthouse on behalf of my aunt and the rest of my family. You thoroughly deserve all the 5* ratings.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home
Thank you for taking the time to review our home and for your very kind comments. It has been our pleasure to care for your aunt here and we are so grateful that both she and your family chose The…read more
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Review from Doug Q (Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A splendid place to live, kind and caring.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home
Thank you for taking the time to complete this review. We are all so glad you chose The Malthouse as your home, that you are happy here and long may this continue. Your comments will be passed on to…read more
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Review from L K (Friend of Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I recommend The Malthouse to anyone looking for residential care, the staff are so friendly and go above and beyond. It is always clear and my friend is very happy here.
The food is amazing and there is always plenty of choice. When I reach the age of needing care, I will come here myself.
Reply from Debra Wyke, Home Manager at The Malthouse Residential Home
Thank you for taking the time to review our home. It is very pleasing to hear your friend is so happy and well cared for here, I will pass your kind words on to the team and thank you for your ongoing…read more
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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for The Malthouse Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.857 for The Malthouse Residential Home is calculated as follows: ( (406 Excellents x 5) + (57 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 468 Ratings = 4.857
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Malthouse Residential Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 13 Oct 2025

We provide permanent and respite accommodation for individuals with residential, respite and palliative care needs. Our services include complete en-suite, basin with WC en-suite and basin provision rooms. Additionally, we offer privately funded, local authority, and NHS-funded placements.

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Awards / Recognitions (9)

Meet the Team (9)

Debra

Debra Wyke

Job Title: Home Manager Joined: 2021

" People genuinely love the home and much of the team have been here for many years - it’s a wonderful family atmosphere which I have been welcomed into with open arms since joining in October 2021. I meet the early birds when I first come in at 7:30 and am out of the office as often as I can be, I like to get out on the floor to greet the residents and the team. "

Lisa

Lisa Brown

Job Title: Deputy Manager Joined: 2006

NVQ 2 and 3 in Health and Social care and Level 3 Diploma in Management.


I enjoy working as part of a great team, and having a positive relationship with colleagues, residents and their families.

Irene

Irene Corbett

Job Title: Head Chef Joined: 2025

I enjoy being part of a compassionate, caring team and take pride in providing residents with good quality, nutritious meals. With City and Guilds catering qualifications, many years of experience, and IDDSI training, I ensure every meal is prepared to the highest standard.

Gill

Gill Myers

Job Title: Maintenance Manager

I enjoy the friendly atmosphere at the home, where no two days are the same, allowing me to interact with residents and treat them as individuals. I enrich their lives by making things personal and homely. My background as a Countryside Ranger and 16 years running my own handywoman business provide me with a wide range of skills for my role.

Joanne

Joanne O'toole

Job Title: Activities Organiser

I love the family environment of the home, where I help residents feel they still have a meaningful purpose. While I haven't completed formal training in this role yet, I bring a wealth of other experience to it.

Kate

Kate Burbidge

Job Title: Senior Teamleader

Working at The Malthouse for over 20 years has been an honour. I enjoy making a difference in the residents’ lives and building strong relationships, ensuring they feel heard and supported. I hold Level 3 and Level 5 qualifications in Leadership and Management, along with a Level 3 in Health and Social Care.

Petra

Petra Whiteley

Job Title: Senior Team Leader

I love working in a home where kindness is at its core, making it a welcoming and inclusive place for both residents and staff. One resident said, "You always make me feel better about myself," which is the most rewarding part of my job. I hold Level 2 and 3 Diplomas in Health and Social Care, along with a Level 4 Lead Practitioner qualification.

Sue

Sue Turner

Job Title: Housekeeper

I enjoy working with a hardworking team and interacting with our residents. I enrich their lives by listening, being there for them, and offering my help, drawing on my extensive experience and completion of all mandatory courses.

Leah

Leah Tealey

Job Title: Activities Organiser

It feels like a home from home here, and I love getting to know the residents. I enrich their lives by organising fun activities, taking them on trips they enjoy, and drawing on my dementia training and previous care home experience.

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