The Old Vicarage Care Home

Leigh, Sherborne DT9 6HL

The Old Vicarage Care Home is located in a scenic part of the Dorset countryside and offers a combination of friendliness and professionalism in order to help adults with care needs to enjoy a comfortable and stimulating lifestyle.

While being ideal for long-term residential needs, the home also maintains a respite service and offers day care to the surrounding communities. Carers are committed to understanding personal needs and adhering to a tailored approach.

A number of activities are organised to support personal interests and physical health, and residents have access to information technology while enjoying home-cooked meals.

Group: Healthcare Homes Group Ltd

Person in charge: Louise Turner (Registered Manager)

Local Authority / Social Services: Dorset County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages from 65 to 101.

Single Rooms: 41

Rooms with ensuite WC: 38

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Old Vicarage Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for The Old Vicarage Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for The Old Vicarage Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.743 for The Old Vicarage Care Home is calculated as follows: ( (152 Excellents x 5) + (48 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 202 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Old Vicarage Care Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 14 Reviews ÷ 8.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 The Old Vicarage Care Home has a Review Score of 9.7 (9.743) from 17 Reviews


Average Ratings

  • Excellent
    15
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Old Vicarage Care Home?

  • Extremely LIKELY
    17
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Old Vicarage Care Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    6
  • Friend of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

I live in Chetnole which is the next village to Leigh where the Old Vicarage Care home is situated.
Due to my age, I have had cause to visit several care homes in the area to visit old friends and relations.
I have been very impressed with the cleanliness, friendliness and general running of the Old Vicarage Care home.

How likely would you be to recommend The Old Vicarage Care Home? Extremely Likely

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Average Rating:   5 out of 5

All the staff are helpful and friendly. The interaction between the staff and my father has been wonderful, very supportive. I never go home after visiting worried about his welfare and have complete confidence that they will care for him to the best of their ability.

How likely would you be to recommend The Old Vicarage Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Very happy with The Old Vicarage Care Home. My mother is very settled being a resident for the past 16 months and she recommends it to her elderly friends.

How likely would you be to recommend The Old Vicarage Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Becky Elford, Nominated Individual at The Old Vicarage Care Home responded to this review on 07 Nov 2017:

Thank you very much for your review, it is very much appreciated.

The staff are always bright and have time for the residents. No matter how busy they are, the home is clean, bright and a happy place to be in, with lovely gardens and extensive views across the Dorset countryside. It really is a happy home.

How likely would you be to recommend The Old Vicarage Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Mum's key worker phoned us before our visit to make us aware of a small deterioration in her memory and that Mum may not recognise us. She also asked us to leave feedback on how we thought Mum was. Happily, Mum did recognise us, so our feedback was positive. It is this attention to detail and keeping relatives informed that makes The Old Vicarage Care Home such a marvellous place.

We cannot visit as often as we'd like but knowing mum is in such a caring and lovely place is a great comfort to us.

How likely would you be to recommend The Old Vicarage Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff have a very caring attitude, always willing to help and be cheerful. You give quality care and maintain clean premises.
It is a wonderful setting with lovely rooms and garden and views. Best care home in the region. My mother is very content.

How likely would you be to recommend The Old Vicarage Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Rebecca Elford, Nominated Individual at The Old Vicarage Care Home responded to this review on 17 Jul 2017:

Thank you very much for your review it is very much appreciated to get feedback from family.

My mother was treated with the greatest respect and kindness. She was made to feel nothing was too much trouble. The staff are extremely approachable and always keeping a watch out for the residents. I cannot praise this establishment highly enough.

How likely would you be to recommend The Old Vicarage Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Rebecca Elford, Nominated Individual at The Old Vicarage Care Home responded to this review on 19 Jun 2017:

Thank you very much for your review, it is very much appreciated. Kind regards Becky

My father came into The Old Vicarage with emergency respite needs. He has since become a full-time resident. Our family was very impressed with the way the initial contact and admission was made, we have found the management to be approachable and open and the staff to provide a very good level of care. Dad's personal needs, both physically and mentally/emotionally have been assessed and met. As someone used to working in medium-sized organisations, I am impressed by the balance between necessary systems and checks and personal, friendly and supportive responses to individual needs. The atmosphere is warm and welcoming, the environment well-kept and interesting and there are plenty of activities for residents. I most appreciate the way that The Old Vicarage has worked hard to meets Dad's need for order and understanding, and the sense of partnership that has been created between management, staff, Dad, family and statutory services (especially doctor).

How likely would you be to recommend The Old Vicarage Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My Mum has lived in The Old Vicarage Care Home for over a year now. She is happy and well settled and the staff are extremely caring and go out of their way to fulfil the personal requirements of every resident. They make time to chat to them, take them for walks in the garden
and even have the odd joke. When Mum has been unwell or upset I have visited her room and found a member of staff sat with her on the bed, holding her hand and comforting her. The management team are extremely efficient and very approachable.
The food is excellent and the presentation of both food and tables is always excellent. Specific dietary requests are always catered for and the home will even cater for relatives if they are visiting and pre-book.
The events manager organises events every weekday morning, including regular visits to interesting places. Singing features frequently in the events calendar and is very popular amongst the residents.
I would not want my Mum to be anywhere else.

How likely would you be to recommend The Old Vicarage Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

When my mother was mobile she really enjoyed the activities, company and quality of the food at The Old Vicarage. Now that she is no longer mobile I can see that she is usually smiling, even though her sight and hearing have diminished. Carers are very attentive and regularly check on her well-being.

How likely would you be to recommend The Old Vicarage Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother has been at The Old Vicarage for 5 years now. She has vascular dementia and all the memory and cognitive problems associated with the condition. The Old Vicarage has provided her with a stable environment, caring and compassionate staff, plenty of entertainment and overall, excellent care. Most important to her, she has her dog with her as The Old Vicarage is pet-friendly.

How likely would you be to recommend The Old Vicarage Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My mother is looked after very well and the respect she is given is great. She has been with The Vicarage for 2 years and is stronger now than when she became a resident. She is very happy and who wouldn't be with the care and attention she is given.

How likely would you be to recommend The Old Vicarage Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My uncle has received excellent care, the staff are friendly and welcoming, whenever I visit people are always popping into his room with small tasks to do. The food is well presented and appetising. I have and would recommend this care home.

How likely would you be to recommend The Old Vicarage Care Home? Extremely Likely

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Average Rating:   5 out of 5

My Grandmother moved to The Old Vicarage recently due to struggling at home and loneliness. Since being at The Old Vicarage she has gone from strength to strength, she is enjoying living again due to the hard work and dedication of all the staff. The staff have got to know her and are aware of what she likes and doesn't like and they have worked with this, providing the care and stimulation that she wants. My Grandmother is respected and is cared for in a caring and dignified manner, she has complex care needs and this is addressed accordingly and in a way in which my Grandmother is happy with. The family are thrilled with the service that is provided at The Old Vicarage, we feel really rest assured that our loved one is happy and cared for.

How likely would you be to recommend The Old Vicarage Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been in this home for over 3 years now. She is suffering from dementia as are many of the residents. I have never seen any of them treated badly and all are treated with respect. Great effort is made to stimulate and provide entertainment. The gardens are a great pleasure for my mother. I always feel listened to by the staff and they do their best act on any suggestions I make about her care.

How likely would you be to recommend The Old Vicarage Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I visited the care home during the Christmas period and from the onset, I was overwhelmed by the warm and friendly atmosphere which was present throughout the home. At the time I visited a Christmas event was held for the residents and their families. It was lovely to see the residents enjoying the festive season, singing Christmas carols, having a visit from Santa Claus and tasting Christmas treats. The smiles on the residents' faces was a joy to see. I had a tour of the care home and the clean and comfortable surroundings, as well as the professionalism of the staff, did not go unnoticed. It was evident that nothing was too much of an effort for the staff. I was informed that events are held regularly for the residents, their families and the locals which I thought was absolutely excellent!

How likely would you be to recommend The Old Vicarage Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother is deliriously happy at The Old Vicarage.

My only comment is that there a lot of staff (a good thing) but its not at all clear who does what. Job titles etc are professional terms which are not intuitive to a lay person. A clear staff structure chart would be helpful.

How likely would you be to recommend The Old Vicarage Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

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