The Old Vicarage Care Home

I have visited many care homes in my life but none as good as this one. Everyone here genuinely cares and cannot do enough for the residents and their families. Yvonne, Sue, Sarah, Dawn, Claire (sorry I can't remember everyone names but you are all angels), the team of chefs. Everyone you have all been so kind and supportive. Words cannot express how grateful we all are that you made our Dad's last few weeks comfortable, loving and happy. We will always been indebted to you all.

The home smells like a home and not a care home and everyone behind these walls is good and honest nothing was too much trouble even the chefs did everything they could to ensure all families had nourishment and were looked after.

This home radiates kindness and love. Thank you for being angels everyone should have enjoy their last days in places like this.

I would like to thank Debbie and the team for the superb care that they have given my father. It is a wonderful home in an idyllic setting with amazing caring compassionate staff. I cannot fault the service they are truly amazing. It is so reassuring to know that Dad is in safe caring hands.

Perhaps allow a bbq next time.

We are generally happy with the overall care provided. The staff are friendly and caring and happy to help in anyway they can. The gardens always look beautiful, a difficult task with the summer we have had! We attended the recent garden party with plenty of food on offer. Would just like to make a suggestion for future events.......please try and serve drinks cold or provide ice.

Nice way to spend the afternoon

My mother stayed in The Old Vicarage for two weeks respite care while we went away on holiday She was happy to be there and was taken care of and made to feel very welcome. The staff are skilful and kind, the rooms are all well appointed and the experience was an all round good one. We would use The Old Vicarage again.

I would have liked the Daily Telegraph every day (not Sunday).

Fantastic restaurant and lounge, a fantastic kitchen and staff... and smiles from Dad!!

The staff are very attentive, kind and friendly.

The atmosphere is friendly, cheerful and willing. It feels like a home, a warm, safe place where you want to be. The staff are attentive, always ready to help with whatever is needed, paying heed to individual characteristics and foibles as well as their physical, mental and social needs. They are kind, caring and responsive and I am confident my mother is looked after and monitored well and her needs met with patience and understanding. Thank you from her and thank you from me.

The carers, activities staff, medical personnel, kitchen/laundry/gardening staff go out of their way to be helpful and kind. Since my husband responds to a smiling face it nearly alwaus appears happy. More varied activities for residents would be appreciated, taking advantage of the beautiful, extensive garden. Taking residents outside to enjoy the fresh air gives so much joy, especially if wheelchair bound. Every effort is made by staff for significant events on the calendar, eg, Easter, Halloween, Divali, etc. The item lacking to a permanent wheelchair accommodating vehicle with at least two assigned drivers from the staff to be able to drive it.

Overall first rate in every respect. Clearly a professional care home with a strong emphasis on personal care. The Old Vicarage has a lived-in feeling which underlays the very relaxing and calm atmosphere. I was just impressed with the capacity to relate to individuals very empathically and to honour their autonomy.

Staff so friendly and helpful. Phone always answered quickly by a caring person on reception. My aunt had the best possible care, always treated with kindness and respect. The home is lovely with beautiful grounds. The rooms and communal areas are clean, comfortable and no smells. Very happy with the care. Thank you.

I find the staff very friendly and professional. The carehome seems to be clean at all times. My dad is happy and so are we (the family).

My mother was accepted for a respite stay at The Old Vicarage as she had become increasingly unwell and I had become unable to meet her care needs at home. My tour of the home, her assessment and swift admission were all conducted with the utmost professionalism and kindness. Sadly she had to be admitted to hospital in the evening of the day she arrived, and this too was handled swiftly, efficiently and effectively. I cannot rate the staff highly enough for their attitudes of care and kindness.

Old Vicarage was my mother's first choice of care home, having visited a number in the area. It did not disappoint. Mum has a lovely room and soon it felt like home. The staff across the board were friendly and professional, and I felt mum couldn't have been in better hands for the 5 1/2 years she was there. Her last months were handled wit great care, dignity and compassion. Thank you, everyone.

Staff are extremely kind & caring, my mother is well looked after. However, residents do not appear to be listened to, sometimes decisions are made that seem to determine the advancement of managerial success rather than residents comfort. Many residents report having dry slush - could the water softening be investigated. Baths should be more accessible. Pressure cushions for use in dining chairs & other similar measures to make eating from a height appropriate as well as residents being allowed more choice in where they sit would facilitate better meal times. Make better use of upper floors, consider extending rooms to add on individual bathrooms & sitting areas.

On the whole pleased with conditions. Gone to old age since being here. Lack of introduction and details of residents. Such a variety of folk! Lack of staff observing when attention is needed. I am disappointed there is no transport anywhere ie surgery and doctors do not seem to see patients when required. I would like to know more about patients so able to make them feel at home.

My mother came in just before Christmas, but she was very grumpy as she didn't want to come to the home- and the staff were absolutely marvellous. They gave her such love, care and attention that she slowly softened to the warmth of the home and very soon they each had her going out for lunch. Sadly she shortly became very unwell with a large undiagnosed until now, cancer tumour, that pulled her into palliative care. The care and attention she got, while she was dying was amazing- right up to her last breaths she was loved, given the utmost dignity and respect by all that looked after her and I thank them from my heat for all of them.

Mother moved into the Old Vicarage shortly before Christmas and very quickly settled in. The staff could not have been more helpful or accommodating as a huge amount of furniture, pictures and objets moved in too. Not to mention a large Siamese cat, the love of Mother's life. Everyone did their utmost to help and to make her feel at home and it worked. Having been anti initially she was very quickly telling her friends what a nice place it was and calling it home. She was soon making plans for the long term including moving her weekly Mahjong group meetings to the Old Vic. Sadly this was not to be as in a very short time Mother was diagnosed with terminal cancer and her time at the Old Vic was cut short. The care and compassion shown to both Mother and her connections throughout Mother's last few days was exceptional. I cannot rate the staff highly enough from the wonderful handyman who hung the pictures in her room to the special lady who gave up her own time to sit with Mother.