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Care Provided by Castle Dene
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Castle Dene for full pricing details and T&Cs.
Contact Castle Dene to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Care South
- Voluntary / Not for Profit Owned
Person in charge
- Laura Reilly (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1997
- Number of floors: 2
Room Information
- Single Rooms (50)
Parking
- Parking available on site.
Castle Dene Reviews (115)
Castle Dene has a Review Score of 9.6 (9.613) out of 10, based on 26 reviews in the last 2 years.
Over all time Castle Dene has 115 reviews.
My husband started residing at Queensmead on the 21st June 2018 as a result of his last care home closing. We have both been satisfied with the care and support he has received so far after nearly two weeks and feel sure this will continue.
Mum came to Queensmead towards the end of March 2018. From the beginning, we could see as a family that she was settling in very quickly. She was treated with great care in a very friendly manner. The atmosphere is very warm, lively and efficient. We feel very relaxed and delighted that Mum is at Queensmead.
I found Queensmead to be a very caring and homely care home. The staff were excellent and treated residents in a very friendly manner and with dignity. They were always welcoming on our visits and were very good at keeping us updated on Mum's care. I would have no hesitation in using Queensmead in the future or recommending it to anyone.
Previous activities organiser - excellent - has now left, needs to be replaced asap. Some residents have no visitors or anyone to take them out, need more social interaction and activities to keep them active and their minds occupied.
Thank You for your comments. We have now recruited an Activity Lead and are confident that the activity program will be as packed and as enjoyable for all of those involved.
Queensmead is the most wonderful care home. I was very reluctant to put my grandmother in a home due to all the horror stories you hear. The rooms are lovely at Queensmead. The staff are fantastic and they do so many activities and outings, it's amazing.
My grandma has thrived there and they have been so kind and helpful to me also.
My sister has been a resident at Queensmead for nearly a year and she has been very happy there. The staff are very caring I believe that they are very fond of her and she is very appreciative for all they do for her. There are many activities and she was taken to the Pantomime at the Pavillion recently. The food is excellent with plenty of choices, I was impressed with the quality when I was invited to join her for lunch last week.
Each time I visit my Auntie, I leave with a contented mind knowing the care she is receiving is the best available.
Queensmead is blessed with first-rate carers who are concerned with each resident on a personal level.
I couldn't wish for better for a family member.
I would definitely recommend Queensmead to anyone looking for a care home. The staff are amazing, so friendly and can't do enough to help.
My mum has been a resident at Queensmead since June 2016. The staff there have been fantastic. It is quite obvious that all of the staff truly care for the people they look after and treat them as their family in the home. The chefs even join in with the residents and can regularly be seen chatting in the residents' lounge. The food is very tasty and there is lots of it.
At last we (family) feel we can relax and no longer worry about my mother. She is extremely well cared for by Queensmead. A delightful place to end her days. Caring staff, safety and concerns are a priority. She is unable to enjoy as much as there is available, due to her dementia, but she is invited to join in, and has enjoyed trips in the care home bus. Queensmead is quite simply excellent, we are kept informed at all times, it is a very happy home.
We are very pleased with the staff, care and accommodation provided by Queensmead.
Our congratulations and thanks to all.
I am a Power of Attorney for 2 people in Queensmead. I would always recommend this home to people who would need care. All their needs are met and I cannot find anything to complain about.
I first visited Queensmead when I was looking for a home for mum. She was in a hospital stroke unit after a stroke. We were very lucky in that she was accepted. Mum spent two years until her death in August 2017. The home and staff were like a family, not only caring for mum but supporting us as a family through some very difficult times. We will never be able to thank them enough.
It is like one big happy family. They also welcome visitors, whatever time it is.
During that period of over seven years, the staff have been amazing, from the managers right down to the cleaning staff.
I recently became engaged and so many of the care staff congratulated me, hugged me and were generally so happy for me.
I feel part of a real family at Queensmead and the care and attention they give their residents is outstanding.
It is a pleasure to visit there.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 September 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (23) & Events (0)
- 23 Jun 2026
A retired powerboat racer living in Castle Dene was reunited with his beloved boat and former racers to fulfil his special wish. Kim, who lives in the care home on...
- 02 Jun 2026
Dorset care home residents delighted in a memorable musical afternoon created especially for them by the BSO, Care South and JPMorganChase. Hosted at JPMorganChase’s Bournemouth campus, the midweek event included...
- 27 May 2026
Communities across the south of England gathered at Care South’s care homes to share experiences and raise awareness during Dementia Action Week. Karen Hodges, Group Dementia Lead for Care South,...
There are no upcoming events for Castle Dene.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Care South
- 31 Jan 2025Recipient: Care South
- 31 Jan 2024Recipient: Care South
Accreditations
There are no accreditations posted yet for Castle Dene.
Meet the Team (1)

I joined Care South as a Care Team Leader in 2018, progressed to Deputy Home Manager at Dorset House in 2023 and I am now proud to be the Home Manager of Castle Dene. There is nothing better than getting to know our residents and their families, so that we can provide the best possible care and support that is right for them. The whole team and I here at Castle Dene pride ourselves on making everyone feel welcome and comfortable. If you have any questions at all, please do not hesitate to get in touch.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Castle Dene to verify any information. View our terms and conditions. Castle Dene has an Enhanced Service -more info.