Queensmead is a friendly and homely residential and dementia care home in the heart of Christchurch, offering compassionate care in a home-from-home atmosphere.
Queenmead has 40 single bedrooms over three floors and plenty of communal areas for residents to relax or socialise in, including two lounges, a conservatory and a large, colourful garden.
The experienced and well trained team at Queenmead provides care for those who can no longer live independently and makes sure they get the most out of life, whether they are physically frail or living with dementia.
All residents can enjoy a wide variety of activities and entertainment in and around the home, plus outings in the Care South minibus to local landmarks and attractions.
Group: Care South
Person in charge: Emma Cotton (Home Manager)
Local Authority / Social Services: Dorset County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 40 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Challenging Behaviour
Admission Information: Ages 18+.
Languages Spoken by Staff (other than English): Spanish; Castilian, Polish, Portuguese
Single Rooms: 40
Rooms with ensuite WC: 0
Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents
Latest Care Quality Commission* Report on Queensmead: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Queensmead has a Review Score of 9 (9.021)
The Review Score of 9 (maximum of 10) for Queensmead is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Queensmead in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.771 for Queensmead is calculated as follows: ( (37 Excellents x 5) + (11 Goods x 4) ) ÷ 48 Ratings = 4.771
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 4.25 Points relating to the number of positive Reviews for Queensmead is based on 4 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75
Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 4 Reviews ÷ 8 Target = 0.500
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Linda R (Daughter of Resident) on Wednesday 18 October 2017. Relates to July 2017.
I first visited Queensmead when I was looking for a home for mum. She was in a hospital stroke unit after a stroke. We were very lucky in that she was accepted. Mum spent two years until her death in August 2017. The home and staff were like a family, not only caring for mum but supporting us as a family through some very difficult times. We will never be able to thank them enough.
How likely would you be to recommend Queensmead? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Excellent
Review submitted from a Website Submission by Sue E (Daughter of Resident) on Thursday 10 August 2017. Relates to July 2017.
The carers treat every resident as if they were their own parent - truly caring, compassionate and understanding of everyone's individual personalities and needs.
It is like one big happy family. They also welcome visitors, whatever time it is.
How likely would you be to recommend Queensmead? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Excellent
Review submitted from a Postal Card by Meg S (Niece of Resident) on Friday 31 March 2017. Relates to March 2017.
My uncle has been resident at Queensmead and at another home before that, both of which were run by Care South.
During that period of over seven years, the staff have been amazing, from the managers right down to the cleaning staff.
I recently became engaged and so many of the care staff congratulated me, hugged me and were generally so happy for me.
I feel part of a real family at Queensmead and the care and attention they give their residents is outstanding.
It is a pleasure to visit there.
How likely would you be to recommend Queensmead? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Good
Rooms: Good
Value for Money: Good
Review submitted from a Website Submission by Tania H (Daughter of Resident) on Thursday 30 March 2017. Relates to February 2017.
I have found this home to be very friendly and caring. Despite working in difficult and stressful situations, the staff are always helpful and compassionate.
They really get to know each individual and take time out to meet the needs of each resident and make sure everyone feels safe and secure.
The events lady is very resourceful and enthusiastic and is full of ideas to make sure the residents have plenty to do.
The food is very good and residents are encouraged to drink plenty.
Although the interior of parts of the home is dated in parts, it is very homely and clean. There are never bad smells and it is situated in a lovely garden area, which the residents are encouraged to use.
I have been very happy with the care my mum has received and feel all the staff have worked very hard to help mum to settle.
The manager is always there if there is a problem and there is always someone available to talk to if there are any concerns.
How likely would you be to recommend Queensmead? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
