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Care Provided by Castle Dene
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Castle Dene for full pricing details and T&Cs.
Contact Castle Dene to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Care South
- Voluntary / Not for Profit Owned
Person in charge
- Laura Reilly (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1997
- Number of floors: 2
Room Information
- Single Rooms (50)
Parking
- Parking available on site.
Castle Dene Reviews (115)
Castle Dene has a Review Score of 9.6 (9.613) out of 10, based on 26 reviews in the last 2 years.
Over all time Castle Dene has 115 reviews.
Very pleasant residence. Very friendly and caring staff.
Thank you for leaving us a 5* review, it's much appreciated.
The home is very good. Great staff who go to great lengths to be happy and very friendly.
Thank you for your review, it is much appreciated. Wishing you all the best.
Queensmead at Castledene is a wonderful home. From the moment you walk through the door, it is such a friendly atmosphere and you are made to feel very welcome. The staff all know the residents very well and they are all treated with kindness and dignity. The home is always clean and tidy and the residents always appear happy. As we normally visit in the afternoon, we normally arrive as the tea trolley is going round with delicious homemade cakes! The food and drink are very good with a good choice for lunch and supper. There is always lots of daily activities for the residents to enjoy. This month they held a jubilee party for the residents, which was so well organised with a lovely atmosphere, everyone was made to feel very special. Queensmead at Castledene may not have all the luxuries that some homes do, but it has what matters.
Thank you for leaving your review, I am delighted to read how happy you are with our home. All the best.
It's hard to put into words how wonderful and outstanding our experience of having my parents move, as a couple, to Queensmead at Castle Dene has been. From the word go, when they welcomed them at very short notice and under very difficult circumstances, the extraordinary team, who feel like family, have gone above and beyond to help them settle in and more than that, thrive. Not only have they individually been so well looked after, my mother has blossomed. Now in her 90's, with advanced dementia and all the challenges that bring, we have seen her coming into her own, finding a new lease of life having been encouraged (gently) to take part in the many, varied activities on offer, watching musical recitals and a boat trip around Poole Harbour, which she loved! The recent Jubilee celebration in the home was amazing! Nothing is ever too much trouble. The rooms are clean, the dining room meal options are varied, but, truly, it's about the homely atmosphere and kindness. We are so grateful.
What a wonderful review to read, thank you so much for your kind words. I'll be sure to pass on your comments to all the team at Queensmead. It's much appreciated.
The resident transferred from Castle Dene to Queensmead and has settled extremely well. Kind and caring management and staff. The management are always communicating and giving up to date info. Pleased we continued to use Care South, Queensmead.
Thank you for your review. I am delighted to hear they have settled into Queensmead at Castle Dene. Wishing you all the best.
I have always found the staff very friendly and helpful and they treat the residents with care. There always seems to be some sort of activity every day and I was impressed that a spare room had been made into a jigsaw room so that a jigsaw could be left out on a table, to do gradually. The meals sound good with plenty of variety.
Thank you for your review. I am so pleased to read your lovely comments. Wishing you all the very best.
My mum has been a resident at Queensmead at Castle Dene for a few short months (March) and it is a testament to the whole staff group that she settled so quickly and feels at home. I have been impressed with all the staff that I have met and really get a sense of how well my mum is doing. She appears happy, is sleeping well and eating having put on weight. This has been an issue for some time now in her previous care home and the care staff are doing such a lot to ensure that she is putting on weight and that her needs are attended to. She looks so much better now. I am welcomed whenever I visit and am impressed with the cleanliness of the home and my mum's room. I attended the Jubilee celebrations where everyone had such a good time and the staff were very attentive and worked hard to ensure residents and their families had a good time. Thank you
Thank you for leaving the home a review. I am delighted to hear Mum has settled in well. All the very best.
When mum came to Queensmead at Castle Dene in November 2020, she arrived in a poor state. Since being here, staff have done everything to help her settle in. She is very well cared for and I feel relieved that she is now in a safe place and her condition is well understood. The staff go to great lengths to get to know the needs of the residents and are kind, caring, approachable, as well as being committed. Relatives are kept well informed at all times. This was more than evident during the Covid pandemic. Social events are often organised which gives the place a homely feel and there is an atmosphere of inclusiveness which is great.
Thank you for taking the time to review our services. I am delighted to know Mum is settling with us. Wishing you all the best.
Mum receives excellent care. I feel confident that she is being well looked after.
We are very happy with the care that our mum receives. The staff are always very kind, even under pressure.
My mum went into the home in tragic circumstances. My dad had just died and we were in covid lockdown. She has been very well taken care of and nine months on, is quite settled and becoming more confident.
Everyone of the staff has been very helpful, patient and good to my husband, who must have been difficult in his early days. Thankfully, with everyone's help, he seems happy and content now. I feel happy that he is somewhere where he feels safe and looked after and thank all of you for your care.
Mum moved here in October 2020 and since then she has improved healthwise, due to the care she has been given at Queensmead. The staff are excellent.
Very friendly and helpful. Have kept my mother very well and engaged. The grounds are lovely for the residents as well.
I am so happy that my husband is being looked after so very well.
Fantastic, friendly staff, lovely environment for residents. Activities twice a day, have salon and manicure weekly. The food is first-rate, prepared by a team of chefs. Homemade care and tea every afternoon. I highly recommend.
My Nan has been here since Christmas Eve 2020 following a stay in Hospital. It's been hard not being with her but the way the home has coped with Covid has been amazing. Not a single case here. As I say it's been hard but needed. And now with visits allowed, it's great. Still restricted to certain people but rightly so. Even if we can't see her in person, the ladies are more than happy to bring her to a window to talk over the phone for as long as we like. All the staff are friendly and happy. She's definitely well taken care of, so thank you.
Always pleased to see my nan happy and chirpy when I visit. It means she's being well looked after and is comfortable in her home.
Nothing is too much trouble for the staff. Even during a pandemic, they are always happy to talk, keep you updated on your relative.
Staff have taken great care of my extremely elderly (almost 105 years old) mother. She is contented as I have ever seen her and extremely well. Thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 September 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (23) & Events (0)
- 23 Jun 2026
A retired powerboat racer living in Castle Dene was reunited with his beloved boat and former racers to fulfil his special wish. Kim, who lives in the care home on...
- 02 Jun 2026
Dorset care home residents delighted in a memorable musical afternoon created especially for them by the BSO, Care South and JPMorganChase. Hosted at JPMorganChase’s Bournemouth campus, the midweek event included...
- 27 May 2026
Communities across the south of England gathered at Care South’s care homes to share experiences and raise awareness during Dementia Action Week. Karen Hodges, Group Dementia Lead for Care South,...
There are no upcoming events for Castle Dene.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Care South
- 31 Jan 2025Recipient: Care South
- 31 Jan 2024Recipient: Care South
Accreditations
There are no accreditations posted yet for Castle Dene.
Meet the Team (1)

I joined Care South as a Care Team Leader in 2018, progressed to Deputy Home Manager at Dorset House in 2023 and I am now proud to be the Home Manager of Castle Dene. There is nothing better than getting to know our residents and their families, so that we can provide the best possible care and support that is right for them. The whole team and I here at Castle Dene pride ourselves on making everyone feel welcome and comfortable. If you have any questions at all, please do not hesitate to get in touch.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Castle Dene to verify any information. View our terms and conditions. Castle Dene has an Enhanced Service -more info.