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Care Provided by Castle Dene
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Castle Dene for full pricing details and T&Cs.
Contact Castle Dene to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Care South
- Voluntary / Not for Profit Owned
Person in charge
- Laura Reilly (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1997
- Number of floors: 2
Room Information
- Single Rooms (50)
Parking
- Parking available on site.
Castle Dene Reviews (115)
Castle Dene has a Review Score of 9.6 (9.613) out of 10, based on 26 reviews in the last 2 years.
Over all time Castle Dene has 115 reviews.
Unable to see the full extent of accommodation due to Covid (restricted to conservatory).
The care my mum has been given has been fantastic. She is so much better than before coming here. The staff are really friendly and helpful.
The staff are attentive.
All staff is very friendly and helpful. visited my Mother in Law. Made to feel welcome by the staff. Cannot fault at all. Excellent standards of care and service.
Staff are friendly and welcoming. They demonstrate that they know my mum and understand her needs. The home has a homely atmosphere.
Good care, welcoming staff, and good food for my mother. She feels very much at home in Queensmead.
Happy that my mum is having excellent care at Queensmead. Staff are fantastic - they always keep me up to date with how Mum is doing. They are caring and understanding of Mums condition and always 'up-beat' despite the circumstances. My dad died last month, but Mum is too ill to realise. They have been very supportive, focusing on the most important thing, my mum. Thank you.
You are all wonderful. Thank you.
I live in Australia and sometimes find it frustrating that I am in a different time zone. If there was a member of staff available to help with internet video calling that would help keep in touch.
The staff are very kind and are encouraging to my dad. They praise him for his efforts with mobility and are patient and understanding when not so able.
The gardens are a cheery focus for my dad (although out of season). Dad loves the trees from the window.
Each time I visit Queensmead I am impressed, above all, by how friendly, patient and kind the staff are. The residents are well cared for here. Although my mother-in-law is now unable to take part as much as before, I see the regular number of trips out which Queensmead run and which are much appreciated. My mother-in-law loves the food on offer here. She is always treated with respect. Some aspects of the resident's rooms could be improved but nothing major. Communication by management is excellent.
Kind staff and good personal care.
I wish to thank the management and staff at Queensmead as they have saved my life twice now. They cared for my dad in 2015, and in August this year, when I was feeling completely overwhelmed with worry about how to provide the best care for my mum, turned to Queensmead for help again. My mum's memory has been deteriorating for the last year and after a fall I had to face the fact that she could no longer cope alone at home. I can't thank the staff at Queensmead enough for the complete care she is given, and for the activities that they involve her in. When I come to visit my spirits feel uplifted as soon as I enter the home. I feel so grateful for all the enthusiastic and friendly care and support all the residents receive.
Quite impressed.
I accompanied my husband on a visit to a museum in Southampton with four other residents and two ladies, one being the activities coordinator. A most interesting trip. Lovely picnic lunch provided which we all enjoyed. It was obvious a lot of thought had gone into the trip. Thank you to all concerned in the organisation of this outing.
The staff are always keen to encourage her to use the lounge areas and join in activities. The links between the home and nurses and doctors remain strong. The attitude of all concerned in my mother's care is always positive and supportive. She especially enjoyed playing football with the Football club players!
She was treated with the utmost respect and dignity, even though at times she was a bit of a handful!
I would recommend Queensmead, as I'm sure your family member/friend would be treated as well my lovely mum has been.
The admission process was made as easy as possible.
The staff, without exception, were caring and helpful, making sure that she was happy and benefitted from her stay.
During the time my husband has been at Queensmead, I have found the management and staff to be open and friendly, approachable at all times - when you enter the front door, there is always a smile and 'hello' from one of the staff to make you feel welcome. There is a quiet and happy atmosphere in this home and the residents are treated with kindness and dignity. The lounges are bright and airy and comfortable and the residents have space to walk around freely if they want to. If someone has a problem they are attended to straight away in a quiet and confident manner. Queensmead is open to family and friends at all times of the day, which is a great compliment to everyone there.
My father has been at Queensmead since last August and has dementia. My mother and I have been extremely happy with the home from the time he moved in. The staff are all very welcoming whenever you visit, they treat everyone with dignity, patience and kindness. The home is spacious and comfortable and has a calm and happy feel to it. My father has always said he is happy and content which is a big comfort to my mother and myself. I would thoroughly recommend it!.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 September 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (23) & Events (0)
- 23 Jun 2026
A retired powerboat racer living in Castle Dene was reunited with his beloved boat and former racers to fulfil his special wish. Kim, who lives in the care home on...
- 02 Jun 2026
Dorset care home residents delighted in a memorable musical afternoon created especially for them by the BSO, Care South and JPMorganChase. Hosted at JPMorganChase’s Bournemouth campus, the midweek event included...
- 27 May 2026
Communities across the south of England gathered at Care South’s care homes to share experiences and raise awareness during Dementia Action Week. Karen Hodges, Group Dementia Lead for Care South,...
There are no upcoming events for Castle Dene.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Care South
- 31 Jan 2025Recipient: Care South
- 31 Jan 2024Recipient: Care South
Accreditations
There are no accreditations posted yet for Castle Dene.
Meet the Team (1)

I joined Care South as a Care Team Leader in 2018, progressed to Deputy Home Manager at Dorset House in 2023 and I am now proud to be the Home Manager of Castle Dene. There is nothing better than getting to know our residents and their families, so that we can provide the best possible care and support that is right for them. The whole team and I here at Castle Dene pride ourselves on making everyone feel welcome and comfortable. If you have any questions at all, please do not hesitate to get in touch.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Castle Dene to verify any information. View our terms and conditions. Castle Dene has an Enhanced Service -more info.