Castle Dene

Nothing is too much trouble for the staff. Even during a pandemic, they are always happy to talk, keep you updated on your relative.

Staff have taken great care of my extremely elderly (almost 105 years old) mother. She is contented as I have ever seen her and extremely well. Thank you.

Unable to see the full extent of accommodation due to Covid (restricted to conservatory).

The care my mum has been given has been fantastic. She is so much better than before coming here. The staff are really friendly and helpful.

The staff are attentive.

All staff is very friendly and helpful. visited my Mother in Law. Made to feel welcome by the staff. Cannot fault at all. Excellent standards of care and service.

Staff are friendly and welcoming. They demonstrate that they know my mum and understand her needs. The home has a homely atmosphere.

Good care, welcoming staff, and good food for my mother. She feels very much at home in Queensmead.

Happy that my mum is having excellent care at Queensmead. Staff are fantastic - they always keep me up to date with how Mum is doing. They are caring and understanding of Mums condition and always 'up-beat' despite the circumstances. My dad died last month, but Mum is too ill to realise. They have been very supportive, focusing on the most important thing, my mum. Thank you.

You are all wonderful. Thank you.

I live in Australia and sometimes find it frustrating that I am in a different time zone. If there was a member of staff available to help with internet video calling that would help keep in touch.

The gardens are a cheery focus for my dad (although out of season). Dad loves the trees from the window.

Each time I visit Queensmead I am impressed, above all, by how friendly, patient and kind the staff are. The residents are well cared for here. Although my mother-in-law is now unable to take part as much as before, I see the regular number of trips out which Queensmead run and which are much appreciated. My mother-in-law loves the food on offer here. She is always treated with respect. Some aspects of the resident's rooms could be improved but nothing major. Communication by management is excellent.

Kind staff and good personal care.

I wish to thank the management and staff at Queensmead as they have saved my life twice now. They cared for my dad in 2015, and in August this year, when I was feeling completely overwhelmed with worry about how to provide the best care for my mum, turned to Queensmead for help again. My mum's memory has been deteriorating for the last year and after a fall I had to face the fact that she could no longer cope alone at home. I can't thank the staff at Queensmead enough for the complete care she is given, and for the activities that they involve her in. When I come to visit my spirits feel uplifted as soon as I enter the home. I feel so grateful for all the enthusiastic and friendly care and support all the residents receive.

Quite impressed.

I accompanied my husband on a visit to a museum in Southampton with four other residents and two ladies, one being the activities coordinator. A most interesting trip. Lovely picnic lunch provided which we all enjoyed. It was obvious a lot of thought had gone into the trip. Thank you to all concerned in the organisation of this outing.

The staff are always keen to encourage her to use the lounge areas and join in activities. The links between the home and nurses and doctors remain strong. The attitude of all concerned in my mother's care is always positive and supportive. She especially enjoyed playing football with the Football club players!

I would recommend Queensmead, as I'm sure your family member/friend would be treated as well my lovely mum has been.

The staff, without exception, were caring and helpful, making sure that she was happy and benefitted from her stay.