Castle Dene

Throop Road, Bournemouth BH8 0DB
Review Us
9.6 105 Reviews
  • Castle Dene, Bournemouth
Castle Dene care home is located between Bournemouth and Christchurch. It benefits from great shopping facilities with Castle Point shopping complex near at hand. There are lots of local attractions and excellent transport links. The countryside is close to Castle Dene with access to a nature reserve. With Bournemouth’s sandy beaches and spectacular coastline just a few miles away, this area is an amazing place to live. The fantastic range of local amenities mean that there's always something for residents and visiting loved ones to enjoy.

The respected Bournemouth care home boasts plenty of spaces for residents to socialise and relax, including bright and homely living and communal areas as well as a spacious conservatory. The on-site hair salon is a favourite of residents and Castle Dene also offers a large landscaped garden, often tended to by green-fingered residents, which is a quiet, tranquil space for residents to enjoy.

The home has an Activity Lead who fills the days with interesting and enjoyable activities geared to the residents' wellbeing. But there is always the opportunity to simply relax with a cup of tea and a slice of cake.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1175
  • Self-Funded Residential Dementia Care: from £1275
  • RESPITE Self-Funded Residential Care: from £1300

These prices are only a guideline, please contact Castle Dene to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Laura Reilly (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1997
  • Number of floors: 2

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (0)

Parking

  • Parking available on site.

Castle Dene Reviews (105)

9.6

Castle Dene has a Review Score of 9.6 (9.623) out of 10, based on 22 reviews in the last 2 years.
Over all time Castle Dene has 105 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Castle Dene
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Total of 105, showing 61-80
Review from S C (Daughter-in-law of Resident) published on 9 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Each time I visit Queensmead I am impressed, above all, by how friendly, patient and kind the staff are. The residents are well cared for here. Although my mother-in-law is now unable to take part as much as before, I see the regular number of trips out which Queensmead run and which are much appreciated.
My mother-in-law loves the food on offer here. She is always treated with respect. Some aspects of the resident's rooms could be improved but nothing major. Communication by management is excellent.
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Review from E P (Daughter-in-law of Resident) published on 12 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind staff and good personal care.
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Review from E W (Daughter of Resident) published on 11 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wish to thank the management and staff at Queensmead as they have saved my life twice now. They cared for my dad in 2015, and in August this year, when I was feeling completely overwhelmed with worry about how to provide the best care for my mum, turned to Queensmead for help again. My mum's memory
has been deteriorating for the last year and after a fall I had to face the fact that she could no longer cope alone at home. I can't thank the staff at Queensmead enough for the complete care she is given, and for the activities that they involve her in. When I come to visit my spirits feel uplifted as soon as I enter the home. I feel so grateful for all the enthusiastic and friendly care and support all the residents receive.
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Review from L W (Niece of Resident) published on 8 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Auntie has put on weight and is very happy. Seems very well looked after.
Quite impressed.
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Review from J C (Wife of Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I accompanied my husband on a visit to a museum in Southampton with four other residents and two ladies, one being the activities coordinator. A most interesting trip. Lovely picnic lunch provided which we all enjoyed. It was obvious a lot of thought had gone into the trip. Thank you to all concerned
in the organisation of this outing.
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Review from Richard C (Next of Kin) published on 10 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an excellent home with plenty of caring staff. I am so pleased that we chose Queensmead and that my mother was happy with the choice.
The staff are always keen to encourage her to use the lounge areas and join in activities. The links between the home and nurses and doctors remain strong.
The attitude of all concerned in my mother's care is always positive and supportive. She especially enjoyed playing football with the Football club players!
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Review from Lynn D (Daughter of Resident) published on 7 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My precious mum was at Queensmead for over 4 years. Every member of staff cared for, loved and kept my mum safe as if she were their very own, that's all I could have wished for.
She was treated with the utmost respect and dignity, even though at times she was a bit of a handful!
I would recommend
Queensmead, as I'm sure your family member/friend would be treated as well my lovely mum has been.
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Review from I C (Private Carer of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My client was in for respite care and the staff couldn't have been more helpful.
The admission process was made as easy as possible.
The staff, without exception, were caring and helpful, making sure that she was happy and benefitted from her stay.
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Review from Beryl W (Wife of Resident) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During the time my husband has been at Queensmead, I have found the management and staff to be open and friendly, approachable at all times - when you enter the front door, there is always a smile and 'hello' from one of the staff to make you feel welcome. There is a quiet and happy atmosphere in this
home and the residents are treated with kindness and dignity. The lounges are bright and airy and comfortable and the residents have space to walk around freely if they want to. If someone has a problem they are attended to straight away in a quiet and confident manner. Queensmead is open to family and friends at all times of the day, which is a great compliment to everyone there.
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Review from L H (Daughter of Resident) published on 11 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been at Queensmead since last August and has dementia. My mother and I have been extremely happy with the home from the time he moved in. The staff are all very welcoming whenever you visit, they treat everyone with dignity, patience and kindness. The home is spacious and comfortable and
has a calm and happy feel to it. My father has always said he is happy and content which is a big comfort to my mother and myself. I would thoroughly recommend it!.
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Review from Clare C (Daughter of Resident) published on 2 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad lived at Queensmead for 3+years. I cannot fault the quality of care. Management and all staff were exceptional. Thank you so much for caring for my dear dad.
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Review from J W (Sister of Resident) published on 24 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is a difficult situation as most of the residents have dementia, some quite badly. The staff deal with this calmly and compassionately. Sometimes it would seem there are not enough staff to deal with these challenging clients.
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Review from Valerie G (Wife of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Queensmead is an excellent care home is pleasant surroundings. The staff are very kind, caring and patient with all the residents and treat them with the utmost respect.
The food is good and varied and the residents are encouraged to participate in the activities if they are physically and mentally
able to do so.
Visitors and friends of the residents are also welcomed in a friendly and caring manner.
My husband has been a resident in Queensmead since August 2018 and is very happy, contented and settled there.
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Review from Janice S (Daughter of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's care is excellent. The staff know and understand her needs and treat her accordingly. Through recent staff changes the always high standard of care has continued.
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Review from Valerie P (Relative of Resident) published on 10 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a warm welcome from the staff on arrival. On entering the building it has a relaxed and happy atmosphere with lots of attention given to the residents. Overall a very nice place to be in.
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Review from Karen G (Daughter-in-law of Resident) published on 10 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My in-laws moved into Queensmead care home in May 2017. Although my father in law had to move on in September 2017 due to complex needs, the staff did everything to keep him safe and happy. It is a great comfort to us that our mother is so well cared for and nothing is too much trouble to staff. I cannot
recommend highly enough.
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Review from Ian P (Son of Resident) published on 29 April 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are very happy with care and support given to my mother. We have found the staff always willing to help. My mother has said it is very pleasant and staff very friendly. Thank you for your care and help which is really appreciated.
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Review from Michelle D (Daughter of Resident) published on 21 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care my mother receives, very friendly home.
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Review from Paul T (Son of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with mum's care.
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Review from Ann W (Daughter of Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, homely home, wonderful staff, caring and wonderful to the residents.
Lovely and clean, nothing is too much trouble.
No complaints at all.
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Current Review Score: 9.6 (9.623)

Overview of Review Score

The Review Score of 9.6 (9.623) out of 10 for Castle Dene is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.623 for Castle Dene is calculated as follows: ( (184 Excellents x 5) + (60 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 260 Ratings = 4.623
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Castle Dene is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Laura

Laura Reilly

Job Title: Home Manager Joined: 2018

I joined Care South as a Care Team Leader in 2018, progressed to Deputy Home Manager at Dorset House in 2023 and I am now proud to be the Home Manager of Castle Dene. There is nothing better than getting to know our residents and their families, so that we can provide the best possible care and support that is right for them. The whole team and I here at Castle Dene pride ourselves on making everyone feel welcome and comfortable. If you have any questions at all, please do not hesitate to get in touch.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Castle Dene to verify any information. View our terms and conditions. Castle Dene has an Enhanced Service - more info.