






Castle Dene care home is located between Bournemouth and Christchurch. It benefits from great shopping facilities with Castle Point shopping complex near at hand. There are lots of local attractions and excellent transport links. The countryside is close to Castle Dene with access to a nature reserve. With Bournemouth’s sandy beaches and spectacular coastline just a few miles away, this area is an amazing place to live. The fantastic range...
Care Provided by Castle Dene
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Castle Dene for full pricing details and T&Cs.
Contact Castle Dene to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Care South
- Voluntary / Not for Profit Owned
Person in charge
- Laura Reilly (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1997
- Number of floors: 2
Room Information
- Single Rooms (50)
Parking
- Parking available on site.
Castle Dene Reviews (115)
Castle Dene has a Review Score of 9.6 (9.613) out of 10, based on 26 reviews in the last 2 years.
Over all time Castle Dene has 115 reviews.
Dad lived at Queensmead for 3+years. I cannot fault the quality of care. Management and all staff were exceptional. Thank you so much for caring for my dear dad.
It is a difficult situation as most of the residents have dementia, some quite badly. The staff deal with this calmly and compassionately. Sometimes it would seem there are not enough staff to deal with these challenging clients.
The food is good and varied and the residents are encouraged to participate in the activities if they are physically and mentally able to do so.
Visitors and friends of the residents are also welcomed in a friendly and caring manner.
My husband has been a resident in Queensmead since August 2018 and is very happy, contented and settled there.
Mum's care is excellent. The staff know and understand her needs and treat her accordingly. Through recent staff changes the always high standard of care has continued.
Always a warm welcome from the staff on arrival. On entering the building it has a relaxed and happy atmosphere with lots of attention given to the residents. Overall a very nice place to be in.
My in-laws moved into Queensmead care home in May 2017. Although my father in law had to move on in September 2017 due to complex needs, the staff did everything to keep him safe and happy. It is a great comfort to us that our mother is so well cared for and nothing is too much trouble to staff. I cannot recommend highly enough.
We are very happy with care and support given to my mother. We have found the staff always willing to help. My mother has said it is very pleasant and staff very friendly. Thank you for your care and help which is really appreciated.
Very happy with the care my mother receives, very friendly home.
Very pleased with mum's care.
Lovely and clean, nothing is too much trouble.
No complaints at all.
The food is good and visiting family are very well catered for.
Very satisfied with every aspect of business at Queensmead.
Thank you.
Very impressed with the care and patience given to all in this care home. Staff will go out of their way to make relatives welcome and answer all queries I may have if needed would stay there myself if I needed to.
My dad came in 18 months ago and had increasing severe Alzheimer’s. He was so well cared for and allowed to be himself ( which meant lots of singing and wandering around!). The staff were always so welcoming to family and nothing was ever too much trouble. We trusted their judgment completely.
He had quite a rapid decline and in the final few days, the care and respect the staff gave to both our dad and us was outstanding.
The staff were caring, cheerful and friendly at all times helping residents when needed.
They are very patient and nothing was too much trouble.
Although the building is getting tired the care she is given is excellent. I am kept informed of any issues and I am very happy with how she is treated.
The staff are simply amazing. They are caring and friendly and make each resident seem special. Nothing is too much trouble. They have also been supportive of me during a stressful time.
My dad has been in Queensmead for a year now and I visit most days. The staff are always so caring and supportive to us and the friendly atmosphere hits you as soon as you walk through the door.
Very caring and homely. I visit dad most days and feel at home myself there.
My Aunt entered the home and was immediately treated to a welcoming committee. From that moment all the staff treated her with warmth, humour and respect, they are wonderful. The communication between management and staff was wonderful and they couldn't have been more kind to my aunt and her family and friends. I take great solace that my aunt spent her last days in such a special place as Queensmead. Thank you.
After an initial 2 weeks respite care my husband returned to Queensmead just over 6 weeks ago. Much to my surprise, he has settled in amazingly well due, I am sure, to all the attention he is getting from staff. There is a nice friendly atmosphere and it doesn't feel like a care home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 September 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (23) & Events (0)
- 23 Jun 2026
A retired powerboat racer living in Castle Dene was reunited with his beloved boat and former racers to fulfil his special wish. Kim, who lives in the care home on...
- 02 Jun 2026
Dorset care home residents delighted in a memorable musical afternoon created especially for them by the BSO, Care South and JPMorganChase. Hosted at JPMorganChase’s Bournemouth campus, the midweek event included...
- 27 May 2026
Communities across the south of England gathered at Care South’s care homes to share experiences and raise awareness during Dementia Action Week. Karen Hodges, Group Dementia Lead for Care South,...
There are no upcoming events for Castle Dene.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Care South
- 31 Jan 2025Recipient: Care South
- 31 Jan 2024Recipient: Care South
Accreditations
There are no accreditations posted yet for Castle Dene.
Meet the Team (1)

I joined Care South as a Care Team Leader in 2018, progressed to Deputy Home Manager at Dorset House in 2023 and I am now proud to be the Home Manager of Castle Dene. There is nothing better than getting to know our residents and their families, so that we can provide the best possible care and support that is right for them. The whole team and I here at Castle Dene pride ourselves on making everyone feel welcome and comfortable. If you have any questions at all, please do not hesitate to get in touch.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Castle Dene to verify any information. View our terms and conditions. Castle Dene has an Enhanced Service -more info.