Castle Dene

During the time my husband has been at Queensmead, I have found the management and staff to be open and friendly, approachable at all times - when you enter the front door, there is always a smile and 'hello' from one of the staff to make you feel welcome. There is a quiet and happy atmosphere in this home and the residents are treated with kindness and dignity. The lounges are bright and airy and comfortable and the residents have space to walk around freely if they want to. If someone has a problem they are attended to straight away in a quiet and confident manner. Queensmead is open to family and friends at all times of the day, which is a great compliment to everyone there.

My father has been at Queensmead since last August and has dementia. My mother and I have been extremely happy with the home from the time he moved in. The staff are all very welcoming whenever you visit, they treat everyone with dignity, patience and kindness. The home is spacious and comfortable and has a calm and happy feel to it. My father has always said he is happy and content which is a big comfort to my mother and myself. I would thoroughly recommend it!.

Dad lived at Queensmead for 3+years. I cannot fault the quality of care. Management and all staff were exceptional. Thank you so much for caring for my dear dad.

It is a difficult situation as most of the residents have dementia, some quite badly. The staff deal with this calmly and compassionately. Sometimes it would seem there are not enough staff to deal with these challenging clients.

My husband has been a resident in Queensmead since August 2018 and is very happy, contented and settled there.

Mum's care is excellent. The staff know and understand her needs and treat her accordingly. Through recent staff changes the always high standard of care has continued.

Always a warm welcome from the staff on arrival. On entering the building it has a relaxed and happy atmosphere with lots of attention given to the residents. Overall a very nice place to be in.

My in-laws moved into Queensmead care home in May 2017. Although my father in law had to move on in September 2017 due to complex needs, the staff did everything to keep him safe and happy. It is a great comfort to us that our mother is so well cared for and nothing is too much trouble to staff. I cannot recommend highly enough.

We are very happy with care and support given to my mother. We have found the staff always willing to help. My mother has said it is very pleasant and staff very friendly. Thank you for your care and help which is really appreciated.

Very happy with the care my mother receives, very friendly home.

Very pleased with mum's care.

No complaints at all.

Thank you.

Very impressed with the care and patience given to all in this care home. Staff will go out of their way to make relatives welcome and answer all queries I may have if needed would stay there myself if I needed to.

My dad came in 18 months ago and had increasing severe Alzheimer’s. He was so well cared for and allowed to be himself ( which meant lots of singing and wandering around!). The staff were always so welcoming to family and nothing was ever too much trouble. We trusted their judgment completely.

He had quite a rapid decline and in the final few days, the care and respect the staff gave to both our dad and us was outstanding.

They are very patient and nothing was too much trouble.

Although the building is getting tired the care she is given is excellent. I am kept informed of any issues and I am very happy with how she is treated.

The staff are simply amazing. They are caring and friendly and make each resident seem special. Nothing is too much trouble. They have also been supportive of me during a stressful time.

My dad has been in Queensmead for a year now and I visit most days. The staff are always so caring and supportive to us and the friendly atmosphere hits you as soon as you walk through the door.

Very caring and homely. I visit dad most days and feel at home myself there.