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Castle Dene

Throop Road, Bournemouth, Dorset BH8 0DB
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Castle Dene, Bournemouth
Castle Dene, Bournemouth
Castle Dene, Bournemouth

Castle Dene care home is located between Bournemouth and Christchurch. It benefits from great shopping facilities with Castle Point shopping complex near at hand. There are lots of local attractions and excellent transport links. The countryside is close to Castle Dene with access to a nature reserve. With Bournemouth’s sandy beaches and spectacular coastline just a few miles away, this area is an amazing place to live. The fantastic range...  

Care Provided by Castle Dene

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,230From £1,355
Residential Dementia CareFrom £1,330From £1,455

Contact Castle Dene to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Laura Reilly (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1997
  • Number of floors: 2

Room Information

  • Single Rooms (50)

Parking

  • Parking available on site.

Castle Dene Reviews (115)

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9.6

Castle Dene has a Review Score of 9.6 (9.613) out of 10, based on 26 reviews in the last 2 years. Over all time Castle Dene has 115 reviews.

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Showing 115 reviews matching selected criteria
Review from Elizabeth R (Daughter of Resident) published on 23 January 2025 Submitted via Postal Card
Overall Experience

My mother has been with you for 3-4 months now and we, as a family, are really happy with her care at Castle Dene. Everyone is so friendly and we can visit at anytime. Mum is very happy there as well. The gardens are lovely and we are always made to feel very welcome.

Reply from Phil Smith, Director of Residential Care at Castle Dene

Thank you for your review. We are so pleased your mother is happy and that you're always made to feel welcome.

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Review from Nigel B (Brother-in-law of Resident) published on 7 January 2025 Submitted via Postal Card
Overall Experience
This has proved to be a most beautiful place for my relative to be cared for. The staff are superb with exception.

Thank you.

Reply from Phil Smith, Director of Residential Care at Castle Dene

Thank you for review and lovely words. We will share this feedback with the team.

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Review from Rachel M (Daughter of Resident) published on 3 January 2025 Submitted via Website
Overall Experience
My dad has been a resident at Castle Dene for 7 months now.
The staff have always been friendly, helpful and approachable whenever I have needed to discuss anything.
My dad's physical care whilst residing here has been excellent. He came from independent living and his physical health has greatly improved in this time, the staff have always been very thorough and efficient in dealing with any of his needs or getting him any other medical help as needed.
My dad's mental health has also greatly improved in his time here as he gets lots of consistent positive interaction from the staff. I regularly visit at all sorts of times of day and have always witnessed staff being very kind to my dad and other residents, many times I have experienced staff providing exceptional care and kindness especially when some of the behaviours of residents with dementia can be challenging.

There is a great variety of activities and outings which are well thought out and my dad enjoys these.

Reply from Phil Smith, Director of Residential Care at Castle Dene

Thank you for your 5 star review. This review has been lovely to read and we look forward to sharing it with the team. We are so pleased to read how well your dad has settled in to Castle Dene, and that you find the care exceptional. Thank you.

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Review from Rodney M (Resident / Service User) published on 13 December 2024 Submitted via Postal Card
Overall Experience

I started at Castle Dene April 2024. I had badly swollen feet and legs but this soon improved, the care I received was excellent.

Reply from Phil Smith, Director of Residential Care at Castle Dene

Thank you for your review. I am very pleased to hear you express that the care is excellent at Castle Dene. Thank you, we will share your feedback with the team.

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Review from Penelope S (Daughter of Resident) published on 5 December 2024 Submitted via Postal Card
Overall Experience
Got to say everyone is great.

There's always someone who will help to sort any problem.

Reply from Phil Smith, Director of Residential Care at Castle Dene

Thank you for your review - we will share your feedback with the team.

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Review from Lisa J (Daughter of Resident) published on 3 December 2024 Submitted via Postal Card
Overall Experience
All staff are well presented, friendly, caring and some staff excel at their job.

Mum is well looked after, happy and settled in the care home. Staff have a good understanding of how to manage mum. Always made welcome and asked to participate in activities.

Reply from Phil Smith, Director of Residential Care at Castle Dene

Thank you for your review. We are so pleased your mother has settled in well at Castle Dene and that your always made to feel welcome.

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Review from Tracy M (Daughter of Resident) published on 25 June 2024 Submitted via Website
Overall Experience

Our Mum is at Castle Dene and my sister and I are very happy with her there. The Manager is running it with great care and with her team they do everything they can to overcome any problems that may arise. Mum is happy there and loved by the staff. With a kind and proactive Manager, it is most definitely 5 stars.

Reply from Phil Smith, Director of Residential Care at Castle Dene

Thank you so much for your wonderful 5* review of Castle Dene, the team will be absolutely delighted when reading your comments. Wishing you all the best.

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Review from D R (Daughter-in-law of Resident) published on 15 May 2024 Submitted via Postal Card
Overall Experience

Visited my Mother-in-law today and was greeted by lovely staff. Throughout my visit, the staff were caring, professional and friendly. The care in the dining room was exceptional - it was lovely seeing the staff helping the clients with their varied needs. A lovely home where I hope she can stay.

Reply from Phil Smith, Director of Residential Care at Castle Dene

Thank you so much for your wonderful review, feedback like this means so much to the team and I will be sure to share it with them all. Wishing you all the best.

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Review from Judith B (Daughter of Resident) published on 25 April 2024 Submitted via Website
Overall Experience

Having spent a few hours each day for 8 consecutive days, I have seen at close hand the amazing care given at this home. Mum had been here for 4 years but has now sadly passed away. During this time I have seen the staff - cleaners, kitchen, administrators, carers, and nurses - all treat the residents with kindness, care, and most importantly, knowledge about each one. They have created a real sense of family - a big loving family. In Mum's final days, I observed carers pop in to keep Mum comfortable. They would speak to her in a friendly tone; gently stroke her face or rub her arm and she always managed a smile for them. There was a genuine love shared between her and them. Her passing was dignified, peaceful, and full of love. This is an extraordinary home - staffed by people who do care for their residents as if they were their own family. Thank you so very much for adopting my mum to be part of your family. I feel very privileged to have seen and shared part of it.

Reply from Phil Smith, Director of Residential Care at Castle Dene

Thank you so much for taking the time to leave a review, your comments are so wonderful to read. I am so sorry to learn of your mother's passing, wishing you and your family all the best from everyone at Care South.

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Review from Dave B (Son of Resident) published on 10 April 2024 Submitted via Website
Overall Experience

Staff are always helpful and polite and provide a decent level of care in what are very challenging circumstances, with all residents suffering from varying degrees of dementia. They provide activities and engage with the residents on a level appropriate to the level of awareness of the residents have always seen staff treat residents with respect even when they are being extremely difficult.

Reply from Phil Smith, Director of Residential Care at Castle Dene

Thank you for leaving a review, your feedback is greatly appreciated by all at Castle Dene. I will ensure your feedback is passed on to the team. Thank you again.

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Review from Judith B (Daughter of Resident) published on 28 February 2024 Submitted via Website
Overall Experience
Thank you to everyone at Castle Dene for the celebration you gave my mum for her birthday. Although she is living completely in the closed world of Alzheimer's where communication is limited to odd sounds and facial expressions, the staff still wanted to organize a party alongside all the other extra activities they organise at Christmas.
They managed to coax her into having her hair done and made her look much younger than her 100 years! This gesture just reflects what an amazing team they are and how they act as a family.
Mum was taken into hospital not long after this and again the staff were our extended family. They supported me by reassuring and comforting me on the phone until Mum was able to go home. The amazing coincidence was when she returned from the hospital she was welcomed back by the same carer who had greeted her on her arrival 4 years ago!
The warmth and care from this special team over the last 4 years has never wavered.

We are very lucky - thank you.

Reply from Phil Smith, Director of Residential Care at Castle Dene

Thank you so much for your wonderful review. Your comments will mean so much to the team at Castle Dene. I am so pleased you were all able to enjoy your mum's 100th birthday - how amazing! All the best.

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Review from S B (Daughter of Resident) published on 22 January 2024 Submitted via Website
Overall Experience
My mother was in Queensmead/Castle Dene for approximately 22 months and during her stay, she was treated with respect, understanding and kindness.
The staff were caring and nothing was too much trouble.
Unfortunately, my mother passed away in November in hospital and was visited by a member of staff from Castle Dene, which myself and my family appreciated.

On the day of my mother's funeral, some of the staff attended along with a resident to show their final respects which was so kind and thoughtful.

Reply from Phil Smith, Director of Residential Care at Castle Dene

Thank you for taking the time to leave a review. I am so sorry to learn of your mothers passing, wishing you and your family all the best.

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Review from P D (Friend of Resident) published on 10 November 2023 Submitted via Website
Overall Experience
Thanks to staff and manager. I enjoyed my visit to Castle Dene to visit my friend. I was made very welcome by the friendly staff, and everything looked super!

The atmosphere was bright, cheerful and very positive.

Reply from Phil Smith, Director of Residential Care at Castle Dene

Thank you for your wonderful five-star review. I am so pleased to read your comments and wish you all the best for the future.

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Review from A C (Daughter of Resident) published on 10 May 2023 Submitted via Postal Card
Overall Experience

We are so pleased with my mum's care, Castle Dene Care Home is homely and all the staff go above and beyond to make my mum comfortable and happy. She is well looked after and eating and drinking better. She has a lovely room and staff make a real effort to get to know the family of residents as well, even asking after my own health now the stress of caring for Mum has been taken off me. Thank you!

Reply from Phil Smith, Director of Residential Care at Castle Dene

I am delighted to know that your mother has settled into life at Castle Dene so well, thank you for taking the time to leave a review.

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Review from T D (Granddaughter of Resident) published on 10 May 2023 Submitted via Postal Card
Overall Experience

From the moment me and my family visited Castle Dene Care Home, we knew it was the right place for my nan. Friendly, helpful, caring and homely. My nan has a lovely room and is so much happier and settled, eating and drinking and being cared for which is all we ask for. Staff are always friendly and helpful and they have the yummiest cake! Thank you.

Reply from Phil Smith, Director of Residential Care at Castle Dene

Thank you for your review, you're right, the cakes are brilliant! I am delighted your nan is enjoying life with us at Castle Dene. All the best.

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Review from Sonya G (Daughter of Resident) published on 19 April 2023 Submitted via Website
Overall Experience
As a family, we had to make the very hard decision for Dad to get 24-hour care in a care home. The staff were warm, friendly and very caring from the start - going out of their way to organise activities Dad would enjoy...namely a trip to a football ground!
Mum was encouraged to join activities and stay for meals too.
Sadly, Dad's health began to fail and the palliative care he received was amazing. So kind and never too busy to care for Dad. The care given to my mum during this time was exceptional.

During Dad's stay, his and our wishes were always respected.

Reply from Phil Smith, Director of Residential Care at Castle Dene

Thank you for taking the time to leave Castle Dene a review, the team and I are so grateful of your kind words. Thank you again and wishing you all the best.

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Review from Alison T (Daughter of Resident) published on 21 February 2023 Submitted via Postal Card
Overall Experience

I'm delighted that I was able to get my mother into this home. It's a very difficult time for all involved, myself and my mother. But all that work there has made it as easy as possible for all concerned. They show kindness, patience and care, so what more could I ask for? And not only to my mother but also to myself. The place is clean and tidy, with no aroma. The food is amazing, with a fabulous variety and choice each day. They try to make things interesting for the residents, and I must say, I've enjoyed watching some of the activities and the resident's faces myself.

Reply from Simon Bird, Chief Executive at Castle Dene

Thank you Alison for taking the time to provide us with a five-star review, it's much appreciated!

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Review from Linda J (Wife of Resident) published on 2 December 2022 Submitted via Postal Card
Overall Experience

I have been on a rocky journey with my soulmate having been in hospital for twelve weeks and then going to Castle Dene Care Home. Since there, the kindness and care everybody has shown him and myself has been amazing from management and all the caring team. He has improved so much that I can't thank them enough. God bless you all.

Reply from Simon Bird, Chief Executive at Castle Dene

I am so pleased to read your review. It's so pleasing to read your husband has settled in so well at Castle Dene, thank you for taking the time to leave a review.

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Review from V P (Friend of Resident) published on 30 September 2022 Submitted via Postal Card
Overall Experience

When visiting I have been welcomed by different staff members. All are friendly and helpful. Meals have been served in my friend's room on occasion, and the food looks and smells good! I have also seen some of the menus which are quite inviting. The room and wash basin are kept clean and tidy. I also understand that everyone has been kind and caring to my friend.

Reply from Aaron Whitehead, Director of Residential Care at Castle Dene

Thank you for taking the time to leave us a review. I am delighted to read your comments, wishing you all the best.

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Review from V G (Daughter of Resident) published on 12 August 2022 Submitted via Website
Overall Experience

The staff at Queenmead, Castle Dene are always friendly and treat the residents with great care and respect as though they were part of the family. They go the extra mile in trying to improve things for the residents and this was well evidenced by the great effort that was put in to make the summer fete such a success. All the money raised goes towards days out and other things to make life better for the residents and the staff did most of the work in their own time preparing for and working at the fete. I am very glad my mother is looked after by these lovely people.

Reply from Aaron Whitehead, Director of Residential Care at Castle Dene

Thank you so much for your kind review, I am delighted to read how happy you are with your mother's care. Wishing you all the very best.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 September 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (23) & Events (0)

News
  • 23 Jun 2026

    A retired powerboat racer living in Castle Dene was reunited with his beloved boat and former racers to fulfil his special wish. Kim, who lives in the care home on...

  • 02 Jun 2026

    Dorset care home residents delighted in a memorable musical afternoon created especially for them by the BSO, Care South and JPMorganChase. Hosted at JPMorganChase’s Bournemouth campus, the midweek event included...

  • 27 May 2026

    Communities across the south of England gathered at Care South’s care homes to share experiences and raise awareness during Dementia Action Week. Karen Hodges, Group Dementia Lead for Care South,...

Upcoming Events

There are no upcoming events for Castle Dene.

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Care South
  • 31 Jan 2025Recipient: Care South
  • 31 Jan 2024Recipient: Care South

Accreditations

There are no accreditations posted yet for Castle Dene.

Meet the Team (1)

Laura Reilly
Laura ReillyJob Title:Home ManagerJoined: 2018

I joined Care South as a Care Team Leader in 2018, progressed to Deputy Home Manager at Dorset House in 2023 and I am now proud to be the Home Manager of Castle Dene. There is nothing better than getting to know our residents and their families, so that we can provide the best possible care and support that is right for them. The whole team and I here at Castle Dene pride ourselves on making everyone feel welcome and comfortable. If you have any questions at all, please do not hesitate to get in touch.

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