What types of Care is Charlton Kings Care Home registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Charlton Kings Care Home have?

There are 30 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Charlton Kings Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Charlton Kings Care Home to the centre of Cheltenham?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Charlton Kings Care Home, Moorend Road, Charlton Kings, Cheltenham, Gloucestershire GL53 9AX

Review from Mary L (Friend of Resident) published on 14 January 2026 Submitted via Postal Card • Report

Overall Experience

My friend & her husband have been taken care fo for over a year at this care home. We have found their care excellen & the staff brilliant, kind & caring. The only downside is the size of the rooms which are sadly extremely small, meaning that lots of their precious items could not be taken in with

them. It is a pity too that no double rooms are available. However, overall they have been well looked after by a loving staff.

Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you very much for taking the time to share your feedback.
We are delighted to hear that your friend and her husband have been so well cared for over the past year, and that you have found our team to be brilliant, kind and caring. Providing compassionate, attentive care is central to everything we do, and your kind words will be shared with the staff.
We also appreciate your comments regarding room sizes and accommodation. While we do have double rooms within the home, these are currently occupied. In some cases, we find it is more appropriate and beneficial for couples to have single rooms next door or opposite to one another, allowing both privacy and individual care needs to be met, while still remaining close together. We always aim to consider what will best support each person's comfort, dignity and wellbeing.
Thank you again for your thoughtful review and for recognising the dedication and warmth of our team. We are grateful for your trust and support.

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Review from O H (Son of Resident) published on 13 January 2026 Submitted via Website • Report

Overall Experience

Care homes are by their nature difficult places yet Charlton Kings Care Home is truly wonderful in the atmosphere and culture that they foster. I've never been met with anything other than a smile and a willing attitude to go the extra mile, and the events that they lay on for residents and their families

show that there is a genuine commitment and desire to make the experience as positive as possible. It is professionally run and super friendly, and I know mum could not be better looked after than she is here. Further, the communication is first class giving me peace of mind that, despite the challenging situation she is in, she is good hands. Thank you to all.

Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you so much for taking the time to share such a thoughtful review.
We are truly grateful for your kind words about the atmosphere, culture and professionalism at Charlton Kings Care Home. Knowing that you are always met with warmth, that our team's willingness to go the extra mile is felt, and that our events help create positive experiences for residents and families alike means a great deal to us.
Most importantly, we are pleased that your mum is so well cared for and that our communication gives you peace of mind. Your reassurance that she could not be better looked after is a real testament to the dedication of our whole team.
Thank you again for your trust and support. It is very much appreciated by us all.

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Review from Guy J (Son of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

Mum moved to Charlton Kings Care Home a few months ago and we have been very impressed with the care and support the home has provided. Mum has settled in very well and whenever we visit she appears relaxed and happy in the very positive atmosphere. There always appears to be plenty of activities -

the Christmas party was a great success and I know Mum enjoys her trips out from the home. The Management is very professional and have contacted us directly when they have had questions on medication etc. The family are very content with the care provided to my Mother. Thank you.

Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you so much for your kind review. We're delighted to hear that your mum has settled in so well and feels happy and relaxed at Charlton Kings. It's wonderful to know she enjoys the activities, trips out, and our festive celebrations. Your appreciation of the team and the care we provide means a great deal. We're so pleased your family feel confident and content with the support we give.

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Review from Emma D (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

My parents are both at Charlton Kings Care Home and they have been there since October 2020. Both have dementia and Dad has become bedbound over the period. I have been hugely impressed by the quality of the care at Charlton Kings Care Home. They really do go above and beyond. One example is sourcing

a special chair for Dad so that he can be moved out of bed, and helping Mum to stay mobile. The facilities are very good - the rooms for the individuals, the main reception room, dining room and conservatory are all welcoming places, always clean and well decorated to mark the various festivals throughout the year, but it's the quality of the staff that really shines through. They genuinely care about the residents and look after them with kindness and friendliness. I've been invited to stay for lunch on several occasions when I have visited, so I know from first hand experience that the food is tasty and freshly made. I am so glad we chose this care home for Mum and Dad.

Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you so much for taking the time to share such a thoughtful and generous review. It means a great deal to hear how well supported your mum and dad are, and that the care, environment and little details have made a positive difference for them both. Our team truly care about every resident, so your kind words about their compassion and commitment will be very encouraging for all of us. We're so pleased you feel confident in your choice and always enjoy welcoming you into our home. Warmest thanks from us all at Charlton Kings Care Home!

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Review from Julie B (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

My mum has been at Charlton Kings Care home since October of last year. We delayed finding a home for mum for as long as possible, she had carers visit her at home for several years but I wish we had chosen the care home sooner, mum has thrived there and her dementia doesn't seem as bad as it had been.

She is very happy there and since she arrived has never looked back or asked when she was going home. The staff are all wonderful and the other residents are lovely too. There is always some activity going on which I enjoy joining in with. The home is warm, very clean, smells amazing and the Christmas decorations were fantastic. Such a warm happy home environment. Thank you Jan, Daisy and team

Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you so much for your kind and thoughtful review. We're delighted to hear how well your mum has settled and that she is so happy and thriving with us. It really means everything to our team. It's lovely to know you enjoy joining in with the activities and feel the warmth of our home. Thank you for your trust and for taking the time to share your experience.

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Review from Chris W (Son of Resident) published on 9 January 2026 Submitted via Website • Report

Overall Experience

I cannot praise highly enough the love and care that my parents have both received at Charlton Kings Care Home over the past three years. The staff are all exceptional, and devote themselves to looking after all the residents, giving them dignity and honour, and making sure that they are comfortable,

happy and safe. As family members we were also welcomed into the wider CKCH family - it really felt like home to us, and we are so grateful for all the support and care that we have received as well.

Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you so much for your incredibly kind and thoughtful words. It truly means a great deal to the whole team to know that your parents felt cared for, respected and at home with us, and that you felt welcomed as part of the CKCH family too. We are very grateful for your trust and support over the past three years, and your appreciation will be shared with the team. You are all greatly missed, and you remain very much in our thoughts. Thank you again for allowing us to be part of your familys journey it was truly a privilege.

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Review from Peter S (Son of Resident) published on 6 January 2026 Submitted via Postal Card • Report

Overall Experience

Mum has recently moved into Charlton Kings Care Home having moved from Dorset to be near relatives in Cheltenham. The move has been made much easier by the staff team especially Jan, Daisey and Caron. All care & domestic staff have shown empathy and kindness to Mum and ourselves. Mum has been able to

bring a number of personal items including furniture, photographs and her important plants! We were very pleased that care was taken to decorate and furnish her room as she wanted in advance. Overall we feel the home provides the 'vibe' we want for Mum.

Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you so much for your kind review. Were delighted to hear that your mum has settled well at Charlton Kings Care Home and that the move to be closer to family in Cheltenham has been a positive experience for you all.
Were very pleased to know that our team helped make the transition easier and that you felt supported with empathy and kindness throughout. Its lovely to hear that your mum was able to bring her personal belongings, furniture, photographs and treasured plants, and that care was taken to prepare and furnish her room just as she wanted. We truly believe these familiar touches make a house feel like home.
Thank you again for your trust and for sharing such positive feedback. Were so pleased that the atmosphere of our home feels right for your mum, and its a privilege to care for her.

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Review from Mark G (Son of Resident) published on 5 December 2025 Submitted via Website • Report

Overall Experience

My mother has been in Charlton Kings care home for six months now, and I have found it to be fantastic on every level because of the care she gets and the staff are absolutely brilliant with her and she is very happy and likes the staff. It is very good for me as I can leave her interesting hands and

give Peace of mind.

Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you so much for taking the time to share such a heartfelt review. It means a great deal to all of us. Were delighted to hear that your mother has settled in so well and that she feels happy and supported by the team. Knowing that you feel reassured and at ease when you leave her with us is exactly what we hope to provide for every family.
Your kind words about the staff will be shared with the whole team they will be absolutely thrilled. Its a privilege to care for your mother, and were so pleased that her time with us has been such a positive experience.
Thank you again for your trust in us.

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Review from P S (Daughter of Resident) published on 20 November 2025 Submitted via Website • Report

Overall Experience

I was recommend Charlton Kings Care home by a friend and what a lucky strike it has been! My mum has been at Charlton Kings Care Home for just a month and already knows all the staff by name and what they do because they go out of their way to chat to her and are very kind and caring and treat her so

nicely.
She loves the food and all the daily activities. When I visit she tells me everything that has happened, it's really good to see her smiley and relaxed.
I now feel able to relax myself knowing that she is safe and being looked after.
And I must just add, everything is so clean!!! Thank you.

Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you so much for your wonderful review. We're delighted to hear how well your mum has settled in and that she already feels so at home with the team. It's lovely to know she enjoys the food, the daily activities, and the friendly chats - seeing her relaxed and smiling is exactly what we hope for.
Your reassurance means a great deal to us, and we're glad you can feel at ease knowing she is safe and well supported. Thank you also for your kind comments about the cleanliness of the home; our housekeeping team will be thrilled to hear this.
We really appreciate you taking the time to share your experience, and we're so pleased to have your mum as part of our community.

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Review from Sophie S (Daughter of Resident) published on 20 November 2025 Submitted via Website • Report

Overall Experience

I feel so lucky that we found Charlton Kings Care Home over a year ago. All the residents are treated with respect, kindness, patience and dignity, and the staff are always friendly and helpful. The job of the carers is very far from easy, yet they are cheerful, efficient and extremely competent and

the atmosphere is very pleasant. There are frequent activities and events that include families, which is very special for loved ones. We've attended summer barbecues, bonfire/fireworks nights, themed parties, singalongs. And often when I'm visiting, I witness games, quizzes, visiting animals, musical performances, bird displays etc. I'm also well informed of how mum is getting on. On one occasion, mum needed a hospital visit and I was overseas.... a member of staff accompanied mum to the hospital and spent all night there with her. I cannot even express what that meant to me that mum wasn't alone for that experience. The staff at this Care Home deserve medals

Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you so much for your lovely review. We're really pleased to hear how supported and reassured you feel, and it means a great deal to the whole team.
Our staff work hard to make the home a kind, comfortable and positive place to live, so your comments about their care and kindness are truly appreciated. We're especially touched by what you said about your mum's hospital visit - staying by her side was the least we could do.
It's also wonderful to know you enjoy the activities and events we put on for residents and families.
Thank you again for taking the time to share your experience. Your kind words really do lift the team.

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Review from Jo C (Daughter of Resident) published on 26 August 2025 Submitted via Website • Report

Overall Experience

My mother has now lived in her new home at Charlton Kings for 5 months. From the outset I have been in awe of the care and commitment from all the staff. Before mum moved a senior staff member video called her to chat, reassure and allow her to ask questions, mum lived some distance away and I needed

to be with her, the staff member did this on her day off. Her move into CK was smooth, entirely due to the kindness, thoughtfulness and friendliness of every member of staff. I visit frequently and every time I witness an interaction between staff and residents that seems to be beyond the basics of care. I feel the residents are genuinely loved, respected, liked and their needs, however complex are always the priority. I feel very lucky that we were able to find such a compassionate and caring home for my mum where all her basic care needs are considerately met with dignity by such thoughtful and kind carers. My mum talks to me about how lovely, kind and supportive she finds all the staff.

Reply from Jan Makin, Manager at Charlton Kings Care HomeDear Jo, Thank you so much for taking the time to share such a heartfelt review. We are truly delighted to hear how well your mum has settled and that you feel reassured by the care and kindness shown by our team. It's wonderful to know that the efforts we make to create a warm and supportive environment have made such a difference to both of you. Your kind words mean so much to the whole team - they are passionate about providing not just care, but comfort, dignity and genuine companionship for every resident. We feel privileged to care for your mum and will continue to do everything we can to ensure she feels happy and valued here at Charlton Kings Care Home.

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Review from Karen G (Daughter of Resident) published on 10 July 2025 Submitted via Website • Report

Overall Experience

My mother has been at Charlton kings care home for 5 weeks, after a particularly bad experience at another home .All the staff are happy in their work and extremely caring.
Nothing is too much trouble .The food is good ,looks and smells appetising. Drinks and snacks are offered to residents and family

on a regular basis. she has a lovely bright airy room .
But most importantly she is getting the care she needs, she's happy so as a family we're happy. A big thank you to the manager and her team.

Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you so much for your lovely review. We're really pleased to hear that your mother has settled in well and is happy-that's what matters most to us.It's great to know that you've felt supported and welcomed too. Your kind words about the care, the team, and the home mean a lot and have been shared with everyone here.

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Review from Stu W (Grandson of Resident) published on 9 May 2025 Submitted via Website • Report

Overall Experience

I wanted to leave a review of this wonderful care home as I have been so impressed. The staff are second to none and are highly attentive, welcoming and always have a smile on their faces. They know your names and always offering drinks and even food. They became like a second family! The care my grandad

received was of the highest quality. Although he did pass away recently; the last few weeks were very comfortable for him and this was made possible by the staff. The senior members of the team stayed late on many occasions when we had the need for ambulances to come out and really cared for my grandfather and his health. I will miss going in each day and seeing all the wonderful people at the home. The manager really should be proud of the team she has as they are fantastic people and a credit to the care home. The carehome was always clean and tidy and has wonderful facilities and gardens. I really want to thank you all for the care and friendship you gave to my grandad.

Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you so much for your incredibly kind and heartfelt review. Your words mean the world to us, and were truly touched by your appreciation. It was an honour and a privilege to care for your grandad during his time with us. He was a special part of our home, and we feel lucky to have shared those final weeks with him and your family.Our team works hard to provide not just care, but comfort, companionship, and dignity, and knowing that this made a difference to you and your grandad means everything. Were so sorry for your loss, but were grateful we could be there to support you all. Your recognition of the teams commitment, especially during those more difficult times, will be shared with them and treasured.Please know youll always be welcome here you became part of our extended family, too. Thank you again for your warmth, your kind words, and for allowing us to be part of your grandads journey.

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Review from Suzanne S (Daughter of Resident) published on 7 May 2025 Submitted via Website • Report

Overall Experience

Mum was resident from August 2023 until March 2025. During this time Mum had excellent care from a regular team of smiling staff with endless patience and understanding of those living with dementia. The home is homely and welcoming, all staff knew Mum's needs and interests and knew visiting family

members by name. Activities are varied, relevant and interesting, and included trips out with others in the local community and to events; far beyond my expectations. Care is tailored to individuals and purposeful. I have no hesitation in recommending Charlton Kings Care Home.

Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you so much for taking the time to share such a kind and detailed review.It was a privilege to care for your mum during her time with us, and were so pleased to hear that you felt she received excellent care. Our team work hard to create a homely and supportive environment, and it means a great deal to know that their patience, warmth and understanding made a positive difference to both your mum and your family.Were especially glad you appreciated the personalised approach to care and the variety of activities its so important to us that residents stay connected, engaged, and supported in ways that are meaningful to them.Your recommendation is truly appreciated, and we wish you and your family all the very best. Thank you again for entrusting us with your mums care.

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Review from Dominic H (Son of Resident) published on 30 April 2025 Submitted via Website • Report

Overall Experience

So happy and relieved to find this home for Mum. She is well looked after by a delightful team under Sumit's leadership. There is a nice garden to sit out in and option to take meals in room or communal areas

Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you so much for your kind words. Were absolutely delighted to hear that you feel happy and relieved to have found a home for your mum with us. It means a great deal to know she is feeling well cared for. Sumit, one of our senior care team, and the rest of our dedicated staff work hard to create a warm and supportive environment, so its lovely to hear that this has made a difference. Were also pleased the garden and flexible dining options are being enjoyed. Your feedback is truly appreciatedthank you again.

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Review from Hayley A (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

The staff at Charlton Kings Care Home are truly amazing - I have always called them mum's angels without wings! My mum went into the care home in April 2022 and sadly passed away in December 2024. She had dementia and was so incredibly well looked after by all the staff who were cheerful, smiling, kind,

considerate and thoughtful. They treated mum with huge respect and with great affection, she loved them, and as dementia began to further take control of her, the staff helped us to navigate her final years as we witnessed her struggle with loss of memories and independence as heartbreaking as it was humbling. While the experience of dementia tested our strength as a family, it also deepened our bond, supported by the manager and the wonderful team at the care home. Nothing was ever too much trouble, and whilst our mum is now at peace, free from the struggles of this world, Charlton Kings Care Home and their excellent team will remain forever in our hearts.

Reply from Jan Makin, Manager at Charlton Kings Care HomeDear Hayley, Thank you so much for your beautiful and heartfelt words. It means the world to us to know that your mum felt loved, respected, and well cared for during her time with us. It was a privilege to be part of her journey, and we are truly grateful for the trust you placed in us. Dementia can be such a challenging and emotional path, and we admire the strength, love, and dedication you and your family showed throughout. We are honoured to have been able to support you all through this time, and we hope that the memories of your mum's warmth and amazing spirit bring you comfort. Your kind words will be shared with the entire team, who will no doubt be touched to know they made a lasting impact. We will always hold your mum and your family in our hearts.

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Review from Steve A (Son-in-law of Resident) published on 28 January 2025 Submitted via Website • Report

Overall Experience

Choosing Charlton Kings Care Home, led by the Manager and supported by an excellent team, was one of the best decisions we made for my mother-in-law's wellbeing.
The staff at the care home are warm, welcoming, and genuinely attentive. They treated her with dignity and respect, which was so important

as her Dementia worsened
The staff not only provided expert care for her physical needs but also made sure she felt comfortable and safe.
Their understanding of dementia and the challenges it brings was evident in everything they did but what stood out the most was the emotional support we received as a family.
In the final months of her life, we were grateful for the kindness, patience, and empathy the staff showed not only to her but to all of us.
If you're looking for a place where your loved ones will receive exceptional care and kindness during their most vulnerable moments, I highly recommend Charlton Kings Care Home.

Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you so much for your heartfelt review. We are truly honoured that you chose Charlton Kings Care Home for your mother-in-law's care. It means the world to us to hear that our team's dedication and compassion made such a positive impact during such a challenging time for your family. Supporting both our residents and their loved ones is at the heart of everything we do, and we're so glad we could provide the care, dignity, and emotional support your family needed. Your kind words reaffirm the importance of our work and will be shared with the whole team as a reminder of why we do what we do. Thank you for trusting us and for your recommendation-it is deeply appreciated.

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Review from Giles P (Son of Resident) published on 19 August 2024 Submitted via Website • Report

Overall Experience

I told someone Dad was spending a week at Charlton Kings Care Home, whilst we were on holiday, and they said I'd made the best choice.
There is no doubt this was correct and I have not seen a happier home. The staff's training must be excellent as they are all cheerful and thoroughly pleasant. Nothing

was too much trouble and I felt they cared for Dad. I've already put my name down for the future.

Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you for a lovely review. Your positive experience speaks volumes about the quality of care and the dedication of the staff and it's great to hear how happy your Father was here. The fact that you're considering it for your own future care is the highest compliment you could give. It must give you real peace of mind knowing that CKCH is a home where your dad was not just looked after, but truly cared for.

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Review from A L (Friend of Resident) published on 20 December 2023 Submitted via Postal Card • Report

Overall Experience

Whenever I visit Charlton Kings Care Home I am greeted by the most delicious smell of lunch cooking as well as by friendly, welcoming staff. The common areas and clients' rooms are clean and well looked after. The staff at all levels are helpful, chatty and kind. All in all, a great place to visit.

Reply from Chelsea Davis, Deputy Care Manager at Charlton Kings Care HomeThank you for your very kind review, we look forward to seeing you again soon.

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Review from Siobhan W (Daughter of Resident) published on 13 December 2023 Submitted via Website • Report

Overall Experience

Charlton Kings Carehome has a very warm and welcoming family atmosphere. Very attentive staff and manager. Good communication when necessary and an open door policy 24/7.
All needs are attended to with an open and honest approach.

Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you for your kind review. We pride ourselves to be a friendly, warm home for all.