Charlton Kings Care Home

Moorend Road, Charlton Kings, Cheltenham GL53 9AX

Charlton Kings Care Home is an award winning residential home, offering an approach to care that focuses on individual well-being and a relaxed atmosphere.

Alongside professional care, residents have an active and positive lifestyle catering for a wide variety of interests and supported by strong community links.

The home is recently refurbished to provide more comfortable communal areas and upgraded rooms.

Respite care is available from £850 per week.

Owner: Fidelia Healthcare Ltd

Person in charge: Jan Makin (Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 65+.

Single Rooms: 32

Shared Rooms: 2

Rooms with ensuite WC: 34

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Charlton Kings Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Charlton Kings Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Charlton Kings Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.613 for Charlton Kings Care Home is calculated as follows: ( (182 Excellents x 5) + (62 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 261 Ratings = 4.613

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Charlton Kings Care Home is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 16 Reviews ÷ 7.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Charlton Kings Care Home has a Review Score of 9.6 (9.613) from 22 Reviews


Average Ratings

  • Excellent
    18
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Charlton Kings Care Home?

  • Extremely LIKELY
    19
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Charlton Kings Care Home

  • Daughter of Resident/Service User
    6
  • Friend of Resident/Service User
    6
  • Son of Resident/Service User
    6
  • Resident / Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

I was greeted on the first day of my vigil by the head of care, given a full breakdown of his condition and the medication. I was offered refreshments then and at each subsequent meal/tea time. This was the case for the next 7 days as they cared for his and my personal needs. Doctors/district nurses were called each time he became agitated or in pain in order that this was controlled. He died peacefully in his sleep.

How likely would you be to recommend Charlton Kings Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

When first visiting my friend, I found an open, friendly and professional atmosphere at the home. My friend was resident for just over a year. She was always happy and contented with the excellent care she received from the friendly staff. In her final days, the home made special arrangements to care for my friend in the place she wanted to be.

How likely would you be to recommend Charlton Kings Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mum was very happy there. She enjoyed a bit of banter with the staff. All in all an excellent care home.

How likely would you be to recommend Charlton Kings Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has Alzheimer's disease and as a consequence does require a lot of care and attention. She has been at this nursing home for the past six months and the staff are very caring, have a great deal of patience and look after her well; she is clean, well cared for and nourished.

How likely would you be to recommend Charlton Kings Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My father went into palliative care. The whole staff were kind, caring, professional and treated my Father with great respect and dignity and supported us with great care and kindness all through his care and passing away. This is a marvellous care home with great management and staff.

How likely would you be to recommend Charlton Kings Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff at Charlton Kings cared for my mother in her final weeks with compassion and care. They were supportive to myself and my sister and when my brother and his family came to spend her last days with her. They found everybody sympathetic, professional and caring. My mother was able to die in comfort and with dignity.

How likely would you be to recommend Charlton Kings Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

It is my pleasure to support this survey in relation to the Charlton Kings Care Home. I have over the past three years introduced two clients to this home and have observed the highest quality of care in all aspects.

How likely would you be to recommend Charlton Kings Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother moved to Charlton Kings Care Home for respite following a bout of ill health. The need for long-term care was identified. In order to meet this need, my mother moved to another setting as she was not happy at Charlton Kings Care Home. I also felt that care staff did not give her the support she needed during her confused episodes.

How likely would you be to recommend Charlton Kings Care Home? Unlikely

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Average Rating:   2.8 out of 5

I am gratefully thankful for the care of my mother from the very first day she went into Charlton Kings care home, to the day she passed away. For the homely and loving care, ALL of the staff gave her, I am just SO glad we found this care home. It was such a homely home with such a caring atmosphere, we couldn't fault any member of staff. So thanks again to the manager and all the wonderful staff.

How likely would you be to recommend Charlton Kings Care Home? Extremely Likely

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Average Rating:   5 out of 5

We, as a family, were very pleased with the care and treatment of my mother in the 18 months she was in the care home. The staff were very caring and very respectful in every way, giving her care and support when needed. We would recommend Charlton Kings Care Home to friends and family.

How likely would you be to recommend Charlton Kings Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

A friend of mine moved to the home last year and whilst I get lots of news this is the first time I've been able to visit. In more recent years I've had occasion to visit a number of care homes and I must say that this is one of the best. The bedrooms look comfortable enough but I was full of admiration for the staff who were cheerful and engaging. On the day I visited a whole host of children from a local school had come in to talk/help those who lived there, everyone appeared to have a great deal of fun!

How likely would you be to recommend Charlton Kings Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother died peacefully in the care home on New Years Day. She had been a resident for nearly 9 years. Throughout this time she had been well looked after. The carers always treated her with respect, kindness, were always cheerful, helpful and happy to chat. We could not have asked for more.

How likely would you be to recommend Charlton Kings Care Home? Likely

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Average Rating:   4.1 out of 5

Sometimes my aunt spends a little time at Charlton Kings Care Home when family are away. The staff always take time to make sure she is well and there always seems to be a lot going on. I find her happy and relaxed whenever she is there so keep up the good work, I think you all do a marvellous job. If I ever need care I hope to be looked after just as well.

How likely would you be to recommend Charlton Kings Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I could not ask for a better place for mum to spend her last years. She is treated with respect and patience by all the staff who are all genuinely caring.

The atmosphere is always welcoming. Staff and management will always take time to answer questions. The food is excellent and tailored to particular diets. The activities are stimulating and everything is always spotlessly clean.

Mum is happy there and we are happy knowing she is safe and well in a supportive environment.

How likely would you be to recommend Charlton Kings Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

A dear friend has recently spent a few weeks at the home and despite early reservations, she really did feel at home. The staff were most attentive and it was clear that people genuinely cared. There was plenty to entertain her and she was very comfortable for the duration of her stay. I had the opportunity to visit and was impressed by the way everyone interacted. I understand there is some refurbishment to be done and it is clear from the areas already decorated that it will be a smart place! Good luck and I hope to visit you all again at some point.

How likely would you be to recommend Charlton Kings Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

An amazing care home, such a lovely caring home, staff are amazing, kind and helpful.

Has a lovely warm feeling as soon as you enter the home.

I attended the summer fete BBQ, staff are so professional, the activities were so fun.

Couldn't recommend Charlton Kings Care Home enough.

Keep up the amazing work guys.

How likely would you be to recommend Charlton Kings Care Home? Extremely Likely

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Average Rating:   5 out of 5

From day one of mum arriving at the care home she was welcomed and settled in very quickly. The staff have been very caring and friendly and have done their very best to make her feel at home. She has had the best possible care the family could have wished for. As mum was only at the home for respite care whilst recovering from a broken shoulder she now feels it's time to go back to her own home and see how she manages. Thank you all for the excellent care.

How likely would you be to recommend Charlton Kings Care Home? Likely

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Average Rating:   4.1 out of 5

It's a very comfortable care home and as my room is personalised it feels just like "home". Very well cared for. No worries or concerns.

How likely would you be to recommend Charlton Kings Care Home? Extremely Likely

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Average Rating:   5 out of 5

BRILLIANT. I cannot fault the staff and facilities at the home. Towards the end of mum's life, the seniors care and attention was exceptional. It is clear that ALL staff see this as a vocation and not just a job, they really care. Whatever specialist care or equipment mum needed it was provided quickly. Thank you to everyone.

How likely would you be to recommend Charlton Kings Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Very welcoming, happy place. The staff liked each other as well as their jobs it seemed. I was very tired (rheumatoid arthritis) and in the process of moving home as well so I did appreciate good food and the relaxing atmosphere provided by them. I found some chatty residents but spent a lot of time sleeping my in room and gathering my strength, much needed.

How likely would you be to recommend Charlton Kings Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Just like to say, brought mum here for week's respite. The staff made mum feel at home straight away. When I went to take her home she wanted to stay longer and now she is a permanent resident. The staff and management are fantastic and make you feel very welcome on every visit. Mum loves the social life and the activities they provide especially the singalongs.

How likely would you be to recommend Charlton Kings Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother-in-law has been a resident at Charlton Kings Nursing Home for a few months now, and I have found all the staff to be very friendly and kind. My mother in-law seems to have settled in very well and enjoys the activities they hold, and loves to join in the sing-alongs they have. Her room is comfortable and fits all her needs, the dining area and lounge is a good place for her to mix with other residents and she seems to enjoy her food! It's nice to see her a lot happier and I can only put that down to the care she receives from the home! I would recommend Charlton Kings to other is they needed similar care.

How likely would you be to recommend Charlton Kings Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

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Bed Vacancies

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Awards / Recognitions

November 2017

Putting People First

Recipient: Charlton Kings Care Home

Date: Saturday 25 Nov 2017

more details

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Care Home Idol 2016

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