Charlton Kings Care Home

Moorend Road, Charlton Kings, Cheltenham GL53 9AX

Charlton Kings Care Home, Cheltenham, Gloucestershire
Charlton Kings Care Home, Cheltenham, Gloucestershire
Charlton Kings Care Home, Cheltenham, Gloucestershire

Charlton Kings Care Home is a converted Victorian property, offering an approach to care that focuses on individual well-being and is maintained by a quality team.

Alongside professional care, residents have an active and positive lifestyle supported, helped by strong community links and a large and spacious interior.

The home has splendid dining areas and looks to support good nutrition with satisfying mealtimes.

Respite care is available from £700 per week.

Owner: Fidelia Healthcare Ltd

Person in charge: Jan Makin (Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 65+.

Single Rooms: 32

Shared Rooms: 2

Rooms with ensuite WC: 34

Weekly Charges Guide: Personal Care Single £700 – £850 , Personal Care Shared (per person) £700 – £850 (These prices are only a guideline, please contact Charlton Kings Care Home to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Charlton Kings Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Charlton Kings Care Home has a Review Score of 9.7 (9.718)

The Review Score of 9.7 (maximum of 10) for Charlton Kings Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Charlton Kings Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.718 for Charlton Kings Care Home is calculated as follows: ( (105 Excellents x 5) + (34 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 142 Ratings = 4.718

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Charlton Kings Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 8 Reviews ÷ 7.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Charlton Kings Care Home?

  • Extremely LIKELY
    11
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Charlton Kings Care Home

  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • Resident / Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

Sometimes my aunt spends a little time at Charlton Kings Care Home when family are away. The staff always take time to make sure she is well and there always seems to be a lot going on. I find her happy and relaxed whenever she is there so keep up the good work, I think you all do a marvellous job. If I ever need care I hope to be looked after just as well.

How likely would you be to recommend Charlton Kings Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

I could not ask for a better place for mum to spend her last years. She is treated with respect and patience by all the staff who are all genuinely caring.

The atmosphere is always welcoming. Staff and management will always take time to answer questions. The food is excellent and tailored to particular diets. The activities are stimulating and everything is always spotlessly clean.

Mum is happy there and we are happy knowing she is safe and well in a supportive environment.

How likely would you be to recommend Charlton Kings Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

A dear friend has recently spent a few weeks at the home and despite early reservations, she really did feel at home. The staff were most attentive and it was clear that people genuinely cared. There was plenty to entertain her and she was very comfortable for the duration of her stay. I had the opportunity to visit and was impressed by the way everyone interacted. I understand there is some refurbishment to be done and it is clear from the areas already decorated that it will be a smart place! Good luck and I hope to visit you all again at some point.

How likely would you be to recommend Charlton Kings Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

An amazing care home, such a lovely caring home, staff are amazing, kind and helpful.

Has a lovely warm feeling as soon as you enter the home.

I attended the summer fete BBQ, staff are so professional, the activities were so fun.

Couldn't recommend Charlton Kings Care Home enough.

Keep up the amazing work guys.

How likely would you be to recommend Charlton Kings Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From day one of mum arriving at the care home she was welcomed and settled in very quickly. The staff have been very caring and friendly and have done their very best to make her feel at home. She has had the best possible care the family could have wished for. As mum was only at the home for respite care whilst recovering from a broken shoulder she now feels it's time to go back to her own home and see how she manages. Thank you all for the excellent care.

How likely would you be to recommend Charlton Kings Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

It's a very comfortable care home and as my room is personalised it feels just like "home". Very well cared for. No worries or concerns.

How likely would you be to recommend Charlton Kings Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

BRILLIANT. I cannot fault the staff and facilities at the home. Towards the end of mum's life, the seniors care and attention was exceptional. It is clear that ALL staff see this as a vocation and not just a job, they really care. Whatever specialist care or equipment mum needed it was provided quickly. Thank you to everyone.

How likely would you be to recommend Charlton Kings Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I can't fault any member of staff in any way. They treat mum with kindness, care and dignity. Many thanks to all members of staff.

How likely would you be to recommend Charlton Kings Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Charlton Kings Care Home is a warm, friendly care home which is well run with excellent management and care staff. Charlton Kings Care Home feels like a home with excellent food and is clean and comfortable. I have both parents there and they are very happy with the level of care they receive.

How likely would you be to recommend Charlton Kings Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very welcoming, happy place. The staff liked each other as well as their jobs it seemed. I was very tired (rheumatoid arthritis) and in the process of moving home as well so I did appreciate good food and the relaxing atmosphere provided by them. I found some chatty residents but spent a lot of time sleeping my in room and gathering my strength, much needed.

How likely would you be to recommend Charlton Kings Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Just like to say, brought mum here for week's respite. The staff made mum feel at home straight away. When I went to take her home she wanted to stay longer and now she is a permanent resident. The staff and management are fantastic and make you feel very welcome on every visit. Mum loves the social life and the activities they provide especially the singalongs.

How likely would you be to recommend Charlton Kings Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law has been a resident at Charlton Kings Nursing Home for a few months now, and I have found all the staff to be very friendly and kind. My mother in-law seems to have settled in very well and enjoys the activities they hold, and loves to join in the sing-alongs they have. Her room is comfortable and fits all her needs, the dining area and lounge is a good place for her to mix with other residents and she seems to enjoy her food! It's nice to see her a lot happier and I can only put that down to the care she receives from the home! I would recommend Charlton Kings to other is they needed similar care.

How likely would you be to recommend Charlton Kings Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

May 2015

Innovation in care

Recipient: Charlton Kings Care Home

Date: Wednesday 20 May 2015

more details

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Care Home Idol 2016

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