Charlton Kings Care Home

Moorend Road, Charlton Kings, Cheltenham GL53 9AX
Review Us
9.8 68 Reviews
  • Charlton Kings Care Home, Cheltenham
Charlton Kings Care Home provides 24-hour care in a secure, welcoming environment (CQC Rated Good in March 2023). Their bedrrom are spacious and bright; all have their own WC, with some offering en-suite bathrooms and direct garden access.

Set within a modernised period property, their residential care home has been specially adapted to the needs of their residents. Their wonderful members of staff have created a warm, friendly and secure environment for their residents to enjoy, and are dedicated to providing 24-hour care and assistance. Services and amenities have been designed, and are constantly upgraded, to ensure residents’ complete well-being.

Different types of accommodation are available with some rooms equipped with their own en-suite bathrooms and direct access to a beautifully landscaped garden. Residents are encouraged to bring small pieces of furniture and personal items to make their space their own.

The gardens offer residents space to enjoy some peace and relaxation among natural surroundings boasting a wide variety of flowers, trees and ornaments. Residents and families can also choose to relax from a number of large sitting rooms with comfortable sofas.

Families are always made to feel welcome and may visit whenever they choose.
Show Charlton Kings Care Home on the Map

Care Provided by Charlton Kings Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1350

Included in the fees are:


24 hour care and support in accordance with assessed needs.
All meals, beverages and snacks
Activities
Heating and lighting
Laundering of all items not requiring dry cleaning


The following are not included in the fees:


Professional hairdressing
Aromatherapy massage and reflexology
Personal copies of newspapers or magazines
Personal purchases such as stationery, confectionery, alcoholic beverages, particular snacks, soaps and toiletries,
Clothing, shoes and slippers
Dry cleaning
Installation of private telephone line, internet or cable TV connections
In the absence of free provision by the NHS, the following may also be provided, but shall be charged in addition to the weekly fees:
Chiropody
Opticians
Dentistry
Physiotherapy
Other privately arranged healthcare
Continence products.
Transport to and from hospital appointments
Activities that may incur extra costs such as 'The Theatre' or excursions.

These prices are only a guideline, please contact Charlton Kings Care Home to find out the exact price for your requirements.

Contact Charlton Kings Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Charlton Kings Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jan Makin (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (5)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Visitors welcome at any time.

Parking

  • Free car parking available at the front of the home.

Charlton Kings Care Home Reviews (68)

9.8

Charlton Kings Care Home has a Review Score of 9.8 (9.834) out of 10, based on 18 reviews in the last 2 years.
Over all time Charlton Kings Care Home has 68 reviews.

Overall Experience
  • 59
  • 7
  • 2
  • 0
  • 0
Date Published
  • 68
  • 11
  • 16
  • 18
  • 50
Reviewer Connection to Charlton Kings Care Home
  • 30
  • 18
  • 10
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 68, showing 41-60
Review from Valerie N (Wife of Resident) published on 2 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband for came for two weeks respite and absolutely loved your care home. He was relaxed and happy and I, in turn, was happy too. I hope in the future we will return for respite care. Thank you so much. I can't tell you how grateful I am.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jacqui H (Daughter of Resident) published on 29 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived at this Nursing Home for some 20 months until her death.
She was given the very best of care during her residency at Charlton Kings Care Home, and throughout the various stages of her illness. The whole family is very grateful for the loving attention and care shown to her at all
times.
Reply from Rose Hayward, Assistant Manager at Charlton Kings Care HomeThank you for your kind words. Mum was much loved here at CKCH, she was an amazing lady. It was our privilege to care for her and she will be greatly missed by us all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Valerie Y (Daughter of Resident) published on 14 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is very homely. The standard of care is extremely high, the staff are very caring and dedicated. All of the staff are very approachable and informative. The rooms are were always very clean as are the public areas. The standard of care my mum received was excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sally-Ann D (Daughter of Resident) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has resided in Charlton King's care home for respite for 2 months and has received very good care. All the staff have, without exception, been kind, respectful and competent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Hilary S (Daughter of Resident) published on 19 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was only at CKCH for a few weeks but I am so glad that we moved her there from her previous care home and that they were able to look after her until the end even though her care needs had increased dramatically during that time. Without exception, everyone we encountered treated her with
dignity, respect, compassion and affection. I was always greeted warmly and kept well advised of her progress. During the last 3 days, I spent at her bedside and following her death I was showered with friendship and kindness. Mum's care was exemplary and she ended her days surrounded by love. If she couldn't go home this was the next best thing.
Mum was unable to take advantage of many of the facilities at CKCH but from what we witnessed they are of the highest order. She couldn't eat much but was always offered something to tempt her and given assistance to eat it.
I have no hesitation in recommending the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Steven A (Nephew of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home was great and suited my aunt's needs perfectly.
She was very happy there and made many friends and joined in activities.
Her stay there gave her the new lease of life she needed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maggie E (Daughter of Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was very well looked after, comfortable and had nothing but praise for the staff. He enjoyed the food, some of which the chef prepared especially for him. All are very hard-working, cheerful, professional and at the end, sat with him reading to him poetry which he liked.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Frances J (Friend of Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was greeted on the first day of my vigil by the head of care, given a full breakdown of his condition and the medication. I was offered refreshments then and at each subsequent meal/tea time. This was the case for the next 7 days as they cared for his and my personal needs. Doctors/district nurses
were called each time he became agitated or in pain in order that this was controlled. He died peacefully in his sleep.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mary R (Friend of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When first visiting my friend, I found an open, friendly and professional atmosphere at the home. My friend was resident for just over a year. She was always happy and contented with the excellent care she received from the friendly staff. In her final days, the home made special arrangements to care
for my friend in the place she wanted to be.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Roger F (Son of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was very happy there. She enjoyed a bit of banter with the staff. All in all an excellent care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Allan B (Son of Resident) published on 17 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father went into palliative care. The whole staff were kind, caring, professional and treated my Father with great respect and dignity and supported us with great care and kindness all through his care and passing away. This is a marvellous care home with great management and staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Caroline F (Daughter of Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mother moved to Charlton Kings Care Home for respite following a bout of ill health. The need for long-term care was identified. In order to meet this need, my mother moved to another setting as she was not happy at Charlton Kings Care Home. I also felt that care staff did not give her the support
she needed during her confused episodes.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret T (Daughter of Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Charlton Kings cared for my mother in her final weeks with compassion and care. They were supportive to myself and my sister and when my brother and his family came to spend her last days with her. They found everybody sympathetic, professional and caring. My mother was able to die in comfort
and with dignity.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anthony W (Son of Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am gratefully thankful for the care of my mother from the very first day she went into Charlton Kings care home, to the day she passed away. For the homely and loving care, ALL of the staff gave her, I am just SO glad we found this care home. It was such a homely home with such a caring atmosphere,
we couldn't fault any member of staff. So thanks again to the manager and all the wonderful staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from June T (Friend of Resident) published on 9 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is my pleasure to support this survey in relation to the Charlton Kings Care Home. I have over the past three years introduced two clients to this home and have observed the highest quality of care in all aspects.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter W (Son of Resident) published on 27 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We, as a family, were very pleased with the care and treatment of my mother in the 18 months she was in the care home. The staff were very caring and very respectful in every way, giving her care and support when needed. We would recommend Charlton Kings Care Home to friends and family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sheila D (Friend of Resident) published on 7 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
A friend of mine moved to the home last year and whilst I get lots of news this is the first time I've been able to visit. In more recent years I've had occasion to visit a number of care homes and I must say that this is one of the best. The bedrooms look comfortable enough but I was full of admiration
for the staff who were cheerful and engaging. On the day I visited a whole host of children from a local school had come in to talk/help those who lived there, everyone appeared to have a great deal of fun!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rachel A (Daughter of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother died peacefully in the care home on New Years Day. She had been a resident for nearly 9 years. Throughout this time she had been well looked after. The carers always treated her with respect, kindness, were always cheerful, helpful and happy to chat. We could not have asked for more.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Laura R (Niece of Resident) published on 2 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sometimes my aunt spends a little time at Charlton Kings Care Home when family are away. The staff always take time to make sure she is well and there always seems to be a lot going on. I find her happy and relaxed whenever she is there so keep up the good work, I think you all do a marvellous job.
If I ever need care I hope to be looked after just as well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet S (Daughter of Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not ask for a better place for mum to spend her last years. She is treated with respect and patience by all the staff who are all genuinely caring.


The atmosphere is always welcoming. Staff and management will always take time to answer questions. The food is excellent and tailored to particular

diets. The activities are stimulating and everything is always spotlessly clean.


Mum is happy there and we are happy knowing she is safe and well in a supportive environment.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.834)

Overview of Review Score

The Review Score of 9.8 (9.834) out of 10 for Charlton Kings Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.884 for Charlton Kings Care Home is calculated as follows: ( (193 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 215 Ratings = 4.884
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Charlton Kings Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (14)

Meet the Team (2)

Jan

Jan Makin

Job Title: Registered Manager Joined: 2011

At Charlton Kings Care Home, we pride ourselves on being a compassionate and professionally-run establishment, led by our highly capable and caring Registered Manager, Jan Makin. Our exceptional care team is committed to making a meaningful difference in the lives of our residents, going above and beyond to provide personalised, high-quality care.


Each team member is carefully chosen for their reliability, integrity, skill, and professionalism, ensuring that every resident receives the attention and support they deserve. We provide extensive induction training and encourage continuous professional development, empowering our staff to deliver the very best person-centred care.


With a higher-than-average staff-to-resident ratio, we ensure that our carers are available 24 hours a day, providing companionship, stimulation, and attending to the physical needs of our residents. Our holistic approach extends beyond caregiving, with expert cooks, housekeeping staff, maintenance teams, and dedicated activity coordinators working together to create a warm and supportive environment.


At Charlton Kings Care Home, we are dedicated to helping every resident live their life to the fullest in a safe, nurturing, and friendly setting.

Gosia, Willow, Amy, Hayley, Daisy, & Sumit

Gosia, Willow, Amy, Hayley, Daisy, & Sumit

Job Title: Senior Team

With over 40 years of combined experience, our Senior Care Team brings a wealth of knowledge, compassion, and professionalism to every aspect of care. As leaders within the service, they work together to ensure the highest standards of support and wellbeing for our residents. Their familiar, friendly presence also provides continuity and reassurance for families and loved ones, strengthening the sense of trust and community within our home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charlton Kings Care Home to verify any information. View our terms and conditions. Charlton Kings Care Home has an Enhanced Service - more info.