Charlton Kings Care Home

Moorend Road, Charlton Kings, Cheltenham GL53 9AX
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9.8 68 Reviews
  • Charlton Kings Care Home, Cheltenham
Charlton Kings Care Home provides 24-hour care in a secure, welcoming environment (CQC Rated Good in March 2023). Their bedrrom are spacious and bright; all have their own WC, with some offering en-suite bathrooms and direct garden access.

Set within a modernised period property, their residential care home has been specially adapted to the needs of their residents. Their wonderful members of staff have created a warm, friendly and secure environment for their residents to enjoy, and are dedicated to providing 24-hour care and assistance. Services and amenities have been designed, and are constantly upgraded, to ensure residents’ complete well-being.

Different types of accommodation are available with some rooms equipped with their own en-suite bathrooms and direct access to a beautifully landscaped garden. Residents are encouraged to bring small pieces of furniture and personal items to make their space their own.

The gardens offer residents space to enjoy some peace and relaxation among natural surroundings boasting a wide variety of flowers, trees and ornaments. Residents and families can also choose to relax from a number of large sitting rooms with comfortable sofas.

Families are always made to feel welcome and may visit whenever they choose.
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Care Provided by Charlton Kings Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1350

Included in the fees are:


24 hour care and support in accordance with assessed needs.
All meals, beverages and snacks
Activities
Heating and lighting
Laundering of all items not requiring dry cleaning


The following are not included in the fees:


Professional hairdressing
Aromatherapy massage and reflexology
Personal copies of newspapers or magazines
Personal purchases such as stationery, confectionery, alcoholic beverages, particular snacks, soaps and toiletries,
Clothing, shoes and slippers
Dry cleaning
Installation of private telephone line, internet or cable TV connections
In the absence of free provision by the NHS, the following may also be provided, but shall be charged in addition to the weekly fees:
Chiropody
Opticians
Dentistry
Physiotherapy
Other privately arranged healthcare
Continence products.
Transport to and from hospital appointments
Activities that may incur extra costs such as 'The Theatre' or excursions.

These prices are only a guideline, please contact Charlton Kings Care Home to find out the exact price for your requirements.

Contact Charlton Kings Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Charlton Kings Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jan Makin (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (5)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Visitors welcome at any time.

Parking

  • Free car parking available at the front of the home.

Charlton Kings Care Home Reviews (68)

9.8

Charlton Kings Care Home has a Review Score of 9.8 (9.834) out of 10, based on 18 reviews in the last 2 years.
Over all time Charlton Kings Care Home has 68 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Charlton Kings Care Home
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Total of 68, showing 21-40
Review from Jane W (Daughter of Resident) published on 8 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are amazing, very kind to my mum and all the other residents. They take the time to engage with Mum and make her laugh. There are daily activities which involve everyone and provides stimulation for the residents. The staff make me feel very welcome when I visit and are always extremely helpful.
My Mum is safe and well cared for. A big thank you to you all.
Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you for your review. It's very important to us that residents are happy and content and that they feel 'at home'.
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Review from David L (Son of Resident) published on 7 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent, friendly service as ever and good attention to any medical needs for the resident, plus we are always kept informed of any such details. Families and friends of residents are always made to feel very welcome at all times.
Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you for your review. Families and friends of residents are equally as important to us and are always welcome!
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Review from Carolyn M (Daughter of Resident) published on 7 December 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
The carers are kind, patient and caring, doing their best in an extremely challenging role. I would like to see the carers doing less paperwork so they have more time to chat with the residents and get to know each individual, maybe each carer being assigned to four/six residents. The home is warm,
and sometimes, the nice smells coming from the kitchen make it feel inviting. In the better weather, the use of the large garden should be encouraged.
Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you for your review. The majority of paperwork is now in electronic format and is completed in real-time to ensure accuracy. We have recently recruited some amazing General assistants who support the whole team, enabling even more time for staff to spend with residents. Many residents enjoy outdoor activities throughout the year.
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Review from Holly E (Friend of Resident) published on 23 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely friend resides at Charlton Kings Care Home and is the happiest she has ever been. Staff are polite and happy every time I have visited. I couldn’t praise the home enough for all they have done for my friend and how welcome they make visitors to the home. They always put the residents at the
heart of what they do. Would highly recommend for anyone looking for care for a loved one. The home always smells incredible too, which is a huge bonus!
Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you for your lovely review. We look forward to seeing you again soon!
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Review from Anna C (Friend of Resident) published on 14 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The joyful kindness of all the staff; the engaged faces of residents; the fun activities in the lounge most afternoons; the homely, relaxed atmosphere; the delicious cakes offered with tea; this is a happy environment in which to feel safe and cared for when living independently is no longer possible.
Visitors are always welcome and included in the fun.
Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you Anna for your kind words. Our residents deserve no less than to feel happy, relaxed and safe in their home. It's equally as important to us that their family and friends are looked after too!
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Review from John W (Son of Resident) published on 23 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a permanent resident for two months. Despite her failing memory and instability on her feet, she has been treated as a valued individual both in the respect shown to her and the care afforded to her.
The home is well managed by the manager and ably supported by her senior team.
All of the carers are very kind, polite and friendly. As a GP working overseas, from what I have observed first-hand, I have every confidence in their ability to adapt in response to an individual resident's needs.
Reply from Jan Makin, Manager at Charlton Kings Care HomeWhat a lovely review. Thank you. It's our pleasure to look after your mother and also your father now he's joined us. They're a lovely couple!
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Review from Jan G (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
On behalf of my sister and brother, I would like to thank all the staff at Charlton Kings for looking after our mum for the last 15 months of her life.
Mum celebrated her 100th birthday there. It was a difficult time having Covid in the home, but myself, my daughter and the great-grandchildren were
able to be with mum, in our PPE. My sister went in the day before and decorated the lounge with bunting, balloons and flowers and Mum had a lovely surprise when she saw us. The catering staff baked a super cake for her and came in singing “Happy Birthday“ to her. We even had a glass of champagne.
Mum was virtually blind during her last few months a scary thing to happen to anyone, but the staff were so kind and caring and made sure Mum was comfortable and in familiar surroundings. Staff included Mum in any activities.
Mum had visitors every week, my brother and sister-in-law, my sister and her good friend and the staff were always attentive and supportive. The home was always very clean and smelled fresh.
Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you for your kind words. It was our pleasure to support, and care for your beautiful mother. A most graceful lady who loved her family dearly. She really did enjoy her special birthday! We all miss her and you all very much.
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Review from Fiona S (Daughter of Resident) published on 11 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wonderful mother spent the last five years of her life at Charlton Kings care home. She was made to feel special and loved and the staff became both her carers and her friends. She was part of their family. The care home has a reputation for being a personable and homely care home, and it was certainly
that. My mother loved everything about it, the staff, the food, the events, the smiles.
Thank you so much for looking after my mother through the last years of her life and for going above and beyond in every way. You are all amazing and special people and my brother and I cannot thank you enough. In my mother's own words: "I am extraordinarily happy here."
Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you, Fiona, for the lovely feedback. Your mother was the most amazing lady and her loss was deeply felt throughout the home.
We pride ourselves on being welcoming, friendly and homely, so to know your mother felt this way is truly humbling. Thank you. Best wishes and our most warmest regards from us all.
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Review from David K (Son of Resident) published on 11 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Charlton Kings Care Home looked after my father for over eighteen months until he passed peacefully in February 2022. Throughout his time there he was cared for not just professionally but in a very personal way by all the staff. There wasn't anything that was too much for them to do for him. I commend
it to you most wholeheartedly.
Reply from Leonora Glave, Deputy Manager at Charlton Kings Care HomeThank you for your lovely review. We will all miss your father dearly and it was such an honour to care for such a lovely gentleman.
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Review from Lynne N (Daughter-in-law of Resident) published on 20 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was really lucky to spend another respite period in Charlton Kings Care Home. On her return, all of the staff were so friendly and chatty with my mother-in-law. We have such peace of mind that at 99-years-old she is not only receiving excellent care but in a very professional, caring
and friendly way. It gives us so much peace of mind to know that we are leaving her in capable hands. She really loves the social activity and being able to mix and have some fun with the other residents and carers. She always says that the food is excellent, and her room is bright, and she has everything that she needs. She particularly likes to use some of the add on services like having her hair done. When I left Mum this time, it was a special 100th birthday for one of the residents with a Hawaiian theme. The main rooms were decked out in flower garlands and bunting, and Hawaiian music was playing, and there was a real atmosphere of fun and celebration, and Mum settled in to enjoy the fun.
Reply from Leonora Glave, Deputy Manager at Charlton Kings Care HomeThank you so much for your kind and lovely words; it means such a lot to us. We are very much looking forward to seeing this lovely lady again soon.
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Review from Pam C (Daughter of Resident) published on 13 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum (age 99) has just had a weeks respite care at Charlton Kings Care Home.
She has returned home happy and full of praise for the staff and all the variety of activities that she was able to take part in.
She needs a lot of help and the staff are kind, caring, supportive and professional.
The
online service is brilliant! It allowed communication between family and Mum and staff, sending messages and photos.
We have complete peace of mind, knowing Mum is in excellent hands and having a good time!
Thank you all so much.
Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you for your review. We're really pleased that she had a great time! The online service is fabulous isn't it!
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Review from Hellen R (Daughter of Resident) published on 13 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum resided at Charlton Kings Care Home for the last few years of her life and throughout that time incredible patience, kindness and compassion were shown by all the staff.
It has been a great comfort knowing that Mum was treated with kindness and dignity right up to her final moments.
Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you for such a lovely review. It was really an honour to care for such a lovely lady.
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Review from Alison S (Daughter of Resident) published on 9 September 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
From the start, I was impressed with the care and kindness received by my mum from the staff at Charlton Kings Care Home. At 100 years old, the combination of her strong character and failing cognition, along with extremely reduced sight and hearing, presented challenges at times regarding her care,
to which the staff rose with a compassionate understanding and professional expertise.
Everything was made much more complicated by the Covid lockdown, but visits were carefully facilitated to comply with regulations, allowing the inevitable constraints not to become too distressing. When Covid did enter the home, the staff went above and beyond to deal with the situation, at times becoming ill themselves but returning to work as soon as it was safe to do so. It was a great comfort to feel that Mum continued to receive a high standard of care when visits had to cease, and when she contracted and passed away from Covid, the dignity and respect afforded to her was of the highest order. Grateful thanks.
Reply from Jan Makin, Manager at Charlton Kings Care HomeThank you so much for your kind words. They mean so much after a challenging couple of years. We miss having such a strong and lovely character around the home! On behalf of the whole team, thank you for all of your support.
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Review from Zena G (Daughter of Resident) published on 19 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very caring, respectful and kind, lead by a great management team. Resident’s birthdays are always marked with a special cake to share. Plenty of activities are organised, lots of social occasions are celebrated, and the food is home-cooked with love.
My mum was happy there and very well
cared for, giving us, her family, great peace of mind. Who could want for more!
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Review from Elizabeth G (Granddaughter of Resident) published on 19 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nan was cared for by Charlton Kings Care Home for around 5-years. The staff in the home were absolutely amazing, every single one of them, and Nan always had the best care. She felt totally looked after in their care, and as a family, we knew she was completely happy. I honestly couldn’t recommend this
care home anymore highly, and if you have a friend/family member needing care, they will receive only the best here.
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Review from Kirsty B (Daughter of Resident) published on 12 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum lived at Charlton Kings Care Home for the last year of her life, following a fall at home. She had always been strongly opposed to going into a care home but settled in really quickly. Suffering from dementia and also very deaf, she still made new friends. The care staff were lovely. They were so
kind and patient with Mum. At my last visit, Mum sighed, looked around her and said 'it's so very peaceful here and everybody is very kind'. It was so nice to feel that she found peace in her last days.
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Review from Pauline J (Daughter of Resident) published on 8 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very nervous about putting mum in a home as we had cared for her ourselves for four years but the warmth and kindness shown by the staff at Charlton Kings Care Home soon put us at ease. When the staff came to our home to assess mum we saw straight away that they understood mum's needs and situation
better than we did and the time had come for professional help. They allowed mum to be herself and gave her little jobs to do so she thought she was being useful. There were various sweet stories of her be-muddled activities. I cannot think of anywhere better for her to have been during lockdown. It was an enormous relief to know that she was well cared for and that she had made friends. Then, as her end approached the staff did everything they could to make her comfortable and peaceful and to make us welcome. I can't thank them enough.
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Review from Fiona R (Daughter of Resident) published on 24 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father resided at the care home for the last five months of his life. In spite of declining health, hospital admissions and frequent falls, the staff always updated me. As a family, we got to know a number of them very well. They were always motivated, helpful and supportive. They made my father
feel welcome and as a result, he settled in well. They catered for all his needs. Whenever we visited, we were greeted with friendly and positive responses. It was a happy environment, in spite of many challenges the carers dealt with on a daily, even hourly basis. Thank you for everything you provided for my father.
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Review from Alan (Son of Resident) published on 24 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my late mother was of the highest possible standard. Done with great dignity, compassion and care. Also, the kindness and care shown to myself and partner was excellent. Wonderful care home, excellent, kind, caring staff. My mother was given exemplary care in the 5 years she was there.
Highly recommend.
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Review from Mike P (Son of Resident) published on 31 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is currently in Charlton Kings Care Home. He is 91 and very frail.
The care home is a surprisingly upbeat place. When Dad returns from hospital or a trip out he is always warmly welcomed home. The staff have to do a very difficult and unglamorous job but are always friendly and helpful.
Even
though Dad is struggling he always points out to me how good the staff are. They really look after him. This gives me so much reassurance. I appreciate it.
Dad enjoys the food too!
The staff monitor residents on an hourly basis and always update me on GP visits which is very helpful. He is in safe hands. That matters so much to me.
I would happily recommend this care home.
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Current Review Score: 9.8 (9.834)

Overview of Review Score

The Review Score of 9.8 (9.834) out of 10 for Charlton Kings Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.884 for Charlton Kings Care Home is calculated as follows: ( (193 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 215 Ratings = 4.884
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Charlton Kings Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (2)

Jan

Jan Makin

Job Title: Registered Manager Joined: 2011

At Charlton Kings Care Home, we pride ourselves on being a compassionate and professionally-run establishment, led by our highly capable and caring Registered Manager, Jan Makin. Our exceptional care team is committed to making a meaningful difference in the lives of our residents, going above and beyond to provide personalised, high-quality care.


Each team member is carefully chosen for their reliability, integrity, skill, and professionalism, ensuring that every resident receives the attention and support they deserve. We provide extensive induction training and encourage continuous professional development, empowering our staff to deliver the very best person-centred care.


With a higher-than-average staff-to-resident ratio, we ensure that our carers are available 24 hours a day, providing companionship, stimulation, and attending to the physical needs of our residents. Our holistic approach extends beyond caregiving, with expert cooks, housekeeping staff, maintenance teams, and dedicated activity coordinators working together to create a warm and supportive environment.


At Charlton Kings Care Home, we are dedicated to helping every resident live their life to the fullest in a safe, nurturing, and friendly setting.

Gosia, Willow, Amy, Hayley, Daisy, & Sumit

Gosia, Willow, Amy, Hayley, Daisy, & Sumit

Job Title: Senior Team

With over 40 years of combined experience, our Senior Care Team brings a wealth of knowledge, compassion, and professionalism to every aspect of care. As leaders within the service, they work together to ensure the highest standards of support and wellbeing for our residents. Their familiar, friendly presence also provides continuity and reassurance for families and loved ones, strengthening the sense of trust and community within our home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charlton Kings Care Home to verify any information. View our terms and conditions. Charlton Kings Care Home has an Enhanced Service - more info.