Charlton Kings Care Home

Moorend Road, Charlton Kings, Cheltenham GL53 9AX
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9.8 58 Reviews
  • Charlton Kings Care Home, Cheltenham
Charlton Kings Care Home provides 24-hour care in a secure, welcoming environment (CQC Rated Good in March 2023). Their bedrrom are spacious and bright; all have their own WC, with some offering en-suite bathrooms and direct garden access.

Set within a modernised period property, their residential care home has been specially adapted to the needs of their residents. Their wonderful members of staff have created a warm, friendly and secure environment for their residents to enjoy, and are dedicated to providing 24-hour care and assistance. Services and amenities have been designed, and are constantly upgraded, to ensure residents’ complete well-being.

Different types of accommodation are available with some rooms equipped with their own en-suite bathrooms and direct access to a beautifully landscaped garden. Residents are encouraged to bring small pieces of furniture and personal items to make their space their own.

The gardens offer residents space to enjoy some peace and relaxation among natural surroundings boasting a wide variety of flowers, trees and ornaments. Residents and families can also choose to relax from a number of large sitting rooms with comfortable sofas.

Families are always made to feel welcome and may visit whenever they choose.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1350

Included in the fees are:


24 hour care and support in accordance with assessed needs.
All meals, beverages and snacks
Activities
Heating and lighting
Laundering of all items not requiring dry cleaning


The following are not included in the fees:


Professional hairdressing
Aromatherapy massage and reflexology
Personal copies of newspapers or magazines
Personal purchases such as stationery, confectionery, alcoholic beverages, particular snacks, soaps and toiletries,
Clothing, shoes and slippers
Dry cleaning
Installation of private telephone line, internet or cable TV connections
In the absence of free provision by the NHS, the following may also be provided, but shall be charged in addition to the weekly fees:
Chiropody
Opticians
Dentistry
Physiotherapy
Other privately arranged healthcare
Continence products.
Transport to and from hospital appointments
Activities that may incur extra costs such as 'The Theatre' or excursions.

These prices are only a guideline, please contact Charlton Kings Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jan Makin (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (5)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • Visitors welcome at any time.

Parking

  • Free car parking available at the front of the home.

Charlton Kings Care Home Reviews (58)

9.8

Charlton Kings Care Home has a Review Score of 9.8 (9.801) out of 10, based on 14 reviews in the last 2 years.
Over all time Charlton Kings Care Home has 58 reviews.

Overall Experience
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Date Published
  • 58
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Reviewer Connection to Charlton Kings Care Home
  • 26
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Total of 58, showing 21-40
Review from Pam C (Daughter of Resident) published on 13 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum (age 99) has just had a weeks respite care at Charlton Kings Care Home.
She has returned home happy and full of praise for the staff and all the variety of activities that she was able to take part in.
She needs a lot of help and the staff are kind, caring, supportive and professional.
The
online service is brilliant! It allowed communication between family and Mum and staff, sending messages and photos.
We have complete peace of mind, knowing Mum is in excellent hands and having a good time!
Thank you all so much.
Reply from Jan Makin, Manager at Charlton Kings Care Home

Thank you for your review. We're really pleased that she had a great time! The online service is fabulous isn't it!

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Review from Hellen R (Daughter of Resident) published on 13 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum resided at Charlton Kings Care Home for the last few years of her life and throughout that time incredible patience, kindness and compassion were shown by all the staff.
It has been a great comfort knowing that Mum was treated with kindness and dignity right up to her final moments.
Reply from Jan Makin, Manager at Charlton Kings Care Home

Thank you for such a lovely review. It was really an honour to care for such a lovely lady.

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Review from Alison S (Daughter of Resident) published on 9 September 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
From the start, I was impressed with the care and kindness received by my mum from the staff at Charlton Kings Care Home. At 100 years old, the combination of her strong character and failing cognition, along with extremely reduced sight and hearing, presented challenges at times regarding her care,
to which the staff rose with a compassionate understanding and professional expertise.
Everything was made much more complicated by the Covid lockdown, but visits were carefully facilitated to comply with regulations, allowing the inevitable constraints not to become too distressing. When Covid did enter the home, the staff went above and beyond to deal with the situation, at times becoming ill themselves but returning to work as soon as it was safe to do so. It was a great comfort to feel that Mum continued to receive a high standard of care when visits had to cease, and when she contracted and passed away from Covid, the dignity and respect afforded to her was of the highest order. Grateful thanks.
Reply from Jan Makin, Manager at Charlton Kings Care Home

Thank you so much for your kind words. They mean so much after a challenging couple of years. We miss having such a strong and lovely character around the home! On behalf of the whole team, thank you for all of your support.

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Review from Zena G (Daughter of Resident) published on 19 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very caring, respectful and kind, lead by a great management team. Resident’s birthdays are always marked with a special cake to share. Plenty of activities are organised, lots of social occasions are celebrated, and the food is home-cooked with love.
My mum was happy there and very well
cared for, giving us, her family, great peace of mind. Who could want for more!
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Review from Elizabeth G (Granddaughter of Resident) published on 19 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nan was cared for by Charlton Kings Care Home for around 5-years. The staff in the home were absolutely amazing, every single one of them, and Nan always had the best care. She felt totally looked after in their care, and as a family, we knew she was completely happy. I honestly couldn’t recommend this
care home anymore highly, and if you have a friend/family member needing care, they will receive only the best here.
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Review from Kirsty B (Daughter of Resident) published on 12 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum lived at Charlton Kings Care Home for the last year of her life, following a fall at home. She had always been strongly opposed to going into a care home but settled in really quickly. Suffering from dementia and also very deaf, she still made new friends. The care staff were lovely. They were so
kind and patient with Mum. At my last visit, Mum sighed, looked around her and said 'it's so very peaceful here and everybody is very kind'. It was so nice to feel that she found peace in her last days.
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Review from Pauline J (Daughter of Resident) published on 8 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very nervous about putting mum in a home as we had cared for her ourselves for four years but the warmth and kindness shown by the staff at Charlton Kings Care Home soon put us at ease. When the staff came to our home to assess mum we saw straight away that they understood mum's needs and situation
better than we did and the time had come for professional help. They allowed mum to be herself and gave her little jobs to do so she thought she was being useful. There were various sweet stories of her be-muddled activities. I cannot think of anywhere better for her to have been during lockdown. It was an enormous relief to know that she was well cared for and that she had made friends. Then, as her end approached the staff did everything they could to make her comfortable and peaceful and to make us welcome. I can't thank them enough.
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Review from Fiona R (Daughter of Resident) published on 24 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father resided at the care home for the last five months of his life. In spite of declining health, hospital admissions and frequent falls, the staff always updated me. As a family, we got to know a number of them very well. They were always motivated, helpful and supportive. They made my father
feel welcome and as a result, he settled in well. They catered for all his needs. Whenever we visited, we were greeted with friendly and positive responses. It was a happy environment, in spite of many challenges the carers dealt with on a daily, even hourly basis. Thank you for everything you provided for my father.
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Review from Alan (Son of Resident) published on 24 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my late mother was of the highest possible standard. Done with great dignity, compassion and care. Also, the kindness and care shown to myself and partner was excellent. Wonderful care home, excellent, kind, caring staff. My mother was given exemplary care in the 5 years she was there.
Highly recommend.
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Review from Mike P (Son of Resident) published on 31 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is currently in Charlton Kings Care Home. He is 91 and very frail.
The care home is a surprisingly upbeat place. When Dad returns from hospital or a trip out he is always warmly welcomed home. The staff have to do a very difficult and unglamorous job but are always friendly and helpful.
Even
though Dad is struggling he always points out to me how good the staff are. They really look after him. This gives me so much reassurance. I appreciate it.
Dad enjoys the food too!
The staff monitor residents on an hourly basis and always update me on GP visits which is very helpful. He is in safe hands. That matters so much to me.
I would happily recommend this care home.
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Review from Valerie N (Wife of Resident) published on 2 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband for came for two weeks respite and absolutely loved your care home. He was relaxed and happy and I, in turn, was happy too. I hope in the future we will return for respite care. Thank you so much. I can't tell you how grateful I am.
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Review from Jacqui H (Daughter of Resident) published on 29 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived at this Nursing Home for some 20 months until her death.
She was given the very best of care during her residency at Charlton Kings Care Home, and throughout the various stages of her illness. The whole family is very grateful for the loving attention and care shown to her at all
times.
Reply from Rose Hayward, Assistant Manager at Charlton Kings Care Home

Thank you for your kind words. Mum was much loved here at CKCH, she was an amazing lady. It was our privilege to care for her and she will be greatly missed by us all.

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Review from Valerie Y (Daughter of Resident) published on 14 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is very homely. The standard of care is extremely high, the staff are very caring and dedicated. All of the staff are very approachable and informative. The rooms are were always very clean as are the public areas. The standard of care my mum received was excellent.
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Review from Sally-Ann D (Daughter of Resident) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has resided in Charlton King's care home for respite for 2 months and has received very good care. All the staff have, without exception, been kind, respectful and competent.
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Review from Hilary S (Daughter of Resident) published on 19 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was only at CKCH for a few weeks but I am so glad that we moved her there from her previous care home and that they were able to look after her until the end even though her care needs had increased dramatically during that time. Without exception, everyone we encountered treated her with
dignity, respect, compassion and affection. I was always greeted warmly and kept well advised of her progress. During the last 3 days, I spent at her bedside and following her death I was showered with friendship and kindness. Mum's care was exemplary and she ended her days surrounded by love. If she couldn't go home this was the next best thing.
Mum was unable to take advantage of many of the facilities at CKCH but from what we witnessed they are of the highest order. She couldn't eat much but was always offered something to tempt her and given assistance to eat it.
I have no hesitation in recommending the home.
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Review from Steven A (Nephew of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home was great and suited my aunt's needs perfectly.
She was very happy there and made many friends and joined in activities.
Her stay there gave her the new lease of life she needed.
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Review from Maggie E (Daughter of Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was very well looked after, comfortable and had nothing but praise for the staff. He enjoyed the food, some of which the chef prepared especially for him. All are very hard-working, cheerful, professional and at the end, sat with him reading to him poetry which he liked.
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Review from Frances J (Friend of Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was greeted on the first day of my vigil by the head of care, given a full breakdown of his condition and the medication. I was offered refreshments then and at each subsequent meal/tea time. This was the case for the next 7 days as they cared for his and my personal needs. Doctors/district nurses
were called each time he became agitated or in pain in order that this was controlled. He died peacefully in his sleep.
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Review from Mary R (Friend of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When first visiting my friend, I found an open, friendly and professional atmosphere at the home. My friend was resident for just over a year. She was always happy and contented with the excellent care she received from the friendly staff. In her final days, the home made special arrangements to care
for my friend in the place she wanted to be.
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Review from Roger F (Son of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was very happy there. She enjoyed a bit of banter with the staff. All in all an excellent care home.
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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for Charlton Kings Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.801 for Charlton Kings Care Home is calculated as follows: ( (142 Excellents x 5) + (15 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 166 Ratings = 4.801
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Charlton Kings Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (2)

Jan

Jan Makin

Job Title: Registered Manager Joined: 2011

At Charlton Kings Care Home, we pride ourselves on being a compassionate and professionally-run establishment, led by our highly capable and caring Registered Manager, Jan Makin. Our exceptional care team is committed to making a meaningful difference in the lives of our residents, going above and beyond to provide personalised, high-quality care.


Each team member is carefully chosen for their reliability, integrity, skill, and professionalism, ensuring that every resident receives the attention and support they deserve. We provide extensive induction training and encourage continuous professional development, empowering our staff to deliver the very best person-centred care.


With a higher-than-average staff-to-resident ratio, we ensure that our carers are available 24 hours a day, providing companionship, stimulation, and attending to the physical needs of our residents. Our holistic approach extends beyond caregiving, with expert cooks, housekeeping staff, maintenance teams, and dedicated activity coordinators working together to create a warm and supportive environment.


At Charlton Kings Care Home, we are dedicated to helping every resident live their life to the fullest in a safe, nurturing, and friendly setting.

Gosia, Willow, Amy, Hayley, Daisy, & Sumit

Gosia, Willow, Amy, Hayley, Daisy, & Sumit

Job Title: Senior Team

With over 40 years of combined experience, our Senior Care Team brings a wealth of knowledge, compassion, and professionalism to every aspect of care. As leaders within the service, they work together to ensure the highest standards of support and wellbeing for our residents. Their familiar, friendly presence also provides continuity and reassurance for families and loved ones, strengthening the sense of trust and community within our home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charlton Kings Care Home to verify any information. View our terms and conditions. Charlton Kings Care Home has an Enhanced Service - more info.