Croft House is located in a scenic location, where it opened in 2011 as purpose-built care home. It includes en-suite accessible bathrooms and dedicated areas within the home for dementia care.
There is plenty to do thanks to a dedicated Activities Co-ordinator. Residents have access to IT facilities to stay in touch with friends and family further afield.
The philosophy of Croft House is that residents are supported to live as freely and independently as they wish, while having access to a highly-trained and friendly team of care staff who get to know each individual.
Group: Somerset Care
Person in charge: Tracey Delbridge (Manager)
Local Authority / Social Services: Somerset County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 67 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 67
Rooms with ensuite WC: 67
Weekly Charges Guide: Personal Care Single £890 – £1200 (These prices are only a guideline, please contact Croft House to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Croft House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.2 (maximum of 10) for Croft House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Croft House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.815 for Croft House is calculated as follows: ( (89 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 108 Ratings = 4.815
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.399 Points relating to the number of positive Reviews for Croft House is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 13.4 positive Reviews (67 registered maximum number of service users ÷ 5). 2 Reviews ÷ 13.4 Target = 0.149
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Croft House has a Review Score of 8.2 (8.214) from 9 Reviews
Review submitted from a Website Submission by Peter P (Son of Resident) on Wednesday 28 March 2018. Relates to January 2018.
Mum had been in Croft for 17 months until she passed away in Jan 2018. She had a lovely ground floor room, with direct access out into a communal garden with a small private area immediately outside her room. She had unrestricted views across the fields, so it was a lovely, open outlook with ever-changing wildlife.
The carers and support staff are all very well trained and seemed to operate together as a coherent team, to provide a very professional yet cosy and caring environment. It seemed that nothing was too much trouble and there was always someone on hand to provide assistance if required.
Mum wasn't a great socialiser and didn't take full advantage of the many activities that happen daily and rarely used the lounge areas, but on our visits, all communal areas were spotlessly clean and comfortable with quiet areas and we were always made welcome with tea and coffee.
Croft seems to be very well managed and we always found the admin and management staff to be very efficient.
Thank you all.
How likely would you be to recommend Croft House? Extremely Likely
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Review submitted from a Website Submission by Wendy M H (Daughter-in-law of Resident) on Friday 5 January 2018. Relates to December 2017.
As the Daughter-in-law of one of the residents at Croft House, I just wanted it to be acknowledged how grateful we are to all of the staff for working not just over the festive period but all year throughout to care for our loved ones and give us peace of mind that they are in a safe place and well looked after. Having worked in the caring profession, l understand how difficult it can be at times but feel it takes special people to be carers. Bless you all and Happy 2018.
How likely would you be to recommend Croft House? Extremely Likely
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Review submitted from a Website Submission by David C (Mother of Resident) on Wednesday 29 March 2017. Relates to March 2017.
Mother's care became difficult over the last few weeks prior to her move into nursing care, but the staff attended to her well at all times. The family were very grateful for the care and attention given to her.
How likely would you be to recommend Croft House? Extremely Likely
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Review submitted from a Website Submission by Sarah W (Daughter of Resident) on Thursday 22 December 2016. Relates to December 2016.
Mum moved into Croft House in August 2016. From day one she was really happy and settled. The staff are lovely, very helpful and nothing is too much trouble for them. The secure garden is brilliant, the fact the residents can walk around when they want without having to wait for a career to take them outside gives them so much more independence. I know my mum loves it. The activities are great too. I feel my family definitely hit the jackpot when we found Croft House for our mum.
How likely would you be to recommend Croft House? Extremely Likely
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Review submitted from a Website Submission by Sandie P (Daughter of Resident) on Tuesday 8 November 2016. Relates to November 2016.
Mum moved in to Croft House in August 2016. She settled in from day one which speaks volumes in itself. The atmosphere in the home is relaxed, staff are always around but allow residents to do their own thing. The secure garden is amazing. I have never seen so much outdoor space at a residential home before, Mum loves it as she can walk around it as often as she wants to.
She is also able to join in with the daily activities if she wants to and go on outings. Staff are always polite and nothing is too much trouble for them. We couldn't have found a better care home for Mum.
How likely would you be to recommend Croft House? Extremely Likely
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Review submitted from a Website Submission by Ian L (Son of Resident) on Wednesday 7 September 2016. Relates to August 2016.
Amazing people, providing amazingly good service. You just know from their actions that the staff care and want to do the best job that they can. I cannot speak highly enough. They have cared for my father-in-law for nearly 18 months and done a brilliant job in some very difficult circumstances. I cannot thank them enough for making my wife's life bearable.
How likely would you be to recommend Croft House? Extremely Likely
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Review submitted from a Website Submission by Michael B (Son of Resident) on Thursday 26 May 2016. Relates to April 2016.
Croft House provided my Mother outstanding care and consideration during her stay with them, which was for over two years. At all times my Mum was clean, tidy and happy, not always an easy task when my Mum had many problems. All of the staff we were in contact with were very professional and many worked beyond the call of duty. I would have no hesitation in recommending Croft House to any one who needed residential care. Thank you once again.
How likely would you be to recommend Croft House? Extremely Likely
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Review submitted from a Website Submission by David (Son of Resident) on Thursday 17 March 2016. Relates to March 2016.
Mum went to Croft House for residential care having previously spent several months in hospital followed by a brief spell in a nursing home. Her intent was to stay at Croft for a few weeks while she regained sufficient mobility to allow her to return home. This she achieved in no small measure due to the tremendous support of the staff who assisted with both her physical recovery and the rebuilding of confidence. She found the care staff to be responsive to her needs day and night, and despite the pressures of work, they made time to talk to her and encourage her. The regime at the home appears to be well organised and convivial with care staff pulling in the same direction and supported by a management team who are themselves very involved in the care routines. Last but not least, Mum enjoyed the food at Croft and appreciated the way in which the kitchen staff catered for her restricted dietary needs. Our thanks as relatives to all those involved in Mum’s care.
How likely would you be to recommend Croft House? Extremely Likely
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Review submitted from a Postal Card by Suzie (Daughter of Resident) on Monday 1 February 2016. Relates to January 2016.
I would just like to say what a refreshing wind has swept through Croft House since the new manager has taken over. We have a smiling face, open door and new hope for Croft House. My mum has been in Croft House for 8 years and has seen many changes but we hope this change has and will give us the boost we all need.
How likely would you be to recommend Croft House? Extremely Likely
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4 Bed Vacancies
posted 17 May 2018
2 large rooms in the residential wing of the home, situated on the first floor with ensuite shower facilities enjoying beautiful views of the Quantock Hills.2 large rooms in the dementia wing of the home situated on the ground floor with ensuite shower facilities and a patio door leading into an enclosed garden.
There are currently no Care Home Idol entrants who have performed at Croft House