Croft House

Bridge Street, Williton, Taunton TA4 4NR
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9.7 61 Reviews
  • Croft House, Taunton
Croft House is located in a scenic location, where it opened in 2011 as purpose-built care home. It includes en-suite accessible bathrooms and dedicated areas within the home for dementia care.

There is plenty to do thanks to a dedicated Activities Co-ordinator. Residents have access to IT facilities to stay in touch with friends and family further afield.

The philosophy of Croft House is that residents are supported to live as freely and independently as they wish, while having access to a highly-trained and friendly team of care staff who get to know each individual.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1340 – £1540
  • Self-Funded Residential Dementia Care: £1340 – £1540
  • RESPITE Self-Funded Residential Care: £1340 – £1540
  • RESPITE Self-Funded Residential Dementia Care: £1340 – £1540

Croft House fees generally range from £1,340 – £1,540 per week, adjusted to individual care requirements.

These prices are only a guideline, please contact Croft House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Rebecca Bulpin (Deputy Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (67)
  • Single Rooms with ensuite Wet Room (67)

Croft House Reviews (61)

Total of 61, showing 1-20
9.7

Croft House has a Review Score of 9.7 (9.724) out of 10, based on 22 reviews in the last 2 years. Over all time Croft House has 61 reviews.

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Review from D P (Brother-in-law of Resident) published on 15 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and very reassuring to know my relative is in very good hands.

Reply from Croft House, Somerset Care at Croft House

Thank you so much for taking the time to share your feedback for Croft House. It is wonderful to hear that you have confidence in the care your brother-in-law receives with us.

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Review from B G (Daughter of Resident) published on 11 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted to visit on Mum's birthday, delicious dinner/pudding and cake. Staff always friendly and helpful. Office staff are available when required with problems. Excellent location, would recommend the facilities. Birthday cake was so yummy, thank you to all kitchen staff and candles on the table
'were icing' on the cake! Thank you.

Reply from Croft House, Somerset Care at Croft House

We were delighted to host you to celebrate your dear Mum's birthday - and are so pleased to hear that you enjoyed the celebrations! Thank you for your kind words about Croft House, which we will share with the team. Best regards,Somerset Care

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Review from David T (Husband of Resident) published on 9 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife spends one day per week at Croft House, as respite care for me. She was diagnosed with Alzheimers several years ago and still lives with me in her own home. We learned of the carers respite facilites at Croft House only a year go, and I am very happy with the care she receives at Croft House
and the activities in which she is able to participate whislt she is there. She is very happy to continue with the current 'one day per week' routine, looks forward to going there, whislt being very happy when I collect her and bring her home.

Reply from Croft House, Somerset Care at Croft House

Thank you for sharing your wonderful feedback for the day care your wife enjoys at Croft House. We are so pleased that this arrangement benefits you both, providing you with respite whilst enabling your wife to participate in stimulating, supported activities and receive expert dementia care. We look forward to seeing you both again next week!Best regards,Somerset Care

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Review from Jayne H (Daughter of Resident) published on 9 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Croft House for the last 18 months. In that time I have found all the staff, from Management, Carers, Activity Staff, Cleaners, Kitchen Staff and maintenance team to be extremely friendly, helpful and professional at all times. My mum has settled in very well and as
a family we are very grateful for the love and care she receives every single day from the wonderful teams.
When we visit we are made to feel very welcome and nothing is too much for the team on shift.
The manager's door "Is always open" should we ever have any concerns and the staff are always ready for a friendly chat.
Thank you Croft House

Reply from Croft House, Somerset Care at Croft House

Thank you for sharing your lovely feedback for Croft House. We provide ourselves on providing a welcoming environment and delivering the highest quality care and support for our residents. We are so pleased that your experience reflects this, and look forward to seeing you again soon.Best regards,Somerset Care

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Review from Tina D (Daughter of Resident) published on 3 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum is a new resident with Croft House, coming up for just three weeks. As the only child and living relative it was big deal for both myself and my Mum to come to this decision. From the initial contact and visit, through the assessment with admissions manager at Mum's bungalow to entry into the
home itself went very smoothly. She was so kind and thoughtful with my Mum who was absolutely terrified throughout the process. Everyone made a huge fuss of her on arrival and made her feel welcome. There have been a few hiccups but to be expected whilst the staff get used to Mum and vice-versa. I haven't really had a chance to observe Mum in the home but am spending time there this weekend. I am kept informed on a regular basis and all the staff are happy to take my calls when I check in. Mum seems to be socialising with other residents, joining in with the activities and loves the food. So far so good so keeping everything crossed it continues.

Reply from Croft House, Somerset Care at Croft House

Thank you for taking the time to share your experiences of your Mum's recent move into Croft House. We understand that taking the decision to move into a care home isn't always easy, so we are pleased to have been able to make the transition as smooth as possible for yourself and your Mum. We are glad that, whilst it is still early days, your Mum seems to be settling in well to her new home. There will always be a warm welcome waiting for you at Croft House, and we look forward to your next visit. Best regards, Croft House

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Review from Gaye H (Daughter of Resident) published on 2 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Croft House goes above and beyond every day for their residents. My Mother has been there since December 2023 and has never looked so happy and well.. This is ALL down to the incredible care provided. Led by the manager the Team are just wonderful, they work tirelessly to give the residents the best
experience and nothing is too much trouble. They also look after the families when visiting and went as far as to do a tea party for my Mothers 80th Birthday. THEY ARE AMAZING

Reply from Croft House, Somerset Care at Croft House

Thank you for your amazing feedback for Croft House. We are so pleased that you rate every aspect of your experience as 5 star! Being able to make a positive difference in the lives of our residents and their loved ones is the reason we do what we do, and it means so much to hear that we have achieved this for your Mother and her family.

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Review from Ian M (Nephew of Resident) published on 2 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt is being cared for in the home as she is suffering from Alzheimer's disease. I find the home to be well managed and maintained. My Aunt is happy there and I am confident she is being well cared for. The staff are always attentive and caring. Unfortunately I live a long way from the home but
I am regularly updated as to her health and welfare between visits.

Reply from Croft House, Somerset Care at Croft House

Thank you for taking the time to leave a review for Croft House. It is a privilege to care for your Aunt, and it is lovely to hear that she is happy in the place she calls home.

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Review from B C (Daughter of Resident) published on 2 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been in Croft House since December 2024 but has settled in well and enjoys the activities, the lovely food and the wonderful views!
All the staff are kind and caring and it is great peace of mind to know she is now safe and well cared for.

Reply from Croft House, Somerset Care at Croft House

Thank you for your kind words and lovely feedback for Croft House. We are so pleased that your Mum is settled and happy in her surroundings, and that you can rest easy knowing that she is in safe hands.

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Review from Pamela A (Wife of Resident) published on 23 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with my husband's care. Problems with loss of clothing, although personally marked, and laundry service could be much improved!

Reply from Croft House, Somerset Care at Croft House

Many thanks for taking the time to leave a review for Croft House. We are glad to hear that you are happy with the care your husband receives. Thank you also for speaking with us directly regarding the clothing you mention, which we are pleased to confirm is in your husband's possession. Our door is always open, should there ever be anything you would like to discuss with a member of the team. Best regards, Croft House

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Review from Alan J (Husband of Resident) published on 22 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has settled in well and seems very content to live at Croft House. The staff are all very considerate and always have time to have a friendly word and a smile with her, which makes her happy. The food is very good, so she enjoys her meals and eats well. I am always informed of any issues and
am regularly asked if I have any questions about her care. The home is very clean and well designed. The garden is accessible, well maintained and provides a good space for going out for some fresh air and exercise. Overall, I am very happy with the home.

Reply from Croft House, Somerset Care at Croft House

Thank you for taking the time to share your feedback about the care your wife receives at Croft House. We are so pleased to hear that she is content and settled with us, and that you feel reassured and well-informed. We will share your kind words about the atmosphere, food and environment with the team, and look forward to seeing you again soon. Best regards, Croft House

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Review from K F (Niece of Resident) published on 21 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute I walked into Croft House, I was immediately impressed, the warm welcome from all the staff, the reception area indicated that Croft House was a very professional and caring set up. The manager was absolutely lovely, giving her time to answer questions and welcome my uncle. The rooms
are clean and spacious with very well adapted ensuite facilities. I have had experience in visiting many care homes over the years and Croft House is so much better by miles. I would highly recommend. A big thank you to all concerned for the care you have given my uncle.

Reply from Croft House, Somerset Care at Croft House

Thank you for your kind feedback for Croft House - we are so pleased that your rate every aspect of your experience as 5-star! It is a privilege to care for your Uncle, and we will share your compliments about the environment, facilities and care on offer, with the Croft House team.

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Review from Peter M (Relative of Resident) published on 16 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is a resident at Croft House. She is always well cared for and kept clean and tidy. Our family is always welcomed and kept fully informed on any matters arriving.
The staff are friendly and helpful and many have become friends. This is a well run home.

Reply from Croft House, Somerset Care at Croft House

Dear Peter, thank you for sharing your feedback for Croft House. It is wonderful to hear that yourself and your family feel welcomed and informed, and that you are happy with the care that your wife receives. We look forward to welcoming you again, soon.Best regards,Croft House

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Review from R H (Husband of Resident) published on 16 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review of Croft House is it is well run, staff very helpful and management very good despite being run without a manager.

Reply from Croft House, Somerset Care at Croft House

Thank you for taking the time to share your feedback for Croft House, we are glad that your experience with us is a positive one. Best regards,Croft House

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Review from Alison E (Daughter of Resident) published on 15 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Croft House is such a caring place. I am so happy my mum has moved here. I have peace of mind knowing her needs are being met with kindness, compassion and with smiles and laughter. Croft House is staffed with warm and friendly people who are professional but feel like family.
The outside area is kept
neat and tidy, though it would be lovely if there were more money available to be able to plant the beds with flowers. However, they so very well with the resources they have. Croft House is always clean and tidy which is a credit to all who work there. The food is good too!

Reply from Croft House, Somerset Care at Croft House

Dear Alison, thank you for your kind words about Croft House. We are so pleased that you now have peace of mind about your Mum's care, and will share your lovely compliments about the food, environment and overall atmosphere with the team. Best regards, Croft House

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Review from T F (Husband of Resident) published on 15 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant

Reply from Croft House, Somerset Care at Croft House

Thank you for leaving a review for Croft House - we are so pleased that you rate your experience as 5 star!Best regards,Croft House

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Review from Kim S (Daughter of Resident) published on 15 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Croft House after my dad passed away as she did not want to live alone. It took her a while to settle in but she is very happy and feels very safe. She has made a few friends and the staff are amazing and make her feel at home. She has more contact with people in there than she would have
had, had she stayed in her own home.

Reply from Croft House, Somerset Care at Croft House

Dear Kim, thank you for taking the time to leave a review for Croft House. We understand that the transition into care often isn't easy, particularly after the loss of a loved one, so do everything we can to make this as smooth as possible for all concerned. It is wonderful to hear that your Mum is now feeling settled and happy in our care.Best regards,Croft House

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Review from H G (Daughter of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very well looked after in Croft House. If ever there is a problem, I am kept informed which is important to me, for example contacting the local surgery. There are a lot of staff employed and naturally some know my mother better than others and go the extra mile to make sure she is dress
well and comfortable. The catering is excellent, lots to choose from, in terms of choice of menu. Activities are available to keep residents active and involved.

Reply from Somerset Care, Somerset Care at Croft House

Thank you for leaving a review for our Croft House Care Home. We are so pleased that your mother feels well cared for, and that you have the peace of mind that you are kept informed about her health and care. We will share your kind words with the team.

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Review from Alan W (Son of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Croft House is a well-run, friendly, caring residential home where my father lives. He took a while to come to terms with losing his house, most of his possessions and his independence, but he now tells me often that he couldn't be in a better place, how kind the staff are and how well he is treated.
I visit 6 days a week and there is no restriction on what time I can come. He gets supplied with cups of tea and biscuits all day long, which he loves. I must pay particular tribute to the activities team, who make a huge effort to organise a wide range of things to amuse the residents, including trips out, games and entertainments. I can''t imagine him being in a better environment.

Reply from Somerset Care, Somerset Care at Croft House

Thank you so much for sharing your lovely feedback for Croft House. It means the world to hear that your father now feels settled, and is enjoying taking part in the activities arranged by our team. We are glad to also hear that you feel welcome when you visit the place that your father now calls home. We look forward to seeing you again soon.

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Review from Andrew K (Nephew of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The title Care Home explains exactly what Croft House encompasses.
My aunt was a resident for over 4 years, initially on a 2-week respite care, and never looked back.
Sadly she passed away yesterday but with dignity and love thanks to the staff, I cannot recommend the home and the staff highly enough,
she was always smiling whenever we visited, and couldn't speak highly enough of her days there.
It was an extremely satisfying end of her life enjoying things she would never have experienced from Bingo, Skittles, singing, interacting with people from all walks of life, haircuts, and nail manicures, in fact, a wholesome look to every day.
Se felt it was her home and extended family and wanted to spend her last days there, can there be a better testament?
Huge thanks to all the staff for their care and compassion.

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Review from K B (Granddaughter of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A really lovely care home. All the staff are fantastic and very friendly. They look after my lovely grandma very well. She’s always dressed well and she’s made to feel very at home. We are always welcomed and the home is incredibly clean every time I visit.

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Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for Croft House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.724 for Croft House is calculated as follows: ( (191 Excellents x 5) + (61 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 257 Ratings = 4.724

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Croft House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

Meet the Team (1)

Rebecca

Rebecca Bulpin

Job Title: Deputy Manager

Croft House has a dedicated, caring and happy team who thrive on delivering person-centred care for our residents. It’s one of the reasons why the three of us have over 60 years of combined service to the home between us!


The home offers a friendly, welcoming environment, and enjoys the scenic outlook of the Quantock Hills as well as our own beautiful grounds.


We warmly invite you to get in touch to find out what we can offer for you, at Croft House.

Frequently Asked Questions about Croft House

What types of Care is Croft House registered for?

Older Person Care, Dementia, Eating Disorders, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Croft House have?

There are 67 Single Rooms.

What are the Facilities & Services at Croft House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Croft House to the centre of Taunton?

13.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Croft House to verify any information. View our terms and conditions. Croft House has an Enhanced Service - more info.