Croft House

I had a very nice time during my stay at Croft House. I felt safe and secure and the staff looked after me during the time I was there.

Room v comfortable

Thankyou.

A big THANK YOU to all the staff.

The prompt attention of the Croft House staff led to my wife's complete recovery from pneumonia after a few weeks in hospital and I will always be grateful for the care and prompt response to symptoms she received from the Croft House team.

Croft House and the whole team are brilliant professionals who provide the highest standard of care to my step mum. She has mixed dementia and increasingly complex needs. The patience, consideration and communication that is demonstrated at all times is second to none. I wouldn't hesitate to recommend Croft House.

I wanted to praise Becki, the Manager at Croft House and her wonderful team for looking after my Mum (Kay) whilst she was in their care. Mum entered Croft House on 12th May 2025 and although we encountered a rocky start Mum gradually settled in and fell in love with all the staff. The team were always so kind and considerate, from the carers, the admin staff, the handyman, entertainments team and the cook. Mum sadly had a major stroke on 7th April which she couldn't recover from so remained at Croft House until she finally passed away on 18th. I cannot praise the team enough for the level of care they gave Mum during this time, the way they treated her with grace and dignity was wonderful to watch. Becki, although on annual leave, went over and above to make sure Mum and myself were looked after. They made the process of getting Mum ready for the funeral directors to collect her something I will never forget. It's a really tough job and in my eyes the team are all angels.

Croft House is odourless, very clean and all staff very caring. On my latest visit, it happened to be my neighbours birthday and staff had provided a lovely tea/cake to mark the occasion which was thoroughly enjoyed. Praise to staff for arranging this. Having known that she is happy and content in a well run home that also has wonderful views for residents.

The experience at Croft House was excellent, both during my father in laws stay, and following his passing away. The enthusiasm of the management was obvious and this followed down through all staff. Thanks for all your support.

Most welcoming, friendly and caring home. All of the staff from the manager down to the cleaners, happy and smiling. Always happy to assist, nothing too much trouble.

My 90 year old father went in to Croft House in Nov 2025, initially for respite care. He had dementia, mobility problems and was very confused as to why he was there. Unexpectedly he rapidly deteriorated and passed away on 28th December 2025. Although he was only there for 7 weeks the staff got to know him well and he received amazing care. Croft House is a wonderful place - from the moment we walked in the door we knew we had found the best place for him. Every single member of staff treated Dad with respect, care, kindness and compassion but just as important they made him laugh and smile. My husband and I were always made to feel welcome and treated with warmth and kindness and they truly cared for the whole family. Dad had a lovely room - beautifully decorated, clean, bright and spacious. When Dad deteriorated the staff were amazing- kept me informed the whole time and acted promptly to get him the medical care he needed so he passed away peacefully. I will forever be grateful!

My mum was a resident at Croft House from April until she passed away in November. Our family are truely grateful to Becki and her team for the care and compassion they showed to Mum during her time with them. We take great comfort from the fact that she was in such a caring and friendly environment and was safe and comfortable in her final months. Croft House is an amazing place, everyone is warm, welcoming and friendly. There are always plenty of activities taking place, communication is always excellent, and residents (and their families) are treated with care, compassion and dignity.

Becki has been really helpful and supportive since I first contacted her by phone to discuss our situation and since my mother has been here every member of staff I've interacted with has been friendly and helpful. My mother has dementia so it's a bit difficult to say she's at home here but she is settled and the staff are very caring and respectful toward her. I'm just so grateful and relieved that she is here and well cared for!

Thanks to all the team

Very caring and very reassuring to know my relative is in very good hands.

Delighted to visit on Mum's birthday, delicious dinner/pudding and cake. Staff always friendly and helpful. Office staff are available when required with problems. Excellent location, would recommend the facilities. Birthday cake was so yummy, thank you to all kitchen staff and candles on the table 'were icing' on the cake! Thank you.

Thank you Croft House

Croft House goes above and beyond every day for their residents. My Mother has been there since December 2023 and has never looked so happy and well.. This is ALL down to the incredible care provided. Led by the manager the Team are just wonderful, they work tirelessly to give the residents the best experience and nothing is too much trouble. They also look after the families when visiting and went as far as to do a tea party for my Mothers 80th Birthday. THEY ARE AMAZING

My Aunt is being cared for in the home as she is suffering from Alzheimer's disease. I find the home to be well managed and maintained. My Aunt is happy there and I am confident she is being well cared for. The staff are always attentive and caring. Unfortunately I live a long way from the home but I am regularly updated as to her health and welfare between visits.

All the staff are kind and caring and it is great peace of mind to know she is now safe and well cared for.