Croft House

Bridge Street, Williton, Taunton TA4 4NR
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9.7 61 Reviews
  • Croft House, Taunton
Croft House is located in a scenic location, where it opened in 2011 as purpose-built care home. It includes en-suite accessible bathrooms and dedicated areas within the home for dementia care.

There is plenty to do thanks to a dedicated Activities Co-ordinator. Residents have access to IT facilities to stay in touch with friends and family further afield.

The philosophy of Croft House is that residents are supported to live as freely and independently as they wish, while having access to a highly-trained and friendly team of care staff who get to know each individual.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1340 – £1540
  • Self-Funded Residential Dementia Care: £1340 – £1540
  • RESPITE Self-Funded Residential Care: £1340 – £1540
  • RESPITE Self-Funded Residential Dementia Care: £1340 – £1540

Croft House fees generally range from £1,340 – £1,540 per week, adjusted to individual care requirements.

These prices are only a guideline, please contact Croft House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Rebecca Bulpin (Deputy Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (67)
  • Single Rooms with ensuite Wet Room (67)

Croft House Reviews (61)

Total of 61, showing 41-60
9.7

Croft House has a Review Score of 9.7 (9.724) out of 10, based on 22 reviews in the last 2 years. Over all time Croft House has 61 reviews.

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Date Published

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Review from Peter B (Son of Resident) published on 7 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum spent the last eight months of her life at Croft House. My siblings and I are all very appreciative of the compassion, care and attention that the team showed Mum whilst she was living there. It is a difficult decision for a family to take but when Mum got to the point that she was no longer
safe in her own home, she had a two-week trial period living at Croft House, decided she liked it and moved in permanently. She was very content to be there, felt very safe and looked after and you helped to ensure that she spent her last months happily. A very sincere and heartfelt Thank You.

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Review from Mark B (Son of Resident) published on 7 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother moved into Croft House just before Christmas, aged 94 as she was no longer able to live alone. We were nervous about this decision but this proved to be completely unnecessary. Mum was looked after extremely well and was so happy there until she passed away a few weeks ago. The staff were
marvellous throughout and we could not have been happier with her experience.

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Review from Bill B (Son of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent her last days at Croft House and was very appreciative of the kind treatment she received from all who looked after her there. At a time when we were unable to visit her due to the coronavirus outbreak, it was most reassuring to my brothers and sister, to have my mother receiving such
excellent care. A big thank you to all the staff.

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Review from P C (Friend of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 98-year-old, profoundly deaf friend is being cared for extremely well. She was greeted on arrival which made her feel very welcome and homely. The respect and care she is receiving is of a high standard. The room is very clean and tidy and the staff are taking extra care in communicating with her
as she only lip-reads. She is enjoying her food and I am so pleased she is happy at Croft House. Please thank all the managers and staff.

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Review from Sally G (Niece of Resident) published on 25 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the overall care of my aunt. Home is immaculate and the staff fantastic. My aunt is very happy there, the food is very nice and she really enjoys the activities.

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Review from L S (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Croft House is a lovely clean and friendly place. Staff are very helpful and pleasant and caring. Staff/management always 'keep you in the loop' and forthcoming with answers if required.

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Review from C W (Sister of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care my brother had everyone so friendly and informative.

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Review from Sandra E (Cousin of Resident) published on 3 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is warm in temperature and warm in atmosphere, always calm, the staff are kind, considerate and very understanding. The rooms are large and homely and can be added to with residents own furnishings. The care is second to none, and residents want for nothing.

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Review from Tony R (Son of Resident) published on 29 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90 yr old stepmother spent 12 months at Croft House whilst recuperating from a fall at home and awaiting her move from Somerset to Lancashire to be near to us. The facilities at Croft were excellent, the room light, airy and comfortable. There is a great deal of effort by staff and management to
provide social activities and entertainment. On her birthday they set aside a room for the family, made (not bought) a cake, bought her flowers and a card. The care provided, the attention to her needs, but more than anything - the warmth and friendliness and interest displayed by all staff towards her as a human being were outstanding. She possesses all her faculties and so conversation and relationships were of vital importance. Staff closest to her in regards to their duty of care and interaction were so obviously living their vocation. I can only hope that should I one day find myself in similar circumstances I am lucky enough to be looked after by people of a similar calibre.

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Review from Patricia J (Daughter of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my mother arrived here nearly two years ago both her and myself and my father have been treated with respect and courtesy.
We are kept informed of any change in her health. When she has had needed hospital treatment an ambulance has also been phoned immediately.
The general atmosphere is
warm and friendly.
All staff work very hard under, at times, difficult circumstances. I have peace of mind knowing Mum is so well cared for.

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Review from S C (Daughter of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum says she feels safe at Croft House and that all the staff are very kind. Mum enjoys the food and social activities although she prefers to watch rather than join in. It has a lovely community and family feel and visitors are made welcome at anytime, nothing is too much trouble. Family members
are well informed and kept updated regularly regarding the health of the resident.

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Review from Joy C (Niece of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean home, very caring staff. Good food and residents are well looked after. My uncle has lived here for four years and he calls it his home. He loves living here and he is very well cared for.

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Review from Peter P (Son of Resident) published on 29 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been in Croft for 17 months until she passed away in Jan 2018. She had a lovely ground floor room, with direct access out into a communal garden with a small private area immediately outside her room. She had unrestricted views across the fields, so it was a lovely, open outlook with ever-changing
wildlife.
The carers and support staff are all very well trained and seemed to operate together as a coherent team, to provide a very professional yet cosy and caring environment. It seemed that nothing was too much trouble and there was always someone on hand to provide assistance if required.
Mum wasn't a great socialiser and didn't take full advantage of the many activities that happen daily and rarely used the lounge areas, but on our visits, all communal areas were spotlessly clean and comfortable with quiet areas and we were always made welcome with tea and coffee.
Croft seems to be very well managed and we always found the admin and management staff to be very efficient.
Thank you all.

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Review from Wendy M H (Daughter-in-law of Resident) published on 5 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the Daughter-in-law of one of the residents at Croft House, I just wanted it to be acknowledged how grateful we are to all of the staff for working not just over the festive period but all year throughout to care for our loved ones and give us peace of mind that they are in a safe place and well
looked after. Having worked in the caring profession, l understand how difficult it can be at times but feel it takes special people to be carers. Bless you all and Happy 2018.

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Review from David C (Mother of Resident) published on 29 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother's care became difficult over the last few weeks prior to her move into nursing care, but the staff attended to her well at all times. The family were very grateful for the care and attention given to her.

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Review from Sarah W (Daughter of Resident) published on 23 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Croft House in August 2016. From day one she was really happy and settled. The staff are lovely, very helpful and nothing is too much trouble for them. The secure garden is brilliant, the fact the residents can walk around when they want without having to wait for a career to take them
outside gives them so much more independence. I know my mum loves it. The activities are great too. I feel my family definitely hit the jackpot when we found Croft House for our mum.

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Review from Sandie P (Daughter of Resident) published on 9 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in to Croft House in August 2016. She settled in from day one which speaks volumes in itself. The atmosphere in the home is relaxed, staff are always around but allow residents to do their own thing. The secure garden is amazing. I have never seen so much outdoor space at a residential home
before, Mum loves it as she can walk around it as often as she wants to.
She is also able to join in with the daily activities if she wants to and go on outings. Staff are always polite and nothing is too much trouble for them. We couldn't have found a better care home for Mum.

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Review from Ian L (Son of Resident) published on 7 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing people, providing amazingly good service. You just know from their actions that the staff care and want to do the best job that they can. I cannot speak highly enough. They have cared for my father-in-law for nearly 18 months and done a brilliant job in some very difficult circumstances.
I cannot thank them enough for making my wife's life bearable.

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Review from Michael B (Son of Resident) published on 26 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Croft House provided my Mother outstanding care and consideration during her stay with them, which was for over two years. At all times my Mum was clean, tidy and happy, not always an easy task when my Mum had many problems. All of the staff we were in contact with were very professional and many worked
beyond the call of duty. I would have no hesitation in recommending Croft House to any one who needed residential care. Thank you once again.

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Review from David (Son of Resident) published on 17 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to Croft House for residential care having previously spent several months in hospital followed by a brief spell in a nursing home. Her intent was to stay at Croft for a few weeks while she regained sufficient mobility to allow her to return home. This she achieved in no small measure due
to the tremendous support of the staff who assisted with both her physical recovery and the rebuilding of confidence. She found the care staff to be responsive to her needs day and night, and despite the pressures of work, they made time to talk to her and encourage her. The regime at the home appears to be well organised and convivial with care staff pulling in the same direction and supported by a management team who are themselves very involved in the care routines. Last but not least, Mum enjoyed the food at Croft and appreciated the way in which the kitchen staff catered for her restricted dietary needs. Our thanks as relatives to all those involved in Mum’s care.

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Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for Croft House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.724 for Croft House is calculated as follows: ( (191 Excellents x 5) + (61 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 257 Ratings = 4.724

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Croft House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (2)

Meet the Team (1)

Rebecca

Rebecca Bulpin

Job Title: Deputy Manager

Croft House has a dedicated, caring and happy team who thrive on delivering person-centred care for our residents. It’s one of the reasons why the three of us have over 60 years of combined service to the home between us!


The home offers a friendly, welcoming environment, and enjoys the scenic outlook of the Quantock Hills as well as our own beautiful grounds.


We warmly invite you to get in touch to find out what we can offer for you, at Croft House.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Croft House to verify any information. View our terms and conditions. Croft House has an Enhanced Service - more info.