






Croft House is located in a scenic location, where it opened in 2011 as purpose-built care home. It includes en-suite accessible bathrooms and dedicated areas within the home for dementia care.
There is plenty to do thanks to a dedicated Activities Co-ordinator. Residents have access to IT facilities to stay in touch with friends and family further afield.
The philosophy of Croft House is that residents are supported to live as...
Care Provided by Croft House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 67 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Croft House fees start from £1,340 per week, adjusted to individual care requirements.
The price(s) shown are provided by the care home. Contact Croft House for full pricing details and T&Cs.
Contact Croft House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Somerset Care
- Voluntary / Not for Profit Owned
Person in charge
- Rebecca Bulpin(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
Room Information
- Single Rooms (67)
- Single Rooms with ensuite Wet Room (67)
Croft House Reviews (69)
Croft House has a Review Score of 9.8 (9.785) out of 10, based on 26 reviews in the last 2 years.
Over all time Croft House has 69 reviews.
I always find the staff helpful and friendly, nothing too much trouble.
She seems to have settled in well despite her dementia.
Overall my husband was well cared for though he was reluctant to accept respite care, he had a good rapport with staff and seemed to benefit from the interaction with staff and other residents. My husband was unable to remember all the details of his stay but I have been able to talk to him about his time in Croft House and he would return there if respite is required on a regular basis. His only criticism was that the room did not smell fresh - the carpet was stained and there was an underlying odour - though the room was clean. The bed could have been more suitable. Low divan bed.
Many thanks for taking the time to leave a review for Croft House - we are delighted that your husband enjoyed and benefitted from his stay with us. Thank you also for allowing us the opportunity to discuss your concerns with you. Whilst the carpet had been professionally cleaned prior...
My mother has been a resident at Croft House for approximately 3 years. She has dementia and receives very patient help from the carers despite her behaviour being very challenging.
Mum has been at Croft House for 4 months. The staff 'got' Mum and her complex ways very quickly, and were able to relate in a realistic and empathetic way. Staff have been exceptionally supportive not only to Mum but to me as it was a difficult time and some days now can be difficult. Mum can be challenging at times but staff at Croft are caring and professional with their approach and communication with me has been excellent. I feel happy with Croft House and staff there and would recommend this care provision.
Mum has been at Croft House for about a month. The staff have helped her settle in and she is happy in her new home. Croft House is well run, clean and tidy and very welcoming. As her family, we have been included in decisions and Mum's ongoing care. We are pleased that Mum is well cared for and happy.
My partner, who has dementia, has been living at Croft House for the past eight months. The pandemic has made his move into care a very challenging experience for his family, but I have been greatly impressed by the truly caring attitude of the staff and their response to any queries or concerns we had. They ensured Covid safe family visits could continue throughout lockdown and have also assisted with Skype calls. As a regular visitor, I have met many of the staff who look after my partner, and without exception, they treat him with kindness, support him as necessary, and provide the safe environment he needs. I value their commitment and am very grateful for the care he receives at Croft House.
Due to the pandemic I have been unable to visit my mother, although my sister keeps me informed of my mother's health etc as she was visiting weekly before lockdown. One point I would like to find out about is the lack of a primary carer, which she was allocated with when she arrived nearly a year ago. I must thank the home for dealing with my mother, when she fractured her hip this year, in getting her to the hospital and the care when returning to the home.
Best regards,
Somerset Care
Because of Lockdown, the 16th March 2021 was the first time I could visit my sister-in-law in her room. I thought the pods were a really good idea, as we could sit in comfort and chat. It would be nice to have a good look around and see what goes on. I appreciate this can't happen at the moment, the staff have always been very friendly and helpful. I realise they must have been under a lot of pressure, due to Covid, but they have done a very good job.
Our mother moved into Croft House just before Christmas, aged 94 as she was no longer able to live alone. We were nervous about this decision but this proved to be completely unnecessary. Mum was looked after extremely well and was so happy there until she passed away a few weeks ago. The staff were marvellous throughout and we could not have been happier with her experience.
My Mum spent the last eight months of her life at Croft House. My siblings and I are all very appreciative of the compassion, care and attention that the team showed Mum whilst she was living there. It is a difficult decision for a family to take but when Mum got to the point that she was no longer safe in her own home, she had a two-week trial period living at Croft House, decided she liked it and moved in permanently. She was very content to be there, felt very safe and looked after and you helped to ensure that she spent her last months happily. A very sincere and heartfelt Thank You.
My mother spent her last days at Croft House and was very appreciative of the kind treatment she received from all who looked after her there. At a time when we were unable to visit her due to the coronavirus outbreak, it was most reassuring to my brothers and sister, to have my mother receiving such excellent care. A big thank you to all the staff.
My 98-year-old, profoundly deaf friend is being cared for extremely well. She was greeted on arrival which made her feel very welcome and homely. The respect and care she is receiving is of a high standard. The room is very clean and tidy and the staff are taking extra care in communicating with her as she only lip-reads. She is enjoying her food and I am so pleased she is happy at Croft House. Please thank all the managers and staff.
Very pleased with the overall care of my aunt. Home is immaculate and the staff fantastic. My aunt is very happy there, the food is very nice and she really enjoys the activities.
Croft House is a lovely clean and friendly place. Staff are very helpful and pleasant and caring. Staff/management always 'keep you in the loop' and forthcoming with answers if required.
Very pleased with the care my brother had everyone so friendly and informative.
The home is warm in temperature and warm in atmosphere, always calm, the staff are kind, considerate and very understanding. The rooms are large and homely and can be added to with residents own furnishings. The care is second to none, and residents want for nothing.
My 90 yr old stepmother spent 12 months at Croft House whilst recuperating from a fall at home and awaiting her move from Somerset to Lancashire to be near to us. The facilities at Croft were excellent, the room light, airy and comfortable. There is a great deal of effort by staff and management to provide social activities and entertainment. On her birthday they set aside a room for the family, made (not bought) a cake, bought her flowers and a card. The care provided, the attention to her needs, but more than anything - the warmth and friendliness and interest displayed by all staff towards her as a human being were outstanding. She possesses all her faculties and so conversation and relationships were of vital importance. Staff closest to her in regards to their duty of care and interaction were so obviously living their vocation. I can only hope that should I one day find myself in similar circumstances I am lucky enough to be looked after by people of a similar calibre.
We are kept informed of any change in her health. When she has had needed hospital treatment an ambulance has also been phoned immediately.
The general atmosphere is warm and friendly.
All staff work very hard under, at times, difficult circumstances. I have peace of mind knowing Mum is so well cared for.
My Mum says she feels safe at Croft House and that all the staff are very kind. Mum enjoys the food and social activities although she prefers to watch rather than join in. It has a lovely community and family feel and visitors are made welcome at anytime, nothing is too much trouble. Family members are well informed and kept updated regularly regarding the health of the resident.
Very clean home, very caring staff. Good food and residents are well looked after. My uncle has lived here for four years and he calls it his home. He loves living here and he is very well cared for.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 March 2023Good
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Croft House.
There are no upcoming events for Croft House.
Awards / Recognitions (3)
- 30 Jan 2026Recipient: Somerset Care
- 31 Jan 2024Recipient: Somerset Care
- 15 Feb 2016Recipient: Somerset Care
Accreditations
There are no accreditations posted yet for Croft House.
Meet the Team (1)

Croft House has a dedicated, caring and happy team who thrive on delivering person-centred care for our residents. It’s one of the reasons why the three of us have over 60 years of combined service to the home between us!
The home offers a friendly, welcoming environment, and enjoys the scenic outlook of the Quantock Hills as well as our own beautiful grounds.
We warmly invite you to get in touch to find out what we can offer you at Croft House.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Croft House to verify any information. View our terms and conditions. Croft House has an Enhanced Service -more info.