Croft House

From the minute I walked into Croft House, I was immediately impressed, the warm welcome from all the staff, the reception area indicated that Croft House was a very professional and caring set up. The manager was absolutely lovely, giving her time to answer questions and welcome my uncle. The rooms are clean and spacious with very well adapted ensuite facilities. I have had experience in visiting many care homes over the years and Croft House is so much better by miles. I would highly recommend. A big thank you to all concerned for the care you have given my uncle.

The staff are friendly and helpful and many have become friends. This is a well run home.

My review of Croft House is it is well run, staff very helpful and management very good despite being run without a manager.

The outside area is kept neat and tidy, though it would be lovely if there were more money available to be able to plant the beds with flowers. However, they so very well with the resources they have. Croft House is always clean and tidy which is a credit to all who work there. The food is good too!

Brilliant

Mum came to Croft House after my dad passed away as she did not want to live alone. It took her a while to settle in but she is very happy and feels very safe. She has made a few friends and the staff are amazing and make her feel at home. She has more contact with people in there than she would have had, had she stayed in her own home.

My mother is very well looked after in Croft House. If ever there is a problem, I am kept informed which is important to me, for example contacting the local surgery. There are a lot of staff employed and naturally some know my mother better than others and go the extra mile to make sure she is dress well and comfortable. The catering is excellent, lots to choose from, in terms of choice of menu. Activities are available to keep residents active and involved.

Croft House is a well-run, friendly, caring residential home where my father lives. He took a while to come to terms with losing his house, most of his possessions and his independence, but he now tells me often that he couldn't be in a better place, how kind the staff are and how well he is treated. I visit 6 days a week and there is no restriction on what time I can come. He gets supplied with cups of tea and biscuits all day long, which he loves. I must pay particular tribute to the activities team, who make a huge effort to organise a wide range of things to amuse the residents, including trips out, games and entertainments. I can''t imagine him being in a better environment.

Huge thanks to all the staff for their care and compassion.

A really lovely care home. All the staff are fantastic and very friendly. They look after my lovely grandma very well. She’s always dressed well and she’s made to feel very at home. We are always welcomed and the home is incredibly clean every time I visit.

My friend is very frail now but is being looked after with great care. Another friend was at Croft for some time before she died very recently and was also cared for with kindness and professionalism.

All the staff are so lovely to Mum. She is so well looked after and cared for. We are always welcomed and made to feel unrushed and looked after when we visit. We all visited Mum for her birthday today and the whole family were treated to a lovely afternoon tea and homemade cake. Such a lovely thought and very grateful to be able to all celebrate as a family with Mum on her special day.

Excellent home from home looking after my dear neighbour and friend so well. The staff always work hard to care for the residents. The mad hatter's tea party was full of fun and laughter staff dressed up and pushed the boat out. Highly recommended to anyone looking for a care home for their loved ones.

Our uncle has really loved living at Croft House. The staff are kind and respectful, they spend time listening to him, and nothing is too much trouble. He has felt safe and confident in this very friendly environment. We have had very good communication between ourselves and the home. They have kept us informed of any changes or needs that would affect our uncle. We would like to thank Croft House for all the care they have given to our uncle.

I really wouldn't want my Mother or Godfather to be anywhere else. This is just a wonderful home for them both.

Residents were having a good time playing skittles, lots of laughter to be heard.

We saw how gentle and kind the staff were with my father and other residents.

After a disaster of using another care home/provider for my husband who has dementia, we were fortunate enough to be offered a place with Somerset Care (Croft House Care Home)! I cannot express enough how wonderful they are. It started as soon as we got out of our car…a member of staff had finished her shift…straight away she came up to say hello and greet my husband. They have made us all feel so welcome and helped my husband settle…they cannot do enough for him! To visit and see my husband smiling and joining in with the excellent activities coordinator is just fantastic! First-class manager and staff!

Very caring and attentive staff at all times - and support given to family as and when needed. Mum feels very secure and almost "at home". Thank you.

My mother only moved into Croft House Care Home a month ago (early October 2021) as an emergency transfer from elsewhere and after a lengthy stay in hospital. The staff and management have made Mum feel very welcome and have been excellent at keeping me informed about how she is settling. As well as supporting Mum, I have noticed how they have also helped me to settle into life with Mum in Croft House. Thank you.