Croft House

Bridge Street, Williton, Taunton TA4 4NR
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9.7 62 Reviews
  • Croft House, Taunton
Croft House is located in a scenic location, where it opened in 2011 as purpose-built care home. It includes en-suite accessible bathrooms and dedicated areas within the home for dementia care.

There is plenty to do thanks to a dedicated Activities Co-ordinator. Residents have access to IT facilities to stay in touch with friends and family further afield.

The philosophy of Croft House is that residents are supported to live as freely and independently as they wish, while having access to a highly-trained and friendly team of care staff who get to know each individual.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1340 – £1540
  • Self-Funded Residential Dementia Care: £1340 – £1540
  • RESPITE Self-Funded Residential Care: £1340 – £1540
  • RESPITE Self-Funded Residential Dementia Care: £1340 – £1540

Croft House fees generally range from £1,340 – £1,540 per week, adjusted to individual care requirements.

These prices are only a guideline, please contact Croft House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Rebecca Bulpin (Deputy Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (67)
  • Single Rooms with Ensuite Wet Room (67)

Croft House Reviews (62)

9.7

Croft House has a Review Score of 9.7 (9.736) out of 10, based on 23 reviews in the last 2 years.
Over all time Croft House has 62 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Croft House
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Total of 62, showing 21-40
Review from K B (Granddaughter of Resident) published on 13 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A really lovely care home. All the staff are fantastic and very friendly. They look after my lovely grandma very well. She’s always dressed well and she’s made to feel very at home. We are always welcomed and the home is incredibly clean every time I visit.
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Review from Margaret T (Friend of Resident) published on 13 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend is very frail now but is being looked after with great care. Another friend was at Croft for some time before she died very recently and was also cared for with kindness and professionalism.
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Review from Ginnie F (Daughter of Resident) published on 13 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are so lovely to Mum. She is so well looked after and cared for. We are always welcomed and made to feel unrushed and looked after when we visit. We all visited Mum for her birthday today and the whole family were treated to a lovely afternoon tea and homemade cake. Such a lovely thought
and very grateful to be able to all celebrate as a family with Mum on her special day.
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Review from Lizzie J (Friend of Resident) published on 8 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent home from home looking after my dear neighbour and friend so well. The staff always work hard to care for the residents. The mad hatter's tea party was full of fun and laughter staff dressed up and pushed the boat out. Highly recommended to anyone looking for a care home for their loved ones.
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Review from Clair H (Niece of Resident) published on 28 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our uncle has really loved living at Croft House. The staff are kind and respectful, they spend time listening to him, and nothing is too much trouble. He has felt safe and confident in this very friendly environment. We have had very good communication between ourselves and the home. They have kept
us informed of any changes or needs that would affect our uncle. We would like to thank Croft House for all the care they have given to our uncle.
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Review from D K (Daughter of Resident) published on 27 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very worried about my mother and Godfather going into a home so uncertain of what was going to happen, unfortunately, they both ended up with Dementia/Alzheimers.
On arrival at the home we were greeted with the most wonderful team of staff always smiling and lots of laughter. The rooms are bright
well furnished and cosy. The staff are so cheerful and always on hand to help the residents/family members with lots of respect and loving care.
The managers of the home are the most wonderful and approachable people you could ever wish for, nothing is too much trouble for them. I try to visit every other day and I can honestly say I am always made to feel welcome, some days are better than others with my mother but on the bad days, there have been staff that have given me a hug and been willing to have a chat with me before I have left and made me feel better.
I really wouldn't want my Mother or Godfather to be anywhere else. This is just a wonderful home for them both.
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Review from D H (Daughter of Resident) published on 24 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would just like to thank for staff for all the kindness they have shown my dad.
It took my dad a while to settle into Croft but after my visit today, I can see how must he has settled.
Residents were having a good time playing skittles, lots of laughter to be heard.
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Review from S D (Son of Resident) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father received excellent care from all the staff. This made his final days much more bearable for my father and his family.
The communication was outstanding throughout his stay.
We saw how gentle and kind the staff were with my father and other residents.
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Review from Madeleine F (Wife of Resident) published on 21 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a disaster of using another care home/provider for my husband who has dementia, we were fortunate enough to be offered a place with Somerset Care (Croft House Care Home)! I cannot express enough how wonderful they are. It started as soon as we got out of our car…a member of staff had finished
her shift…straight away she came up to say hello and greet my husband. They have made us all feel so welcome and helped my husband settle…they cannot do enough for him! To visit and see my husband smiling and joining in with the excellent activities coordinator is just fantastic! First-class manager and staff!
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Review from P G (Daughter of Resident) published on 2 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and attentive staff at all times - and support given to family as and when needed. Mum feels very secure and almost "at home". Thank you.
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Review from Sheila C (Daughter of Resident) published on 10 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother only moved into Croft House Care Home a month ago (early October 2021) as an emergency transfer from elsewhere and after a lengthy stay in hospital. The staff and management have made Mum feel very welcome and have been excellent at keeping me informed about how she is settling. As well as
supporting Mum, I have noticed how they have also helped me to settle into life with Mum in Croft House. Thank you.
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Review from John L (Son of Resident) published on 9 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff extremely helpful and always approachable for any help that may be required. The home is kept very clean and the food is good.
Most importantly, the staff are really caring.
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Review from Fred F (Partner of Resident) published on 8 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are friendly and helpful. Commendably so considering current pressures.
There is good on-site parking, easy screen device sign in with sanitiser and PPE available.
It is a nice, modern home with tidy gardens and good views of surrounding countryside.
I have been kept well informed of any developments
and access has been good with safety a priority.
Due to current restrictions access has to be limited so I am unable to comment on details such as meals, activities and the like at this time.
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Review from Ivor S (Partner of Resident) published on 1 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was a carer 24/7 for two years for my partner. She was admitted to Croft House Care Home on the 8th September, her room is lovely with all the facilities you would expect.
I always find the staff helpful and friendly, nothing too much trouble.
She seems to have settled in well despite her dementia.
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Review from Jane H (Wife of Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall my husband was well cared for though he was reluctant to accept respite care, he had a good rapport with staff and seemed to benefit from the interaction with staff and other residents. My husband was unable to remember all the details of his stay but I have been able to talk to him about his
time in Croft House and he would return there if respite is required on a regular basis. His only criticism was that the room did not smell fresh - the carpet was stained and there was an underlying odour - though the room was clean. The bed could have been more suitable. Low divan bed.
Reply from Somerset Care, Somerset Care at Croft House

Dear Jane,
Many thanks for taking the time to leave a review for Croft House - we are delighted that your husband enjoyed and benefitted from his stay with us. Thank you also for allowing us the opportunity to discuss your concerns with you. Whilst the carpet had been professionally cleaned prior to your husband’s stay, we acknowledge that this did not fully resolve the issue, and so we are arranging for a replacement to be fitted in this room. We look forward to welcoming your husband back to Croft House for a repeat visit later this year, when we will be able to arrange a different bed for him if he prefers.

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Review from M R (Daughter of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Croft House for approximately 3 years. She has dementia and receives very patient help from the carers despite her behaviour being very challenging.
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Review from Vicky A (Daughter of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Croft House for 4 months. The staff 'got' Mum and her complex ways very quickly, and were able to relate in a realistic and empathetic way. Staff have been exceptionally supportive not only to Mum but to me as it was a difficult time and some days now can be difficult. Mum can be challenging
at times but staff at Croft are caring and professional with their approach and communication with me has been excellent. I feel happy with Croft House and staff there and would recommend this care provision.
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Review from Margaret S (Daughter of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been at Croft House for about a month. The staff have helped her settle in and she is happy in her new home. Croft House is well run, clean and tidy and very welcoming. As her family, we have been included in decisions and Mum's ongoing care. We are pleased that Mum is well cared for and happy.
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Review from Eva H (Partner of Resident) published on 16 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner, who has dementia, has been living at Croft House for the past eight months. The pandemic has made his move into care a very challenging experience for his family, but I have been greatly impressed by the truly caring attitude of the staff and their response to any queries or concerns we
had. They ensured Covid safe family visits could continue throughout lockdown and have also assisted with Skype calls. As a regular visitor, I have met many of the staff who look after my partner, and without exception, they treat him with kindness, support him as necessary, and provide the safe environment he needs. I value their commitment and am very grateful for the care he receives at Croft House.
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Review from P G (Daughter of Resident) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Due to the pandemic I have been unable to visit my mother, although my sister keeps me informed of my mother's health etc as she was visiting weekly before lockdown. One point I would like to find out about is the lack of a primary carer, which she was allocated with when she arrived nearly a year ago.
I must thank the home for dealing with my mother, when she fractured her hip this year, in getting her to the hospital and the care when returning to the home.
Reply from Somerset Care, Somerset Care at Croft House

Thank you so much for taking the time to leave your feedback for Croft House. It was a pleasure to speak with you recently about your mother's care and her ongoing keyworker arrangements, and we are glad that this provided you with the reassurance you needed. We hope you are looking forward to your visit next week, and we will be glad to see you then.
Best regards,
Somerset Care

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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Croft House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.736 for Croft House is calculated as follows: ( (203 Excellents x 5) + (61 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 269 Ratings = 4.736
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Croft House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2023

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Rebecca

Rebecca Bulpin

Job Title: Deputy Manager

Croft House has a dedicated, caring and happy team who thrive on delivering person-centred care for our residents. It’s one of the reasons why the three of us have over 60 years of combined service to the home between us!


The home offers a friendly, welcoming environment, and enjoys the scenic outlook of the Quantock Hills as well as our own beautiful grounds.


We warmly invite you to get in touch to find out what we can offer for you, at Croft House.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Croft House to verify any information. View our terms and conditions. Croft House has an Enhanced Service - more info.