
The ethos is one of care - not working for profit - and this is reflected in everything that they doAlan C(Brother of Resident/Service User)



The ethos is one of care - not working for profit - and this is reflected in everything that they doAlan C(Brother of Resident/Service User)



Bemerton Lodge is registered for fifty-six residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer day care.
Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened...
Care Provided by Bemerton Lodge
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 56 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Bemerton Lodge for full pricing details and T&Cs.
Contact Bemerton Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Rebecca Kilgour (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (56)
Bemerton Lodge Reviews (100)
Bemerton Lodge has a Review Score of 9.7 (9.708) out of 10, based on 34 reviews in the last 2 years.
Over all time Bemerton Lodge has 100 reviews.
The lady that let me in was very helpful as it was my first visit to the home, she showed me where Nan was and made us a lovely tray of hot drinks and biscuits.
During my visit I saw several lovely interactions between the team and the residents. My Nan always says how lovely the boys and girls are and I can now say first hand that this is so true.
I've seen staff manage some difficult situations with compassion,understanding and skill. There is always something going on and my nanny says she is asked to be part of decisions in the home.
I love living here, they are all so very nice/kind.
All the girls are lovely. I'm well looked after. I like the garden I sit in it a lot with the door open. The staff cant do enough for you, do above and beyond.
It would be a shame to lose this by merging the home to a larger facility.
Keep up the good work!
Thank you so much for taking the time to submit a review. We’re so pleased you enjoyed our fete and it was lovely chatting to you. I look forward to seeing the puppy soon, don’t worry it gets better. While it will be sad to move from Bemerton Lodge, our new home is going to be fantastic in terms...
Of course it was a difficult decision to move my aunt, then in her mid-90s, into care, but given her increasing dementia she could no longer live independently safely. Bemerton Lodge has been her home for the past three and a half years. The Bemerton staff are well-trained for helping a new resident transition into a life in care and have been consistently kind, attentive and responsive. I would recommend it without hesitation.
All staff took time to chat to dad, always listening to what he had to say. Sadly when it became very clear that dad was very poorly the love and care that dad received was second to none. We were welcomed too at all hours and so well looked after, never ever feeling we shouldn't be there with our dad in his final days.
To all at Bemerton Lodge a huge heartfelt thank you for taking such great care of dad in his last few months- you did a marvellous job.
Thank you for your fantastic comments, it was an absolute pleasure getting to know your amazing Dad and all of you as a family. He is greatly missed by us all and we still feel a sense of loss without him here with us at Bemerton Lodge. The scarf was gratefully received!
Well run and the carers are a joy to be with, nothing is too much trouble under trying circumstances.
The girls are so lovely, we have a laugh and when I am sad we have a cuddle. They are all so kind to me, I never feel alone. The managers door is always open for a natter. We have a cat and we are getting another one. We go walking with the managers dogs once a week around the local area.
The home is superb, the staff are a group of fine professionals. My needs are fully catered for, I have plenty of fruit served to me in my room. The staff always listen to me and do as instructed. The staff pop in to me throughout the day to see I am well. My room is small but the warmth/care I receive is vast.
I have lived here a while now. I like the staff, cheerful and helpful. Food is good. Room is nice- being personalised by staff. Lady in the office in charge is a beauty.
My son takes me out most days and so I am lucky compared to others but the home knows this is good for me and gives them some peace!
Having seen two and a half years residing for my elderly mother. I can reiterate the home provides a very good level of care with friendly understanding staff. Never mind mum as a resident it takes a good while for their relative to see how everything works and fits into place to get an honest opinion. The building whilst old and a new home being built has a very homely feeling set in well established grounds with da day centre next door. It's so difficult being faced with needing care for an elderly parent but I remain very happy with Bemerton Lodge. Mum is much more settled, safe and well cared for. I enjoy my regular daily visits and the engagement with all the staff and other residents. I look back now and am thankful for the choice made in some difficult days
I have been her for a few years. I have been on a holiday and done rock climbing and shooting a bow and arrow.
My father was cared for by the staff of Bemerton Lodge with love care and dignity in the last two months of his life. Myself and my family knew he was in safe hands and were always warmly greeted when we went to visit Dad. Even after his passing they showed great compassion with several of the staff attending his funeral and extending their condolences to us. Thank you to them all.
My Aunt has been a resident at Bemerton Lodge for over three years. No one can pretend that moving from independent living into care is going to be an easy process. Sometimes circumstances demand that decisions are not going to be wholly made by those elderly relatives for whom we care most. Levels of responsibility have to be reached to ensure their safety and general well-being. In my Aunt's case, well into her 90's, she has had to face a new chapter in her life. Thanks to the warm and caring attitude of the staff at Bemerton Lodge this transition, despite it's occasional ups and downs, has offered her some peace and a world free of a level of anxiety for her final years. Skilled in their day to day running of the home, the inevitable physical problems of old age, in some cases dementia and it's consequences, Bemerton offers a friendly and open environment. The management are extremely pleasant and easy to deal with. I do not think that my Aunt, through her active life, really envisaged having to spend her last few years in care - however that she is now resident in Bemerton Lodge and the Order of St.John is a blessing we can be grateful for.
My initial fears were unfounded, and I would not hesitate to recommend anyone to Bemerton Lodge.
One final comment is Never judge a book by the cover, look inside and read a few pages before making your decision.
I visited to look around with a view to helping my friend place her mother some time ago. Since then she has moved in the improvement in her is remarkable, her dementia progresses but we see more of her personality of years ago. I feel this is due to the time the staff all spend with her helping her to keep doing the house hold tasks she is use to doing. The home is old, with a bit of money it could improve further with regards to the environment, The staff themselves are perfect the way they are. You can see that they try to make the best of what they have, they have this fabulous corridor of beach hut doors so bright and cheerful. The office doors with management is always open and they are very approachable.
I've been here a while now, it's my home, they guys and gals look after me well. I need more help now and they all do this well. The food is nice and I get plenty. I like that we are like a family we have fun and share a joke.
I live at Bemerton Lodge and have done for some time. I enjoy my time here. The staff deal with some very difficult situations and do so much with so much patience and kindness. They still retain so bright and cheerful no matter what. It is a difficult job, there have been many bad reports on the TV. I am so lucky to have been place here, I would wish for nowhere else. The whole team from the top down deserve so much praise.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 December 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Bemerton Lodge.
There are no upcoming events for Bemerton Lodge.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Bemerton Lodge.
Meet the Team (7)

Rebecca joined the trust in November 2019 and has worked in the care sector for over 20 years. Rebecca decided to work in care at school when she helped play schemes for children with learning disabilities. She really enjoyed that experience and after college started working full time with adults. Rebecca has worked in various organisations in numerous roles working her way up to management. Rebecca also worked for a long time at a Learning and Development manager teaching staff how to safely work with people in care.
In Rebecca’s spare time she runs dog training classes and likes to spend time with her own dogs and her family.

Chantelle has worked at Bemerton Lodge since 2014 and has recently been promoted to Deputy Manager. Chantelle always encourages our staff and residents to be positive and is a big part of the home's fundraising events. In her spare time, Chantelle enjoys attending music festivals and spending time with friends exploring new places and travelling.

Laurie joined OSCJT at the beginning of 2021 after 20 years in the hospitality industry. Having been front of house in hotels and dealing with lots of people at events, she’s settled in very well to life at Bemerton Lodge. Laurie is probably the first person you’ll speak to at Bemerton Lodge, and interacting with the residents and their families is her favourite part of the job. Out of work, you’ll find Laurie spending time with her friends and family, walking in the New Forest, or reading a good book.

Leanne has worked at Bemerton Lodge since 2017 and has been Head Housekeeper since 2019. Leanne is also our End-of-Life Champion and has spent her time helping with the home’s fundraising, doing an amazing job! Leanne spends her free time socialising with friends and looking after her grandchildren.

Danny joined the team in 2023 and enjoys cooking new dishes for our residents. Danny spends time with them and gets their input for new dishes and menus. Danny has spent his career working in restaurants and hotels before moving to Wiltshire and working in hospitals.
In his spare time, Danny enjoys walking his dogs in the New Forest.

Caroline has been at Bemerton Lodge since 2019. Caroline organises the home's activities and encourages our residents to continue taking part in hobbies they enjoy and to try something new. Caroline is also our Accessible Communication champion and finds new ways for everyone to be able to communicate.
When she is not working, Caroline enjoys spending time with her children and walking her family’s dog.

Emma started her career in care by providing support in the community. Emma joined OSJCT in 2020 as a bank staff member. Since then her enthusiasm and dedication have seen her progress and she was recently promoted to Care Leader in summer 2024.
In her spare time, Emma enjoys live music events and spending time with her family, friends and pets.
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