Bemerton Lodge

I have been visiting my partner at Bemerton Lodge for over 14 months and have experienced nothing but an extremely professional, caring and courteous behaviour from all the staff both administrative and care staff.

A huge thank you for looking after my Mum so well. You are all amazing.

The staff are very friendly and caring.

Bemerton Lodge is a welcoming, warm and friendly environment. Staff are friendly and caring and do their best for the residents. My father is well looked after and I have no concerns.

My 91-year-old mother was a resident at Bemerton Lodge earlier this year with end-stage dementia. She had a rapidly deteriorating condition. From the initial assessment, the staff all acted with great professionalism and kindness in response to her condition and end-stage care. In particular, their kindness to all the family, especially her partially sighted 91-year-old husband was exceptional and much appreciated by all of us. We felt really fortunate that Bemerton Lodge was so nearby for my father to be able to visit. We will always be grateful for the very considerate level of care given to my mother by all the staff.

I am extremely grateful for all the kindness and care I am receiving.

The staff are lovely during a very difficult time in my husband's life. Many thanks to them.

Bemerton Lodge is a first class residence for people needing assisted care. Our sister has been very happy there for the past year and we are grateful especially to two members of staff, in particular, who have kept in touch with us throughout this trying time as we are in Canada and we are relying on their care for her. The care given to my sister has been wonderful. When she developed an infection, medical help was immediately sought. Thank you Bemerton and all the staff involved in her care.

My mother has been at Bemerton Lodge for a year now all staff have been kind patient and conscientious towards my mother and myself. Nothing is ever too much trouble for any of the staff. I really couldn't have coped without the staff.

My mother enjoyed her period of Respite Care at Bemerton Lodge. The staff were all unfailingly helpful and kind. My mother would have enjoyed more activities, but for a short stay while recovering from a urine infection she was ok. The only real shortfall seems to be with the bedrooms being small and not ensuite, but then the price would be higher. There was a bathroom nearby that Mum could access on most occasions, and she loved being able to have a bath after years of only showers at home. We were very grateful to find somewhere near home at short notice that was clean and safe and where the staff were so kind and encouraging. We would use Bemerton Lodge again. Thank you to everyone for their hard work and dedication to a difficult job.

My mum has been well looked after. The staff have all been very caring, but also professional. Whenever I have rung to find out if Mom is ok, the staff have been very helpful. During lockdown, every precaution has been taken to protect residents/staff and visitors.

My wife has dementia and was admitted to Bemerton Lodge in March 2021. Since then she seems to be a happier and more contented person. On more than one occasion has she said she is happy here. She smiled more and has put on weight. The staff have been extremely kind, thoughtful and helpful. Yes, I recommend Bemerton Lodge.

On every occasion when I, and other family members, visited Mum it was obvious she liked all the staff, and they treated her as an individual, not just a resident. Seeing how the staff interacted with other residents whilst I was visiting demonstrated to me that it wasn't only Mum who was treated gently, kindly, and with compassion.

Thank you!

I have always thought that the care home has been very good in every way. In the last 10 days, my 91-year-old father has been seriously unwell, the response, actions and care of Bemerton Lodge and the staff has risen to a new level. They have been excellent. I am pleased to say that Dad is recovering well and all thanks to the staff of Bemerton Lodge.

My mum is well taken care of. The staff are so caring. Always welcoming and helpful when I visit. Everyone I speak to knows my mum by name and when I see them with mum they are so helpful and patient. Ten out of ten to all staff and the home.

We kept Mum at home as long as we could and were so worried about her settling and care in a home. I cannot rate Bemerton Lodge highly enough. Yes, we had issues with clothing you will in ANY home, a logistical nightmare for any of them. Advice is, launder for your loved one yourself. More importantly, it is now 6 weeks and Mum is settled and happy. All down to the wonderful staff there. They are underpaid, under-resourced, Just like everywhere these days, despite this they are wonderfully caring and do a phenomenal job which cannot be underestimated in terms of pressure! From myself and our family...and Mum: Thank you all so much. We think you're amazing!!

He is happy with the staff, in his care and support and feels safe.

I have brought my husband shoes, slippers, glasses, which have gone missing. I did put the names on each item which didn't make much difference, items still went missing.

Mum moved here when her Alzheimer’s reached a stage where she could not be safely cared for at home. She needed to walk and wander constantly as part of her dementia, but was also anxious and needed a gentle understanding approach. The staff (all of them) helped her and us at a very difficult time. They were caring and welcoming to all our family including the dog. Her room was kept tidy and clean and meals were adjusted to encourage her to eat as independently as possible. We could also access their garden whenever we wanted with her. We highly recommend them and can’t thank them enough.