Search...

Bemerton Lodge

Christie Miller Road, Salisbury, Wiltshire SP2 7EN
The Orders of St John Care Trust Logo
Jobs
Bemerton Lodge logo
The ethos is one of care - not working for profit - and this is reflected in everything that they doAlan C(Brother of Resident/Service User)
Bemerton Lodge, Salisbury
Bemerton Lodge, Salisbury
Bemerton Lodge, Salisbury

Bemerton Lodge is registered for fifty-six residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer day care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened...  

Care Provided by Bemerton Lodge

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,245 - £1,355£1,370 - £1,485
Residential Dementia Care£1,410 - £1,460£1,555 - £1,615
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the

home.

Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should

be paid for by yourself.

Contact Bemerton Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Rebecca Kilgour (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (56)

Bemerton Lodge Reviews (100)

Submit a Review
9.7

Bemerton Lodge has a Review Score of 9.7 (9.708) out of 10, based on 34 reviews in the last 2 years. Over all time Bemerton Lodge has 100 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Bemerton Lodge
Loading...
Showing 100 reviews matching selected criteria
Review from Philip M (Son of Resident) published on 24 December 2025 Submitted via Website
Overall Experience
My mother always seems well looked after and the staff are very caring towards her. She is almost completely blind and deaf but everyone is so patient with her and I know she appreciates this.

Communication is always good and I am always kept up to date should my mother have any setbacks

Reply from Steve Gardner-Collins, On behalf of the team at Bemerton Lodge

Thank you so much for your kind words. We're really pleased to hear that your mother feels well looked after and that our team's patience and care make a positive difference for her. Supporting residents with sensory impairments is something we take very seriously, and it means a great deal to know...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from H M (Daughter of Resident) published on 6 August 2025 Submitted via Postal Card
Overall Experience

Excellent staff always happy, helpful, have been amazing with my mum she has settled into Bemerton Lodge brilliantly and is literally "loving life".

Reply from Rhiannon Freeman-Gray, on behalf of the team at Bemerton Lodge

Wow, thank you so much for this amazing review! It's fantastic that your mum has settled in so well and is 'loving life' at Bemerton Lodge. Your wonderful feedback means a lot to the whole team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S P (Son-in-law of Resident) published on 24 June 2025 Submitted via Website
Overall Experience
We went to look at the home and it had all the right feeling / vibe . One of the staff showed us around was great . Mum has been in there now 3 weeks and is doing more now than she has done in last ten years and looks happy and glowing and says she feels safe .

The people are always friendly and helpful so keep up the good work we appreciate all you do

Reply from Rhiannon Freeman-Gray, on behalf of the team at Bemerton Lodge

Thank you so much for this fantastic review! It's wonderful to hear how well your mum has settled in at Bemerton Lodge. It's lovely that she's happy and glowing and your kind words mean such a lot to the whole team. If there's ever anything more we can do for you or for her, please just ask.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan D (Daughter of Resident) published on 18 February 2025 Submitted via Postal Card
Overall Experience

Mum has been looked after with love, care and consideration. The staff are amazing taking the time to make sure mum's opinions and washes are taken into consideration and her interests are encouraged. Everyone is friendly, happy to chat and information is updated regularly, lots of activities happening each week and mum is encouraged to take part.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

Thank you for taking the time to share your mum's experience of Bemerton Lodge - it's a pleasure to have her with us. We appreciate your feedback. Please don't hesitate to let us know if there is ever anything else we can do to support your mum.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C S (Daughter of Resident) published on 29 January 2025 Submitted via Website
Overall Experience
Since my mum moved into the home, the staff have gone out of their way to get to know her and make sure she is happy and safe.

They encourage her to continue doing the things she loves, which is being helpful. They spend time with her and give her the chance to get out and help with the gardening, which means so much to her. The home has a lovely atmosphere and all the staff go above and beyond to make sure their residents are happy and cared for! I'd definitely recommend Bemerton Lodge to everyone.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

It's wonderful to see your mum doing the things she loves, and we're so glad that she is happy with us at Bemerton Lodge. Thank you so much for taking the time to write us a review, and for your recommendation.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Emma S (Daughter-in-law of Resident) published on 17 December 2024 Submitted via Postal Card
Overall Experience

The way my father-in-law was admitted quickly with minimum fuss was excellent. He is very well looked after. He always looks clean and well-presented. All the staff I have met have been lovely with my father-in-law and me. They seem to go out of their way to make the residents feel valued and loved. There is always an activity going on and he even went out for a walk last weekend. Excellent all round.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

Many thanks for taking the time to write us a review and for sharing your family's experience of moving a loved one into Bemerton Lodge. We're delighted to have your father-in-law with us and if there is ever anything else we can do for him or your family, please just let us know.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mark S (Son of Resident) published on 6 December 2024 Submitted via Website
Overall Experience
After a quick 'take a look' visit, our father didn't want to leave and has stayed at Bemerton Lodge since.
This from a stubborn, independent and well focused man who has always struggled to feel included with others. He immediately felt settled, taken care of and above all else safe and secure.
Visiting him is always made easy by the marvelous, welcoming and caring staff. Nothing is too much trouble, questions answered and the delight in father's face on seeing them, you just are so reassured he's in the best place.
The lodge is spotlessly clean and fresh in his room, the activities, TV and dining rooms. Three meals a day mixing with other residents, arts and crafts all with the security of his safety at night.

Thank you.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

Thank you for your kind words and for taking the time to write us a review. We're delighted that your father is so happy here and is making the most of Bemerton Lodge. It's a privilege to be able to care for him. Please don't hesitate to let us know if there is anything else we can do to support him or your family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael C (Son of Resident) published on 6 December 2024 Submitted via Website
Overall Experience

My mother has been in the home for nearly six months now and has finally settled into her new life there. She participates in many of the daily activities that are created and appears to be engaging fully with the staff and care nurses. The staff are always on hand and supportive to all in the home. They also look after visitors and discuss any issues with the relevant family members, keeping them informed of any problems promptly.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

It is great to see your mother settling in and engaging with everyone at Bemerton Lodge. It is always a pleasure to welcome family and friends to visit. If there is ever anything else we can do to support your mother, or you, please just let us know. We appreciate you taking the time to write us a review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from C C (Regular Volunteer) published on 6 December 2024 Submitted via Postal Card
Overall Experience

I am a volunteer at Bemerton Lodge. I have seen over the past months how amazing all the staff are with the resident. Every staff member knows the name of each resident, knows their preferred tea or coffee, joining activities or just watch, who likes 4 bingo cards and who needs a little help. If a resident is sitting alone, I have seen a staff member just go sit the table quietly. They know who likes to a read a newspaper and who likes to do a puzzle. Everyone is treated beautifully

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

We are grateful for your support at Bemerton Lodge, thank you for everything you do for our residents and our team. Thanks to you for sharing your observations of life here. We appreciate your feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Margaret S (Resident / Service User) published on 6 December 2024 Submitted via Postal Card
Overall Experience

It has been two months since I came here and have thoroughly enjoyed my time here. The staff are great and have plenty of activities and have many friends.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

Thank you very much for taking the time to write us a review. We're delighted to hear that you have settled in with us so well and are enjoying life at Bemerton Lodge. Please don't hesitate to ask if there is anything else we can do to help.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Annabel T (Resident / Service User) published on 29 November 2024 Submitted via Postal Card
Overall Experience
Not at all what I expected!

It is a whole new way of life, very caring and professional, happy, lively, a lovely place to be where one feels very secure. Nothing is too much trouble and all the staff have a very positive, patient and loving approach to whatever situation they are confronted with. There is always plenty of company around which is very important.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

Thank you for you kind words. We're delighted you're so happy with us here at Bemerton Lodge and will be helpful to others looking for care. Please let us know if there is ever anything else we can do to support you, please don't hesitate to ask.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David J (Respite Resident) published on 30 September 2024 Submitted via Postal Card
Overall Experience

I found all the staff very friendly and helpful. I found the meal selection very good also.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

Thank you for taking the time to share your experiences of Bemerton Lodge. It's always helpful for people to hear what it's like from others who are living here. Please don't hesitate to ask if there is ever anything else we can do to support you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M P (Niece of Resident) published on 23 August 2024 Submitted via Postal Card
Overall Experience
The manager and team communicate well and often go the 'extra mile'.
The environment appears fresh and clean.

A resident hairdresser would be great - staff are very obliging when they have time. Some lighter chairs would be good to carry to rooms for visitors.

Reply from Helen Dearing, On behalf of the team at Bemerton Lodge

Thank you for your review, we are really appreciative and for saying we go the extra mile. This is very much the ethos of the home. I will pass on your feedback to the team - thanks once again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mark N (Son of Resident) published on 19 August 2024 Submitted via Postal Card
Overall Experience

Mum and I are very happy with all aspects of the home.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

Many thanks for taking the time to write us a review. We appreciate your feedback and we're glad that your mum is happy with us. Do let us know if there is anything else we can do to support her.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R H (Niece of Resident) published on 1 August 2024 Submitted via Postal Card
Overall Experience
I was really impressed with Bemerton Lodge today.
The number of activities and inspiring artworks on display, the interaction of staff and patients out in the garden, and photographs of residents on outings.

I have not visited for almost a year and the difference is huge, ok Covid meant I did not see what happened before that time but very impressed.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

Thank you for your feedback, and for coming to visit - it's always nice to see family and friends, and certainly things are very different now than they were during the pandemic. We try to tailor our activities to suit our residents' interests as much as possible, which means we end up with a very varied programme for everyone to enjoy. Thanks for taking the time to write us a review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
No Rating
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L N (Granddaughter of Resident) published on 27 June 2024 Submitted via Postal Card
Overall Experience

I was extremely apprehensive when my name went into care but the staff are so caring and friendly and she is encouraged to take part in activities and I think it's very good how they all have mealtimes together, which I think is very important, Nan enjoys the food. Some things need a little updating but the staff really make this home.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

Thank you for your feedback about Bemerton Lodge. We're so glad we've been able to put your mind at ease about care. It's a pleasure to have your nan with us and if there is anything else we can do to help her or you, please don't hesitate to ask.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S B (Daughter of Resident) published on 28 May 2024 Submitted via Postal Card
Overall Experience
Initially reticent about this care home, as third one in just over 6 months - respite care and after hospital care due to broken hip. The previous 2 care homes had an ensuite facility, however this one didn't.

However, Mum coped very well - she had more exercise during the day and enjoyed the company of residents in the TV lounge and dining room. Had animated conversations with resident whose husband was in same regiment as my father so both talked of their memories which led on to wartime memories - keeping wonderful carers fascinated! All carers were very patient and understanding - absolutely wonderful. Garden beautiful in sunshine.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

Thank you for your feedback and for taking the time to write us a review - we do appreciate it. We're so glad your mum settled in with us at Bemerton Lodge so well. We're sure your family's experience will be a great support to others in a similar position. If there is anything more we can do to support your family, please don't hesitate to ask.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M L (Son of Resident) published on 14 May 2024 Submitted via Postal Card
Overall Experience

My mother has settled in very quickly and is very happy and says all the staff are very kind towards her.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

It's a pleasure to have your mother with us and we're delighted with how well she's settled in. It's great to see her happy with us here at Bemerton Lodge. If there is anything else she needs, please just let us know and thank you for taking the time to write us a review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from T H (Niece of Resident) published on 11 April 2024 Submitted via Website
Overall Experience

Bemerton Lodge has a lovely homely feeling about it from the moment you walk in. The staff are so incredibly hard-working and wonderfully kind and caring. My relative always looks comfortable when I visit. The food is plentiful and looks good on the plate. I feel incredibly reassured that my loved one is well looked after.

Reply from Helen Dearing, On behalf of the team at Bemerton Lodge

Thank you for leaving us such a wonderful review, it's greatly appreciated. Our staff will be so thrilled to know how highly you rate the food and the care your loved one receives from us. Thanks once again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Alan C (Brother of Resident) published on 15 March 2024 Submitted via Website
Overall Experience

I arranged for my brother to move to Bemerton Lodge from a private and more expensive care home where - in spite of assurances - they could not meet his needs. From the welcome upon arrival to the care they show to both residents and visitors, the service provided for patients with advanced Alzheimer's dementia is excellent. The ethos is one of care - not working for profit - and this is reflected in everything that they do. The staff clearly have a lot of experience working with residents with this very distressing condition, and they provide a service that best meets those needs.

Reply from Rowen Campbell, on behalf of the team at Bemerton Lodge

Thank you for your feedback and for taking the time to share your experiences at Bemerton Lodge. It's an honour to be able to care for your brother. If there is anything more we can do for him, or you, please don't hesitate to ask.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 December 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Bemerton Lodge.

Upcoming Events

There are no upcoming events for Bemerton Lodge.

Awards / Recognitions (10)

Accreditations

There are no accreditations posted yet for Bemerton Lodge.

Meet the Team (7)

Rebecca Flood
Rebecca FloodJob Title:Home ManagerJoined: 2019

Rebecca joined the trust in November 2019 and has worked in the care sector for over 20 years. Rebecca decided to work in care at school when she helped play schemes for children with learning disabilities. She really enjoyed that experience and after college started working full time with adults. Rebecca has worked in various organisations in numerous roles working her way up to management. Rebecca also worked for a long time at a Learning and Development manager teaching staff how to safely work with people in care.

In Rebecca’s spare time she runs dog training classes and likes to spend time with her own dogs and her family.

Chantelle Stefan
Chantelle StefanJob Title:Deputy Home ManagerJoined: 2014

Chantelle has worked at Bemerton Lodge since 2014 and has recently been promoted to Deputy Manager. Chantelle always encourages our staff and residents to be positive and is a big part of the home's fundraising events. In her spare time, Chantelle enjoys attending music festivals and spending time with friends exploring new places and travelling.

Laurie Coupland
Laurie CouplandJob Title:Administration AssistantJoined: 2021

Laurie joined OSCJT at the beginning of 2021 after 20 years in the hospitality industry. Having been front of house in hotels and dealing with lots of people at events, she’s settled in very well to life at Bemerton Lodge. Laurie is probably the first person you’ll speak to at Bemerton Lodge, and interacting with the residents and their families is her favourite part of the job. Out of work, you’ll find Laurie spending time with her friends and family, walking in the New Forest, or reading a good book.

Leanne Cook
Leanne CookJob Title:Head HousekeeperJoined: 2017

Leanne has worked at Bemerton Lodge since 2017 and has been Head Housekeeper since 2019. Leanne is also our End-of-Life Champion and has spent her time helping with the home’s fundraising, doing an amazing job! Leanne spends her free time socialising with friends and looking after her grandchildren.

Danny Kilgour
Danny KilgourJob Title:ChefJoined: 2023

Danny joined the team in 2023 and enjoys cooking new dishes for our residents. Danny spends time with them and gets their input for new dishes and menus. Danny has spent his career working in restaurants and hotels before moving to Wiltshire and working in hospitals.

In his spare time, Danny enjoys walking his dogs in the New Forest.

Caroline Vince-Lamber
Caroline Vince-LamberJob Title:Activities Co-ordinatorJoined: 2019

Caroline has been at Bemerton Lodge since 2019. Caroline organises the home's activities and encourages our residents to continue taking part in hobbies they enjoy and to try something new. Caroline is also our Accessible Communication champion and finds new ways for everyone to be able to communicate.

When she is not working, Caroline enjoys spending time with her children and walking her family’s dog.

Emma Langford
Emma LangfordJob Title:Care LeaderJoined: 2020

Emma started her career in care by providing support in the community. Emma joined OSJCT in 2020 as a bank staff member. Since then her enthusiasm and dedication have seen her progress and she was recently promoted to Care Leader in summer 2024.

In her spare time, Emma enjoys live music events and spending time with her family, friends and pets.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bemerton Lodge to verify any information. View our terms and conditions. Bemerton Lodge has an Enhanced Service -more info.