The Cedars

High Street, Purton, Swindon SN5 4AF
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9.7 65 Reviews
  • The Cedars, Swindon
The Cedars is a care home in Purton that has been servicing the local and wider Wiltshire community for over 30 years. It offers compassionate, individualised residential care for up to forty-nine residents.

The home is set in its own attractive and accessible grounds which includes a patio, summerhouse and enclosed garden to the rear. The Home is situated in a quiet residential area, a short walk from local shops, Library, GP Surgery and the Community Hall.

The Orders of St John Care Trust (OSJCT) operates 71 Care Homes and 14 Extra-Care Housing Schemes across Lincolnshire, Oxfordshire, Gloucestershire, Wiltshire, West Sussex and Suffolk. OSJCT offers service includes residential, dementia, intermediate, respite, day care and specialised nursing.

The Orders of St John Care Trust values are at the heart of all they do. They provide person-centred care for older people in their care homes. Their five values are their behaviours and these are shared when they recruit new employees.

Their values are:

•        Dedicated to Caring
•        Empowering Individuals
•        Respecting Each Other
•        Promoting Communities
•        Securing futures
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Care Provided by The Cedars

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sherrie Lewis (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (49)

The Cedars Reviews (65)

9.7

The Cedars has a Review Score of 9.7 (9.698) out of 10, based on 10 reviews in the last 2 years.
Over all time The Cedars has 65 reviews.

Overall Experience
  • 38
  • 22
  • 4
  • 0
  • 1
Date Published
  • 65
  • 3
  • 6
  • 10
  • 55
Reviewer Connection to The Cedars
  • 21
  • 11
  • 10
  • 5
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 65, showing 61-65
Review from Christopher B (Son-in-law of Resident) published on 22 September 2015 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Generally very good permanent staff but not enough of them. Too much reliance on agency staff - not good. The home needs thoroughly updating, especially the chairs in public rooms. On speaking to staff the morale is very low and staff constantly leave - very bad for residents, you cannot get used to
new members. Too many agency staff. The home manager is gradually improving the home (she has only been there a year). There has been no permanent home manager for two years.
Reply from Marietta Cranfield, Home Manager at The Cedars

Thank you for taking the time to submit a review and I am pleased that you are noticing the improvements we are gradually implementing. As you rightly say, this does take time, but our recruitment drive is bearing fruit and we expect our use of agency staff to reduce as a result. As I have mentioned previously, we are reviewing the replacement of older furniture and a refurbishment programme, so I hope you will see the benefits of this in due course. Please do not hesitate to come and talk to me about any other aspects - we very much welcome ideas and comments which will help us enhance the lives of our residents.

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  • Treated with Dignity
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Review from Fiona T (Daughter of Resident) published on 8 September 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The overall care of our family member is very good and the staff are welcoming, friendly and caring. On occasions we have not been kept fully up to date or informed on our family members health, however this has recently changed for the better (staff shortages and staff changeover times). The staff
worked very hard to provide entertainment and experiences for the residents and have made many changes to the main lounges etc which have improved the experience for the residents and visitors.
Reply from Marietta Cranfield, Home Manager at The Cedars

Thank you very much for your review, which recognises the improvements we are making at The Cedars. We welcome comments and observations from all visitors to the home as it helps us to ensure we are doing the right things to provide the best service, and most comfortable living environment for our residents. Please do not hesitate to let me know if there is anything else you feel we can do in this regard.

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Review from Judith W (Daughter of Resident) published on 14 August 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have found the staff to be friendly to my mother and myself. The home is clean overall but there is a need to update and replace chairs in the lounge area and restaurant as they are to easily stained and are difficult to clean and are not kept clean and too old. On the whole permanent staff are very
good but there is too much reliance on agency staff as they don't know the residents they lose the personal touch.
Reply from Marietta Cranfield, Home Manager at The Cedars

Thank you for your review, which is appreciated. I am glad to have had the opportunity to discuss with you our plans for improving the home, which will include options to replace older furniture. With regard to your specific point about the chairs, please be reassured that they are regularly cleaned. We also discussed your comment around staffing and I hope my explanation with regard to our recruitment plans has gone some way to allaying your concerns.

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Review from Christopher B (Friend of Resident) published on 6 August 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
visited on Wednesday and was spoken to by all the caring team and made to feel welcome. My friend was sleepy and in a wheelchair but comfortable I had just been given a cup of tea. After having had a bath she was very tidy and dressed in clean clothes. The breakfast room was clean in the main the chairs
were cleaner but could do with another clean. But this is being addressed.
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Review from Hilda B (Sister of Resident) published on 5 August 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister continues to have excellent care. The home has greatly improved in the last year.
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  • Treated with Dignity
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Current Review Score: 9.7 (9.698)

Overview of Review Score

The Review Score of 9.7 (9.698) out of 10 for The Cedars is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.698 for The Cedars is calculated as follows: ( (89 Excellents x 5) + (19 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 116 Ratings = 4.698
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Cedars is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2019

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Lynn

Lynn Taylor

Job Title: Chef Joined: 2018

Lynn has been the Chef at The Cedars for just over a year now, and she has been in the industry for over 35 years. In this time, Lynn has worked in many sectors of catering, from officers mess to hotels.

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